Deck 10: Teams and Teambuilding

Question 1

People who have an MBTI® judging style are usually comfortable with ambiguity.

Answer 1

False

Question 2

In most companies,instead of simply "diversity," it is called "diversity and inclusion" because,after all,diversity is a means to an end-the inclusion of people,perspectives,and ideas.

Answer 2

False

Question 3

According to Lewin's research,a laissez-faire approach to leadership results in highly productive,highly empowered workers.

Answer 3

False

Question 4

Counterdependence is a term for resisting leadership or direction from others.

Question 5

Members of high-performing teams typically share accountability for performance and work products.

Question 6

A team is always larger than a group.

Question 7

Implicit norms are usually all a group needs to function effectively.

Question 8

Susan Wheelan contends that team members are most dependent on the leader during the first stage of group development.

Question 9

Determining the leader of an organizational team should be based on meritocracy.

Question 10

In today's organizations,people join and leave groups much more frequently than they did in the past.

Question 11

One way to avoid the negative effects of conformity in groups is to avoid processes that encourage teams to revisit and reexamine decisions and their effects.

Question 12

In the norming stage of group development,members are getting to know one another.

Question 13

In self-directed teams,there is no formally designated leader,and members organize their own activities.

Question 14

Kurt Lewin's research demonstrated that a democratic leadership style increases the commitment workers have to the task and the leader.

Question 15

Working in groups comes naturally to us.

Question 16

At all costs,angry or resentful team members should be prevented from airing their views.

Question 17

Group maintenance roles include activities that are important to team morale.

Question 18

Social loafing is likely to occur when the tasks of a group are not important to a group member.

Question 19

The Stanford prison experiment was stopped when prisoners sustained physical harm from the guards.

Question 20

An autocratic leadership style has been shown to increase aggression.

Question 21

Lewin's equation,B = f (P,

A) balance is a function of the interaction of a person and his or her environment.
B) behavior is a factor that affects a person within his or her environment.
C) behavior is a function of the interaction of a person and his or her environment.
D) balance is a function of the interaction of policy and enthusiasm.
E), can be interpreted as:

Question 22

Karl Lewin found that a laissez-faire approach to leadership primarily resulted in ________.

A) more empowerment than avoidance of responsibility
B) more avoidance of responsibility than empowerment
C) increased productivity and better relationships among team members
D) increased productivity but worse relationships among team members

Question 23

A person's relative standing compared to other group members is called ________.

A) referent power
B) social status
C) social norms
D) network influence

Question 24

Lewin's research found that commitment was highest in groups with a ________ leadership style.

A) democratic
B) hands-on
C) autocratic
D) merit-based

Question 25

According to Wheelan's model,group members end their acute dependency on a leader during which stage of group development?

A) Stage 1: Dependency and Inclusion
B) Stage 2: Conflict and Counterdependence
C) Stage 3: Trust and Structure
D) Stage 4: Productivity and Work

Question 26

A major problem with group development models is that today's groups ________.

A) are so stable that nothing ever changes
B) experience constant membership changes
C) are too diverse
D) are too busy to be observed accurately

Question 27

In Wheelan's model,group members are most dependent on a leader during which stage of group development?

A) Stage 1: Dependency and Inclusion
B) Stage 2: Conflict and Counterdependence
C) Stage 3: Trust and Structure
D) Stage 4: Productivity and Work

Question 28

Which of the following is NOT one of the leadership styles studied by Karl Lewin?

A) democratic
B) dynamic
C) laissez-faire
D) autocratic

Question 29

Team members generally avoid conflict during the ________ stage of group development.

A) forming
B) storming
C) norming
D) performing

Question 30

Which statement about teams is TRUE?

A) All teams need a formal leader.
B) All teams disband when their task is completed.
C) All teams meet in person at some point.
D) All teams have a common purpose and goal.

Question 31

Team members focus on rules and roles during the ________ stage of group development.

A) forming
B) storming
C) norming
D) performing

Question 32

Kurt Lewin's research on teams focused on how ________.

A) the group environment influences individuals
B) individuals influence the group environment
C) the environment influences a group
D) individuals control a group

Question 33

Which of the following is a task role in a group?

A) encourager
B) compromiser
C) diagnoser
D) trust builder

Question 34

In group development,it is common to see that some groups ________.

A) never go through a forming stage
B) never experience conflict
C) repeat stages over and over
D) function without norms

Question 35

What is the ideal size for a team?

A) 6 to 10 people
B) less than 6 people
C) 20 to 25 people
D) about 15 people

Question 36

Lewin's research found that hostility and aggression were highest in groups with a ________ leadership style.

A) democratic
B) autocratic
C) dynamic
D) laissez-faire

Question 37

Members of a team focus on tasks during the ________ stage of group development.

A) forming
B) storming
C) norming
D) performing

Question 38

Which of the following is NOT a reason why most people find it natural to work in groups?

A) People are wired to empathize with one another.
B) People are naturally competitive.
C) People like to rally around shared goals.
D) People are often more successful when they work in groups.

Question 39

Which stage of group development is marked by conflict?

A) forming
B) storming
C) norming
D) performing

Question 40

Lewin studied how different ________ affected the performance of groups.

A) styles of leadership
B) conflict resolution styles
C) levels of trust
D) norms

Question 41

Which of the following is a maintenance role in a group?

A) leader
B) encourager
C) evaluator
D) planner

Question 42

Sharleen loves to experiment.She works in a material science lab developing new kinds of ceramic fabrics.What is Sharleen's likely learning style?

A) converger
B) diverger
C) assimilator
D) accommodator

Question 43

What type of learner lives in the world of abstract ideas and theories?

A) converger
B) diverger
C) accommodator
D) assimilator

Question 44

According to the Myers-Briggs Type Indicator,which of the following is NOT a characteristic of intuitive-type people?

A) ignore the "big picture"
B) like abstract concepts
C) value insights
D) struggle defining realizable tasks

Question 45

Dave is a top mechanic for a champion NASCAR team.He believes in concrete experience and experimentation and is a practitioner.What is Dave's likely learning style?

A) converger
B) diverger
C) assimilator
D) accommodator

Question 46

According to the Myers-Briggs Type Indicator,which of the following is NOT a characteristic of feeling-type people?

A) appreciate relationships
B) logically interpret information
C) rely on communication
D) have a subjective worldview

Question 47

________ norms are not sufficient to support members in all necessary interaction,and they can even interfere with group effectiveness.

A) Explicit
B) Implicit
C) Organizational
D) Formal

Question 48

Which statement best describes the paradox of identity coined by Smith and Berg?

A) Our individual identity is derived from our membership in groups.
B) Our membership in groups limits our individuality.
C) Who we are in groups is different from who we are outside of groups.
D) One's individuality is dictated by a group's social norms.

Question 49

Interaction patterns are related to which challenge of working in groups?

A) membership
B) influence
C) social loafing
D) participation

Question 50

Which of the following is NOT a characteristic of a high-performance team?

A) members share the same set of skills
B) the group has fewer than 12 members
C) members unite around a common purpose
D) members share accountability for performance

Question 51

Social loafing can be prevented by ensuring that all team members ________.

A) are committed to the team
B) are qualified to be members of the team
C) use nonverbal communication
D) have high social status

Question 52

Do you see any rivalry in the group? Is there a struggle for leadership? These questions are related to which challenge of working in groups?

A) influence
B) participation
C) emotions
D) membership

Question 53

Which statement best describes the paradox of authority coined by Smith and Berg?

A) People who have power are likely to squander it.
B) People gain power by empowering others.
C) People gain power without consent of the powerless.
D) Power is a zero-sum game.

Question 54

High-performing teams ________.

A) are quite common
B) are effective with a hierarchical structure only
C) are the exception
D) focus on strategic initiatives

Question 55

An inclusive group in which members feel welcomed and included will tend to ________.

A) have subgroups
B) not have subgroups
C) outperform every other group
D) be the worst-performing group due to social loafing

Question 56

High-performing teams tend to have members with ________.

A) identical skills
B) average skills
C) complementary skills
D) mutually agreed upon skills

Question 57

The experiments of Solomon Asch show that people in a group feel a strong pressure to ________.

A) be right
B) get along with others
C) conform to the views of others
D) disagree with others

Question 58

Conflict in groups is generally thought to be ________.

A) universally harmful because it creates bad feelings among members
B) healthy because it promotes groupthink and conformity
C) harmful because it promotes groupthink and conformity
D) healthy as long as it is functional

Question 59

The person who assumes the role of evaluator in a group ________.

A) measures group accomplishments
B) resolves conflicts between group members
C) identifies roadblocks to progress
D) builds trust between group members

Question 60

What is the term for a work group that has no formally designated leader and in which members organize their own activities?

A) referent team
B) self-sustaining team
C) self-directed team
D) resonant team

Question 61

Marya's task force is focusing on ways to measure its outcomes and ensure member accountability.According to Wheelan's integrated model,the group is in ________.

A) Stage 1: Dependency and Inclusion
B) Stage 2: Conflict and Counterdependence
C) Stage 3: Trust and Structure
D) Stage 4: Productivity and Work

Question 62

Lately Colleen isn't sure if her work group is a high-performing team or a battle of gladiators.It all started out so pleasantly,but Colleen was unfamiliar with Tuckman and Jensen's group concept of ________.

A) performing
B) storming
C) norming
D) forming

Question 63

Carolyn has a bad habit of interrupting people when they are speaking.She just wants to get her ideas out on the table.From a communication standpoint,what problems may occur from Carolyn's approach?

A) hearing facts but not feelings
B) not providing feedback
C) judging delivery but not content
D) jumping to conclusions

Question 64

Mandy is conducting a workshop on communication in teams.She points out that listening and hearing are not the same thing.What does Mandy mean?

A) Listening is passive reception of input. Hearing is active reception of input.
B) Hearing is passive reception of input. Listening is active reception of input and full engagement with the speaker.
C) Hearing is passive reception of input. Listening is a conversation with the speaker in which each person takes turns speaking.
D) Listening is passive reception of input. Hearing is a conversation with the speaker in which each person takes turns speaking.

Question 65

Maxim's project team agreed at the outset that he should serve as leader based on his previous experience.But recently some members have been challenging his direction and jockeying among themselves for dominance in the group.What dynamic is occurring here?

A) norming
B) convergence
C) counterdependence
D) adjourning

Question 66

Which of the following is an effective strategy that HR can employ to build resonant teams?

A) increase pay rates
B) organize a retreat
C) have group gripe sessions
D) give the team a day off once a month

Question 67

Which conflict resolution strategy has one party deferring to another?

A) compromise
B) collaboration
C) accommodation
D) avoidance

Question 68

Which of the following best describes a resonant team?

A) A resonant team can transcend the boundaries of individuals.
B) A resonant team is limited to the capacity of its weakest link.
C) A resonant team will never experience conflict.
D) A resonant team is effective, but not fun.

Question 69

Yasmin recognizes the value of appropriate humor in group dynamics.When her team's stress level gets too high,she always manages to say something that makes everybody laugh,keeps things in perspective,and gets them back on track.What is Yasmin's role in the group?

A) diagnoser
B) encourager
C) tension reliever
D) trust builder

Question 70

When one person misses a deadline,everyone is affected.This implies which type of group conflict?

A) reward conflict
B) process conflict
C) task interdependency conflict
D) resource conflict

Question 71

Roberto is attending a meeting of the student governing council as a freshman representative.As he listens to other reps speak,he asks himself,""Is it safe here? How do I fit in?" According to Wheelan's integrated model,the group is in ________.

A) Stage 1: Dependency and Inclusion
B) Stage 2: Conflict and Counterdependence
C) Stage 3: Trust and Structure
D) Stage 4: Productivity and Work

Question 72

When two or more people claim authority for the same tasks or functions,it implies which type of conflict in groups?

A) reward conflict
B) process conflict
C) task interdependency conflict
D) overlapping authority conflict

Question 73

Midori is concerned that the members of her project team will easily lapse into conformity.To avoid this problem,she assigns Sammy to the team to question the group's decisions and offer contrasting opinions.What is Sammy's role in the team?

A) diverger
B) devil's advocate
C) assimilator
D) referent observer

Question 74

The ________ part of a message includes the speaker's attitude toward the message.

A) subjective
B) referent
C) empathic
D) objective

Question 75

Active listeners try to ________.

A) persuade the speaker to accept their own point of view
B) understand the message from the speaker's point of view
C) ignore nonverbal communication and focus only the words that are being said
D) ignore the words that are being said and focus on nonverbal communication

Question 76

What is the basis for resolving conflict in groups?

A) reward
B) trust
C) empathy
D) compromise

Question 77

Gary tends to hang back in project group meetings,but none of his team members mind.After people have aired their views,Gary is able to synthesize the information and clearly point out potential obstacles.What is Gary's role in the group?

A) trust builder
B) information provider
C) evaluator
D) diagnoser

Question 78

Sanjay's project team is running like a well-oiled machine.Everyone is focused on their assigned tasks and people are moving into leadership roles as needed.Tuckman and Jensen would say the team is in the ________ stage.

A) forming
B) performing
C) storming
D) norming

Question 79

Andrea is director of HR for a major hospital.She is talking to a girls' leadership conference on building resonant teams.What does Andrea say is the first step in building a resonant team?

A) setting team ground rules and policies
B) describing your expectations for the team
C) focusing on knowing yourself
D) knowing exactly who team members are

Question 80

Kurt considers himself a no-nonsense guy,especially when it comes to communication.He just wants the facts so he can move on to the next item of business.So he was surprised to hear a seminar leader say that focusing on the person and the emotions that underlie his or her message is critical to communication.What was the seminar leader referring to?

A) listening empathetically
B) not jumping to conclusions
C) judging content, not delivery
D) fully concentrating