Deck 13: Culture: Its Powerful

Question 1

A "pull" strategy is one that leads or guides people to do something rather than forcing them to do it.

Answer 1

True

Question 2

Dynamic inquiry was developed to avoid the "find what you look for" approach of most surveys.

Answer 2

True

Question 3

In a well-run company,ethics should be considered a "program" rather than a way of doing business.

Answer 3

False

Question 4

Research finds that having a culture that supports diversity ensures that an organization will be innovative.

Question 5

In Hofstede's view of culture,a masculine culture has rigid values that are often militaristic.

Question 6

It is difficult for wide-scale fraud to occur in an organization that supports an ethical culture.

Question 7

An HR department can use a push strategy to promote diversity by making sure that all hiring practices strictly avoid discrimination.

Question 8

Values are ideas about what is right or wrong,good or bad.

Question 9

Espoused values for an organization are the values that the organization actually lives by.

Question 10

The EEOC is a law that prevents discrimination.

Question 11

Norms are standards of behavior that people in a group are expected to follow.

Question 12

How people dress in an organization is an example of Schein's observable artifacts.

Question 13

Behavior must cause economic hardship in order to be considered sexual harassment.

Question 14

According to the GLOBE study,societies that value structure have low uncertainty avoidance.

Question 15

Taboos are typically written prohibitions against specific practices.

Question 16

An organization with a strong culture always has a strong leader who has absolute control over the organization.

Question 17

Few people in a culture have deeply held values and beliefs.

Question 18

HR departments are usually responsible for enforcing sexual harassment laws.

Question 19

Cognitive cultural intelligence involves being able to pick up people's cultural values by observing.

Question 20

The study of human culture is called ethnography.

Question 21

The unwritten ways in which a cultural group feels about sexuality are best reflected in its ________.

A) folkways
B) mores
C) laws
D) legal system

Question 22

People in a ________ culture feel threatened by change.

A) masculine
B) feminine
C) high power distance
D) high uncertainty avoidance

Question 23

A(n)________ will predispose a person to respond to a situation in a certain way.

A) folkway
B) more
C) value
D) attitude

Question 24

A person who has no patience for ambiguity would have difficulty working in an organization with a ________.

A) long-term orientation culture
B) low power distance culture
C) high masculinity culture
D) low uncertainty avoidance culture

Question 25

Which statement is TRUE about folkways and mores?

A) Folkways are more concerned with serious social issues than mores.
B) Folkways and mores are equally concerned with serious social issues.
C) Mores are more concerned with serious social issues than folkways.
D) Folkways and mores are not concerned with serious social issues.

Question 26

A norm gets established by (n)________.

A) individual
B) parent
C) cultural group
D) single leader

Question 27

Which statement is TRUE?

A) Values are disconnected from our emotions.
B) Organizations can possess values but people cannot.
C) Both organizations and people can possess values.
D) Values have little impact on our behavior in organizations.

Question 28

Which of the following is NOT part of a culture's values?

A) questions about right and wrong
B) questions about good and bad
C) questions about practices considered desirable or undesirable
D) questions about people's wealth

Question 29

People in a ________ culture take refuge in the group or community.

A) high collectivist
B) low power distance
C) low uncertainty avoidance
D) high masculinity

Question 30

Why is understanding culture increasingly important in today's business world?

A) Organizations need to avoid splitting into subcultures.
B) Organizations employ a multicultural workforce.
C) U.S. labor laws require cultural training.
D) Global cultures will eventually merge.

Question 31

A deeply held religious belief is likely to be a(n)________.

A) attitude
B) value
C) more
D) norm

Question 32

Which statement is NOT true about culture?

A) Culture includes everything that people in a society have learned and share through traditions.
B) Culture is usually internalized by people.
C) Culture includes religion, but not the political ideologies.
D) Culture is closely linked to values.

Question 33

What served as the basis for Hofstede's dimensions of culture studies?

A) attitudes and values of IBM employees worldwide
B) Hofstede's experiences over a lifetime
C) census data from various countries
D) analyzing media from over 40 different countries

Question 34

What does Michael Gaines of CSL Behring think about trust across different cultures?

A) If trust is going to be established, it must be addressed immediately.
B) It often takes a while for trust to become established.
C) Authentic trust is rarely established between different cultures.
D) Authentic trust between cultures requires a shared native language.

Question 35

Whether you feel positively or negatively inclined toward social networking websites is an example of a(n)________.

A) attitude
B) value
C) more
D) norm

Question 36

How you greet people when you see them on the street is an example of a(n)________.

A) attitude
B) value
C) more
D) norm

Question 37

A culture with a ________ would be likely to be led by a "strong man" leader.

A) low power distance
B) high power distance
C) low masculinity
D) low uncertainty avoidance

Question 38

Which of Hofstede's dimensions of culture would be most concerned about shame?

A) low femininity
B) short-term orientation
C) long-term orientation
D) high femininity

Question 39

Culture includes all of the following EXCEPT our ________.

A) values
B) beliefs
C) genes
D) traditions

Question 40

Showing up in shorts and flip-flops at a formal wedding is an example of violating a ________.

A) folkway
B) more
C) culture
D) law

Question 41

Which of the following is often a weakness of a strong organizational culture?

A) employee loyalty
B) stability
C) job security
D) adaptation to change

Question 42

In a(n)________ organizational culture,people are encouraged to take risks.

A) customer service
B) diversity
C) innovative
D) ethics

Question 43

The GLOBE project of value dimensions ________.

A) extends Hofstede's model
B) contradicts Hofstede's model
C) has none of the same dimensions as Hofstede's model
D) has all of the same dimensions as Hofstede's model

Question 44

In Hofstede's scheme,a masculine culture is ________.

A) assertive and materialistic
B) nurturing and materialistic
C) cooperative and collective
D) aggressive and athletic

Question 45

When observation isn't enough,students of organizational culture must become ________.

A) subcultures
B) ethnographers
C) culture warriors
D) cultural investigators

Question 46

In an organizational culture that stresses ethics,the application of ethical values should be ________.

A) both explicit and implicit
B) the responsibility of HR
C) implicit yet verifiable
D) practiced by managers only

Question 47

Which aspects of a culture are most difficult for an outsider to observe and evaluate?

A) artifacts
B) values
C) attitudes
D) basic assumptions

Question 48

Organizational myths reveal actions that stand as an example of ________.

A) perfect or evil behavior
B) cultural diversity
C) value dimensions
D) institutional collectivism

Question 49

American companies are sometimes criticized for emphasizing quarterly results to keep investors happy.This practice reflects high ________.

A) uncertainty avoidance
B) performance orientation
C) short-term orientation
D) future orientation

Question 50

A culture's sacred symbol can be a(n)________.

A) object, but not a person
B) object, but not an event
C) event or a person, but not an object
D) person, event, or object

Question 51

Americans from different regions of the country are most likely to be members of ________.

A) a different culture
B) a different subculture
C) the same subculture but different cultures
D) a subculture but not a culture

Question 52

A hierarchy culture has ________.

A) external focus and a stable structure
B) internal focus and a stable structure
C) external focus and a flexible structure
D) internal focus and a flexible structure

Question 53

The jargon that people use within an organization is an example of a(n)________.

A) observable artifact
B) value
C) attitude
D) basic assumption

Question 54

A company like McKinsey,in which central values and norms are highly valued by employees,has a ________ culture.

A) strong
B) central
C) weak
D) masculine

Question 55

An organization that encourages all members to participate in economic,social,and political processes would receive a high GLOBE score in ________.

A) future orientation
B) institutional collectivism
C) in-group collectivism
D) humane orientation

Question 56

Austria places great importance on rules.According to the GLOBE project,the country has a ________ value dimension.

A) low power distance
B) high institutional collectivism
C) high uncertainty avoidance
D) high assertiveness

Question 57

Organizations in Singapore place strong emphasis on employee training and development.According to the GLOBE project,they have a ________ value dimension.

A) high performance orientation
B) high humane orientation
C) low institutional collectivism
D) low future orientation

Question 58

Companies that sponsor monthly gatherings for employees and their families would have a ________ value dimension.

A) low gender differentiation
B) high institutional collectivism
C) high in-group collectivism
D) low power distance

Question 59

A ________ culture has an external focus and a stability structure.

A) clan
B) adhocracy
C) market
D) hierarchy

Question 60

An organization's enacted values are revealed in ________.

A) its mission statement
B) its annual report
C) the behavior of its members
D) its employee handbook

Question 61

At a minimum,a behavior must be ________ to qualify as sexual harassment.

A) unethical
B) violent
C) threatening
D) unwelcome

Question 62

Javier has always had an analytical mind,and he loves meeting new people.This gives Javier strong cognitive cultural intelligence,which is defined as the ________.

A) ability to gather factual information from people about values and norms
B) self-confidence and motivation to adapt to a new culture
C) ability to quickly mirror attitudes and mores of subcultures
D) ability to act upon nonverbal cues from a new culture

Question 63

Nerita is excited to start on her first overseas consulting assignment.Her boss suggested that to quickly build trust with the clients,Nerita should develop her physical cultural intelligence.Which trait identifies this competency?

A) ability to pick up factual information from people about values and norms
B) ability to adapt to a new culture
C) ability to retain one's old culture when one is immersed in a new culture
D) ability to pick up speech patterns, body language, and other patterns from a new culture

Question 64

Block 5 is an esteemed gourmet restaurant in Santa Fe that prides itself on using organic,farm-fresh ingredients.Which of the following might qualify as an organizational taboo for the restaurant?

A) using only extra-virgin olive oil
B) using canned veggies
C) buying produce from local growers
D) using free-range chickens

Question 65

To change the culture at his resort spa,Yuri concludes that the organization should "slow down to speed up." Which of the following actions might support this statement?

A) making employees take longer breaks
B) emphasizing "push" strategies for change
C) decreasing the frequency of employee development programs
D) conducting detailed assessments such as a dynamic inquiry

Question 66

Robin is disappointed that she was passed up for the new project manager job in Brazil.Her boss explained that Robin needed to strengthen her emotional cultural intelligence before she can be successful in a job overseas.What does Robin need to develop?

A) the ability to pick up factual information from people about values and norms
B) the self-confidence and motivation to adapt to a new culture
C) the ability to retain one's old culture when one is immersed in a new culture
D) the ability to pick up speech patterns, body language, and other patterns from a new culture

Question 67

Dr.William Worrall Mayo,founder of the world-famous Mayo Clinic,is considered one of the organization's heroes.Which of the following is the key characteristic of an organizational hero?

A) A hero puts profits above all else.
B) A hero embodies the highest values of the organization.
C) A hero helps the organization achieve success.
D) A hero makes it possible for everyone to sychronize his or her mores.

Question 68

Happy Tummy's primary focus is to manufacture baby food products using only the best ingredients from organic farms that do not damage the environment.Happy Tummy has a(n)________ culture.

A) innovation
B) customer service
C) sustainability
D) diversity

Question 69

Which type of value dimension can be characterized by the statement,"One for all and all for one"?

A) high assertiveness
B) low uncertainty avoidance
C) high performance orientation
D) high institutional collectivism

Question 70

Yasmin is designing a survey of employee attitudes for the HR department.Which common flaw of organizational surveys does Yasmin need to avoid in implementing this project?

A) finding what you look for
B) focusing on qualitative data over quantitative data
C) asking too many questions
D) not collecting enough data to make meaningful predictions

Question 71

When Leo joined Smart Mart,several people told him the same story about "Mad Marvin," one of the founders of the company who built the first store by hand to ensure it met his exacting standards.The story of " Mad Marvin" is an example a(n)________.

A) sacred symbol
B) organizational taboo
C) value lesson
D) organizational myth

Question 72

Using dynamic inquiry,Nate is conducting research with employees of a strongly hierarchical organization to help it develop a more innovative culture.In creating an open dialogue with the employees,Nate recognizes that ________.

A) employees are always excited about organizational change
B) employees rarely internalize an organization's culture
C) he is an active participant in organizational change
D) his process has no impact on organizational change

Question 73

Devonte is confident that things are going to change for the better at his law firm.Everyone in the organization is fully committed to cultural change.This reflects a ________ strategy.

A) bottom-up
B) top-down
C) slow-go
D) jump-start

Question 74

The EEOC is responsible for dealing with problems that involve ________.

A) education
B) discrimination
C) sexual harassment
D) job performance

Question 75

In researching potential companies to work for after completing her MBA,Helen notices that the most successful managers exhibit cultural intelligence.Which traits identify cultural intelligence?

A) adaptable, patient, and flexible
B) strong, resolute, and tenacious
C) patient, stubborn, and unwavering
D) keen, cunning, and wise

Question 76

The management team at Shoreline Boats implemented a rule that requires all employees to take off one afternoon a month for outdoor recreation.This is an example of a ________.

A) pull strategy
B) low humane orientation culture
C) push strategy
D) high gender differentiation culture

Question 77

Mangia,a gourmet pizza chain,is planning to expand beyond the Northeast to other areas of the United States.They expect to make menu modifications to reflect ________.

A) norms
B) subcultures
C) mores
D) attitudes

Question 78

Which of the following best fits the description of an enacted value in an organization?

A) the company dress code, which requires managers to wear professional attire at all times
B) values created by the company founder listed in the mission statement
C) the company's policy for transitioning employees
D) how people are actually treated when they are fired

Question 79

According to the competing values framework,which of the following culture types is NOT reflected in a balanced culture?

A) hierarchy
B) market
C) adhocracy
D) autocracy

Question 80

As part of her internship program,Judy is conducting a study of a company's employees.Instead of using standard surveys to evaluate attitudes and beliefs,she is having focused conversations with employees and using open-ended questions.What process is Judy using?

A) appreciative inquiry
B) dynamic inquiry
C) thematic analysis
D) quantitative analysis