Deck 3: Diversity in Business and the Professions

Question 1

Of the following suggestions for improving intercultural communication,which was
NOT mentioned in the text?

A) understand your own perspectives
B) respect others' perspectives
C) always acknowledge weakness in your home culture
D) act in ways that ensure conflict stemming from diversity produces positive results

Answer 1

C

Question 2

Prejudice is a positive preconception about people,activities,or places.

Answer 2

False

Question 3

Mark is preparing the speaking area for his lunch presentation.He is concerned about ? the placement of the podium since it is too close to the audience-there is very little ? space between him and the first row of tables.Mark is concerned about the __________ of his speaking area.

A) chronemics
B) paralanguage
C) oculesics
D) proxemics

Answer 3

proxemics

Question 4

In the broadest sense,sexual harassment in the workplace includes

A) a worker asking a coworker to lunch to discuss business.
B) inappropriate demands made on an employee, producing an uncomfortable work environment.
C) having to stay late to work on a project with an approaching deadline.
D) telling a worker he/she cannot work on a project because he/she has no experience in the area.

Question 5

While diversity in the workplace is a positive factor,_________is always negative.

A) specialized language
B) conflict
C) discrimination
D) intercultural communication

Question 6

George has very negative preconceptions about certain groups of people,various Activities,and specific locations in town.George is functioning out of his __________, Which are negative stereotypes.

A) prejudices
B) discrimination
C) ethnographies
D) preconceived perceptions

Question 7

By the year 2005,it is predicted that _________of the new entrants to the work force will Be women and minorities.

A) 2/5
B) 5/6
C) 1/2
D) 3/8

Question 8

The most recent metaphor for United States society implies that each cultural group Retains some aspects of its original identity.This is the __________ metaphor.

A) melting pot
B) tapestry
C) societal stew
D) garden salad

Question 9

Which of the following is a type of nonverbal communication that affects pitch,stress, Tone,non -word sounds, and sound fillers?

A) chronemics
B) paralanguage
C) oculesics
D) proxemics

Question 10

When using the proper terms to identify people who are members of different groups, _________ promotes positive communication and provides insights into others' Perspectives.

A) sensitivity
B) prejudicial meaning
C) awareness
D) stereotyping behavior

Question 11

Gender,age,ethnicity,physical abilities,religious affiliation,and sexual orientation are all aspects of diversity.

Question 12

Total knowledge and complete understanding of another culture is

A) common if the cultures are similar in religious beliefs.
B) impossible.
C) needed for successful communication to occur.
D) damaging to a person's self

Question 13

Which of the following characteristics will NOT result in positive communication
Behavior between culturally diverse people?

A) identifying the sites of conflict
B) analyzing oneself, the event, and the context
C) passively communicating in a noninteractive style
D) understanding and prioritizing agenda items for both parties

Question 14

Virginia recognized that one of her shortcomings identified in last quarter's
Performance appraisal was that she seldom seemed to listen well to others.At this
Quarter's appraisal,she is planning to describe to her manager the ways she has tried ?to improve her listening habits.Virginia is considering which strategic communication ?component?

A) goal setting
B) situational knowledge
C) communication competence
D) anxiety management

Question 15

Sara,who lives in the United States,and Lupe,who lives in Mexico,have been pen pals For the last two years.When writing letters back and forth,these two women are Communicating

A) interethnically.
B) cross
C) ethnographically.
D) interculturally.

Question 16

Liaqat and Darsha are communicating about their home country,Pakistan.Although
These two students are from the same country,they identify themselves as members of
Two different ethnic groups.This is an example of which type of cultural
Communication?

A) international
B) interracial
C) cross
D) interethnic

Question 17

A person who studies the kinds of speech markers used by different ethnic groups who
Speak the same language is using which type of language analysis?

A) semantics
B) semiotics
C) synthesis
D) sociolinguistics

Question 18

Self -perspectives, organizational contexts, and discourse from conflict are all important components of

A) the cultural metaphor model.
B) the legal guidelines for diversity.
C) the cultural communication conflict triangle.
D) none of the above.

Question 19

Sarah has always dealt with her culturally diverse clientele at their places of business, but today, the meeting is in her office. Sarah is confident this will give her a “home - court advantage” with her client; however, she is also worried that the interaction may be different because of the new location of the meeting. Sarah is considering which strategic communication component?

A) goal setting
B) situational knowledge
C) communication competence
D) anxiety management

Question 20

Where differences in communication occur and when expectations are different
Between communicators,which of the following is likely to occur?

A) misunderstandings
B) communication conflict
C) frustration
D) all of the above

Question 21

Improving communication flexibility and tolerance for ambiguity enhances
communication competence.

Question 22

The Cultural Communication Conflict Triangle assumes that communication is constantly in flux.

Question 23

The crystal roof is the name for the invisible barrier that keeps women from top

Question 24

International communication is the study of cultural communication between
representatives of different nations.

Question 25

Semanticists study the linguistic meanings of words.

Question 26

Cultural relativism is the belief in the superiority of one's own culture.

Question 27

Complete knowledge of diverse cultures is possible.

Question 28

When a medical doctor says,"Nurse,hand me the sharp,silver thingy," he is using a jargon.

Question 29

Attitudes are personal judgments about what is right and what is wrong.