Deck 9: Fundamentals of Group Communication

Question 1

Standards or limits that define appropriate group behavior are

A) etiquette.
B) norms.
C) group rules.
D) demeanor.

Answer 1

norms.

Question 2

When a group begins to view itself as powerful and omnipotent, acts close -minded, and pressures members toward uniformity, the group is exhibiting symptoms of

A) conformity.
B) groupthink.
C) conflict.
D) cohesiveness.

Answer 2

groupthink.

Question 3

A group member who plays the role of making sure that everyone gets a chance to talk Is a

A) dominator.
B) socializer.
C) facilitator.
D) harmonizer.

Answer 3

facilitator.

Question 4

One major advantage of the "electronics wave" used by businesses and professionals is

A) face
B) personal satisfaction.
C) the saving of time and financial resources.
D) impressiveness to customers and other businesses.

Question 5

The style of decision making in which there is minimal involvement on the part of a Group leader is

A) laissez
B) participative.
C) authoritarian.
D) unitarian.

Question 6

Which of the following psychologist suggested in the 1950s that group dynamics are
Pervasive in people's lives?

A) H. Dan O'Hair
B) Marshall Scott Poole
C) Kurt Lewin
D) Michael Argyle

Question 7

According to the text,a small group is comprised of at least __________ people and may have up to __________ members.

A) 5; 30
B) 2; 25
C) 8; 13
D) 3; 20

Question 8

To maintain cohesiveness,groups can encourage members to feel a sense of belonging, Allow others to express themselves freely,and

A) encourage outside group activity.
B) build group membership.
C) discourage outside group activity.
D) reinforce accomplishments both inside and outside formal group meetings.

Question 9

Groups of employees who meet on a regular basis during work time to improve quality Control and job methods are

A) think tanks.
B) quality circles.
C) self
D) power groups.

Question 10

What are the advantages of formats such as teleconferencing and videoconferencing?

A) They increase group communication effectiveness and bring people together.
B) They ensure people's attention.
C) They enable only one person to talk at a time.
D) They keep costs at an average level.

Question 11

__________ is one of the most misunderstood facets of group communication.

A) Conformity
B) Work ethic
C) Cohesiveness
D) Conflict

Question 12

As group size increases,the interactions among the members become

A) more formal.
B) stressful.
C) more informal.
D) impossible.

Question 13

Behaviors that can be observed when a group is functioning include assumption of Roles,importance of influence,membership,common goals,leadership,and

A) eye contact.
B) communication pattern.
C) a large amount of interaction.
D) body movements.

Question 14

Uncovering and analyzing problems,completing tasks,establishing and maintaining ? personal relationships,and facilitating groups and organizational processes are the ? four major activities of

A) quality circles.
B) self
C) power groups.
D) think tanks.

Question 15

What are the four types of groups?

A) family, church, present friends, and adolescent friends groups
B) family, adolescent friends, work, and therapy groups
C) past friends, family, social, and work groups
D) social, religious, church, and physical groups

Question 16

A group member focused on enhancing his/her group can do so by

A) learning to accommodate the different types of roles each member plays in the group.
B) railroading their ideas through all group meetings.
C) defaulting their vote to someone more reliable in the group.
D) developing a support system of people who think just like themselves.

Question 17

Small groups of employees who share responsibility for a significant task by ? coordinating their own internal and external affairs are

A) think tanks.
B) quality circles.
C) power groups.
D) self

Question 18

The style of decision making in which a leader hands down a decision to the group is

A) laissez
B) participative.
C) authoritarian.
D) unitarian.

Question 19

Xerox, Procter and Gamble, Volvo, and General Electric have introduced self -managing teams, with a successive rise in productivity of __________.

A) 5
B) 10
C) 25
D) 40

Question 20

Cohesiveness refers to the degree to which a group

A) disagrees.
B) remains intact.
C) functions as individuals.
D) relies on outside sources for advice.

Question 21

Group norms are almost always formally communicated to the members of the group.

Question 22

A group consists of individuals with independent goals.

Question 23

Employee morale is higher when people are teamed with coworkers on projects and tasks.

Question 24

Member satisfaction is greater in low -cohesive groups than in high -cohesive groups.

Question 25

A self -managing team is a group of employees who meet on a regular basis during work time to improve quality control and job methods.

Question 26

In an extreme crisis,when decisions must be made swiftly,participative decision making is the best way to go.

Question 27

Conflict almost always has a negative impact on the group.

Question 28

Among other things, affinity groups provide participants with a non -threatening environment to explore options.

Question 29

The tendency of group members to seek agreement is called groupthink.

Question 30

People who participate in group decision making are more committed to the group's decisions than to the decisions given to them by a manager or supervisor.

Question 31

The four major activities of teams are uncovering and analyzing problems,completing ? tasks,establishing and maintaining personal relationships,and facilitating group and ? organizational processes.

Question 32

High -cohesive groups exert greater influence over their members than do low -cohesive groups.

Question 33

Open -mindedness is a symptom of groupthink.

Question 34

Participative decision making is always preferable to authoritarian decision making.

Question 35

The primary advantage of electronic communication is that people prefer to avoid face -to -face interaction