Deck 1: Communication in Organizations

Question 1

Which of the following skills are noted for being the key components of success in the
Business world?

A) nonverbal skills
B) speech
C) interpersonal skills
D) oral skills

Answer 1

D

Question 2

Which of the following communication failures occurs when a manager withholds
Pertinent information from her subordinates?

A) poor
B) lack of feedback/follow
C) information overload
D) inadequate information

Answer 2

D

Question 3

The process by which a receiver translates the words to make sense of a message they Receive is called

A) encoding.
B) feedback.
C) decoding.
D) entropy.

Answer 3

decoding.

Question 4

A manager who believes that harmony should be encouraged,science of work and ? personal efficiency should be stressed,and maximum output should be valued is ? following which organizational theory?

A) bureaucracy theory
B) human relations theory
C) human resources approach theories
D) scientific management theory

Question 5

What is (are)the primary result(s)of communication failure in the business context?

A) loss of morale
B) decreased productivity
C) inefficiency
D) all of the above

Question 6

The notion that the whole is more than the sum of its parts is known as

A) openness.
B) hierarchy.
C) synergy.
D) equifinality.

Question 7

Leaving memos at the copy machine,trading office gossip about the boss while waiting For the elevator,and sending confidential files via electronic mail to the wrong person Are all examples of not considering __________in the interactive communication process.

A) senders
B) feedback
C) encoding
D) receivers

Question 8

In systems theory,the idea that organizational members rely on one another to
Accomplish goals,such that if one person is absent or fails to do her/his share of the work the entire team suffers,is known as

A) synergy.
B) openness.
C) hierarchy.
D) interdependence.

Question 9

Communication skills are essential for promoting excellence in business and the
Professions.Of the four skills listed below,which one involves the capacity to
Anticipate change?

A) versatility
B) vision
C) sensitivity
D) patience

Question 10

The classical school of thought,which is still used today in some organizations,
Emphasizes

A) a high degree of structure, rules, and control.
B) the interdependence of an organization and its environment.
C) the intrinsic motivation of employees to maintain productivity.
D) the effect of enlightening on employees' performance.

Question 11

A manager who stresses that workers will be more productive if they are happy and ? are given the proper working conditions is operating under which organizational ? theory?

A) bureaucracy theory
B) human relations theory
C) human resources approach theories
D) scientific management theory

Question 12

Jack has been with his company for almost two years and has not had an extended
Vacation.Feeling tired and experiencing burnout,he asks his boss (through a memo)for a week of his vacation time.When Jack's boss fails to respond to the memo,the boss is engaging in which element of the communication process?

A) feedback
B) channel selection
C) shared meaning
D) information overload

Question 13

If two coworkers are talking about how the “old -timers” do things, trading stories about their first days on the job, discussing how communication works in the office, and musing about those who have succeeded in the organization, they are really talking about organizational

A) values.
B) culture.
C) interdependence.
D) theory.

Question 14

According to McGregor,theory Y holds that employees basically

A) have a dislike for work and will seek to avoid it if possible.
B) will seek responsibility under the right conditions.
C) work for the reward of satisfying their egos or their self
D) are no different from theory X employees.

Question 15

What does it mean to say that for communication to be truly effective,it must be
Interactive?

A) Communication should always occur over an interactive television.
B) Effective communication should always involve each person listening and responding to the other.
C) Interactive means that one person speaks and the other person listens.
D) Interactive communication refers to the physical process of organizing elements of the message for transmission.

Question 16

Which of the following statements best defines the term globalization?

A) It is the tendency for all the organizations in the world to become one big connected business.
B) It occurs when there is information overload.
C) It means diversity in the marketplace requiring strategic interdependencies among organizations.
D) It is running the organization as if it were an international organization.

Question 17

Which of the communication skills needed for excellence in an information age deals
With employees being made to feel that they can make a difference in their company?

A) versatility
B) vision
C) sensitivity
D) creative insight

Question 18

The mutual understanding that results when the sender and all intended receivers Interpret the message in the same way is

A) shared meaning.
B) encoding.
C) feedback.
D) noise.

Question 19

In systems theory,for an organization to succeed,it should strive to be a(n)__________ System.

A) open
B) synergistic
C) closed
D) free

Question 20

Which of the following is a type of Classical theory?

A) human relations theory
B) systems theory
C) scientific management
D) theories "X" and "Y"

Question 21

A national attitude is an attitude that recognizes both the diversity of its work force and the diversity of technology.

Question 22

Frederick Taylor published The Principles of Scientific Management.

Question 23

The organizational ability to create the future is called focus.

Question 24

Which of the following is NOT a reason for communication failure?

A) inadequate information
B) information overload
C) incompetent communication
D) insufficient levels of anxiety

Question 25

Using an appropriate channel is extremely important for communication exchanges to ? be successful.Which set of factors is most significant in determining channel ? appropriateness?

A) communication context (physical, social, chronological)
B) interference (self
C) field of experience (beliefs, values, attitudes)
D) message (verbal, proxemics, tactile)

Question 26

Creative insight refers to the ability to ask the right questions.

Question 27

Organizational culture is "the social or normative glue that holds an organization ? together."

Question 28

The means by which a message moves from source to receiver is called encoding.

Question 29

Context is the situation or setting in which communication occurs.

Question 30

That workers have an inherent dislike of work is an assumption of the Theory Y management approach.

Question 31

Problems with channels are one of the ten reasons listed for communication failure.

Question 32

Lack of feedback is one of the ten reasons listed for communication failure.