Deck 3: Business Functions and Supply Chains

Question 1

The most important development in software to support SCM has been a technology called radio frequency identification (RFID).

Answer 1

False

Question 2

"Productivity tools" are software applications that help workers produce more in less time.

Answer 2

True

Question 3

____ is determined by the relationship between resources expended and the benefits gained in achieving a goal.

A) Efficiency
B) Effectiveness
C) Productivity
D) Enhancement

Answer 3

A

Question 4

CRM and supply chain management (SCM)systems combined are often referred to as ____.

A) decision support systems (DSSs)
B) enterprise resource planning (ERP) systems
C) business intelligence (BI) systems
D) geographic information systems (GISs)

Question 5

When the process of marketing products is complete,the next link in the supply chain is shipping.

Question 6

Material requirements planning (MRP)programs use long-range forecasts to put long-lead material on order.

Question 7

Serving customers better and faster,as well as learning more about their experiences and preferences,is facilitated by decision support systems (DSSs).

Question 8

____ defines the degree to which a goal is achieved.

A) Efficiency
B) Productivity
C) Enhancement
D) Effectiveness

Question 9

With newer technology,such as RFID,you will be aware of who and when information is collected about you.

Question 10

Modern CRM systems can help capture the entire customer experience with an organization,from response to an online advertisement to automatic replenishment of products,to proactive service.

Question 11

ERP applications are expensive.

Question 12

Most companies insist on receiving paper applications and résumés.

Question 13

A brokerage house can make a profit of several thousand dollars within two minutes of buying and selling several million dollars' worth of foreign currency.

Question 14

The business research firm Gartner estimates the average invoice-to-payment cycle at 11 days,while online invoice and payment shortens the period by at least six days.

Question 15

Through interviews with producers and manufacturers,market researchers collect information on what consumers like and dislike about products.

Question 16

____ specifically refers to the efficiency of human resources.

A) Efficiency
B) Productivity
C) Enhancement
D) Effectiveness

Question 17

Ideally,the ISs of manufacturing organizations and their suppliers would be linked in a way that makes them subsystems of one large system.

Question 18

Automating the personnel selection process significantly minimizes time and money spent on recruitment and does not even require that a current database be maintained.

Question 19

Human Resources ISs are used extensively for managerial purposes,assisting in organizing quarterly and annual budgets for departments,divisions,and entire corporations.

Question 20

The purpose of marketing is to track every financial transaction within a company,from a few cents to multimillion dollar purchases,from salaries and benefits to the sale of every item.

Question 21

A(n)____ tag can include the date of manufacturing,the plant in which the product was made,lot number,expiration date,destination,and many other details that help track its movement and sale.

A) UPC
B) RFID
C) EPC
D) ID

Question 22

Computer telephony integration (CTI)is a technique enabling a computer to use the digital signal coming through a telephone line as ____ in a computer system.

A) output
B) input
C) identification
D) feedback

Question 23

____,used to accumulate data about costs involved in producing specific products,make excellent use of IT to compile pricing data.

A) ERP systems
B) Cost-accounting systems
C) Human resources systems
D) SCM systems

Question 24

Casinos embed ____ in betting chips and antennas in betting tables to receive signals from the chips.

A) UPC tags
B) bars
C) labels
D) RFID tags

Question 25

The ____ is an important input to MRP applications which includes a list of all raw materials and subcomponent demands.

A) bill of raw materials (BORM)
B) bill of materials (BOM)
C) economic order quantity (EOQ)
D) convenient order quantity (COQ)

Question 26

In its fundamental form,a ____ consists of three phases: procurement of raw materials,processing the materials into intermediate and finished goods,and delivery of the goods to customers.

A) supply chain
B) sales chain
C) supply link
D) sales link

Question 27

Typically,____ ISs receive records of routine business transactions-such as the purchase of raw materials or services,or the sale of manufactured goods-from transaction processing systems (TPSs).

A) sales
B) human resources
C) marketing
D) accounting

Question 28

MRP programs use ____ to put long-lead material on order.

A) short-range forecasts
B) long-range demands
C) past consumption
D) long-range forecasts

Question 29

Systems that deal specifically with cash are often called ____.

A) decision support systems (DSSs)
B) business intelligence (BI) systems
C) cash management systems (CMSs)
D) expert systems (ESs)

Question 30

Successful MRP II systems have made a significant contribution to ____ manufacturing,where suppliers ship parts directly to assembly lines,saving the cost of warehousing raw materials,parts,and subassemblies.

A) quality
B) ahead-of-time (AOT)
C) just-in-time (JIT)
D) productivity

Question 31

Mostly,customer relationship management (CRM)systems support three areas: ____,sales,and customer service.

A) marketing
B) human resources
C) manufacturing
D) processing

Question 32

While ____ participate in physical activities such as cutting and welding,other information systems help to plan and monitor manufacturing.

A) CAD systems
B) ERP systems
C) CAM systems
D) CRM systems

Question 33

The FAQ pages of many companies have been replaced with options for ____; instead of looking up a question that is similar to what you would ask,you can simply type in your question.

A) questionnaires
B) open-ended questions
C) forms
D) short questions

Question 34

____ tags contain circuitry that allows recording of information about a product.

A) DI
B) IRID
C) RFID
D) WID

Question 35

Some ____ applications are tied to a purchasing IS,to produce purchase orders automatically when the quantity on hand reaches a reorder level.

A) CAM
B) MRP II
C) MRP
D) MPS

Question 36

The purpose of ____ is to track every financial transaction within a company,from a few cents to multimillion dollar purchases,from salaries and benefits to the sale of every item.

A) human resources
B) marketing
C) accounting
D) project management

Question 37

The time between generating an idea for a product and completing a prototype that can be mass-manufactured is known as engineering lead time,or ____.

A) time to sell
B) time to distribute
C) time to produce
D) time to market

Question 38

The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as ____.

A) teleconferencing
B) brainstorming
C) group-think
D) think-tank

Question 39

The goal of financial managers,including ____ and treasurers,is to manage an organization's money as efficiently as possible.

A) controllers
B) auditors
C) project managers
D) supervisors

Question 40

____ help to find the populations and regions that are most likely to purchase a new product or service.

A) Process research systems
B) Market research systems
C) Process systems
D) Expert systems (ESs)

Question 41

To optimize employee benefits,some companies use special software,incorporating a(n)____________________ (IS that emulates human expertise)that determines the optimal health and retirement plans for each employee based on factors such as marital status,age,occupation,and other data.

Question 42

In retail,the manufacturing phase does not exist,so the term "____________________" refers only to purchasing of finished goods and the delivery to customers of those goods.

Question 43

____________________ improves when fewer workers are required to produce the same amount of output.

Question 44

With a(n)____________________ system,totals of accounts receivable and accounts payable can be automatically transferred to a balance sheet.

Question 45

When a pattern of defects is discovered in a product,____________________ helps pinpoint the plant at which it was produced and the particular lot from which it came.

Question 46

Many salespeople carry laptop computers or ____________________ with all the information they need and that allow them to connect to their organizational information systems through the Internet.

Question 47

What is privacy,in the context of information?

Question 48

Discuss the main characteristics of radio frequency identification (RFID).

Question 49

____________________ (intraorganizational networks that support Web applications)help HR managers post position vacancy announcements for employees to peruse and consider from their own PCs.

Question 50

____________________ software emulates situations in which an employee must act and includes tests and modules to evaluate a trainee's performance.

Question 51

____________________ refers to creating one-of-a-kind products to test design in three dimensions.

Question 52

One common use for a CMS is to execute cash transactions in which financial institutions transfer huge amounts of money using ____________________.

Question 53

Companies can reduce their inventory by communicating to their suppliers through a shared ____________________ system the exact number of units of each item they need and the exact time they need them.

Question 54

The variables that affect the cost and speed of ____________________ are numerous: length of routes,sequence of loading and unloading,type of shipped materials,fuel prices,road tolls,terrain and restricted roads,and many more.

Question 55

The ____________________ of a specific raw material is the optimal quantity that allows a business to minimize overstocking and save cost,without risking understocking and missing production deadlines.

Question 56

What is the purpose of accounting?

Question 57

____________________ systems are designed to support any and all relationships with customers.

Question 58

Several enterprise applications,such as ____________________ systems,also serve as SCM systems.

Question 59

What are the phases of a supply chain?

Question 60

____________________ (marketing over the telephone)makes extensive use of IT.

Question 61

What difficulties do organizations face for implementing an enterprise resource planning (ERP)system?