Deck 15: Group Management for Effective Outcomes

Question 1

When a nurse manager leads a group meeting, which of the following guidelines should be practiced?

A)Strictly adhere to agenda.
B)Establish goals and objectives.
C)Make the meeting seem friendly.
D)Provide snacks.

Answer 1

Establish goals and objectives.

Question 2

Active listening typically involves

A)active participation and respect for the speaker.
B)asking lots of questions.
C)judging what is being said.
D)agreeing with the speaker.

Answer 2

active participation and respect for the speaker.

Question 3

Teams are groups who must work cooperatively to achieve a goal.Which of the following would be considered part of a team on a typical nursing unit? (Select all that apply.)

A)Staff nurse
B)UAP
C)Case manager
D)Pharmacist
E)Unit secretary
F)Admission clerk

Answer 3

Staff nurse
UAP
Case manager
Pharmacist
Unit secretary

Question 4

Which of the following are included in the guidelines for valuable, effective acknowledgement of each member's contribution to the team?

A)Acknowledgments should be made privately to avoid embarrassing the person.
B)Acknowledgments are best put into the minutes to be read at a later date.
C)Acknowledgments are best made in public and recognized as sincere.
D)Acknowledgments are not necessary; everyone recognizes what has been done.

Question 5

Which of the following techniques should the manager use when talking with the low-performing employee?

A)Reassure him that this conversation is not reflected in his evaluation.
B)Compare her performance to that of the high-performer.
C)Describe the observations and be sure he knows the consequences.
D)Allow no explanations for her actions since she is so good at citing blame.

Question 6

The challenges facing nurses today include which of the following?

A)Stressed nurse managers
B)Increased patient acuity
C)Increased overtime
D)Increased patient length of stay

Question 7

When leading a team, a high performing leader is seen as which type of leader?

A)A problem-solver
B)Someone who identifies individual personnel problems
C)Someone who identifies the causes of problems
D)A problem identifier

Question 8

When a nurse manager leads a group meeting, which of the following guidelines should be practiced?

A)Allow group to set agenda.
B)Separate the group according to interests.
C)Facilitate problem-solving.
D)Coerce all members to interact.

Question 9

Attributes of effective teams include

A)friendly interaction.
B)respectful, consensus-building discussions.
C)embarrassing and personal criticism.
D)resentment toward other members.

Question 10

When leading a team, a low performing leader is seen as having which abilities?

A)A problem solver
B)Identifies cause when identifying problem
C)Communicates well with staff
D)Solves problems once identified

Question 11

Attributes of ineffective teams include which of the following?

A)Respectfully listening
B)Consensus decision-making
C)Leadership is owned by a few who make most of the decisions.
D)Open discussion of disagreements

Question 12

As a team leader, the charge nurse would incorporate which of the following into the meetings for greatest team input?

A)Promote involvement of all members.
B)Carefully use terms for problem solving.
C)Coerce all members to participate.
D)Use language with which the UAPs are unfamiliar.

Question 13

Which statement would one expect to hear at a team meeting in which members work cohesively?

A)"Who has ideas about this?"
B)"I think we have a solution."
C)"We are running out of time to discuss this today."
D)"We only want to hear positive ideas."

Question 14

When leading a team, a middle performing leader is seen as having which abilities?

A)Loyalty to institution
B)Acts as role model
C)Always positive with fellow nurses
D)Safe in all aspects of work

Question 15

Unique attributes of nurse managers when supervising staff include which of the following?

A)Evaluate each worker as a team member
B)Provide guidance and role modeling
C)Stimulate workers to carry a heavy patient load
D)Encourage staff to learn a second language so they can become interpreters

Question 16

Guidelines for performance ratings should meet what criteria?

A)Patient satisfaction comments
B)Quantity of care
C)Mastery of skills
D)Behavioral expectations

Question 17

What does it mean to create a legend in the organization?

A)A legend is to deify a person for his or her extraordinary actions.
B)A legend separates one member from another.
C)A legend creates an impossible example to duplicate.
D)A legend is a means of recognizing and rewarding a job well done.

Question 18

Team players show many positive characteristics.Which of the following characteristics should be expected of a good team player when asked to participate in a continuing education class for the unit?

A)"Sure, but my schedule is full right now."
B)"I did this last time.Let's give someone else a chance."
C)"Sure, I will need to make some changes to my schedule."
D)"Sure.How about next month?"

Question 19

Peer reviews are frequently included in the overall employee performance appraisal.What values are attributed to the peer review?

A)The nurse has the ability to evaluate based on personal knowledge of the employee's performance.
B)Friendships can interfere with peer appraisals.
C)Selection of peers for appraisals can be biased.
D)Frequency of shared work may influence evaluation by peer.

Question 20

When organizing a group meeting, what is an important consideration?

A)Arranging the time of the meeting to be most convenient to leaders
B)Seating according to seniority
C)Starting and ending on time
D)Addressing only the high performers

Question 21

Which of the following should be used to evaluate the staff's performance when deciding high, middle, or low? (Select all that apply.)

A)Never late
B)Teamwork
C)Communication
D)Knowledge and competence
E)Responsive to constructive criticism.

Question 22

Smoothly functioning teams should possess which characteristics? (Select all that apply.)

A)Everyone is on time for meetings.
B)There is mutual trust.
C)There is a sense of identity with the team.
D)Everyone has the same objectives.
E)The team works well together.

Question 23

Which of the following are some of the qualities found in a team player? (Select all that apply.)

A)Competence
B)Dependability
C)Enthusiasm
D)Being on time
E)Being friendly