Deck 8: Setting Goals

Question 1

Which of the following is NOT a characteristic of a S.M.A.R.T.goal?

A)Specific
B)Measurable
C)Achievable
D)Realistic
E)Time-bound

Answer 1

D

Question 2

'Goals must be clear, specific, unambiguous, measureable, and set with a specific timeframe for completion' falls under which principle of goal setting?

A)Commitment
B)Task Complexity
C)Clarity
D)Challenge

Answer 2

C

Question 3

What is the theory that holds that people who concentrate on the vision of the goal and what it would mean to achieve the end result help to give clarity to the process?

A)Goal commitment
B)Systems theory
C)Positive Psychology
D)Management by Objectives

Answer 3

B

Question 4

_______________ planning keeps organizations flexible by making small, simultaneous investments in many alternative plans.

A)Business
B)Tactical
C)Operational
D)Options-based

Question 5

President Kennedy's announcement to put the first human on the moon within 10 years was an example of what type of goal?

A)Short-term goal
B)Proximal goal
C)Stretch goal
D)None of the above

Question 6

Who is credited with first developing the theory of Scientific Management?

A)Henry Ford
B)Locke and Latham
C)Frederick W.Taylor
D)Frank Gilbreth

Question 7

Managers often use what words when it comes to goal setting?

A)"Buy in"
B)"All in"
C)"Difficult yet attainable"
D)None of the above

Question 8

The manufacturer of sandals could set a(n) ____ goal to increase revenues by 8 percent over the next five years and a(n) ____ goal to increase sales next May in the Myrtle Beach area by 3 percent.

A)Proximal, distal
B)Stretch, proximal
C)Proximal, stretch
D)Distal, proximal

Question 9

Which of the following is NOT one of the pitfalls that Locke and Latham attribute to goal failure?

A)Long-term thinking
B)Increases in stress
C)Feelings of failure
D)Dishonesty/cheating
E)All of the above

Question 10

How did Sears' goals "go wrong" in the early 1990s?

A)Staff was uncooperative
B)Goals were unspecific
C)Goals were unattainable
D)Staff was overcharging customers

Question 11

Which of the following companies does the chapter use as an example for goals going wrong?

A)Enron
B)Sears
C)Ford
D)All of the above

Question 12

Runners training for a marathon usually use what type of strategy?

A)Single-use plan
B)Performance dashboard
C)Key performance indicators
D)Means-end chain

Question 13

A 'BHAG' is an acronym for:

A)Bold Huge Authentic Goal
B)Big Hairy Audacious Goal
C)Brave Heroic Adventurous Goal
D)Brash Hard Aggressive Goal

Question 14

A plan that interprets an organizational strategy into a market or community-based opportunity for division or departmental managers is a:

A)Tactical plan
B)Long-term plan
C)Business plan
D)Standing plan

Question 15

A(n) __________ plan provides focus but does not include specific objectives or allocate responsibility.

A)operational
B)directional
C)action
D)business

Question 16

Inventory management would be an example of __________ planning.

A)business
B)tactical
C)operational
D)options-based

Question 17

A standing plan that provides specific steps to be taken as part of a recurring process or in response to a recurring situation is:

A)Rule
B)Policy
C)Regulation
D)Procedure

Question 18

Which of the following is a standing plan that describes how an organization and its members should respond to recurring or anticipated situations?

A)Rule
B)Policy
C)Regulation
D)Procedure

Question 19

Which of the following is NOT one of Latham and Locke's main principles of goal setting?

A)Feedback
B)Challenge
C)Clarity
D)Involvement

Question 20

An outline of procedures to follow for reporting internal issues within a company would be found in which plan?

A)Standing plan
B)Business plan
C)Operational plan
D)Tactical plan

Question 21

The theory of goal setting is arguably one of the oldest, most researched topics in management.

Question 22

An example of a BHAG would be, "The Dolphin Resort is a place where families relax and build lifelong traditions and memories.We pledge to provide our family guests with the best value for location and service on the East Coast."

Question 23

Which of the following nonfinancial areas is NOT benchmarked on a balanced scorecard?

A)The company's relationship with its customers
B)The company's future goal setting
C)The company's key internal processes
D)The company's learning and growth

Question 24

_________________ are measurements that managers identify as vital to the company's performance.

A)MBOs
B)Performance dashboards
C)Key performance indicators
D)Goals

Question 25

Directional plans provide focus and include specific objectives and responsibilities.

Question 26

Proximal goals are an integrated series of goals in which the accomplishment of lower-level goals contributes to the achievement of higher-level goals.

Question 27

Goal setting is a people business.

Question 28

When setting complex tasks, managers must account for the difficulty of the goal by ensuring that workers are given enough time to complete the task.

Question 29

An action plan is the specific action, people, and resources needed to accomplish a goal.

Question 30

Goals must be set within a strategic framework consisting of mission, vision, and values.

Question 31

A visual representation of an organization's strategies and goals is a(n) _________________.

A)MBO
B)performance dashboard
C)key performance indicator
D)strategy

Question 32

What researcher(s) developed the performance model that has provided managers and information systems designers with a balanced approach to developing performance dashboards?

A)Frederick Taylor
B)Latham and Locke
C)Jim Collins
D)Kaplan and Norton

Question 33

Tactical plans are usually single-use, while operational plans are usually short-term.

Question 34

If a goal is several months or even a year in the future, milestones must be set along the way to assess performance and allow room for feedback

Question 35

An MBO technique is appropriate to use when management needs to make a team aware of the goal plans and types of goals that have been set in order for the initiatives to be fulfilled.

Question 36

"I want to write a thesis about the impact of goal setting on sports that will be 100 pages long and will be completed within three months.Every weekday, I will write at least 3 pages per day until the thesis is finished" is an example of a clear, specific goal.

Question 37

The technique in which management and employees agree to specific goals that are then used to evaluate individual performance is known as:

A)KPI
B)MBO
C)BHAG
D)SMART

Question 38

Which management expert(s) coined the term 'BHAG'?

A)Latham and Locke
B)Ryan Hall
C)Jim Collins
D)John Johnson

Question 39

When organizations need the help of specific actions, people, and/or resources, they will create a(n) __________ plan.

A)standing
B)tactical
C)options-based
D)action

Question 40

Managers set proximal goals, or short-term goals, that increase individuals' ability to reach distal goals by providing motivation and feedback.

Question 41

The five characteristics of S.M.A.R.T.goals are ___________, ___________, _____________, _____________, and ____________.

Question 42

The process of connecting a mission and vision into a management practice is called a ___________.

Question 43

Matching

-Operational Plan

A)Guides the day-to-day production or delivery of an organization's goods and services, and enacts a functional strategy
B)Used to educate employees as to where the organization is going and what it hopes to achieve in the future
C)Designed for repeated use in response to commonly occurring events
D)Usually short-term plans, which are plans that cover one year or less and are used to achieve short-term goals
E)Interprets an organizational strategy into a market- or community-based opportunity for division or departmental managers
F)An essential way of committing department, resources, and individuals to a future goal

Question 44

The "Balanced Scorecard" model has provided managers and information system designers with a balanced approach to developing performance dashboards.

Question 45

__________ goals are primary or long-term goals.

Question 46

Matching

-Standing Plan

A)Guides the day-to-day production or delivery of an organization's goods and services, and enacts a functional strategy
B)Used to educate employees as to where the organization is going and what it hopes to achieve in the future
C)Designed for repeated use in response to commonly occurring events
D)Usually short-term plans, which are plans that cover one year or less and are used to achieve short-term goals
E)Interprets an organizational strategy into a market- or community-based opportunity for division or departmental managers
F)An essential way of committing department, resources, and individuals to a future goal

Question 47

Matching

-Directional Plan

A)Guides the day-to-day production or delivery of an organization's goods and services, and enacts a functional strategy
B)Used to educate employees as to where the organization is going and what it hopes to achieve in the future
C)Designed for repeated use in response to commonly occurring events
D)Usually short-term plans, which are plans that cover one year or less and are used to achieve short-term goals
E)Interprets an organizational strategy into a market- or community-based opportunity for division or departmental managers
F)An essential way of committing department, resources, and individuals to a future goal

Question 48

A plan that covers time periods of a year or more and is used to achieve long-term goals is a ________________.

Question 49

_________ & ___________ are formal descriptions of how specific actions must be carried out.

Question 50

A(n) _________________ is an example of a performance dashboard.

Question 51

The four areas that make up a balanced scorecard are ______________, ___________, _____________, and _____________.

Question 52

An organization's grandest aspiration for the future that differentiates it from all of its competitors is known as a ___________.

Question 53

Matching

-Business Plan

A)Guides the day-to-day production or delivery of an organization's goods and services, and enacts a functional strategy
B)Used to educate employees as to where the organization is going and what it hopes to achieve in the future
C)Designed for repeated use in response to commonly occurring events
D)Usually short-term plans, which are plans that cover one year or less and are used to achieve short-term goals
E)Interprets an organizational strategy into a market- or community-based opportunity for division or departmental managers
F)An essential way of committing department, resources, and individuals to a future goal

Question 54

The five main principles of goal setting in order to motivate workers are __________, __________, ____________, ___________, and __________.

Question 55

Matching

-Tactical Plan

A)Guides the day-to-day production or delivery of an organization's goods and services, and enacts a functional strategy
B)Used to educate employees as to where the organization is going and what it hopes to achieve in the future
C)Designed for repeated use in response to commonly occurring events
D)Usually short-term plans, which are plans that cover one year or less and are used to achieve short-term goals
E)Interprets an organizational strategy into a market- or community-based opportunity for division or departmental managers
F)An essential way of committing department, resources, and individuals to a future goal

Question 56

Matching

-Goal Plan

A)Guides the day-to-day production or delivery of an organization's goods and services, and enacts a functional strategy
B)Used to educate employees as to where the organization is going and what it hopes to achieve in the future
C)Designed for repeated use in response to commonly occurring events
D)Usually short-term plans, which are plans that cover one year or less and are used to achieve short-term goals
E)Interprets an organizational strategy into a market- or community-based opportunity for division or departmental managers
F)An essential way of committing department, resources, and individuals to a future goal

Question 57

Setting _________ is an essential part of achieving personal and professional success.

Question 58

________ goals must be set in the right way in order to be successful.

Question 59

_________________ is the motivation and determination needed to achieve a goal.

Question 60

Performance dashboards are measurements that managers identify as vital to the company's performance with regards to financials, internal processes, customers, and learning/growth.