Deck 10: Structuring Organizations

Question 1

According to the chapter, 20% of employees from which airline company work full-time from home?

A)Delta
B)American
C)United
D)Virgin

Answer 1

A

Question 2

Which of the following is a characteristic of a centralized organization?

A)Coordination is difficult to maintain due to many authoritative figures
B)key decisions are handled by top management
C)employees are able to make decisions and act independently
D)operations can be coordinated at a divisional level

Answer 2

B

Question 3

Which of the following is NOT an approach to departmentalization?

A)functional
B)divisional
C)network
D)matrix

Answer 3

C

Question 4

A group of employees who work across barriers consisting of time, distance, organizational boundaries while being linked together by information and communication technologies are known as:

A)free agents
B)a network organization
C)a virtual team
D)an organic organization

Question 5

Dividing a company into sub-units where each unit would be assigned a specific function and employees would perform different tasks, and a manager(s) would be put in place to oversee the department is an example of which technique?

A)differentiation
B)diversification
C)integration
D)implementation

Question 6

The implicit and explicit power that a manager or employees has to fulfill an organizational function or role is known as his/her:

A)span of control
B)level of hierarchy
C)delegated role
D)authority

Question 7

Managers can create an organizational culture based on the intensity levels of how efficient the structure is and how effective it is.These are also known as:

A)diversification and integration
B)diversification and implementation
C)differentiation and integration
D)differentiation and implementation

Question 8

This organizational structure encourages the sharing of information and has dual lines of authority:

A)functional
B)divisional
C)network
D)matrix

Question 9

Employees may perceive this strategy as a loss of power and may result in reluctance to work with other employees:

A)specialization
B)coordination
C)formalization
D)delegation

Question 10

It is more important to differentiate by implementing certain structures or processes before initiating the integration process.

Question 11

The number or contingent workers has risen sharply in recent years, comprising of about ______of the total workforce.

A)5%
B)10%
C)15%
D)20%

Question 12

A hierarchy is a horizontally organized structure of power relationships where the top-level holds the most power and resources.

Question 13

Independent workers that supply organizations with talent for projects or time-bound objectives are known as:

A)Part-time employees
B)Full-time employees
C)Free agents
D)Moving staff

Question 14

A(n) __________________ is a group of independent companies that organize themselves to appear as one large entity.

A)matrix organization
B)network organization
C)centralized organization
D)functional organization

Question 15

Standardization, formalization, and delegation are used to provide clarity to which of the following processes?

A)differentiation
B)diversification
C)integration
D)implementation

Question 16

Marketing units working with the sales department to understand their client base or accounting units working with both of these departments to give them an idea of what type of budget is at their disposal is an example of standardization.

Question 17

Which of the following is an example of a differentiation technique?

A)specialization
B)coordination
C)formalization
D)delegation

Question 18

An organic organization has which of the following?

A)Vertical integration
B)Distributed decision making
C)Employees with low degree of generalization
D)All of the above

Question 19

A poorly designed organizational structure can result in:

A)Slow decision-making
B)Confusion among employees
C)A lack of cohesiveness among different departments
D)All of the above

Question 20

Which of the following is NOT an example of the Unity-of-Command principle?

A)Matrix organization
B)Divisional organization
C)Functional organization
D)All of the above practice Unity-of-Command

Question 21

Network organizations are a type of horizontal organizational structure.

Question 22

____________ is an expectation that team members are responsible for their activities and transparently report outcomes.

Question 23

An organization's _______________ is a predefined structural order of authority that determines how decisions are made and communicated.

Question 24

Horizontal structures can be categorized as either centralized or decentralized.

Question 25

The optimum number of direct reports a person can effectively manage is known as their ______________.

Question 26

Autonomy is the level of individual discretion an employee has to make decisions.

Question 27

Over time, organizational structures have evolved from being ____________ to more democratic.

Question 28

A __________ model facilitates horizontal integration and collaboration.

Question 29

A compendium of policies intended to ensure transparency and fulfillment of duties to stakeholders is ______________________.

Question 30

The chain-of-command principle is a philosophy where each employee reports to and is accountable to only one manager.

Question 31

A visual document that communicates how a company is organized is an organizational chart.

Question 32

Vertical organizational structures are characterized by ____________ authority and ___________ channels.

Question 33

To be successful, organizations must find the balance between __________ and ___________.

Question 34

Organizational structures should be _________, meaning that as the business fluctuates and develops over time, the culture is likely to change, which means that the structure will need to be revised to adapt to the changes.

Question 35

Free agents and freelancers are both independent workers that supply organizations with talent for projects or time-bound objectives.

Question 36

A _________ organization is a hierarchical structure where employees are managed through clear levels of authority.

Question 37

Many law enforcement agencies have a centralized organization structure.

Question 38

Around eighty percent of Fortune's "100 Best Companies to Work For" use telecommuting to attract and retain employees.

Question 39

A _________ acts as a third-party agent in negotiating contracts between parties.

Question 40

A manager's authority is an expectation that he/she is responsible for their activities and transparently report outcomes.

Question 41

Matching

-Decentralization

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results

Question 42

Explain the differences in the functional, divisional, and matrix organizations

Question 43

Matching

-Departmentalization

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results

Question 44

_____________________ and _________________ are two ways that the chapter lists as ways companies are saving money while providing flexibility to their workers.

Question 45

Matching

-Coordination

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results

Question 46

Compare and contrast a centralized organization and a decentralized organization.

Question 47

Matching

-Formalization

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results

Question 48

Matching

-Specialization

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results

Question 49

Discuss some of the nontraditional approaches contemporary managers use to increase organizational adaptability.

Question 50

Matching

-Delegation

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results

Question 51

Matching

-Standardization

A)relies on all employees to collect and communicate information, in order to make decisions and recommend changes
B)a manager grants power and authority to another team member
C)synchronization of an organization's functions, in order to ensure efficient use of resources in pursuit of goals and objectives
D)groups together processes and jobs based on functions, products, or customers
E)degree to which policies and procedures determine specific jobs and functions
F)focusing a group or individual's activities based on their strengths, aptitude, or skills
G)performance context where policies and procedures seek to create uniform results