Deck 11: The Human Side of Management

Question 1

Which of the following Act(s) was signed into law by Richard Nixon?

A)Employee Retirement Income Security Act of 1974
B)Consumer Product Safety Act of 1972
C)Occupational Safety and Health Act of 1970
D)Both A & B
E)Both B & C

Answer 1

E

Question 2

Which of the following is a reason why top talent employees may be inclined to seek new opportunities?

A)Lack of detailed performance reviews and feedback
B)Generational differences
C)Inadequate training
D)Being surrounding by people who do not suit the working environment
E)All of the Above

Answer 2

E

Question 3

Questionnaires or tests that measure an individual's personality, intelligence, and aptitude are known as:

A)career surveys
B)psychometric tools
C)appraisals
D)BARS

Answer 3

B

Question 4

Which of the following acts was signed by John F.Kennedy?

A)Civil Rights Act of 1964
B)Equal Pay Act of 1963
C)Age Discrimination Act of 1967
D)Occupational Safety and Health Act of 1970
E)None of the Above

Question 5

What is a question that you should NOT ask when in an interview?

A)What do you think distinguishes this company from its competitors, both from a public and employee perspective?
B)How do you see this position contributing to the success of the organization?
C)What does your company do?
D)How do you see me as a candidate for the job in comparison with an ideal candidate?

Question 6

Who is most affected by the "glass ceiling" effect?

A)Men
B)Women
C)Minorities
D)Both A & C
E)Both B & C

Question 7

Which of the following is currently NOT protected by equal employment opportunity?

A)age
B)color
C)sexual orientation
D)race

Question 8

Which of the following is NOT true of a typical "knowledge worker"?

A)Self-motivated
B)Vast educational background
C)Expertise in a particular field
D)Enhanced promotional opportunities

Question 9

Which of the following constructs is measured by the Predictive Index?

A)conscientiousness
B)formality
C)ambition
D)inclusion

Question 10

During which stage of ADDIE is the procedure for training both the teacher and the learner developed?

A)Implementation
B)Design
C)Development
D)Determination

Question 11

What do managers use to determine average turnover rates?

A)Planned Turnover
B)Unplanned Turnover
C)Previous years' resignations
D)All of the above

Question 12

Employees' skills and expertise gained by education and training that increase the economic value for employers is known as:

A)human capital
B)psychometric tools
C)position validation
D)talent management

Question 13

A new employee orientation where workers acquire the skills, knowledge, and behaviors to aid transition into an organization is known as ____________.

A)training
B)retaining
C)employee development
D)onboarding

Question 14

Approximately what percent of employees are satisfied with the amount of recognition they receive for a job well done?

A)10%
B)30%
C)50%
D)70%

Question 15

The four dimensions of this test are extraversion or introversion, sensing or intuiting, thinking or feeling, and judging or perceiving.

A)Myers Briggs
B)Predictive Index
C)Firo-B
D)Strength Finder

Question 16

Which Act shifts the burden of proof onto the employer to provide damages in employment discrimination lawsuits?

A)Age Discrimination in Employment Act of 1967
B)Civil Rights Act of 1964
C)Civil Rights Act of 1991
D)Disabilities Act of 1990

Question 17

The process of negotiation between employers and trade unions usually with respect to pay, working hours, and working conditions is known as:

A)labor relations
B)selection
C)position validation
D)collective bargaining

Question 18

______________ is the process that assesses the level of skills and abilities possessed by an individual to perform a specific role.

A)Recruiting
B)Hiring
C)Interviewing
D)Selection

Question 19

All of the following are drawbacks of hiring independent contractors EXCEPT:

A)More costly than full-time employees
B)Less responsive to management
C)Disruptive to company culture
D)All of the above are drawbacks

Question 20

Which of the following is NOT one of the top 10 onboarding techniques?

A)Describe the true job expectations
B)Clarify company culture
C)Have new hire shadow experienced worker
D)Have new hire paper work packet ready

Question 21

____________________ is an organizational function that deals with people-related issues such as recruitment, performance management, benefits, training, employee motivation, safety, and administration while ensuring compliance with employment and labor laws.

Question 22

Which type of performance appraisal is intended to assess training and development needs?

A)Predictive Index
B)Myers Briggs
C)Strength Finder
D)360-Degree Review

Question 23

The 'Strength Finder' test measures three areas: inclusion, control, and affection.

Question 24

It is okay to ask about pay, time off, and benefits in an interview.

Question 25

Today, the basic role of a human resource manager is to hire and fire.

Question 26

The role of Human Resources became very popular in the 1950s.

Question 27

Feelings and emotions of workers have a direct impact on their motivation and productivity.

Question 28

Internal recruiting is the method of creating a pool of existing employees who may have the qualifications to fill required job vacancies.

Question 29

The process of measuring and assessing an employee's performance objectively and providing feedback to that employee is known as a(n):

A)career survey
B)appraisal
C)performance development
D)affirmative action

Question 30

What is the most common form of employee recognition for?

A)Years of service
B)Going above and beyond regular work assignments
C)Boosting the organization's financial bottom line
D)Being a "team player"

Question 31

Top talent is mostly motivated by money and/or power.

Question 32

The "glass ceiling" effect is an invisible barrier that keeps women and minorities from moving up the corporate ladder regardless of qualifications or achievements.

Question 33

Compensation and benefits are added together to determine an employee's total salary package.

Question 34

A career survey is confidential feedback about an individual provided by peers, subordinates, and supervisors.

Question 35

A strategic, deliberate approach to attracting new, highly-skilled workers and developing the abilities of existing employees to meet current and future organizational objectives is a process known as _______________________.

Question 36

Employment-at-will allows employees to choose when and how often they want to work.

Question 37

The five phases of the ADDIE approach to training are Analysis, Design, Determination, Implementation, and Evaluation.

Question 38

Employees benefit from the feedback of performance appraisals and learn how to improve their performance through training and development.

Question 39

Career surveys are usually anonymous and provide the organization with feedback.

Question 40

A good team reflects on the hiring ability of the manager.

Question 41

Matching

-National Labor Relations Act/Wagner Act

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 42

Matching

-Employee Retirement Income Security Act

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 43

Outline the primary purpose and impact of the Equal Pay Act of 1963, the Civil Rights Act of 1964, and the Americans with Disabilities Act of 1990.

Question 44

Compare and contrast training and development.

Question 45

A ___________________ is a written account of specific tasks, duties, and responsibilities required within a particular role.

Question 46

Matching

-Equal Pay Act

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 47

List three reasons why employees may be inclined to seek new opportunities as outlined in the text.

Question 48

Matching

-Labor-Management Relations Act/Taft-Hartley Act

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 49

Myers Briggs, Predictive Index, Firo-B, and DiSC Classic are all examples of __________________.

Question 50

Potential employees must be the right ______ for the company culture.

Question 51

Affirmative action is a purposeful effort taken by an organization to create equal employment opportunities for _____________ and ___________.

Question 52

A popular training method that gives employees the opportunity to experience other roles across departments is known as _____________.

Question 53

The two types of recruiting are ___________ and ___________.

Question 54

Matching

-National Labor Relations Board

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 55

There is a direct link between __________ employees and retention.

Question 56

When an employee feels that they have been treated unfairly due to discrimination, they can file a(n) ______________.

Question 57

The ADDIE approach to training stands for __________, __________, __________, ___________, and ___________.

Question 58

Matching

-Occupational Safety and Health Act

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 59

Matching

-Family Medical Leave Act

A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)

Question 60

A __________ is a method that rates employee performance based on specific behaviors relating to a particular role.