Deck 16: Information and Operations

Question 1

This report is a summary that lists the revenue and liabilities for a company during a particular time frame.

A)Balance sheet
B)Income Statement
C)Financial Statement
D)Statement of Cash Flows

Answer 1

C

Question 2

This type of control is used to monitor and check in with your staff to ensure they are carrying out their responsibilities effectively.

A)Preliminary Control
B)Planning Control
C)Screening Control
D)Post action Control

Answer 2

C

Question 3

The fewer controls an organization has in place, the more smoothly the organization will run.

Answer 3

False

Question 4

A preventative measure to identify potential deficiencies before they occur is known as a:

A)Preliminary (Planning) Control
B)Screening Control
C)Post Action Control
D)Real Time Control

Question 5

When managers use information to influence behavior and affect operational performance through greater efficiencies and effective decision making it is known as:

A)knowledge sharing
B)leading
C)power
D)control

Question 6

This is the only report that lists a company's assets:

A)Balance sheet
B)Income Statement
C)Financial Statement
D)Statement of Cash Flows

Question 7

To be successful, controls must be specific and rigid.

Question 8

According to the chapter, which of the following is NOT an information system?

A)ERP
B)DSS
C)ESS
D)MIS

Question 9

Which of the following is used to predict profits and spending for financing forecasts?

A)audit
B)budget
C)ratio analysis
D)ERP

Question 10

Which information systems help organizations with their decision-making processes?

A)ESS
B)MIS
C)ERP
D)DSS
E)None of the above

Question 11

_____________ help organizations run more efficiently by incorporating people, technology, and information systematically.

A)IT
B)MIS
C)DSS
D)ESS

Question 12

Organizations will build a ________ to protect against entry into a particular information system or personal computer.

A)firewall
B)cache
C)lock-down browser
D)blockade

Question 13

The development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data is:

A)IT
B)MIS
C)DSS
D)ESS

Question 14

An extranet uses:

A)Mainframe technology
B)Infrared telecommunications systems
C)Telecommunications capacities of fiber optic networks
D)Internet technology for authorized users only
E)None of the above

Question 15

________ provides a flow of information by holding data from across all departments of an organization.

A)MIS
B)ESS
C)ERP
D)DSS

Question 16

Gathering feedback and assessing that information is which step in the control process?

A)Planning Control
B)Screening Control
C)Real Time Control
D)Post-Action Control

Question 17

This report tells an organization how much revenue they have earned over a specific time period.

A)Balance sheet
B)Income Statement
C)Financial Statement
D)Statement of Cash Flows

Question 18

Another name for Planning control is:

A)Preliminary control
B)Screening control
C)Real-time control
D)Post-action control

Question 19

Guiding performance through company policies and procedures, carrying out regular performance appraisals, studying market conditions to regulate internal activities, and ensuring employees share in the same vision, mission and goals of the organization are all examples of:

A)knowledge sharing
B)leading
C)regulating
D)control

Question 20

Boosting circulation by 10% from the previous month, reducing production costs by 20%, or producing a 100% error-free document are all examples of specific __________.

A)controls
B)standards
C)targets
D)objectives

Question 21

List the three types of controls.
1) ____________________
2) ____________________
3) ____________________

Question 22

The preliminary control can also be referred to as the __________ control.

Question 23

_______________ is typically found in numerical form.

Question 24

_____________ are workers employed for the specific knowledge they possess.

Question 25

In an ESS, data can be displayed in various formats.

Question 26

Real-time controls are often referred to as screening controls.

Question 27

__________ is information gained by an individual or team that is internalized.

Question 28

_________ help to clarify goals and establish performance levels for employees.

Question 29

The terms 'data' and 'information' can be used interchangeably.

Question 30

Information technology consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consists of all the hardware AND software needed.

Question 31

The dimensions of management information systems are people, technology, and information.

Question 32

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own web sites is an information systems solution used to achieve customer intimacy.

Question 33

A(n) _________________ uses internal and external data to aid the executive staff with their decision-making process with regards to organizational performance.

Question 34

A ratio analysis is a qualitative assessment of an organization.

Question 35

_______________ gives computers the ability to seemingly possess human intelligence and act accordingly to process information.

Question 36

The two names for controls that take corrective measures based on feedback during a process should barriers arise are ________________ and _______________.

Question 37

An extranet is like the internet, but is used primarily within a company.

Question 38

A ratio analysis is a formal examination of a company.

Question 39

An executive support system is a management information system.

Question 40

A balance sheet is a type of financial statement.

Question 41

Matching

-Balance Sheet

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 42

Matching

-Executive Support System

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 43

Explain the basic concept of a Management Information System and provide three examples describing the characteristics of each.

Question 44

Matching

-Financial Statement

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 45

Describe some of the tools used to control financial performance in companies.

Question 46

Matching

-Decision Support System

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 47

Matching

-Screening Control

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 48

A(n) _________ is a formal examination of a company, department or individual's accounts or financial standing.

Question 49

Matching

-Management Information Systems

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 50

Matching

-Enterprise Resource Planning

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 51

Matching

-Income Statement

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 52

Matching

-Post-action control

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 53

Matching

-Preliminary Control

A)A statement that lists revenue, assets and liabilities for a company during a particular time frame
B)uses internal and external data to aid in the decision-making process with regards to organizational performance
C)provides a flow of information to include accounting, manufacturing, customer relationship management, sales and service
D)used to take corrective measures based on feedback during a process should barriers arise
E)summary of revenue gained during a specific time period, usually listed by month
F)incorporate people, technology and information systematically
G)computer-based information system that helps organizations with their decision-making process
H)a summary that lists the revenue and liabilities for a company during a particular time frame
I)measures that identify potential deficiencies before they occur
J)used to assess results after a process is complete in order to provide information for future planning

Question 54

Differentiate among the three types of control.

Question 55

A(n) __________ is the chief accounting officer within an organization that helps control finances.