Deck 4: Organizations and Change Management

Question 1

A ___________ is a repetitive phrase intended to support an organization's culture, mission, vision, or values.

A)slogan
B)story
C)symbol
D)ritual

Answer 1

A

Question 2

What fraction of the world's population is undernourished?

A)1/4
B)1/6
C)1/10
D)1/100

Answer 2

B

Question 3

Events, situations, objects, people, or other artifacts that provide greater meaning to the organization are the company's ___________.

A)ceremonies
B)rituals
C)stories
D)symbols

Answer 3

D

Question 4

Which of the following is NOT a conscious aspect of an organization's culture?

A)Perceptions
B)Dress codes
C)Mission statements
D)Office furniture

Question 5

Who is given the responsibility of rating movies for the Motion Picture Association of America (MPAA)?

A)MPAA
B)Government
C)Parents
D)Film makers
E)None of the above

Question 6

A company's ____________ combines the forces of the organization that affect how managers set expectations, how employees perform their roles, and how the company interacts with and responds to stakeholders.

A)external environment
B)organizational culture
C)internal environment
D)rituals

Question 7

Which of the following is NOT a resource that affects how businesses operate globally?

A)Food
B)Energy
C)Shelter
D)Water

Question 8

The Civil Rights Act of 1964 was signed by which president?

A)Richard M.Nixon
B)Lyndon B.Johnson
C)Dwight D.Eisenhower
D)John F.Kennedy

Question 9

When companies employ the efforts of its customers and the public to innovate and further its mission, it is called:

A)Advocating
B)Crowdsourcing
C)Regulating
D)Activism

Question 10

By the year 2020, the U.S.could see 10 to 14 million job openings in which of the following fields?

A)Technology
B)Engineering
C)Education
D)A & B only
E)All of the above

Question 11

An organization's _________ environment directly impacts an organization's operations and performance.

A)industrial
B)internal
C)external
D)specific

Question 12

Which of the following is NOT a dimension of a specific environment?

A)Location
B)Suppliers
C)Talent
D)Competitors

Question 13

Which of the following is NOT one of the three stages of modern capitalism that have shaped how managers respond to an organization's internal and external environments?

A)Management-focused
B)Employee-focused
C)Shareholder-focused
D)Customer-focused

Question 14

Greenpeace International is an example of a(n):

A)Advocacy group
B)Supplier
C)Regulator
D)None of the above

Question 15

Which of the following is NOT an industry influenced by government activism?

A)Housing
B)Insurance
C)Information Technology
D)Telecom
E)All of the above are influenced.

Question 16

Which of the following is NOT described by Joseph Campbell as one of the stages of a hero's journey?

A)Leaving home for an adventure
B)Facing barriers that question success
C)Returning home successful
D)Looking ahead to future endeavors

Question 17

____________ engagement is when a company creates a product of service as an alternative to enhance the customer's experience.

A)Reactive
B)Proactive
C)Active
D)Interactive

Question 18

A company celebrating for a team's or individual's achievement would be an example of which of the following?

A)Ritual
B)Ceremony
C)Meeting
D)Conference

Question 19

The primary purpose of which law was to "set new enhanced standards of financial disclosure for publicly traded companies and accounting firms"?

A)Commerce Act of 2000
B)Consumer Product Safety Act of 1972
C)Economic Espionage Act of 1996
D)Sarbanes-Oxley Act of 2002

Question 20

What is the world's most consumed energy resource?

A)Liquids
B)Renewables
C)Coal
D)Natural gas

Question 21

Which of the following countries has the largest economy?

A)Japan
B)United States
C)China
D)India

Question 22

The external environment of the company is experienced immediately by all the employees and successful managers.

Question 23

In Force-Field Analysis, _________ forces help to provide motivation towards achieving a goal.

A)restraining
B)driving
C)reactive
D)proactive

Question 24

"Planet Power" is the slogan that Perfect Planet used to support their organization's culture, mission, and values.

Question 25

Heroes are fictional characters that organizations create to represent the company's culture.

Question 26

The U.S.Energy Information Administration stated that the world was expected to consume 49% more energy in 2035, compared to 2007 consumption levels.

Question 27

According to the book, which state requires oyster farmers to obtain licenses for the business, vehicles, and gear?

A)Maryland
B)Texas
C)Louisiana
D)Florida

Question 28

How much money does Wal-Mart, the world's largest retailer, lose annually due to theft?

A)$300,000
B)$3,000,000
C)$300,000,000
D)$3,000,000,000

Question 29

According to the text, which term best represents the "millennial" generation's interactive style?

A)Entrepreneur
B)Team player
C)Individual
D)Participate

Question 30

Greenpeace International assisted British Petroleum (BP) with cleanup efforts after the Gulf of Mexico oil spill.

Question 31

Regulations are set by external governing bodies that dictate standards and procedures for industries, businesses, and professionals.

Question 32

Force-Field Analysis is based on the work of:

A)Charles Dow
B)Steve Jobs
C)Kurt Lewin
D)Jay Forrester

Question 33

Online retailers have a customer advantage over competitors, such as Wal-Mart, as it provides the company with a unique opportunity to address customers' needs and increase their satisfaction.

Question 34

According to the text, why do some people resist change?

A)Personal threat
B)Uncertainty and mistrust
C)Clashing perspectives
D)All of the above

Question 35

Having a blue ocean strategy ensures long-term success of the product.

Question 36

Conscious aspects of an organization's culture can be felt and thought.

Question 37

Which of the following is NOT one of the four generations society has been defined by the year of their births?

A)Veterans
B)Generation X
C)Baby Boomers
D)Bicentennials

Question 38

Using technology to cost effectively build relationships with customers is an example of reactive engagement.

Question 39

The process in which managers inform their staff of a change and why it is needed is known as:

A)Unfreezing
B)Changing
C)Refreezing
D)None of the above

Question 40

What is NOT one of the top 3 market indexes in the U.S.?

A)NADAQ Composite
B)Dow Jones Industrial Average
C)S&P 500
D)All of the above are the top three.

Question 41

List and discuss the eight stages for leading change.

Question 42

Managers know change is successful when it becomes part of the corporate culture.

Question 43

The NASDAQ Composite index represents 500 large American company stocks.

Question 44

The paradox known as the _________ _________ is one in which there are millions of people out of work yet there are also millions of job openings in which companies cannot find qualified workers to fill.

Question 45

A ___________ ___________ helps managers analyze and respond to their competitors' actions in the market.

Question 46

_________ are narratives, usually fictionalized or enhanced over time, based on actual organizational experiences.

Question 47

The speed of technology innovations requires managers to continuously assess and adapt to its impact on internal and specific environments.

Question 48

Change management means achieving goals by altering behaviors or processes in response to environmental forces.

Question 49

Culture is experienced on two different levels: _________ and _________.

Question 50

A(n) ___________ _________ is a set of people dedicated to instituting change based on their concerns or interests.

Question 51

Choose and discuss three of the following conscious aspects of culture: slogans, stories, symbols, rituals, ceremonies, and heroes.

Question 52

____________ ___________ are the behaviors and beliefs associated with demographic groups that comprise an organization's available talent and customers.

Question 53

__________ ___________ are the specific and general factors outside of an organization that can change how it operates.

Question 54

The two forces behind the Force-Field Analysis are ________ and _______.

Question 55

The four countries known as BRIC are __________, __________, _________, and ___________.

Question 56

The three ways that managers respond to customer needs are _________ __________, __________ ___________, and _________ ___________.

Question 57

GDP is represented as a ________ number or per person (capita).

Question 58

The "baby boomer" generation views work as an obligation.

Question 59

Compare and contrast the general and specific external organizational environments including some of the key dimensions or forces of each.

Question 60

The three stages of change are __________, ___________, and __________.