Deck 5: Diversity in a Global Economy

Question 1

Which of the following countries is ranked highly in institutional collectivism?

A)Greece
B)Sweden
C)Argentina
D)Italy

Answer 1

B

Question 2

Which of the following is NOT one of the emerging BRIC economies?

A)Brazil
B)Russia
C)Indonesia
D)China

Answer 2

C

Question 3

Kellogg Company views diversity in which of the following core areas?

A)Delivering value
B)Serving global customers
C)Increasing innovation
D)Attracting talent
E)All of the above

Answer 3

E

Question 4

What company does the chapter use as an example of one of the greatest turnaround stories in business history?

A)Kellogg
B)Dell
C)Apple
D)IBM

Question 5

When an organization hires outside the company to fulfill one or more of its core functions, it is called:

A)Offshoring
B)Outsourcing
C)Contracting
D)None of the above

Question 6

Geert Hofstede's five value dimensions include all of the following EXCEPT:

A)Power Distance
B)Uncertainty Avoidance
C)Competitiveness
D)Conflict Resolution

Question 7

Which of the following countries has one of the highest rated cultures based on the dynamic of power distance?

A)Italy
B)Russia
C)United States
D)Sweden

Question 8

Management seeks talent and best practices from all around the world in a(n) _________ business.

A)polycentric
B)ethnocentric
C)homocentric
D)geocentric

Question 9

When a company expands internationally by maintaining their headquarters in their home country and developing satellite offices elsewhere, it is known as a:

A)Global company
B)Multi-Domestic company
C)Strategic partnership
D)Direct Foreign Investment

Question 10

What are the three outcomes that result from organizations creating more relevant and/or higher quality products and services for customers?

A)Performance, satisfaction, turnover
B)Productivity, satisfaction, innovation
C)Productivity, saturation, turnover
D)Performance, saturation, innovation

Question 11

The ________ layer of the diversity wheel is the most surface-level.

A)cognitive & personality
B)demographic
C)cultural
D)technical

Question 12

___________ is the process of acquiring products and services from another country.

A)Franchising
B)Exporting
C)Importing
D)Borrowing

Question 13

Congress passed the Americans with Disabilities Act in:

A)1964
B)1984
C)1990
D)1995

Question 14

All of the following are approaches to working with cultural differences EXCEPT:

A)Polycentric
B)Ethnocentric
C)Homocentric
D)Geocentric

Question 15

What percentage Fortune 500's CEOs are women?

A)1%
B)4%
C)10%
D)15%

Question 16

The deepest layer in the diversity wheel is:

A)Cognitive & personality
B)Demographic
C)Cultural
D)Competitors

Question 17

It is projected that in 2020, what percentage of the production line workforce will be older than 50?

A)Less than 10%
B)10-20%
C)20-40%
D)More than 50%

Question 18

Which of the following is NOT a regional trading zone listed in the text?

A)NAFTA
B)EU
C)ASEAN
D)LAFTA

Question 19

Which of the following refers to the degree to which the company achieves its goals?

A)Productivity
B)Success
C)Performance
D)Satisfaction

Question 20

A team's ability to openly reflect upon and revise their work processes, goals, and strategies is known as their:

A)Effort
B)Reflexivity
C)Diversity
D)Strengths

Question 21

According to Hofstede's Cultural Dimensions, the United States is on the high-end of the spectrum in what two areas?

A)Power Distance and Uncertainty
B)Individualism and Uncertainty
C)Orientation and Power Distance
D)Individualism and Competitiveness

Question 22

The difficulty that Ric Stroup, CEO of E5 Systems, faces with his client suggests that success or failure may be due more to intrinsic merit than to the initial conditions.

Question 23

The GLOBE studies identified five value dimensions that varied among different cultures.

Question 24

The management principles we use in the U.S.differ greatly from the management principles used in other countries.

Question 25

The group of over 150 researchers from 62 cultures around the world who assembled to study cultural dynamics in leadership and management were known as:

A)GLOBE
B)ASEAN
C)NAFTA
D)None of these

Question 26

A direct foreign investment is an agreement between two or more organizations to share complementary resources in order to develop and sell products and services.

Question 27

Regarding diversity, one can only control technical and cognitive dimensions by developing them over time.

Question 28

The glass ceiling is an invisible barrier that limits the opportunities for women and minorities to advance to upper-level positions..

Question 29

A help-wanted ad that seeks "females" or "recent college graduates" is an example of which category?

A)Job Advertisements
B)Recruitment
C)Assignments and Promotions
D)Pay and Benefits

Question 30

The GLOBE Studies describe which cultural dimension as "encourages and rewards … planning, investing in the future, and delaying gratification"?

A)Humane Orientation
B)Future Orientation
C)Institutional Collectivism
D)Performance Orientation

Question 31

Surface-level diversity is the degree to which individuals in a group represent differences that cannot be seen.

Question 32

Which of the following countries would be least likely to rely on social norms, rituals, and bureaucratic practices to alleviate the unpredictability of future events?

A)Thailand
B)Germany
C)Switzerland
D)Venezuela

Question 33

Egocentrism is known as a universal negative trait.

Question 34

IBM saw sales from small and medium-sized business grow from $10 million in 1998 to $80 million in 2003.

Question 35

Organizations invest in diversity as a strategy because it positively impacts creativity and innovation, which increases performance.

Question 36

The degree to which individuals in a group share and collaborate based on their unique perspective is known as:

A)Strategic partnership
B)Diversity
C)Social integration
D)Ethnocentrism

Question 37

Studies have shown that trust is strongly correlated to productivity.

Question 38

Which of the following is a universally positive leadership trait?

A)Serious
B)Dictatorial
C)Trustworthy
D)Asocial

Question 39

Which airline company had one of the worst safety records in the 1990s?

A)American Airlines
B)Korean Airlines
C)China Airlines
D)Lufthansa Airlines

Question 40

The European Union consists of 17 European countries.

Question 41

Organizations and managers that use diversity as an advantage create an internal environment that supports ______________________.

Question 42

The four dimensions of diversity discussed in the chapter are _____________, _____________, __________________, and _____________.

Question 43

The trade agreement between Canada, Mexico, and the U.S.is called ___________.

Question 44

ASEAN is an abbreviation for ________________________________________.

Question 45

The _________ research program is a network of over 150 researchers from 62 cultures around the world.

Question 46

List and explain Hofstede's five dimensions of culture.

Question 47

Buying or building new businesses in other countries is referred to as a _____________________.

Question 48

According to the chapter, when fostering diversity in international markets the challenge is ____% regulation and rules, and ___% understanding how to motivate your international teams to embrace the company culture.

Question 49

In 2007, the average age of a production line worker was 39.

Question 50

Treating individuals or groups unfairly or negatively based on their diversity traits is considered to be ____________.

Question 51

The organizational process of creating products in one country and selling them in another is known as __________.

Question 52

________ is one primary concern for managers in the 21st century.

Question 53

Define diversity and explain the difference between deep-level and surface-level diversity.

Question 54

Performance refers to the degree to which a company achieves its goals.

Question 55

________ is when an organization outsources to a company in another country.

Question 56

Professional employee organizations can take care of payroll, benefits, taxes, and all other paperwork that goes along with maintaining a workforce.