Deck 16: International Dimension 3 - Global Is and the Value Chain

Question 1

________ systems,such as ERP,solve the problems of data isolation by integrating data into databases that provide a comprehensive and organization-wide view.

A)Functional
B)Vertical
C)Interorganizational
D)Cross-functional

Answer 1

D

Question 2

What is the bullwhip effect?

Answer 2

The bullwhip effect is a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.

Question 3

What are functional and cross-functional business processes?

Answer 3

Functional business processes support particular activities within a single department or business activity.Because the systems operate independently,the organization suffers from islands of automation.Sales and marketing data,for example,are not integrated with operations or manufacturing data.
Cross-functional,integrated systems,such as ERP,solve the problems of data isolation by integrating data into databases that provide a comprehensive and organization-wide view.However,because they are integrated,cross-functional systems do not readily accommodate differences in language,business practices,and cultural norms.

Question 4

What is the accelerator effect?

Question 5

Industry "best practices" are universal and do not depend on culture.

Question 6

Differences in language,culture,norms,and expectations compound the difficulties of international process management.

Question 7

Social networks are popular in any culture with sufficient ________,

A)computers
B)people
C)connectivity
D)communication skills

Question 8

Social networks are popular in any culture with sufficient connectivity.

Question 9

Information systems can be used to reduce or eliminate the ________ effect,a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.

A)accelerator
B)bullwhip
C)just-in-time
D)globalization

Question 10

Supply chain performance is driven by four factors: facilities,inventories,transportation,and information.

Question 11

Functional business processes are often well integrated.

Question 12

Because of information systems,any or all of the value chain activities in Porter's model can be performed anywhere in the world.

Question 13

The need to work around the clock caused by moving work into other time zones has greatly reduced productivity.

Question 14

Because of what economists call the ________ effect,a dollar spent will contribute two or three dollars of activity to the economy.

A)accelerator
B)bullwhip
C)just-in-time
D)globalization

Question 15

What are the four factors that drive supply chain performance?

A)facilities,inventories,transportation,and information
B)facilities,schedules,transportation,and inventories
C)warehousing,scheduling,transportation,and distribution
D)warehousing,inventories,information,and distribution

Question 16

Cross-functional systems readily accommodate differences in language,business practices,and cultural norms.

Question 17

Information systems export cultural values.

Question 18

Because of the abundance of low-cost,well-educated,English-speaking professionals in India,many organizations have chosen to outsource their service and support functions,as well as some accounting functions,to India.

Question 19

________ business processes support particular activities within a single department or business activity.

A)Functional
B)Vertical
C)Interorganizational
D)Cross-functional