Deck 11: Municipal and County Agencies: Organization, administration, and Roles

Question 1

Rules and regulations are:

A) general and serve basically as guides to thinking rather than action
B) directives that leave little or no latitude for individual discretion, like not smoking in public
C) the preferred methods for handling matters
D) None of the above

Answer 1

B

Question 2

Unity of command is an organizational principle dictating that:

A) every officer should report to one and only one superior
B) officers ignore the chain of command during critical incidents
C) the first responder is always in charge at a crime scene
D) conflicting orders be issued by several supervisors in some cases, for better effectiveness

Answer 2

A

Question 3

__________ acts as a guide or steering device and lets us know whether the receiver has interpreted our symbols as we intended.

A) Feedback
B) Reception
C) Sign stimulus
D) Transmission

Answer 3

A

Question 4

A formal organizational chart for a police agency does not:

A) designate how the individuals within perform their jobs
B) specify unity of command
C) apportion workload among members and units
D) establish lines of authority and responsibility

Question 5

This communication is designed to motivate the employee.

A) Job instruction
B) Job rationale
C) Feedback
D) Indoctrination

Question 6

The primary line element in a police agency is:

A) auxiliary services
B) investigation
C) patrol services
D) staff services

Question 7

Organizations are:

A) normally found only in large agencies
B) unique, and usually are not bureaucracies
C) entities of at least 2 people
D) found only in agencies with a pyramidal structure

Question 8

Policies are:

A) specific methods for handling matters relating to issues such as patrol, booking, and use of force
B) reflective of the purpose and philosophy of the organization
C) more detailed than procedures
D) None of the above

Question 9

Which of the following is not a line element in a basic police organization structure?

A) Staff services
B) Patrol services
C) Youth services
D) Investigative services

Question 10

The administration of most police organizations is based on:

A) the traditional, pyramidal, quasi-military structure
B) a "wheel" configuration
C) Peel's 1829 organization structure for London
D) J. Edgar Hoover's writings

Question 11

All of the following elements compose the communication process except:

A) encoding
B) medium
C) feedback
D) stimuli

Question 12

Every police agency,no matter what its size,has:

A) a highly developed bureaucracy
B) a corporal and major
C) a vertical chart
D) an organizational structure

Question 13

Procedures are:

A) general and serve basically as guides to thinking rather than action
B) directives that leave little or no latitude for individual discretion, like not smoking in public
C) the preferred methods for handling matters
D) None of the above

Question 14

Which of the following is a trait of a bureaucracy?

A) Formal commands and regulation
B) No hierarchical structure or division of labor
C) There is no clear chain of command
D) None of the above

Question 15

______________communication,including the grapevine,utilizes informal communication and provides emotional and social bonds that build morale and feelings of teamwork among employees.

A) Downward B Upward
C) Horizontal
D) Written

Question 16

Span of control is the principle that:

A) every officer should report to one and only one superior
B) the number of persons one individual can effectively supervise
C) the fact that first responder is always in charge at a crime scene
D) ensures that multiple and/or conflicting orders are not issued to the same officer

Question 17

Police chiefs who were promoted from within versus those hired from outside their departments have been found in studies to differ in their:

A) salary levels
B) attitude
C) racial characteristics
D) educational attainment

Question 18

Which of the following is not a principal feature of a bureaucracy?

A) Specialization
B) Technical competence
C) Hierarchy of offices
D) No immediate supervisor

Question 19

Which of the following is not a contemporary development that has increased the tendency of organizations to promulgate policies and procedures as well as rules and regulations?

A) Administrative due process in employee disciplinary matters
B) The threat of civil litigation
C) Trend toward the accreditation of police agencies
D) Expansion of bureaucracies

Question 20

The grapevine's most effective characteristic is that it:

A) is fast
B) operates mostly at the place of work
C) supplements formal communication
D) All of the above

Question 21

Staff services functions normally involve people-recruiting,training,promoting,planning,and research.

Question 22

________ agencies tend to have a more flattened organizational structure.

A) Large urban police departments
B) Suburban police departments
C) Rural police departments
D) Federal law enforcement agencies

Question 23

Compared with police chiefs,sheriffs tend to be:

A) younger, having more training, more likely to be a college graduate
B) better paid, less political, less educated
C) older and more likely to have come up through the ranks
D) older, having less training, less likely to be college graduates

Question 24

The basic organizational chart of a small police agency tends to be more pyramidal than that of a large police department.

Question 25

An advantage of contracting or consolidating police services is:

A) avoiding duplication of services
B) the ability to purchase equipment in larger volume
C) the possibility of issuing more citations, thus leading to higher revenues
D) avoiding duplication of services, and the ability to purchase equipment in larger volume

Question 26

As a "decision maker," a police CEO acts as all but which of the following?

A) An entrepreneur
B) A spokesperson
C) A negotiator
D) A disturbance-handler

Question 27

Which function is not commonly associated with the job of county sheriff?

A) Service of civil process
B) Serving as bailiff of the court
C) Enforcing state statutes and municipal ordinances
D) Maintenance and operation of jails

Question 28

Because most citizen calls-for-police-service do not involve a crime or a sworn officer to enforce the laws,many agencies have increasingly ____________a lot of functions.

A) civilianized
B) begun charging for
C) stopped performing altogether
D) sent Police Explorer Scouts for

Question 29

Organizations are entities of at least five people who cooperate to accomplish an objective(s).

Question 30

Weber's ideal bureaucracy was designed to eliminate inefficiency and waste in organizations.

Question 31

Which of the following is not one of the three major roles of chief executives outlined in the Mintzberg model?

A) Entrepreneur
B) Decision-maker
C) Interpersonal / informational / decision-maker
D) Informational

Question 32

Traditionally,the job tenure of police chiefs has been:

A) long, about 10 years
B) short, about 5.5 years
C) said to be "stormy"
D) proportionate to chiefs' burnout

Question 33

Which of the following types of agencies cannot be accredited by CALEA?

A) Police agencies Police agencPPo
B) Dispatch centers
C) Training academies
D) They can all be accredited by CALEA.

Question 34

Bureaucratic organization contributes to the short,wide structure of large police departments.

Question 35

Staff and auxiliary services comprise the "non-line elements" in a basic police organizational structure.

Question 36

Policing is based on a quasimilitary,pyramidal organization structural.

Question 37

An office holder is responsible for completing the tasks of the office,regardless of the number of hours it might take.

Question 38

The chief executive is said to be the "backbone" of the police organization.

Question 39

Under span of control,the number of people who can be adequately supervised is small,normally three to five.

Question 40

Of the ten tasks of sergeants,which of the following is the most important?

A) Preparing budgets
B) Answering back-up calls
C) Listening to problems of officers
D) Supervising subordinate officers in the performance of their duties

Question 41

The rank of a first-line supervisor is generally ______________.

Question 42

The historical lack of police chief tenure has several negative consequences.

Question 43

Job instructions and feedback are forms of ___________ communication within an organization.

Question 44

Overall,studies show that sheriffs have better experience,training,and education than do municipal police chiefs.

Question 45

Middle management can reduce the effectiveness of a police agency if it serves as a barrier between top administrators and operational personnel.

Question 46

Civilianization is based on the fact that most citizen calls for police service do require a sworn officer to enforce the laws and take reports.

Question 47

The principle of ___________ focuses on the number of subordinates that one individual can effectively supervise.

Question 48

Captains and lieutenants are the _____________ of a police department.

Question 49

The rank hierarchy within a police department allows the organization to maintain the ___________.

Question 50

The use of civilians has become so widespread that an area of controversy concerns how civilianized the police should become.

Question 51

To obtain the most capable people for executive positions in policing,the oral interview method is the most elaborate means of hiring and promoting personnel.

Question 52

Consolidation involves merging several police departments together for improved efficiency and effectiveness.

Question 53

The method officers are expected to use when booking a suspect is an example of a(n)___________.

Question 54

Under the Mintzberg model of CEOs,the _____________ role includes serving as an entrepreneur and negotiator.

Question 55

The first-line supervisor's position is felt by many to be the least difficult rank in the police hierarchy.

Question 56

Mintzberg's model of chief executives includes the interpersonal role,with figurehead,leadership,and liaison duties.

Question 57

Unlike police chiefs,___________ tend to be elected.

Question 58

The ______________ through which a communication is conveyed is very important,as it affects the importance placed upon that communication.

Question 59

Accreditation of a police agency is a simple and fairly inexpensive process.

Question 60

Within a bureaucracy,_____________ refers to the principle of fixed jurisdictional areas.

Question 61

Explain how consolidated,and civilianized police services operate,and their advantages.

Question 62

Explain the Mintzberg model of the chief executive's role.

Question 63

Explain how a police agency becomes accredited,and the benefits and disadvantages of doing so.

Question 64

What alternative organizational structures might be used by a police agency in place of a bureaucracy? What are the advantages of a bureaucratic structure? The disadvantages?

Question 65

Discuss the possible problems police administration face in regards to political influence.

Question 66

What are the pros and cons of civilianization? How should a department determine how civilianized it should become?

Question 67

Graphically describe the basic policing organizational structure,including operations and nonoperational elements.

Question 68

Describe the role of the first-line supervisor,and why it is felt by many to be the most difficult rank in the police hierarchy.

Question 69

Police officers working in small rural departments frequently have to be __________ and handle all types of criminal cases.

Question 70

Compare and contrast the offices of the chief of police and the sheriff.

Question 71

List and describe three of Weber's principles of bureaucracies.

Question 72

The involvement of ________ in policing has often been the cause of police corruption.

Question 73

____________ consolidation occurs when two or more agencies combine certain units,such as records or a jail.

Question 74

____________ involves using nonsworn personnel for functions traditionally performed by sworn officers.

Question 75

The agency that accredits police departments is ____________.

Question 76

List and briefly describe the five types of downward communication within a police organization.