Deck 3: The Managers Environment

Question 1

The labor force is part of the internal environment.

Answer 1

False

Question 2

A company's vision is the touchstone by which all offerings are judged.

Answer 2

False

Question 3

An organization not defined or limited by horizontal,vertical,or external boundaries imposed by a predetermined structure is a boundaryless organization.

Answer 3

True

Question 4

A company's intellectual capital is what an organization knows and does best.

Question 5

Along with intangible assets,intellectual capital constitutes the current worth of a company and its future prospects.

Question 6

Breakthroughs in technology influence how efficiently businesses operate as well as the competitiveness and quality of the products and services.

Question 7

An organization's indirectly interactive forces are less remote and generally beyond the ability of managers to control or influence to any great extent.

Question 8

A trend that emerged in the 1980s in supplier practices is that companies are seeking deep alliances with fewer,more dependable suppliers.

Question 9

An organization's competitors are those firms that offer dissimilar products and services in the organization's marketplace.

Question 10

Organizations are composed of internal and external environments.

Question 11

Open organizational systems are constantly changing.

Question 12

External forces are outside the control of the manager.

Question 13

Sociocultural forces include discoveries resulting from research and development activities.

Question 14

Environmental scanning is the process of collecting information about the internal environment to identify and analyze trends.

Question 15

How people feel about working in their company is called organizational culture.

Question 16

An organization is a system.

Question 17

Core competencies are fundamental principles that a company will not compromise.

Question 18

The lower level of management in a company provides the primary framework for an organization's culture.

Question 19

The boundary that separates the organization from its external environment is always clear and precise.

Question 20

Every organization's internal environment is composed of elements within its borders that managers create,acquire,and utilize.

Question 21

The system's "informative" linkage between outputs and inputs is known as ____________.

A)profits
B)customers
C)competitors
D)feedback

Question 22

An organization's collective experiences,wisdom,knowledge,and expertise is called:

A)core competencies.
B)organization culture.
C)total systems approach.
D)intellectual capital.

Question 23

A company's ____________ includes its mission,vision,and core values.

A)supplies
B)internal environment
C)external environment
D)mission

Question 24

The ____________ level of management provides the primary framework for an organization's culture.

A)lower
B)middle
C)supervisory
D)top

Question 25

The ____________ concept of organizational systems affects and is affected by various and constantly changing forces.

A)closed
B)open
C)practical
D)boundary-bound

Question 26

Which of the following is not considered an input in an open system?

A)facilities
B)finances
C)social responsible behavior
D)machinery

Question 27

Within a company's formal and social subsystems,a __________ normally emerges.

A)a legal sub assembly
B)political subculture
C)distinctive miniculture
D)bureaucratic system

Question 28

All of the following are elements of organizational culture except:

A)shared values.
B)philosophies.
C)norms of behavior.
D)product evaluation.

Question 29

What an organization does best is its::

A)vision.
B)core competencies.
C)mission.
D)core values.

Question 30

Organizational elements of the internal environment are created by ____________.

A)prices
B)products
C)production
D)people

Question 31

________ serve as a baseline for actions and decision making and guide employees in the organization's intentions and interests.

A)Habits
B)Values
C)Health
D)Wealth

Question 32

Customers are never thought of as stakeholders.

Question 33

The process of collecting information about the external environment to identify and analyze trends is called:

A)environmental scanning.
B)production scanning.
C)the systems approach.
D)processing.

Question 34

Boundary spanners look for developments that do not influence plans,forecasts,decisions,and organizations.

Question 35

Values,beliefs,habits,norms,and behavior make up the organizational ____________.

A)profit motive
B)culture
C)financial picture
D)legal system

Question 36

Monitoring events and trends outside a manager's specific area of influence is called boundary splitting.

Question 37

Organizational climates are ____________ corporate cultures.

A)a detriment to
B)not related to
C)counter-productive to
D)an extension or outgrowth of

Question 38

The most significant cause for an organization's success is a continuing focus on its:

A)core competencies.
B)organization downsizing.
C)deployment of labor.
D)cost overruns.

Question 39

The formal structure of an organization is actually a part of the company's ____________.____________

A)internal environment
B)external environment
C)directly interacting forces
D)indirectly interacting forces

Question 40

Every business needs to define the portions of society that it must serve.

Question 41

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
legal and political forces

Question 42

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
customers

Question 43

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
external environment

Question 44

The combined effects of processes,materials,knowledge,and other discoveries resulting from research and development activities is known as:

A)environmental forces.
B)natural forces.
C)sociocultural forces.
D)technological forces.

Question 45

External customers include the following except:

A)operative employees.
B)manufacturers.
C)wholesalers.
D)retailers.

Question 46

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
economic forces

Question 47

The surrounding region or community's permanent framework such as dams,power stations,roads,railways,harbors,and airports is known as:

A)information.
B)infrastructure.
C)materials.
D)finances.

Question 48

The primary resource of all organizations is ____________.

A)information
B)money
C)facilities
D)employees

Question 49

Domestic and foreign economic,legal/political,sociocultural,technological,and natural forces are called:

A)non-threatening consideration.
B)directly interactive forces.
C)insignificant closed systems.
D)indirectly interactive forces.

Question 50

A financial resource that is important for U.S.corporations is ____________.

A)assets
B)alliance funds
C)corporate stock
D)new customer base

Question 51

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
core competencies

Question 52

Boundary spanners look for reliable sources of information on ____________.

A)customers
B)suppliers
C)government regulators
D)all of the above

Question 53

Owners,customers,suppliers,and competitors are forces of an organization's system that interact ____________.

A)within the organization
B)only in closed systems
C)indirectly
D)directly

Question 54

An organization skilled at creating,acquiring,and transferring knowledge is called a:

A)learning organization.
B)boundaryless organization.
C)resource organization.
D)cultured organization.

Question 55

Recent trends in supplier practices continue to emerge to include the following except:

A)increased use of outside suppliers.
B)develop close alliances with outside suppliers.
C)increased alliances with fewer,more dependable suppliers.
D)decrease of partnership because of increased control.

Question 56

The forces that create challenges,risks,opportunities,and changes for every organization are called:

A)indirectly interactive.
B)natural.
C)sociocultural.
D)environmental.

Question 57

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
internal environment

Question 58

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
competitors

Question 59

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
labor force

Question 60

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
boundary spanning

Question 61

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
technological forces

Question 62

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
stakeholders

Question 63

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
organizational culture

Question 64

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
open system

Question 65

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
intellectual capital

Question 66

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
natural forces

Question 67

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
sociocultural forces

Question 68

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
indirectly interactive forces

Question 69

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
organizational climate

Question 70

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
boundaryless organization

Question 71

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
directly interactive forces

Question 72

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
suppliers

Question 73

MATCHING
Match the options below with the correct phrases:
a. firms that offer similar products in the organization's marketplace
b. forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations
c. a system that regularly affects and is affected by various and constantly changing forces outside itself
d. available, qualified, and potential employees
e. the providers of resources to produce goods and services
f. all forces outside an organization's borders that interact directly or indirectly with it
g. company's expertise evolved over time
h. organizational experience, wisdom, knowledge, and expertise
i. the general framework of statutes enacted by legislatures
j. internal and external users or consumers of goods and services
k. influences and contributions from diverse groups outside an organization
l. employee's feelings about work
m. elements within organization's borders that managers create, acquire and utilize
n. owners, employees, customers, and suppliers
o. conditions that influence management decisions and the costs and availability of resources
p. the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
q. the surveillance of outside areas and factors
r. gives an organization its distinct culture
s. domestic, and foreign economic, legal/ political, sociocultural, and natural forces
t. collecting information about the external environment
u. an organization's owners, customers, and external labor pool
v. organizations not defined by external boundaries
environmental scanning