Deck 9: Management Ethics and Social Responsibility

Question 1

A person's ethics are not influenced by his or her morality.

Answer 1

False

Question 2

Compliance training develops skills to allow people to think through various "moral mazes" which they may be confronted in the workplace.

Answer 2

False

Question 3

Organizations can only exert negative influences.

Answer 3

False

Question 4

Under the consequential approach,a person acts ethically if that person is faithful regardless of the consequences that follow from being faithful to that duty.

Question 5

The consequences of many management decisions are far-reaching.

Question 6

If each individual carries out his or her duty,society knows what to expect from each individual in any given situation.

Question 7

How a leader treats employees influences employee loyalty.

Question 8

Codes of ethics must be reinforced by the examples set by key corporate figures to be effective.

Question 9

Causes or motives of behavior cannot be identified or modified.

Question 10

If a company places too much value on results,managers tend to avoid concern for the means employed by subordinates to achieve those results.

Question 11

Organizations do not have much of an impact on an individual's ability to act ethically.

Question 12

Ethical considerations should be addressed before the act or behavior.

Question 13

Managerial decisions can be a combination of legal/illegal as well as ethical/unethical considerations.

Question 14

Regarding ethics,managers' comments and remarks are more impressionistic upon employees than their actions.

Question 15

Consequential ethics focus on the concept of duty.

Question 16

Ethics are similar to laws,i.e. ,both stem from fixed guidelines.

Question 17

The right action is action that produces the greatest ratio of good to evil of any of the available alternatives.

Question 18

Ethical theories may be based on consequential or non-consequential theories.

Question 19

Our contemporary society is a complex mix of conflicting demands.

Question 20

It is middle management's job to ensure that its organization's cultures support ethical conduct and social responsibility.

Question 21

Owners and employers have the right to expect ethical,moral,and legal conduct from their employees.

Question 22

A personal moral code of ethical values with associated attitudes include the following except:

A)religious beliefs and training.
B)work inexperience.
C)educational background.
D)political and economic philosophy.

Question 23

Ethics,a branch of philosophy,is primarily concerned with human ____________ and ________.

A)wealth;fame
B)ideas;history
C)possessions;religion
D)values;conduct

Question 24

Organizations have a social responsibility to promote equality in the workforce.

Question 25

When a business chooses to respond to social demands by evaluating alternatives only after a period of waiting,this business is taking the proactive approach.

Question 26

As a warning to superiors attempting to set an ethical example for others,____________ speak louder than ____________.

A)rules;procedures
B)words;rules
C)actions;words
D)policies;behaviors

Question 27

Which of the following is a characteristic for a code of ethics?

A)They serve as a visible guideline for behavior at all levels.
B)They provide an unchallenging basis for firing an unethical employee.
C)They protect all personnel from the pressures of the market,which may lead to unethical behavior.
D)all of the answers are correct

Question 28

__________ principles judge the ethics of a particular situation by the consequences of that action.

A)Consistent
B)Contingent
C)Commitment
D)Consequential

Question 29

Core values and beliefs that act as a guide when individuals formulate courses of action are called:

A)business ethics.
B)morality.
C)individual conduct.
D)ethical conduct.

Question 30

When a person carries out his or her work duties "because" of "the duty," they are practicing the ethical theory of ____________ behavior.

A)compliance
B)social
C)non consequential
D)contributory

Question 31

Managers must attempt to ____________ the diverse and contradictory demands of our complex society.

A)balance
B)compromise
C)water down
D)maximize

Question 32

Society in general cannot be considered a corporate stakeholder.

Question 33

An ethical dilemma is defined as a situation that arises when all courses of action are judged to be unethical.

Question 34

A company should share the results of a social audit with all constituents and stakeholders.

Question 35

Cigarettes are classified as "green products."

Question 36

Businesses can adopt any of three primary strategies to manage the issue of social responsibility.

Question 37

Corporations should not be held ethically responsible to all stakeholders.

Question 38

The notion that individuals and organizations have certain obligations,in addition to their business interests,to protect and benefit others and to avoid actions that could harm them is called social responsibility.

Question 39

Approximately ____________ percent of employees believed their company's leaders were people of high integrity.

A)7
B)37
C)47
D)57

Question 40

Organizations can encourage unethical behavior in employees in the following ways except:

A)offering unusually high rewards.
B)accommodating suspensions.
C)threatening unusually severe punishments.
D)emphasizing results.

Question 41

Products and services should encompass quality of __________.

A)manufacture
B)sales
C)design
D)all of the answers are correct

Question 42

During the 1970s and 1980s,Firestone Tire Company continued to manufacture and sell several hundred thousand "potentially dangerous" steel-belted tires after a federal judge ruled to stop production of those problem tires.This managerial decision is an example of which approach to social responsibility?

A)the proactive approach
B)the reactive approach
C)the conservative approach
D)the resistance approach

Question 43

The basic problem facing any business in its effects to be ethical is that:

A)employees are unwilling to participate in ethics training programs.
B)the temptation to behave unethically is usually strong.
C)there are no fixed guidelines to follow.
D)all of the answers are correct.

Question 44

All of the following are characteristics of codes of ethics except:

A)they are a challengeable basis for firing an unethical employee.
B)they are visible guidelines for behavior at all levels.
C)they provide a touchstone for appeals through the hierarchy.
D)they protect all personnel from the pressures of the market.

Question 45

A risk that is definitely not worth taking for managers and employees is the risk of:

A)business risk.
B)economic risk.
C)uncertainty.
D)ruining the rest of one's career.

Question 46

By helping someone think through moral mazes,a manager may be trying to develop the subordinates ability for ________________.

A)managing decision making
B)cognitive thinking
C)moral reasoning
D)ethical discovery

Question 47

The ethical decision by a manger that provides the greatest good for the greatest number is the:

A)justice view.
B)utilitarian standard.
C)righteous performance.
D)ethnocentric policy.

Question 48

No simple set of rules tells us how to behave morally or ethically in all situations;therefore,there is a need for a(n):

A)code of ethics.
B)quality circle.
C)chain of command.
D)organization restructuring.

Question 49

When an individual makes decisions without a moral and ethical base,he or she is adrift and may rely solely on:

A)standing and single-use plans.
B)organization restructuring and design.
C)leadership and power centralization.
D)self-interest and economics.

Question 50

Guidelines for ethical dimensions of behavior should be addressed ____________ the act.

A)after
B)before
C)in conjunction with
D)as a substitute for

Question 51

Codes of conduct can best be described as:

A)company policies
B)general guidelines
C)procedures
D)all of the above

Question 52

__________ training alerts people to policies,regulations,and laws that establish acceptable behavior within a company.

A)Contribution
B)Congruent
C)Complication
D)Compliance

Question 53

Carnegie Mellon University's Center for the Advancement of Applied Ethics separates ethics training into compliance and:

A)complications.
B)consequences.
C)congruency.
D)cognitive thinking.

Question 54

A(n)____________ exists when all courses of action available to a manager are judged to be unethical.

A)moral impromptu
B)ethical dilemma
C)attitude situation
D)unethical opportunity

Question 55

Today,the collective pressures of society demand that businesses:

A)turn a profit.
B)pay substantial stock dividends.
C)solve many societal problems.
D)disregard private interest groups.

Question 56

Concerned employees who bring wrongdoing to the attention of authorities are called:

A)whistle-blowers.
B)stakeholders.
C)top management.
D)leaders.

Question 57

Professional codes of ethics should be __________.

A)unspoken
B)simple
C)absolute
D)written

Question 58

____________ is the obligatory action of employees and organizations to protect,benefit,and avoid harm to others.

A)Public and social reclamation
B)Social responsibility
C)Public initiation
D)Private concern

Question 59

Which part of the legal/unethical behavior model would refer to allowing someone to smoke in the workplace without having second-hand smoke affect others?

A)ethical
B)ethical/.legal
C)ethical/illegal
D)unethical/legal

Question 60

The ethical process that states that employees should treat others as we ourselves want to be treated is called the:

A)operating procedure.
B)business norm.
C)Golden Rule.
D)Environmental assessment.

Question 61

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
social audit

Question 62

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
business ethics

Question 63

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
resistance approach

Question 64

The enforcement of many laws that protect consumers depends more on ________ than on ____________.

A)governmental agencies,individuals
B)individuals,governmental agencies
C)watch dog activist,individuals
D)CEOs,workers

Question 65

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
sustainable communities

Question 66

Social audits indicate the social ____________ of a business.

A)longevity
B)profitability
C)performance
D)finances

Question 67

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
social responsibility

Question 68

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
reactive approach

Question 69

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
proactive approach

Question 70

Products with reduced energy and pollution connected with their manufacture and disposal are known as:

A)green resources.
B)quality products.
C)waste management.
D)green products.

Question 71

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
ethical dilemma

Question 72

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
mortality

Question 73

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
green products

Question 74

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
whistle-blower

Question 75

MATCHING
Match the options below with the correct phrases:
a. a review or examination of the organization's social performance
b. a social responsibility strategy to actively fight or defend against demands from others
c. a business social responsibility strategy in which businesses wait for demands to be made on them and then respond.
d. a situational decision with only unethical choices
e. the rules/standards that govern employees and organizations in the field of commerce
f. products that minimize energy consumption
g. a business social responsibility strategy of looking to the needs of constituents
h. the notion that individuals and organizations have certain obligations in addition to their business interests.
i. law requiring companies to disclose their financial reports
j. communities that meet today's needs while ensuring future needs can be met
k. core values and beliefs that act as guide
l. individuals who take action to inform the media about unethical practices
Sarbanes-Oxley

Question 76

In order to make organizations socially responsible,____________ must dedicate time and money.

A)CEO
B)Activist
C)Employee Committees
D)Governmental Agencies