Deck 11: Communication: Interpersonal and Organizational

Question 1

Interpersonal communication is good for performance appraisals.

Answer 1

True

Question 2

During communication feedback,the sender and the receiver exchange or reverse roles.

Answer 2

True

Question 3

Visual transmitters are a form of nonverbal communication.

Answer 3

True

Question 4

Understanding is the zenith to attain,or reach for,when communicating.

Question 5

The success of group member communication inputs center around the adage,"Two or more heads are better than one."

Question 6

The "through-puts" of communication are actually the information transmitted between sender and receiver.

Question 7

Face-to-face communication is considered verbal and personal.

Question 8

The receiver determines the medium for communication.

Question 9

The communication message and the medium are essentially the same.

Question 10

Communication is merely the transmission of information.

Question 11

Managerial successes can be directly tied to successful communication.

Question 12

The sole responsibility of understanding is assigned to the sender.

Question 13

The most common form of managerial communication is written.

Question 14

Interpersonal communication involves real-time face-to-face or voice-to-voice conversation that prohibits instant feedback.

Question 15

Most written forms of communication are personal.

Question 16

A stare without comment is an example of interpersonal communication.

Question 17

Impersonal communication allows for feedback.

Question 18

The understanding from communication is only important to the sender.

Question 19

Compromising situations that require participants to give-and-take are handled best with impersonal communication techniques.

Question 20

Bulletin boards are formal and personal means of communication.

Question 21

Stereotyping is a form of prejudice.

Question 22

Team members generally engage in three types of communication.

Question 23

Vertical communication is most appropriate for organizational work teams.

Question 24

Subordinates that are "know-it-alls" will tune out bosses by way of preconceived notions.

Question 25

An example of horizontal communication is a day-shift supervisor conferring with a night-shift supervisor.

Question 26

A strict organization chain of command encourages horizontal communication.

Question 27

A manager that continually repeats him/herself is falling prey to subordinates' expectations of familiarity.

Question 28

Team communication revolves around getting customers and getting their needs satisfied to ensure profitability and build market share.

Question 29

Managers utilize upward channels of communication to transmit goals and policies.

Question 30

The word selection of a speaker or author is called jargon.

Question 31

Clashes or inconsistencies can exist between a person's verbal and nonverbal communication.

Question 32

Today,more and more electronic business communication is replacing face-to- face communication.

Question 33

Stereotyping is not related to perceptual awareness.

Question 34

Formal and informal organizational communication channels are the same.

Question 35

Nonverbal communications are rarely used in business.

Question 36

The more levels that information has to pass through,the more it can be filtered.

Question 37

Membership in team meetings should be ongoing or permanent,not temporary,to be productive.

Question 38

Committee discussions are actually an intrateam effort.

Question 39

A predetermined belief about a group of people is semantics.

Question 40

In today's culturally diverse workplaces,English is a second language to many.

Question 41

Communication is complete when ____________ takes place.

A)feedback
B)verbal expression
C)face-to-face communication
D)mutual understanding

Question 42

The process through which people and organizations accomplish objectives is:

A)coordination.
B)planning.
C)communication.
D)organizing.

Question 43

Rank,status,and hierarchical level can impact the success of organizational communication.

Question 44

The organizational grapevine is a rather slow means of communication.

Question 45

Sometimes written communication is preferable to oral communication because:

A)you can add graphics
B)you don't have to put up with bad attitudes
C)receivers usually understand written communication on the first read
D)most receivers really like to get email

Question 46

An extremely busy CEO who uses a laptop computer during a flight between New York and Chicago is an example of informal communication networking.

Question 47

"I'll get back to you and respond to your written requests" is an example of:

A)diction.
B)listening.
C)feedback.
D)semantics.

Question 48

The means by which a sender transmits a message is called the:

A)information.
B)communication.
C)feedback.
D)medium

Question 49

The organization grapevine is not consistently predictable.

Question 50

The responsibility for successful communication is inherent with the sender,not the receiver.

Question 51

The sender's choice of medium is influenced by:

A)content of the message
B)the number of receivers
C)receiver's preferences
D)all of the above

Question 52

Organizational bulletin boards are:

A)semantical.
B)examples of the grapevine.
C)impersonal.
D)face-to-face contacts.

Question 53

The monthly production status report flows upward in most large organizations.

Question 54

The communication message is a carrier of:

A)direction.
B)information.
C)channels.
D)transmission.

Question 55

An administrative or clerical employee with a huge stack of mail and paperwork on his/her desk typifies communication overload.

Question 56

E-mail and faxes increase the time dimension of communication.

Question 57

According to the American Management Association's first commandment of good communication,a person should think before he/she talks.

Question 58

Spoken or written words are ____________ mediums.

A)unaccomplished
B)nonverbal
C)face-to-face
D)verbal

Question 59

Downward communication provides the feedback required by upward communication.

Question 60

One of the innate problems built into impersonal communication is that it lacks:

A)written words.
B)jargon.
C)diction.
D)immediate feedback.

Question 61

Informal communication channels are often called,collectively,the:

A)rumor mill.
B)employee network.
C)cluster chain.
D)grapevine.

Question 62

Formal communication networks are ____________ links between people and equipment.

A)electronic
B)outdated
C)overused and abused
D)external

Question 63

Letters,memos,outlines,and reports are examples of ____________ communication.

A)semantical
B)impersonal
C)personal
D)informal

Question 64

Face-to-face or voice-to-voice conversations that take place in real time and allow instant feedback are called:

A)coordination.
B)semantics.
C)channels.
D)interpersonal communication.

Question 65

A key to managing intergroup communication is to ensure that the viewpoints being shared are positive and match the organization's:

A)telecommuting and teleconferencing.
B)video conferencing and e-mail.
C)coordination of social audits and evaluation.
D)culture and goals.

Question 66

Group decision making offers many benefits,except:

A)having access to multiple perspectives
B)synergy is possible
C)this process of communication is one of the easier to manage
D)it is likely to generate many ideas

Question 67

A return look of disdain without comment from an unhappy person may be interpreted as a ____________.

A)semantical channel
B)verbal reply
C)stereotype
D)nonverbal medium

Question 68

An interoffice memo circulated within the shipping department regarding on-time deliveries is:

A)upward communication.
B)horizontal communication.
C)inappropriate information.
D)downward communication.

Question 69

Team members engage in the following kinds of communication except:

A)exchanging view.
B)discussing work.
C)utilizing non-verbal forms.
D)deliberating on a problem or issue.

Question 70

"I do not understand what you just said" is an example of:

A)gossip.
B)a cluster pattern.
C)timing.
D)diction and/or semantics.

Question 71

The renowned expression,"A picture is worth a thousand words," most closely exemplifies:

A)stereotyping.
B)noise.
C)senders.
D)visual transmitters.

Question 72

Breakdowns,overloads,static on the line,and ill-trained operators are:

A)decoding signals.
B)encoding messages.
C)feedback to communication.
D)barriers to organizational communication.

Question 73

A predetermined set of conventional and oversimplified beliefs about groups of people which cause positive or negative reactions to those groups is a(n):

A)stereotype.
B)policy.
C)interpersonal.
D)universal span of management.

Question 74

The directional flow of communication,such as organizational policy manuals and newsletters,is:

A)diagonal.
B)horizontal.
C)upward.
D)downward.

Question 75

The ways in which people observe and the basis for making judgments about the stimuli they experience is

A)stereotype.
B)perception.
C)semantic.
D)barrier.

Question 76

"Guess what was just said about the manager's new secretary?" typifies:

A)feedback.
B)the grapevine.
C)noise.
D)speech impairment.

Question 77

The specialized or technical language that develops in trades,professions,and other groups is called:

A)diction.
B)semantics.
C)jargon.
D)perceptions.

Question 78

Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n)________flow of communication.

A)downward
B)horizontal
C)informal
D)upward

Question 79

If a sender has credibility in the receiver's mind,the message will be _______.

A)received more readily
B)understood more quickly
C)part of a continuous feedback loop
D)a contributing factor to further communication

Question 80

Images,actions,behaviors,facial expressions,gestures,and body language used to transmit messages are considered:

A)verbal expressions.
B)feedback.
C)nonverbal communication.
D)diction.