Deck 15: Information Management Systems

Question 1

Customer complaints are considered data.

Answer 1

True

Question 2

Most information needed by many managers is obtained from external sources.

Answer 2

False

Question 3

Bank automated-teller machines (ATMs)use transactional processing.

Answer 3

True

Question 4

Complete information contains all the facts that a manager needs to make decisions and solve problems.

Question 5

Data centers are a function of a centralized CIS.

Question 6

Knowledge management has been used to describe the merging of a company's human and technical knowledge assets.

Question 7

Information gives managers the data they need to create forecasts and strategic plans,but not operational plans.

Question 8

Reliable information is accurate,consistent with fact,actual,and verifiable.

Question 9

A decentralized CIS's primary function is to assist other units of the organization to function in a more effective and efficient manner.

Question 10

The types and sources of information are similar for all levels of managers within an organization.

Question 11

The presence of end-users reflect delegation within the organization.

Question 12

Photoshop,Quicken,and Outlook are all application programs.

Question 13

Open-book management is essential if an organization's intellectual capital is to deliver its maximum potential.

Question 14

Along with its technology,information is an organization's most vital resource.

Question 15

Most CISs are build around transactional processing to yield the best results.

Question 16

Decentralized CISs result in end-user computing.

Question 17

Functional information is needed by staff managers only.

Question 18

Relevant information pertains to a manager's area of responsibility and is essential for the manager to have.

Question 19

Decision support systems (DSS)are tailored to large volumes of data.

Question 20

All data is useful.

Question 21

A DSS is a decision maker.

Question 22

Computers and the Internet make the process of __________ easier.

A)decision making
B)gathering intelligence
C)forecasting
D)gathering information

Question 23

Raw data transforms to information when ____________.

A)it is calculated
B)a manager is aware that it exists
C)it serves a specific user's purpose
D)a manager looks at it

Question 24

The merging of a company's human and technical knowledge assets is known as:

A)information technology (IT).
B)management information system (MIS).
C)knowledge management (KM).
D)information system (IS).

Question 25

The most important characteristic of organizational information is its ____________.

A)adaptability
B)usefulness
C)understandability
D)thoroughness

Question 26

Information supplied to managers is data that has been ____________.

A)collected or obtained
B)provided
C)encouraged
D)organized

Question 27

Which of the following is information and not mere data?

A)200 grams
B)6 + 2 - 4
C)the Roman numeral XVII
D)the emergency telephone number 911

Question 28

Which of the following statements about information is not true?

A)Information helps managers plan and organize operations.
B)Information helps to highlight actual and potential problems.
C)Information does not help to create operational plans.
D)Information helps managers properly use their resources.

Question 29

A management information system (MIS)is a formal collection of processes that provides managers with the quality of information they need to:

A)solve problems
B)implement change.
C)create efficient working environments.
D)all of the above.

Question 30

Information that is in suitable form and uses appropriate terms and symbols that the receiver will know and interpret properly is:

A)concise information.
B)relevant information.
C)understandable information.
D)timely information.

Question 31

Before developing an IS,an organization must do all the following except:

A)inventory the hardware
B)understand the network
C)assess employee capabilities
D)examine the organizational culture

Question 32

When top management directs and controls all functions of the computer information system through a chief information officer,the system is said to be:

A)centralized.
B)decentralized.
C)effective.
D)outsourced.

Question 33

Users should be involved in the information system's design.

Question 34

Computer artificial intelligence (AI)is merely a feature of speech.

Question 35

____________ managers,in particular,need timely information about units produced,schedules,quality,and productivity gains.

A)Accounting
B)Production
C)Personnel
D)Finance

Question 36

The difference between a MIS and DSS is that a decision maker can interact directly with a DSS.

Question 37

Training and development programs can reduce employees' resistance to change and help them use the information system.

Question 38

Service improvement is the number one reason as to why businesses outsource.

Question 39

An information system enables an organization to:

A)share intellectual capital
B)create intellectual capital
C)exploit employee ideas
D)network computers

Question 40

Each unit of a decentralized computerized information system (CIS)is called a(n):

A)expert area.
B)information system.
C)support department.
D)data center.

Question 41

If you sent an Internet message to another student in a foreign country your message would travel via ____________.

A)WANs
B)DSS
C)GDSS
D)AI

Question 42

The decision support system (DSS)that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions is the __________ system.

A)collective authority
B)end-user
C)expert
D)group decision support

Question 43

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
computerized information system (CIS)

Question 44

An important feature that decision support systems (DSS)offer managers is that they are ____________.

A)centralized
B)competitive
C)decentralized
D)analytical

Question 45

Which of the following is the top computer use for employed persons 25 and over?

A)spreadsheets.
B)Internet.
C)word processing.
D)scheduling.

Question 46

A collection of computerized data that may have privileged access is called a ____________.

A)managers manual
B)IS base
C)database
D)data collection

Question 47

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
transactional processing

Question 48

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
data center

Question 49

A computer program that is specifically designed to execute specific sets of tasks such as word processing is known as:

A)an operating system.
B)an application program.
C)artificial intelligence.
D)an expert system.

Question 50

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
data

Question 51

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
application program

Question 52

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
database

Question 53

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
artificial intelligence (AI)

Question 54

When management implements a computerized information system (CIS),this new endeavor is analogous to change;i.e. ,many individuals will:

A)relate to it.
B)endorse it.
C)compromise.
D)resist.

Question 55

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
decision support system (DSS)

Question 56

End-user computing and data centers are reflective of a ____________ type of organization.

A)controlled
B)centralized
C)consolidated
D)decentralized

Question 57

To manage an information system effectively,an organization must confront which of the following challenges?

A)evaluate the system's operations
B)overcome resistance
C)enable employees to use the system
D)all of the above

Question 58

Computer operating systems are a complex array of ____________.

A)personnel
B)programs
C)finances
D)statistics

Question 59

A variant decision support system that allows groups focusing on a problem to interact with one another and to exchange information,data,and ideas is known as a(n):

A)protocol.
B)expert system.
C)executive information system.
D)group decision support system.

Question 60

A DSS is a(n):

A)decision maker.
B)analytic support system.
C)both a and b
D)none of the above.

Question 61

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
information

Question 62

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
information system

Question 63

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
enterprise resource planning system

Question 64

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
batch processing

Question 65

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
operating system

Question 66

MATCHING
Match the options below with the correct phrases:
a. an MIS built upon computer hardware and software
b. unprocessed facts and figures
c. the use of IT by people who are free from control by top management
d. a unit within a decentralized CIS that operates to serve its unit's members with their own sets of hardware, software, and specialists
e. the mechanical machine capability to learn, sense, and think
f. software programs designed to execute specific sets of tasks
g. an analytical model that couples the manager's experience, judgment, and intuition with the computer's data access, display, and calculation processes.
h. also known as a data bank
i. a computer procedure in which data are received about a company's ongoing operations and entered into data banks as each transaction occurs.
end-user computing

Question 67

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
knowledge management

Question 68

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
networking

Question 69

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
office automation system

Question 70

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
executive information system (EIS)

Question 71

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
transactional processing system

Question 72

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
information technology

Question 73

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
group decision support system (GDSS)

Question 74

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
digital

Question 75

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
expert system

Question 76

Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company's human and technical knowledge assets
l. data expressed as a string of 0's and 1's
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
management information system (MIS)