Deck 13: Creating Positive Employee-Management Relations

Question 1

Mediation requires a both parties to attempt to resolve the dispute through facilitation.

Answer 1

False

Question 2

A labor union is a group of at least two employees who band together as a single entity to address pay,hours,and working conditions with their employer.

Answer 2

True

Question 3

Detractors claim that unions are bad for the economy because they result in lower prices.

Answer 3

False

Question 4

Collective bargaining occurs when the employer and union negotiate in good faith on employment terms and conditions to generate a written contract.

Question 5

Unionized workers typically earn lower pay and benefits than nonunionized workers.

Question 6

The National Labor Relations Act of 1935 guarantees the right of nonmanagerial employees of firms engaged in interstate commerce to join unions and bargain collectively.

Question 7

The Wagner Act entitles employees who no longer want a union to represent them to get rid of their union through a decertification election.

Question 8

A key provision of the Wagner Act guarantees the right of nonmanagerial employees of firms engaged in interstate commerce to join unions and bargain collectively.

Question 9

A card check would require employees sign an authorization card if they are in opposition to unionization.

Question 10

Union workers often have higher professional standards because the unions increase opportunities for worker training.

Question 11

The Railway Labor Act governs employment relations for railroads alone.

Question 12

The National Labor Relations Act of 1947 amended the Wagner Act to clarify what are considered unfair labor practices by unions and employees.

Question 13

Reducing employment uncertainty and increasing fairness have strong influences on employees' decision to unionize.

Question 14

The Labor Management Reporting and Disclosure Act of 1959 outlined a bill of rights for union members and sets up procedures for union elections,discipline,and financial reporting.

Question 15

Collective bargaining occurs when the employer and union negotiate in good faith on wages,benefits,work hours,and other employment terms and conditions.

Question 16

When negotiating,it is helpful to research and understand the individual(s) with whom you will be negotiating.

Question 17

When all workers in a unionized workplace are forced to join the union and pay dues,it is called a union shop.

Question 18

Negotiation is a process in which two or more parties make offers,counteroffers,and concessions in order to reach an agreement.

Question 19

Labor unions are democratic institutions whose members elect national,regional,and local leaders.

Question 20

The goal of a union is to further the social,safety,and economic interests of its members.

Question 21

__________ occurs when the employer and union negotiate in good faith on wages,benefits,work hours,and other employment terms and conditions.

A) Labor unionization
B) Collective bargaining
C) Labor management
D) Labor administrating

Question 22

__________ was intended to curb the work stoppages,strikes,and general labor conflict that had become common.

A) National Labor Relations Act of 1935 (Wagner Act)
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 23

The __________ prohibits "unfair labor practices" such as firing workers for joining unions,refusing to bargain with a union representing a majority of workers,or establishing a company union.

A) National Labor Relations Act of 1957
B) Railway Labor Act
C) National Labor Relations Act 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 24

__________ are guided by constitutions that are drafted and ratified by their members.

A) Labor unions
B) Collective bargainers
C) Labor managements
D) Labor administrators

Question 25

Once a union contract is in place,it governs many aspects of human resource management.

Question 26

Understanding the role of ________ can help you better decide if you would like to join one,and will help you manage employees more effectively in a unionized environment.

A) Labor unions
B) Collective bargains
C) Labor managers
D) Labor administrators

Question 27

__________ are democratic institutions whose members elect national,regional,and local leaders.

A) Labor unions
B) Collective bargainers
C) Labor managements
D) Labor administrators

Question 28

The __________guarantees the right of nonmanagerial employees of firms engaged in interstate commerce to join unions and bargain collectively.

A) National Labor Relations Act of 1935 (Wagner Act)
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 29

Arbitration is where an impartial third party acts as both judge and jury in imposing a binding decision on both negotiating parties.

Question 30

__________ are composed primarily of skilled employees in a single trade (e.g.,plumbers,carpenters,or machinists).

A) Industrial unions
B) Trade unions
C) Employee associations
D) Labor unions

Question 31

Before the __________,employers could spy on,punish,interrogate,and terminate employment of union members without just cause.

A) National Labor Relations Act of 1935 (Wagner Act)
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 32

__________ are composed primarily of semiskilled employees in manufacturing industries.

A) Industrial unions
B) Trade unions
C) Employee associations
D) Labor unions

Question 33

Unions promote and protect the interests of all employees regardless of whether they pay union dues,and even those workers who may not be represented by a union.

Question 34

A boycott occurs when union members refuse to use or buy the firm's products in order to exert economic pressure on management.

Question 35

The __________ tries to substitute bargaining,arbitration,and mediation for strikes in resolving labor disputes.

A) National Labor Relations Act of 1935 (Wagner Act)
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 36

Being able to persuade and influence others is a skill that will help you in both your personal and professional lives.

Question 37

The Wagner Act is also called the __________.

A) National Labor Relations Act of 1935
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 38

The goal of ________ is to further the social,safety,and economic interests of its members.

A) labor unions
B) collective bargainers
C) labor managements
D) labor administrators

Question 39

A __________ is a group of at least two employees who band together as a single entity to address pay,hours,and working conditions with their employer.

A) labor union
B) collective bargain
C) labor manager
D) labor administrator

Question 40

__________ are composed of professional employees (e.g.,healthcare workers,clerical workers,or teachers).

A) Industrial unions
B) Trade unions
C) Employee associations
D) Labor unions

Question 41

__________bargaining subjects are those required by the National Labor Relations Board and by law.

A) Mandatory
B) Permissive
C) Illegal
D) Unethical

Question 42

Negotiating with no intent of reaching an agreement would constitute __________ bargaining and violate the law.

A) collective
B) hard
C) surface
D) bad-faith

Question 43

In 1947,the Taft-Hartley Labor Act declared the _________ shop illegal.

A) union
B) closed
C) agency
D) open

Question 44

The three categories that are part of a __________ agreement are mandatory,permissive,and illegal subjects.

A) collective bargaining
B) hard bargaining
C) surface bargaining
D) nonbargaining

Question 45

The __________ amended the Wagner Act to clarify what are considered unfair labor practices by unions and employees.

A) National Labor Relations Act of 1935
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 46

A(n)__________ shop exclusively employs people who are already union members.

A) union
B) closed
C) agency
D) open

Question 47

A __________ bargaining agreement is a legal written contract between organized labor and an employer that is enforceable through the negotiated grievance and arbitration procedure.

A) collective
B) hard
C) surface
D) bad-faith

Question 48

The only legislative requirement regarding __________ bargaining is that both parties bargain in good faith with the intent on reaching an agreement.

A) collective
B) hard
C) surface
D) bad-faith

Question 49

A(n) __________ shop requires nonunion workers to pay a fee to the union for its services in negotiating their contracts.

A) union
B) closed
C) agency
D) open

Question 50

In a(n) __________ shop some workers benefit from a union or the collective bargaining process despite not contributing to the union.

A) union
B) closed
C) agency
D) open

Question 51

__________ bargaining agreements are the result of negotiations regarding hours,wages,and employment terms and conditions.

A) Collective
B) Hard
C) Surface
D) Bad-faith

Question 52

The Taft Hartley Act is also called the __________.

A) National Labor Relations Act of 1935
B) Railway Labor Act
C) National Labor Relations Act of 1947
D) Labor Management Reporting and Disclosure Act of 1959

Question 53

__________bargaining subjects,including rights protected under federal or state law,may not be negotiated.

A) Mandatory
B) Permissive
C) Illegal
D) Unethical

Question 54

__________ bargaining subjects,such as employee rights,may be negotiated but do not have to be.

A) Mandatory
B) Permissive
C) Illegal
D) Unethical

Question 55

A(n) __________ shop does not discriminate based on union membership in employing or keeping workers.

A) union
B) closed
C) agency
D) open

Question 56

__________ bargaining agreements typically contain a "just cause" clause requiring an employer to show a provable,legitimate reason for disciplining or terminating an employee.

A) Hard
B) Collective
C) Surface
D) Bad-faith

Question 57

__________ bargaining agreements often describe employee protections if the company is restructured,merged with,or bought out by another company.

A) Collective
B) Hard
C) Surface
D) Bad-faith

Question 58

Without a collective bargaining agreement,employees' workplace rights are ________,and employers have greater latitude to make up work rules and disciplinary procedures.

A) limited
B) imperfect
C) resourceful
D) practical

Question 59

__________ bargaining is going through the motions of negotiations with no intent of reaching an agreement.

A) Collective
B) Hard
C) Surface
D) Bad-faith

Question 60

Taking a strong position on an issue during a negotiation is called __________ bargaining.

A) collective
B) hard
C) surface
D) bad-faith

Question 61

__________ covers disputes over the interpretation of an existing contract and is often used in settling grievances.

A) Arbitration
B) Rights arbitration
C) Interest arbitration
D) Awareness arbitration

Question 62

There are two types of __________,distributive and integrative.

A) negotiation
B) arbitration
C) mediation
D) facilitation

Question 63

Seniority rules are a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 64

__________ negotiation essentially distributes resources among the parties involved.

A) Distributive
B) Integrative
C) Intercession
D) Demonstrative

Question 65

__________ negotiation occurs under zero-sum conditions,where any gain to one party is offset by an equivalent loss to the other party.

A) Distributive
B) Integrative
C) Intercession
D) Demonstrative

Question 66

Pension benefits are a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 67

Wages are a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 68

__________ bargaining helps to build good long-term relationships and minimizes bad feelings between the parties.

A) Distributive
B) Integrative
C) Intercession
D) Demonstrative

Question 69

__________ negotiation structures the conflict in a win-lose way.

A) Distributive
B) Integrative
C) Intercession
D) Demonstrative

Question 70

__________ occurs when an impartial third party acts as both judge and jury in imposing a binding decision on both negotiating parties.

A) Arbitration
B) Rights arbitration
C) Interest arbitration
D) Awareness arbitration

Question 71

__________ is a process in which two or more parties make offers,counteroffers,and concessions in order to reach an agreement.

A) Negotiation
B) Arbitration
C) Mediation
D) Facilitation

Question 72

__________ negotiation is a win-win negotiation in which the agreement involves no loss to either party.

A) Distributive
B) Integrative
C) Intercession
D) Demonstrative

Question 73

Retiree health insurance is a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 74

Proposals to discriminate against people based on a protected characteristic are a(n) __________bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 75

Overtime benefits are a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 76

Grievance procedures are a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 77

In addition to being a core component of collective bargaining,most managers do a lot of __________ as part of their jobs.

A) negotiation
B) arbitration
C) mediation
D) facilitation

Question 78

Closed shop clauses are __________ subjects.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 79

Drug testing is a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical

Question 80

Ground rules are a(n) __________ bargaining subject.

A) mandatory
B) permissive
C) illegal
D) unethical