Deck 14: Managing Engagement and Turnover

Question 1

The opposite of engagement might be thought of as employee burnout.

Answer 1

True

Question 2

In addition to internal promotions and transfers,turnover can be classified in twelve primary ways.

Answer 2

False

Question 3

A separation agreement is a legal agreement between an employer and employee that specifies the terms of any employment termination.

Answer 3

True

Question 4

In most states,if an employment relationship is not covered by a formal contract,then it is governed by employment at will.

Question 5

There is a thin line between high potential and high performance.

Question 6

Misconceptions about voluntary turnover can lead managers and organizations to utilize ineffective retention strategies or strategies that retain the wrong employees while chasing out the best talent.

Question 7

Employees who survive initial workforce reductions often perceive high job security.

Question 8

Organizational citizenship behaviors are discretionary behaviors that benefit the organization but are not formally rewarded or required.

Question 9

Poor managers can demotivate and derail an organization's future leaders and star performers through their own disengagement.

Question 10

Downsizing,layoffs,and terminations are the most common reasons for involuntary employee separations.

Question 11

Organizational commitment is the extent to which an employee feels disengaged with the organization and its goals and wants to leave the organization.

Question 12

Reducing voluntary turnover among the best employees improves organizational effectiveness and efficiency.

Question 13

One of the best ways of reducing the risk of burnout is to create a supportive organizational environment.

Question 14

Employee engagement occurs when employees are committed to,involved with,enthusiastic,and passionate about their work.

Question 15

Functional turnover is the departure of good performers.

Question 16

Job satisfaction is less important for employees in complex,professional jobs.

Question 17

Optimal turnover is the turnover level producing the highest long-term levels of productivity and business improvement.

Question 18

Engaged employees can disengage customers,which lowers a company's financial performance.

Question 19

Most turnover occurs during the first few months on the job.

Question 20

Burnout refers to increased motivation usually as a result of prolonged stress or frustration.

Question 21

Succession management helps an organization best deploy talent to meet its business goals.

Question 22

Career advancement opportunities are a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 23

__________ occurs when employees are committed to,involved with,enthusiastic,and passionate about their work.

A) Organizational citizenship behavior
B) Job dissatisfaction
C) Employee engagement
D) Job satisfaction

Question 24

A convenient work location is a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 25

Voluntary turnover is difficult to reduce unless we know what is causing it.

Question 26

__________ are discretionary behaviors that benefit the organization but are not formally rewarded or required.

A) Organizational citizenship behaviors
B) Job duties
C) Employee engagement behaviors
D) Job satisfaction behaviors

Question 27

__________ is related to higher absenteeism and turnover,as well as to other withdrawal behaviors including lateness,drug abuse,and grievances.

A) Organizational citizenship behavior
B) Job dissatisfaction
C) Employee engagement
D) Job satisfaction

Question 28

Satisfaction with the firm's business decisions is a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 29

Giving employees an appropriate amount of decision-making authority is a driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 30

Retaining or losing an organization's best employees can influence its strategic ability to maintain a competitive advantage.

Question 31

High __________ is related to superior business performance.

A) organizational citizenship behavior
B) job dissatisfaction
C) employee engagement
D) job satisfaction

Question 32

Competitive healthcare benefits are a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 33

An organization's reputation in the community is a driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 34

Because it can mitigate negative financial and productivity impact,improving employees' __________ can be a very good investment.

A) organizational citizenship behaviors
B) job dissatisfaction
C) engagement
D) job satisfaction

Question 35

Competitive base pay is a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 36

An organization's reputation as a great place to work is a driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 37

__________ goes beyond satisfaction to include enthusiasm,passion,and commitment.

A) Organizational citizenship behavior
B) Job dissatisfaction
C) Employee engagement
D) Job satisfaction

Question 38

Replacement planning is identifying specific back-up candidates for specific senior management positions.

Question 39

When senior management is sincerely interested in employee well-being this drives __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 40

Giving potential employees realistic job previews that communicate potentially undesirable as well as positive aspects of the job and organization during the recruiting process reflects honesty and fairness.

Question 41

__________ turnover is the departure of poor performing employees.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 42

__________ commitment leads employees to stay with an organization because they feel they should.

A) Organizational
B) Affective
C) Normative
D) Continuance

Question 43

__________commitment leads employees to stay with an organization because they want to.

A) Organizational
B) Affective
C) Normative
D) Continuance

Question 44

The ability to balance work/personal life is a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 45

When an organization quickly resolves customer concerns,this is a driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 46

__________commitment leads employees to stay with an organization because they feel that they have to.

A) Organizational
B) Affective
C) Normative
D) Continuance

Question 47

__________ turnover occurs when an employee chooses to leave the organization for personal or professional reasons.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 48

__________ commitment is the extent to which an employee identifies with the organization and its goals and wants to stay with the organization.

A) Organizational
B) Affective
C) Normative
D) Continuance

Question 49

A flexible schedule is a top driver of __________.

A) attraction
B) retention
C) engagement
D) commitment

Question 50

__________ turnover occurs when the organization asks an employee to leave due to factors including poor performance,restructuring,downsizing,or a merger or acquisition.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 51

__________ turnover is the departure of effective performers who the company would have liked to retain.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 52

__________ turnover methods include a written or verbal resignation,not reporting for work as assigned,or retiring.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 53

An employee who feels a moral obligation to stay with an employer after an expensive surgery was covered by the employer's health plan and work leave is an example of __________ commitment.

A) organizational
B) affective
C) normative
D) continuance

Question 54

__________ commitment is a positive emotional attachment to the organization and strong identification with its values and goals.

A) Organizational
B) Affective
C) Normative
D) Continuance

Question 55

External factors,including high unemployment rates,can influence __________ turnover.

A) voluntary
B) functional
C) involuntary
D) dysfunctional

Question 56

A feeling of obligation to stay with an organization for moral or ethical reasons is __________ commitment.

A) organizational
B) affective
C) normative
D) continuance

Question 57

__________ turnover is the separation is due to the organization asking the employee to leave.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 58

__________ commitment is staying with an organization because of the perceived high economic and/or social costs involved with leaving.

A) Organizational
B) Affective
C) Normative
D) Continuance

Question 59

__________ turnover occurs when the separation is due to the employee's choice.

A) Voluntary
B) Functional
C) Involuntary
D) Dysfunctional

Question 60

Animal shelter employees who are committed to the organization because of its goal of finding good homes for all pets are an example of __________ commitment.

A) organizational
B) affective
C) normative
D) continuance

Question 61

__________ turnover is turnover that the employer could not have prevented.

A) Avoidable
B) Unavoidable
C) Dysfunctional
D) Optimal

Question 62

When specific jobs are targeted for downsizing this is called __________ downsizing.

A) across-the-board
B) geographic
C) businesses-based
D) position-based

Question 63

When employees are reduced by the same percentage in all units this is referred to as the __________ downsizing target method.

A) across-the-board
B) geographic
C) businesses-based
D) position-based

Question 64

Causes of _________ turnover include low pay,job stress,and poor work/life balance.

A) avoidable
B) unavoidable
C) dysfunctional
D) optimal

Question 65

When employees are allowed to self-select out of the company and are given inducements to leave,including buyouts or early retirement packages,this is called __________ downsizing.

A) self-selection-based
B) performance-based
C) competency-based
D) salary-based

Question 66

When the last hired are the first fired,this is referred to as __________ downsizing.

A) function-based
B) performance-based
C) seniority-based
D) salary-based

Question 67

__________ turnover is the turnover level producing the highest long-term levels of productivity and business improvement.

A) Avoidable
B) Unavoidable
C) Dysfunctional
D) Optimal

Question 68

__________ is/are usually done in response to a merger or acquisition,revenue or market share loss,technological and industrial change,new organizational structures,or inaccurate labor demand forecasting.

A) Downsizing
B) Layoffs
C) Discharges
D) Firings

Question 69

When specific functions are targeted,usually during an organizational redesign,this is referred to as __________ downsizing.

A) function-based
B) performance-based
C) seniority-based
D) salary-based

Question 70

__________ is the emotional effects of a downsizing on surviving employees both during and after a downsizing.

A) Post-traumatic stress syndrome
B) Survivor syndrome
C) Left behind syndrome
D) Separation syndrome

Question 71

Achieving __________ turnover means understanding both the financial gains and costs of different types of turnover and controlling who stays and who leaves.

A) avoidable
B) unavoidable
C) dysfunctional
D) optimal

Question 72

When only some segments of the business are targeted for downsizing this is called __________ downsizing.

A) across-the-board
B) geographic
C) businesses-based
D) position-based

Question 73

When specific locations are targeted for downsizing this is called __________ downsizing.

A) across-the-board
B) geographic
C) businesses-based
D) position-based

Question 74

A resignation due to family needs,serious illness,or death is an example of __________ turnover.

A) avoidable
B) unavoidable
C) dysfunctional
D) optimal

Question 75

__________ turnover is turnover that the employer could have prevented by addressing the cause of the turnover.

A) Avoidable
B) Unavoidable
C) Dysfunctional
D) Optimal

Question 76

When employees with the competencies the company expects to need in the future are retained and employees without those competencies are targeted for downsizing,this is referred to as __________ downsizing.

A) function-based
B) performance-based
C) competency-based
D) salary-based

Question 77

Employees and customers feel the effects of __________ turnover on a daily basis in the form of inexperienced coworkers,more accidents,and lower quality and productivity.

A) avoidable
B) unavoidable
C) dysfunctional
D) optimal

Question 78

When the most highly paid employees are targeted to be downsized,this is referred to as __________ downsizing.

A) function-based
B) performance-based
C) seniority-based
D) salary-based

Question 79

When poor performers are targeted for downsizing,this is referred to as __________ downsizing.

A) function-based
B) performance-based
C) seniority-based
D) salary-based

Question 80

Downsizing,layoffs,and terminations are the most common reasons for ________ employee separations.

A) voluntary
B) functional
C) involuntary
D) dysfunctional