Deck 8: Communicating

Question 1

High context cultures are cultures that rely on words to convey meaning.

Answer 1

False

Question 2

Low context cultures use situational and nonverbal cues to convey meaning.

Answer 2

False

Question 3

If a manager tells an employee that he is doing a good job and then leaves before hearing a response,two-way communication has occurred.

Answer 3

False

Question 4

To communicate effectively,manage your vocal tone and nonverbal signals as well as the words you use.

Question 5

When body language is inconsistent with the spoken message,receivers are more likely to interpret your body language as the "true meaning."

Question 6

An example of pooled interdependence is a call center in which customer service agents act relatively independently in handling calls.

Question 7

In the communication process the sender translates (encodes)information into words,symbols,or pictures and passes it to the receiver through some medium (channel).

Question 8

Communication means agreeing on something.

Question 9

Sequential interdependence communication,like in an assembly line,requires more communication than that of reciprocal interdependence communication.

Question 10

Consciously controlling your body language is not as important as knowing how to interpret others' body language.

Question 11

A misperception can occur because the sender's body language is inconsistent with the sender's words and the receiver incorrectly interprets the body language to be the true message.

Question 12

In the United States (although not in all cultures),shifting your eyes and looking away while speaking makes people trust your message.

Question 13

The way we communicate-our nonverbal behaviors and vocal tone-is less important to a message's meaning than the words we actually say. 

Question 14

Emphasizing different words and phrases,known as verbal intonation,does not change the meaning of the statement.

Question 15

When people tend not to hear things that they do not want to hear,we define that as misperception.

Question 16

Organizational barriers to communication come from the educational background of the organization.

Question 17

To be effective leaders,managers must have good communication skills.

Question 18

Once a receiver provides feedback to a sender,the sender and receiver have engaged in two-way communication.

Question 19

In high context cultures,managers tend to make suggestions rather than give direct instructions.

Question 20

Throughout the communication process,problems can arise that make the message ultimately received different from the one sent.

Question 21

When conducting a job interview meeting,in addition to evaluating the candidate,you should also try to sell him or her on the opportunity in order to increase their interest in the position.

Question 22

Listening is pretty much the same as hearing.

Question 23

When making a presentation,your concluding words should be boring and forgettable.

Question 24

When making a presentation,tilted heads and furrowed brows in the audience can signal a need for clarification and review.

Question 25

Because e-mail falls in between a phone call and a letter,e-mail etiquette is straightforward.

Question 26

Ambiguity of meaning means the receiver is sure what the sender meant.

Question 27

Hearing is active while listening is passive.

Question 28

Having a good reason to meet in the first place is an effective suggestion for running a meeting.

Question 29

Collaborative software,also called groupware,integrates work being done on a single project simultaneously by one user,which is typically located at the home office.

Question 30

Collaborative writing systems allow group members to work simultaneously on written documents through a network of interconnected computers.

Question 31

Employees typically need specialized web-browser software to access a company-wide intranet.

Question 32

Videoconferencing can enable leaders to communicate effectively with employees and customers.

Question 33

A group scheduling system makes it faster and easier to identify the best times for meetings and to schedule them quickly.

Question 34

The extra expense of face-to-face communication is not usually worth the cost.

Question 35

Active listening is defined as becoming actively involved in the process of listening to what others are saying and clarifying messages' meanings.

Question 36

If your business letter is fairly short you do not need to ensure that spelling and grammar are correct.

Question 37

The use of voice volume,graphic aids,pauses,and "headlining" (telling the audience that a point is particularly important)are good ways to highlight key ideas when making a presentation.

Question 38

When conducting a meeting,make sure to hand out the agenda for the first time at the beginning of the meeting.

Question 39

When giving a presentation,it is a good idea to show audience members that you feel comfortable with them within in the first few moments.

Question 40

Richer media allows for greater language variety.

Question 41

Downward communication occurs when higher-level employees communicate to those at lower levels the organization-for example,from a manager to a subordinate.

Question 42

Encoding can be defined as which of the following?

A) anything that blocks, distorts, or changes in any way the message the sender intended to communicate
B) a check on the success of the communication
C) converting a thought, idea, or fact into a message composed of symbols, pictures, or words
D) the encoded information

Question 43

Communication can be defined as which of the following?

A) none of these
B) the transmission of commodities from one person to another in order to create an economy
C) the transmission of information from one person to another to create a shared understanding and feeling
D) the transmission of information from one person to another in order to agree on something

Question 44

Organizational communication typically moves in one direction,and can be formal or informal in nature.

Question 45

Translating the message back into something that can be understood by the receiver can be defined as which of the following within the communication process?

A) encoding
B) decoding
C) channel
D) feedback

Question 46

Noise can enter _________ in the communication process.

A) only through one location
B) only through two locations
C) anywhere
D) only through three locations

Question 47

A check on the success of the communication can be defined as which of the following within the communication process?

A) feedback
B) noise
C) decoding
D) encoding

Question 48

Being actively engaged in the day-to-day operations of the business gives managers a feel for what is really going on in the company.

Question 49

Diagonal communication does not often help to link groups and spread information around the firm.

Question 50

Setting up procedures and creating a culture that enables the uninhibited flow of information is the foundation of effective communication.

Question 51

The medium used to send the message within the communication process can be defined as which of the following?

A) noise
B) feedback
C) message
D) channel

Question 52

Anything that blocks,distorts,or changes in any way the message the sender intended to communicate can be defined as which of the following within the communication process?

A) channel
B) encoding
C) noise
D) decoding

Question 53

Formal communications are typically only upward in nature.

Question 54

Which of the following is not a key part of the communication process?

A) encoding
B) agreeing
C) channel
D) feedback

Question 55

Management by wandering around is a face-to-face management technique in which managers stay in their offices and spend time talking informally to employees throughout the organization.

Question 56

The encoded information of the communication process can be defined as which of the following?

A) feedback
B) channel
C) decoding
D) message

Question 57

Personal contacts are not essential to the success of salespeople or managers.

Question 58

The word communication comes from which lineage?

A) Greek
B) Latin
C) Spanish
D) French

Question 59

Formal communication channels typically involve some sort of written communication that provides a permanent record of the exchange.

Question 60

Diagonal communication is common in cross-functional project teams composed of people from different levels drawn from different departments.

Question 61

When less than the full amount of information is received due to withholding,ignoring,or distorting information,we define this type of communication barrier as __________.

A) information overload
B) selective perception
C) misperception
D) filtering

Question 62

According to noted nonverbal communications researcher Albert Mehrabian,in any face-to-face communication ______of the total message is conveyed by the words.

A) 55%
B) 38%
C) none of these
D) 7%

Question 63

Which of the following is an example of a barrier to effective communication?

A) filtering
B) information overload
C) misperception
D) all of these

Question 64

An executive who starts the day with 500 e-mails in her in-box will apply some sort of filter to decide which to read and which to delete or save to read later.This is an example of which type of communication barrier?

A) filtering
B) information overload
C) misperception
D) selective perception

Question 65

Considering the statement,"Aiden earned a promotion," where the word Aiden is emphasized,which of the following can be inferred?

A) Aiden earned a promotion, not necessarily a raise or more vacation days
B) Aiden earned one promotion, not two, and it may not have been the only available promotion
C) Aiden earned the promotion, it was not political
D) Aiden, not Jenna, earned the promotion

Question 66

_____________ requires constant communication and mutual adjustment for task completion,such as a cross-functional research and development team or an event planning team,and creates the highest potential for conflict.

A) none of these
B) Pooled interdependence
C) Reciprocal interdependence
D) Sequential interdependence

Question 67

According to noted nonverbal communications researcher Albert Mehrabian,in any face-to-face communication ______ of the total message is conveyed by facial and body expressions.

A) 7%
B) 38%
C) 55%
D) none of these

Question 68

If a manager tells an employee to join a telephone conference and the employee says,"I'll be right there," this is an example of which type of communication?

A) one-way communication
B) down-stream communication
C) up-stream communication
D) two-way communication

Question 69

If a manager with a finance background sees a problem as finance-based,while a manager with a production background sees it as production-based,what type of communication barrier has occurred?

A) misperception
B) filtering
C) selective perception
D) information overload

Question 70

Considering the statement,"Aiden earned a promotion," where the word earned is emphasized,which of the following can be inferred?

A) Aiden earned one promotion, not two, and it may not have been the only available promotion
B) Aiden, not Jenna, earned the promotion
C) Aiden earned the promotion, it was not political
D) Aiden earned a promotion, not necessarily a raise or more vacation days

Question 71

Walking with slumped shoulders and with your head down,speaking in a flat tone,and fidgeting often communicates that you are____________.

A) indecisive
B) negative
C) inexperienced
D) all of these

Question 72

During a performance appraisal interview,an employee drumming his or her fingers on the table and fidgeting in the chair is an example of which of the following?

A) body language
B) nonverbal communication
C) both of these
D) none of these

Question 73

When a message is not decoded by the receiver in the way the sender intended it,we define this type of communication barrier as __________________.

A) filtering
B) misperception
C) selective perception
D) information overload

Question 74

When employees work independently and their output is combined into group output,it is called ___________.

A) reciprocal interdependence
B) pooled interdependence
C) none of these
D) sequential interdependence

Question 75

According to noted nonverbal communications researcher Albert Mehrabian,in any face-to-face communication ______of the total message is conveyed by vocal intonation.

A) 7%
B) 38%
C) 55%
D) 62%

Question 76

Considering the statement,"Aiden earned a promotion," where the word promotion is emphasized,which of the following can be inferred?

A) Aiden earned one promotion, not two, and it may not have been the only available promotion
B) Aiden earned the promotion, it was not political
C) Aiden earned a promotion, not necessarily a raise or more vacation days
D) Aiden, not Jenna, earned the promotion

Question 77

Considering the statement,"Aiden earned a promotion," where the word "a" is emphasized,which of the following can be inferred?

A) Aiden earned one promotion, not two, and it may not have been the only available promotion
B) Aiden earned a promotion, not necessarily a raise or more vacation days
C) Aiden earned the promotion, it was not political
D) Aiden, not Jenna, earned the promotion

Question 78

Information flowing in only one direction is defined as which of the following?

A) none of these
B) one-way communication
C) downstream communication
D) two-way communication

Question 79

In order to look good before a performance evaluation,a manager might tell his or her boss about the things that are going well in the manager's unit and fail to mention the challenges she or he is facing.This is an example of which type of communication barrier?

A) information overload
B) filtering
C) misperception
D) selective perception

Question 80

If you want people to see you as a leader,which one of these behaviors should you carry out?

A) stand up straight
B) make eye contact
C) smile
D) all of these