Deck 11: Managing Conflict and Negotiating

Question 1

Structural interventions should focus on creating a moderate amount of constructive task conflict and minimal relationship conflict by addressing the sources of these conflicts for that particular unit.

Answer 1

True

Question 2

Conflict is inherently destructive.

Answer 2

False

Question 3

Asian managers tend to avoid explicitly discussing conflicts.

Answer 3

True

Question 4

There are some organizations that don't have any conflict at all.

Question 5

No one is satisfied with the outcome of dysfunctional conflict.

Question 6

Individualistic cultures tend to avoid open conflict.

Question 7

Conflicts are easier to detect when they are in the early stages.

Question 8

It may be necessary to separate employees involved in relationship conflict.

Question 9

Relationship conflict is rarely a good thing.

Question 10

Managers should intervene every time they observe conflict.

Question 11

Fairness and the appearance of fairness often decrease the risk of workplace violence when conflict occurs.

Question 12

When trying to de-escalate conflict,it is a good idea to let everyone know which party you think is to blame.

Question 13

The potential for conflict increases significantly as family businesses age.

Question 14

Structural conflict is always horizontal,not vertical.

Question 15

Collaboration is generally regarded as the best approach for managing most conflicts.

Question 16

A desire to maintain one's own public face is related to a greater use of a dominating conflict style.

Question 17

Constructive conflicts balance the interests of both parties to maximize mutual gains and the attainment of mutual goals.

Question 18

Understaffed workplaces and economic downturns are risk factors for co-worker violence.

Question 19

Relationship conflict is usually about concrete issues.

Question 20

When one person or unit is dependent on another for resources or information,the potential for conflict decreases.

Question 21

The availability and allocation of scarce resources is a major source of conflict in organizations.

Question 22

It can be a good idea to ask some employees to play Devil's Advocate in business meetings.

Question 23

Poor communication increases certainty.

Question 24

When mediating a conflict,you should ask leading questions.

Question 25

Resolving conflicts of interest can often increase creativity and stimulate performance.

Question 26

A culture of respect and support has no impact on the amount of relationship conflict in a workplace.

Question 27

Relationship conflict is usually less extreme than other types of conflicts.

Question 28

Union-management relationships are a classic example of horizontal conflict.

Question 29

During the Fragmentation of the Enemy stage of conflict escalation,people in conflict are focused on objective issues.

Question 30

Organizations often punish conflict avoiders.

Question 31

Adjusting organizational design often reduces or eliminates structural conflict.

Question 32

Some conflicts occur because people ignore their own or others' feelings.

Question 33

Managers are the only ones who negotiate in the workplace.

Question 34

During the Threat as a Strategy stage of conflict escalation,people try to control their opponents.

Question 35

It is easier to manage conflict escalation in the early stages of a conflict.

Question 36

Misinformation can cause conflict.

Question 37

During conflict,the true disagreement may differ from the perceived disagreement.

Question 38

Workplace violence resulting from conflict is more likely to occur in high-stress environments.

Question 39

Conflicts of interest occur when someone believes that to satisfy his or her own needs,the needs and interests of someone else must be sacrificed.

Question 40

Relationship conflict is consistently recognized as a primary source of stress for employees of all ages,cultures,and occupations.

Question 41

Behaviors that escalate a conflict until the conflict seems to take on a life of its own generate ________________.

A) dysfunctional conflict
B) constructive conflict
C) adaptive conflict
D) task conflict

Question 42

______________ conflict often becomes separated from the initial issue and continues even after the original conflict becomes irrelevant or is forgotten.

A) Constructive
B) Dysfunctional
C) both of these
D) neither of these

Question 43

Integrative negotiation structures conflict in a win-lose way.

Question 44

Conflict can be ____________.

A) destructive
B) constructive
C) both of these
D) neither of these

Question 45

Constructive change is typically the result of _____________ conflict.

A) a lack of
B) well-managed
C) excessive
D) ignored

Question 46

Russians tend to ignore deadlines and view concessions as a sign of weakness.

Question 47

Mid-level managers spend approximately what percent of their time managing conflict?

A) 1
B) 25
C) 50
D) 75

Question 48

It can be helpful to research and understand the individual with whom you will be negotiating.

Question 49

When it is well managed,conflict can have which of the following positive outcomes?

A) improving problem solving and innovation
B) increasing employee involvement and commitment
C) clarifying work processes and goals
D) all of these

Question 50

What personality traits are most likely to be associated with relationship conflict?

A) dogmatism and power motivation
B) extraversion and goal orientation
C) neuroticism and agreeableness
D) introversion and openness to experience

Question 51

What term is defined as a disagreement through which two or more parties perceive a threat to their interests,needs,or concerns?

A) conflict
B) dysfunction
C) escalation
D) failure

Question 52

Integrative negotiation is generally better than distributive negotiation.

Question 53

What term refers to conflict due to incompatibility or differences between individuals or groups?

A) process conflict
B) relationship conflict
C) information conflict
D) structural conflict

Question 54

Negotiators are not allowed to reject the proposed resolution of a conciliator.

Question 55

Conflict resolution theory pioneer Morton Deutsch claimed that whether conflict is positive or negative is determined by __________________.

A) the nature of the conflict itself
B) how long the conflict lasts
C) the party's response to the conflict
D) the number of people involved in the conflict

Question 56

Which of the following is most likely to fuel relationship conflict?

A) company policies
B) cognitive distortions
C) emotions
D) laws

Question 57

The results of arbitration are legally binding.

Question 58

Behaviors that are adaptive and responsive to the situation,person,and issues create ____________ conflict.

A) dysfunctional
B) constructive
C) happy
D) angry

Question 59

Which cause of conflict involves disagreements over what is to be accomplished?

A) differing task goals
B) differing process goals
C) task interdependence
D) change

Question 60

Which cause of conflict involves perceived or actual incompatibilities in beliefs about what is good or bad,right or wrong,or fair or unfair?

A) resource constraints
B) differing process goals
C) poor communication
D) differing values

Question 61

Effective project teams tend to have _______ levels of process conflict.

A) high but decreasing
B) low but increasing
C) consistently high
D) consistently low

Question 62

By definition,_____________ conflict occurs across different hierarchical levels in the organization.

A) horizontal
B) vertical
C) information
D) relationship

Question 63

Time,money,and physical resources are ___________ issues.

A) psychological
B) procedural
C) substantive
D) emotional

Question 64

What term refers to conflict arising from perceived or actual incompatibilities in belief systems?

A) values conflict
B) process conflict
C) task conflict
D) conflicts of interest

Question 65

Conflicts of interest can occur over _________ issues,which involve the way conflict will be handled.

A) psychological
B) substantive
C) emotional
D) procedural

Question 66

In which stage of conflict escalation does one side get frustrated by debate and take action without consulting the opponent?

A) action over words
B) limited attempts to overthrow
C) hardening
D) images and coalitions

Question 67

Which of the following increase(s)the chances of resource conflicts?

A) reorganization
B) downsizing
C) changing business strategies
D) all of these

Question 68

Rights violations trigger greater anger among __________ whereas violations over duties and face cause greater anger among ___________.

A) Americans, Koreans
B) Koreans, Americans
C) Australians, Germans
D) Germans, Australians

Question 69

What stage of conflict escalation involves attacks on the opponent's core identity?

A) images and coalitions
B) threat as a strategy
C) together into the abyss
D) limited attempts to overthrow

Question 70

Information conflict occurs when people ____________.

A) are misinformed
B) interpret information differently
C) disagree about which data is relevant
D) all of these

Question 71

By definition,______________ conflict occurs between groups at the same organizational level.

A) horizontal
B) vertical
C) hierarchical
D) information

Question 72

What stage of conflict escalation focuses on exposure of and distrust in the opponent?

A) hardening
B) loss of face
C) fragmentation
D) threat as a strategy

Question 73

Which of Glasl's conflict escalation stages involves behaviors like verbal confrontation and argumentation?

A) debate
B) action over words
C) threat as a strategy
D) fragmentation of the enemy

Question 74

What stage of conflict escalation focuses on attacks on the opponent's public image?

A) images and coalitions
B) loss of face
C) threat as a strategy
D) debate

Question 75

What stage of conflict escalation involves presenting ultimatums which restrict future alternatives?

A) loss of face
B) threat as a strategy
C) fragmentation
D) together into the abyss

Question 76

When the opponent is no longer seen as a person,conflict has escalated to which stage?

A) limited attempts to overthrow
B) hardening
C) debate
D) action over words

Question 77

Relatively calm discussion occurs during which of Glasl's nine stages of conflict escalation?

A) images and coalitions
B) hardening
C) loss of face
D) together into the abyss

Question 78

Perceptions of fairness,trust,or interest in participating are _________ issues.

A) substantive
B) psychological
C) procedural
D) spiritual

Question 79

What stage of conflict escalation is characterized by a "win or lose" mentality and attempts to save one's own reputation?

A) action over words
B) fragmentation of the enemy
C) hardening
D) images and coalitions

Question 80

What term refers to conflict due to incompatible needs or competition over perceived or actual resource constraints?

A) conflicts of interest
B) process conflict
C) task conflict
D) structural conflict