Deck 12: Group Behavior and Effective Teams

Question 1

Teams cannot function well without trust.

Answer 1

True

Question 2

Teams perform best when members are rewarded for achieving individual goals rather than team goals.

Answer 2

False

Question 3

The team maintenance specialist role creates and maintains team harmony.

Answer 3

True

Question 4

Self-directed teams are very easy to implement.

Question 5

Norms help to ensure high performance.

Question 6

It is a good idea to make sure you have free riders on your team.

Question 7

Group members are not accountable for their individual performance.

Question 8

Separating a team from the formal structure of the rest of the organization can enhance its innovativeness and speed up cycle time.

Question 9

Some virtual team members may never see each other face to face.

Question 10

Social facilitation is the opposite of social loafing.

Question 11

When work can be done best by individuals or work groups,it is usually best not to use teams.

Question 12

Problem-solving teams can increase employees' commitment to decisions because they were involved in making them.

Question 13

Team goals and leadership are clear at the beginning of the storming stage.

Question 14

Social loafing increases process gain.

Question 15

Team performance is compromised when cohesiveness is lacking.

Question 16

Any group of people at work is a team.

Question 17

If membership and environmental changes are recognized and addressed,teams can remain in the performing stage indefinitely.

Question 18

Global teams are always virtual.

Question 19

Teams have a clear,formal leader or manager who makes decisions for the group.

Question 20

High performing teams have unclear goals that only some members are committed to.

Question 21

Setting the right ground rules for a team and maintaining positive team processes requires an emotionally intelligent leader.

Question 22

Instant messaging is an asynchronous technology.

Question 23

Meeting management software allows people to participate in a meeting from anywhere in the world.

Question 24

Team members' roles are interdependent.

Question 25

Both synchronous and asynchronous technologies support members of virtual teams.

Question 26

Cross-team integrating teams are the same as management teams.

Question 27

Team member turnover compromises team effectiveness.

Question 28

Cross-functional teams often increase creativity.

Question 29

Email is a synchronous technology.

Question 30

Greater personality variability tends to be related to higher team performance.

Question 31

Work groups usually engage in group decision making.

Question 32

Virtual team leaders need to provide a clear,engaging direction for the team along with specific individual goals.

Question 33

Overlapping membership helps to decrease inter-team competition.

Question 34

Teams are always the best way of organizing work.

Question 35

Work groups always require social skills.

Question 36

Work groups and teams both require members to be competent at doing their required tasks.

Question 37

Computer-mediated communication enhances virtual team performance.

Question 38

The lack of face-to-face contact with virtual team members makes it difficult for leaders to monitor team member performance.

Question 39

Emotional intelligence is important for both team leaders and team members.

Question 40

In work groups,members are accountable to the whole group.

Question 41

As tasks become more complex,they require _________ coordination among team members.

A) less
B) greater
C) more simple
D) none of these

Question 42

Which type of teams operate semi-autonomously to create and develop new products,processes,or businesses?

A) problem-solving teams
B) virtual teams
C) self-directed teams
D) venture teams

Question 43

Members of ___________ teams come from different departments within a firm.

A) functional
B) cross-functional
C) cross-referenced
D) cross-cultural

Question 44

In cross-cultural settings,Westerners often have difficulty understanding the indirect communications of non-Westerners.

Question 45

Heterogeneous groups tend to have less conflict than homogenous groups.

Question 46

During the _________ stage of team development,members begin to learn about each other and the team's goals,purpose,and lifespan.

A) forming
B) storming
C) norming
D) performing

Question 47

Other people's ethical behavior influences our own ethical behavior.

Question 48

Communication in Western cultures is typically direct and explicit.

Question 49

An important Japanese norm is to avoid direct confrontation.

Question 50

Most teams have very rigid hierarchies.

Question 51

Self-directed teams can improve which of the following?

A) commitment
B) quality
C) efficiency
D) all of these

Question 52

______________ can exist for long-periods of time,whereas _____________ are short-lived and assembled to address specific issues.

A) Suggestion teams, quality circles
B) Quality circles, suggestion teams
C) Venture teams, virtual teams
D) Virtual teams, venture teams

Question 53

Members of ________ teams are geographically dispersed and linked by technology.

A) virtual
B) venture
C) process design
D) functional

Question 54

Team contracts deter free riding.

Question 55

Innovative companies intentionally use heterogeneous teams to solve problems.

Question 56

Members of teams have _______ task interdependence and ________ goals.

A) high, shared
B) high, individual
C) low, shared
D) low, individual

Question 57

What type of teams set their own goals and pursue them in ways defined by the team?

A) non-directive
B) self-directed
C) director-based
D) manager-directed

Question 58

What term refers to an interdependent collection of at least two individuals who share a common goal and responsibility for specific outcomes?

A) team
B) group
C) corporation
D) committee

Question 59

A team of marketing employees is an example of what type of team?

A) functional
B) cross-functional
C) dysfunctional
D) hyper-functional

Question 60

Members of work groups have _______ task interdependence and _______ goals.

A) high, shared
B) high, individual
C) low, shared
D) low, individual

Question 61

What term refers to what happens when a team of people working together performs worse than the individual members would have if they have worked alone?

A) process gain
B) process loss
C) team inefficiency
D) cohesiveness

Question 62

What term refers to the degree to which members are attracted to the team and to its members and how loyal team members are to the team and to each other?

A) cohesiveness
B) coherence
C) co-dependent
D) confidence

Question 63

For cross-functional teams,diversity can be which of the following?

A) a strength
B) a weakness
C) both of these
D) neither of these

Question 64

What type of conflict focuses on personalities and conflicts between individual group members?

A) constructive
B) dysfunctional
C) functional
D) structural

Question 65

What type of conflict is over work goals and processes?

A) constructive
B) dysfunctional
C) destructive
D) relationship

Question 66

How many stages are there in Bruce W.Tuckman's model for how groups become teams?

A) 3
B) 4
C) 5
D) 6

Question 67

Which of the following is/are true about cross-functional teams?

A) they can get things done fast
B) they can increase creativity
C) they increase employee' knowledge
D) all of these

Question 68

A team becomes more cohesive and clarifies members' roles and responsibilities,team goals,and team processes during which stage?

A) forming
B) storming
C) norming
D) performing

Question 69

Team efficacy is strongly related to team performance,particularly when team ______________ is high.

A) independence
B) dependence
C) interdependence
D) co-dependence

Question 70

Which stage of team development is characterized by cohesiveness,productivity,and progress toward goals?

A) forming
B) storming
C) norming
D) performing

Question 71

Goal commitment tends to be strong during which stage of team development?

A) forming
B) storming
C) norming
D) adjourning

Question 72

What stage of team development occurs when the team disbands?

A) storming
B) norming
C) forming
D) adjourning

Question 73

Group members tend to test what types of behaviors are acceptable in the group during the _________ stage.

A) forming
B) storming
C) norming
D) adjourning

Question 74

Which of the following should managers do during a team's adjourning stage?

A) recognize members' sense of loss
B) address members' uncertainty about the next assignment in the organization
C) evaluate what the team did well and poorly
D) all of these

Question 75

Group members tend to ask the leader about a group's purpose and goals during the ________ stage.

A) forming
B) storming
C) norming
D) adjourning

Question 76

Quality circles and suggestion teams are both types of _________ teams.

A) problem-solving
B) self-directed
C) cross-functional
D) venture

Question 77

What stage of team development is characterized by conflict as team members begin establishing goals,work processes,and individual roles,and test how the team will respond to differences among team members?

A) norming
B) storming
C) forming
D) performing

Question 78

What term refers to a team's shared belief that it can organize and execute the behaviors necessary to reach its goals?

A) team esteem
B) team efficiency
C) team effectiveness
D) team efficacy

Question 79

What term refers to the performance improvements that occur because people work together rather than independently?

A) process gain
B) process loss
C) team efficiency
D) cohesiveness

Question 80

On ___________ teams,team members are responsible for tasks typically reserved for team leaders or managers.

A) problem-solving
B) self-directed
C) functional
D) virtual