Deck 2: Process Planning and Design

Question 1

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

A)Gap 1
B)Gap 3
C)Gap 4
D)Gap 10

Answer 1

C

Question 2

Which of the following is FALSE for job shops?

A)Unique jobs must be produced
B)Output batch size is moderately large,to make it cost effective
C)The flow of work through facilities tends to be intermittent
D)Groupings of staff and equipment are done according to function

Answer 2

B

Question 3

Which of the following is NOT a well-known problem in flow shops?

A)Boredom
B)Workers may be dehumanized by manufacturing lines
C)Absenteeism
D)All of the above are well-known problems in flow shops

Answer 3

D

Question 4

Which of the following is NOT a basic form of transformation systems?

A)Job shop
B)Flow shop
C)Continuous transformation process
D)All of the above are basic forms of transformation systems

Question 5

Balancing a production line includes the following tasks,EXCEPT:

A)Finding a cycle time in which each workstation can complete its tasks
B)Take into account precedence relationships among tasks
C)Identify the task with the longest operation time
D)Calculate the number of workstations that completes the job in the minimum amount of time

Question 6

Paced lines use some sort of conveyor to move output along the production line at a variable rate,so that operators do their work as they need.

Question 7

A general characteristic of a job shop is that it requires a small variety of inputs,and minimal variations in the time it takes for a complete "job".

Question 8

Layout analysis is usually performed for the following purpose(s):

A)Maximize operational efficiency
B)Reduce safety or health hazards
C)Minimize interference or noise between areas
D)All of the above

Question 9

Experienced staff needed to run job shops tends to increase its direct labor costs.

Question 10

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Question 11

The product-process matrix developed by Hayes and Wheeelwright (1979)explains how transformation systems vary from project -on the top left corner-to continuous processes -on the bottom right corner.Its vertical axis illustrates:

A)Output quantity
B)Variety of outputs
C)Quality
D)Breadth of outputs

Question 12

Which of the following is NOT a major element of a service guarantee?

A)Must be unconditional
B)Must be easy to communicate and for the customer to understand
C)Must include preventive measures for "fail-safing"
D)Must be meaningful to the customer

Question 13

Which form of transportation system utilizes group technology?

A)Flow shop
B)Job shop
C)Cellular production
D)Project operations

Question 14

Continuous processes typically run 24 hours a day,seven days a week because:

A)There is a need to spread their huge fixed cost over as large a volume as possible
B)Price is often the single most important factor in competing with their products
C)Facilities are a maze of pipes,conveyors,tanks,valves,vats,and bins
D)Both A and B

Question 15

In the Service Matrix,to which quadrant does recreation belong?

A)Service shop
B)Professional service
C)Mass service
D)Service factory

Question 16

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

A)Make-to-order
B)Make-to-stock
C)Order-to-make
D)Stock-to-order

Question 17

Which of the following is a major difference between continuous processes and flow shops?

A)Inputs are fixed for continuous shops and the flow of work is continuous for flow shops
B)In flow shops,there is a discrete product or service instead of products not naturally divisible
C)Degree of automation is higher for flow shops
D)Continuous shops tend to be very small while flow shops tend to be very large

Question 18

Of the following,which form of transformation system has the lowest output variety but the highest batch size?

A)Job shop
B)Cellular
C)Project
D)Flow shop

Question 19

A __ is commonly used to produce highly standardized outputs in extremely large volume

A)Job shop
B)Flow shop
C)Continuous transformation process
D)Cellular production

Question 20

A logical,nominal,or virtual cell refers to a situation where the equipment is physically adjoining and reserved for production of only one part family.

Question 21

In cellular production the cellular form allows for a level of customization usually found in job shops.

Question 22

According to the service matrix developed by Schmenner,services with low contact intensity and customization attain profitability through high prices rather than high volumes.

Question 23

Continuous processes are characterized by low to moderate output variety and one to few in batch size.

Question 24

The concept of _____ ______ (Chase and Stewart,1994)is used by organizations to help guarantee their service,by anticipating where a service failure might occur and installing preventive measures.

Question 25

Of large scale and finite duration,_____ _____ tend to be non-repetitive,with multiple and often simultaneous,highly interdependent tasks.

Question 26

As the costs of fixed equipment investments rise with the volume produced,companies move from project to job,flow,and then cell transformation systems.

Question 27

In the product-process matrix,when the size of a batch increases significantly,with a corresponding decrease in output variety,then the flow shop is appropriate.