Deck 3: Individualshr Planningjob Analysis

Question 1

In the context of turnover management, employees can be best viewed as __________

A)variable expense
B)cost centers
C)expendable
D)free agents

Answer 1

D

Question 2

Which term below is not synonymous with the term motive?

A)need
B)suspicion
C)want
D)desire

Answer 2

B

Question 3

Which of the following is not an approach to job design?

A)job enlargement
B)person/job fit
C)job rotation
D)job enrichment

Answer 3

B

Question 4

What is a psychological contract?

A)the unwritten employment contract between a job applicant and a prospective employer
B)the unwritten expectations employees and employers have about the nature of their work relationships
C)a description of a new employee's expectations after the first days on the job
D)the trade-off between tangible and intangible items the overall compensation package

Question 5

Which is the first step in the HR planning process?

A)review HR strategic plans
B)assess the internal and external workforce
C)compile forecasts
D)Identify recruiting sources

Question 6

Which of the following statements is not a myth on retaining employees?

A)If solid performers want to leave, the company cannot hold them.
B)Money is the main reason people leave.
C)Hiring has nothing to do with retention.
D)Employers should be concerned about retention even in a layoff situation.

Question 7

Ability, effort level expended, and organizational support are the three factors in the equation for _______________.

A)organizational efficiency
B)individual performance
C)organizational effectiveness
D)individual motivation

Question 8

Reduced productivity and decreased customer service are considered __________ costs of turnover.

A)separation
B)replacement
C)hidden
D)training

Question 9

A formal system to gather data about what people are doing in their jobs is called ________

A)job classification
B)job evaluation
C)workforce analysis
D)job analysis

Question 10

Linda works 8:00 - 6:30 on Monday, 7:00 - 6:30 on Tuesday, 6:00 - 5:00 on Wednesday, is off work on Thursday, and works 7:00 - 6:00 on Friday. Linda is working _______________.

A)shift work
B)telework
C)a flexible schedule
D)a compressed workweek

Question 11

An arrangement in which two employees perform the work of one full-time job is called _______________.

A)job sharing
B)flextime
C)part-time employment
D)alternate work scheduling

Question 12

Companies are being forced to study reasons why employees remain and leave organizations primarily because _______________.

A)absenteeism trends are increasing
B)there are fewer qualified and productive people in the workforce, and the higher performers are more in demand
C)employees are less loyal today than they used to be
D)they have control over whether employees choose to leave the organization

Question 13

Which of the following would not be a solution that a company would offer as a solution to work/life balancing?

A)on-site health services
B)shift work
C)telecommuting
D)compressed workweeks

Question 14

The _______ _______ can be evaluated by identifying both the external and internal workforce.

A)labor market
B)unemployment rate
C)AAP goals
D)available workforce

Question 15

Which of the following reasons is not identified in the text as a major reason for the increased attention to job design?

A)Job design can influence the psychological contract.
B)Job design can influence performance.
C)Job design can affect physical and mental health.
D)Job design can affect job satisfaction.

Question 16

The degree to which employees believe in and accept organizational goals and desire to remain with the organization is referred to as _______________.

A)organizational commitment
B)employee loyalty
C)job satisfaction
D)motivation

Question 17

is the desire within a person causing that person to act, and is a goal-directed drive.

A)Motivation
B)Loyalty
C)Precept
D)Attitude

Question 18

Which of the following is an example of involuntary turnover?

A)resignation
B)retirement
C)military enlistment
D)termination due to organizational policies

Question 19

is a positive emotional state resulting from evaluating one's job experiences.

A)Organizational commitment
B)Employee engagement
C)Employee loyalty
D)Job satisfaction

Question 20

Retention evaluation is a facet of the HR roles of ________ and ________

A)training and development
B)employee and labor relations
C)compensation and benefits
D)planning and staffing

Question 21

O*NET is a job analysis database provided by________

A)AFL-CIO
B)OSHA
C)EEOC
D)U.S.Department of Labor

Question 22

An employer who shifts from using terms like "workers" and "employees" to "crew members" and "associates" is likely trying to place more emphasis on teamwork.

Question 23

One positive result of corporate downsizing has been the improved level of employee loyalty and retention of the remaining employees who survived the layoffs.

Question 24

Organizational commitment is a measure of the employee's willingness and ability to contribute to the organization.

Question 25

Job rotation is the process of shifting a person from department to department.

Question 26

Which is the most common form of job analysis?

A) worker based
B) manager based
C) task based
D) legal-based

Question 27

The main outputs of a job analysis are _______ _______ and _______ _______

A)job classifications and salary bands
B)succession charts and organization charts
C)job descriptions and job specifications
D)OSHA data and EEO data

Question 28

Motivation is highly individualized, so managerial strategies must be broad based in order to address these individual concerns.

Question 29

include exit interview time, unemployment expenses, and legal fees for challenged dismissals.

A)Productivity costs
B)Hiring costs
C)Replacement charts
D)Separation costs

Question 30

If employees are satisfied with their jobs and committed to the organization, they are less likely to withdraw from the organization.

Question 31

Developing job descriptions and specifications is done in which phase of a job analysis?

A)Legal review
B)Pay scale development
C)Implementation
D)Competitor analysis

Question 32

Job design refers to organizing tasks, duties, and responsibilities into a productive unit of work.

Question 33

Turnover that occurs when an employee decides to stay home for family reasons is classified as _______________.

A)controllable turnover
B)uncontrollable turnover
C)functional turnover
D)dysfunctional turnover

Question 34

The psychological contract can create either a positive or a negative relationship between an organization and an individual.

Question 35

Psychological contracts include both tangible items such as wages, benefits, employee productivity, and attendance; and intangible items such as loyalty, fair treatment, and job security.

Question 36

Which of the following statements is true about job analysis?

A)It has grown in importance.
B)It is less important than before.
C)New technologies make it virtually obsolete
D)It has little use outside the area of compensation administration.

Question 37

Tina, the director of HR, is concerned about the high level of turnover at her company. From exit interviews, she suspects that certain supervisors may have higher turnover than others due to their supervisory skills, or lack thereof. In order to verify this hunch, Tina should analyze turnover by _______________.

A)employee performance rating and demographic characteristics
B)department and reason for leaving
C)reason for leaving and length of service
D)job level and business unit

Question 38

Job analysis that focuses on how knowledge and skills are used is called _______.

A)psychology based
B)competency based
C)biographically based
D)historically based

Question 39

The U.S.Department of Labor uses "separation" to mean _______________.

A)involuntary termination
B)retention management
C)departure from the organization
D)de-hiring

Question 40

If the characteristics of an employee do not match well with the characteristics of the job, it could be said that there is not a good person-job fit.

Question 41

Describe three type of alternative work schedules and possible drawbacks, where applicable.

Question 42

Identify the five main drivers of retention. Describe the HR-related activities which are related to each driver.

Question 43

Discuss the topics of job satisfaction and organizational commitment. Provide a definition for each and identify the advantages of a satisfied and committed workforce.

Question 44

If a key employee leaves the firm, it is considered to be dysfunctional turnover.

Question 45

Identify what is meant by the term "psychological contract," and explain why this is an important concept.

Question 46

What is job design and why is it important?

Question 47

Turnover is costly and managers should take every precaution to avoid it.