Deck 12: Information Systems and System Development

Question 1

MISs are typically interactive and provide information on demand whenever a decision needs to be made.

Answer 1

False

Question 2

With a JIT system,inventory,production resources,and finished products are limited to the right number at the right time as required to fill orders.

Answer 2

True

Question 3

The GIS in the figure above shows the locations of crime incidents based on the selected crime type,location,and date range.

Answer 3

True

Question 4

The SCM describes the development of a system from the time it is first studied until the time it is updated or replaced.

Question 5

Middle managers supervise nonmanagement workers.

Question 6

In 1950,Alan Turing-one of the first AI researchers-argued that if a machine could successfully appear to be human to a knowledgeable observer,then it should be considered intelligent.

Question 7

In traditional system development,the phases of system development are carried out in a preset order.

Question 8

The goal of supply chain management (SCM)is to organize and correlate all information about a product to help companies improve products,more efficiently create and manage the production of products,and better track costs and profits.

Question 9

Operating systems manage and process data from its generation (such as data resulting from orders,documents,and other business transactions)through its conversion into information.

Question 10

A paperless office has been achieved through a variety of technologies and processing techniques.

Question 11

One advantage of playing against a computer is that once the human player makes a mistake,there is still hope that the computer opponent will make its own mistake at a later time,to level the playing field in that game.

Question 12

Some expert systems are designed to take the place of human experts,while others are designed to assist them.

Question 13

ERP refers to the transfer of data between different companies using networks,such as the Internet.

Question 14

A design and manufacturing system helps with the decision and/or manufacturing of products.

Question 15

TPS transactions are typically processed using batch processing.

Question 16

Application programmers manage day-to-day processing once a system has become operational.

Question 17

In addition to the normal business transaction processing systems,there are also specialty transaction processing systems used by law enforcement,the military,and other organizations.

Question 18

A Web programmer designs and develops Web sites.

Question 19

An emerging sport robotic application is the exoskeleton suit.

Question 20

Information systems are used to support business intelligence (BI).

Question 21

Neural networks is the field devoted to the study of robots-devices,controlled by a person or a computer,that can move and react to sensory input.

Question 22

According to the Bureau of Labor Statistics,two of the top five projected fastest growing careers in the United States through 2016 are IT jobs.

Question 23

A(n)data mart typically stores data for an entire enterprise.

Question 24

DSSs are most often used by middle and executive managers when unstructured,unpredictable,on-demand information is needed for decisions.

Question 25

The goal of supply chain management (SCM)is to reduce operating and inventory costs while meeting delivery objectives and increasing profits.

Question 26

____ is the process of gathering,storing,accessing,and analyzing data about a company in order to make better business decisions.

A)Business intelligence
B)System architecture
C)Business flowchart
D)Enterprise architecture

Question 27

A(n)systems analyst codes system software,fine-tunes operating system performance,and performs other system software-related tasks.

Question 28

Managers are usually classified into three categories: executive,____,and operational.

A)development
B)strategic
C)middle
D)decision

Question 29

-The GIS program shown above can be used for a wide variety of design applications.

Question 30

System development can take place in-house or it can be outsourced to external companies.

Question 31

The goal of business intelligence is to provide a detailed picture of an organization,its functions,and its systems,and the relationships among these items.

Question 32

____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase.

A)Customer service
B)Customer profiling
C)Personalization
D)Data mining

Question 33

A(n)geographic information system (GIS)is an information system that combines geographic information (such as maps and topology and terrain data)with other types of data in order to provide a better understanding of the relationships among the data.

Question 34

Data mining used in conjunction with Web site data is referred to as Web mining.

Question 35

____ is a conceptual blueprint that defines the structure and operations of an enterprise (a business,organization,government agency,or other entity).

A)Business intelligence
B)System architecture
C)Business flowchart
D)Enterprise architecture

Question 36

-The figure above shows the components of a(n)information system.

Question 37

The purpose of the preliminary investigation is to define and evaluate the situation relatively quickly,to see if it is worthy of further study.

Question 38

A(n)____ is a collection of elements (people,hardware,software,and data)and procedures that interact to generate information needed by the users in an organization.

A)operating system
B)information system
C)device
D)utility program

Question 39

The combination of hardware,software,and other resources used to facilitate communications and enhance productivity is collectively referred to as a(n)system development life cycle (SDLC).

Question 40

The data dictionary resulting from the system analysis phase includes any instruments used in the data gathering stage,as well as the resulting diagrams,tables,trees,checklists,and other tools used to summarize and analyze the gathered data.

Question 41

In an expert system,the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.

A)rules processor
B)inference engine
C)data authority
D)knowledge bus

Question 42

An inventory management system that goes beyond just inventory to act as a complete distribution system is referred to as a ____ management system (WMS).

A)warranted
B)warehouse
C)wireless
D)world

Question 43

____ is a special type of large,integrated system that ties together all types of a company's activities,such as planning,manufacturing,sales,marketing,distribution,customer service,and finance.

A)ERP
B)EDI
C)GIS
D)DSS

Question 44

Two specific types of ____ are e-commerce systems and point-of-sale (POS)systems.

A)order entry systems
B)accounting systems
C)office systems
D)document processing systems

Question 45

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations),it is called ____.

A)ERP2
B)EDI
C)CRM
D)EAI

Question 46

____ refer to the variety of systems in place to record the details of financial transactions,such as payments and purchases.

A)Accounting systems
B)Payroll systems
C)Order entry systems
D)Transaction processing systems

Question 47

____ carry on written "conversations" with people in a natural language.

A)Expert systems
B)Intelligent agents
C)Chatterbots
D)Neural networks

Question 48

A company's ____ oversees routing transaction processing and information systems activities,as well as other computer-related areas.

A)chief executive officer (CEO)
B)chief security officer (CSO)
C)chief information officer (CIO)
D)chief data officer (CDO)

Question 49

The various types of communications systems in place in many organizations include e-mail,messaging,online conferencing,____,and telecommuting.

A)point-of-sale (POS)systems
B)collaborative (workgroup)computing
C)fingerprint payment systems
D)geographic information system (GIS)

Question 50

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.

A)neural networks
B)expert systems
C)robots
D)biometric systems

Question 51

A ____ is responsible for maintaining a large,multiuser system.

A)software engineer
B)system administrator
C)vice president of information systems
D)programmer/analyst

Question 52

A(n)____ provides regular,routine,and timely information to decision makers.

A)transaction processing system
B)office system
C)general ledger system
D)management information system (MIS)

Question 53

The ____ Web is a predicted evolution of the current Web in which all Web content is stored as if it were data in a database so that it can be retrieved easily when needed to fulfill user requests.

A)Intelligent
B)Knowledge
C)Central
D)Semantic

Question 54

Each phase of the ____ produces some type of documentation to pass on to the next phase.

A)system analysis
B)system development life cycle
C)system implementation
D)system acquisition

Question 55

When computer systems perform in ways that would be considered intelligent if observed in humans,it is commonly referred to as ____.

A)artificial intelligence (AI)
B)computer-aided design (CAD)
C)computer-aided manufacturing (CAM)
D)neural networks

Question 56

Although more expensive than conventional outsourcing since company staff must maintain the facilities,train employees,and oversee the facility,____ does give the company much more control.

A)captive offshoring
B)indirect outsourcing
C)capital offshoring
D)pointed outsourcing

Question 57

____ managers include supervisors,office managers,foremen,and other managers who supervise nonmanagement workers.

A)Operational
B)Executive
C)Middle
D)External

Question 58

____ refers to the use of computers to help manage manufacturing operations and control machinery used in those processes.

A)Computer-aided manufacturing (CAM)
B)Computer-aided design (CAD)
C)Enterprise architecture
D)Product lifecycle management (PLM)

Question 59

A(n)____ is responsible for setting up and managing large databases within an organization.

A)database administrator
B)application programmer
C)database analyst
D)data processing director

Question 60

To help store,organize,and retrieve documents once they have been created in or converted to an electronic format,____ systems can be used.

A)transaction processing
B)document processing
C)document management
D)office automation

Question 61

Some benefits can be computed relatively easily by calculating the amount of labor the new system will save,the reduction in paperwork it will allow,and so on.These gains are called ____ because they represent quantifiable dollar amounts.

A)automatic gains
B)first-level gains
C)transparent benefits
D)tangible benefits

Question 62

Case 12-2
Mother Goose Computing,Inc.provides computational biology consulting services.They are currently updating several of their systems.
For the protein folding division,Mother Goose is planning to implement the new system module by module.This is called a ____ conversion.

A)phased
B)direct
C)parallel
D)pilot

Question 63

A(n)____ is used to describe the characteristics of data used in a database or other type of computer system.

A)system flowchart
B)input/output design
C)data dictionary
D)preliminary design

Question 64

____ are useful for identifying procedures and summarizing the decision making process for one step of a system.

A)Decision tables
B)Feasibility reports
C)Data dictionaries
D)Entity-relationship diagrams

Question 65

Case 12-1
Mary is entering her senior year of college.She has a meeting on Friday with her advisor to discuss her career plans.
Mary wants to avoid common mistakes that individuals make when they are starting out in the IT industry.Her advisor should tell her to beware of ____.

A)honing problem solving skills
B)mastering underlying principles of technology
C)adapting to new challenges
D)focusing too much on certifications

Question 66

Systems that are used by an entire enterprise are referred to as ____________________ systems.

Question 67

Case 12-2
Mother Goose Computing,Inc.provides computational biology consulting services.They are currently updating several of their systems.
For the genomics division,Mother Goose is planning to replace the old system by the new one all at once.This is called a ____ conversion.

A)phased
B)direct
C)parallel
D)pilot

Question 68

____ is the phase of system development in which the problem area is studied in depth and the needs of system users are assessed.

A)Preliminary investigation
B)System design
C)System analysis
D)System acquisition

Question 69

The objective of ____ is to gather useful data about the system under study.

A)data design
B)data processing
C)data collection
D)data analysis

Question 70

____________________-the use of intelligent software to find subtle patterns that may not be evident otherwise-is often used with data warehouses and data marts to identify patterns and relationships between data.

Question 71

____________________ is the process of designing and implementing a new or modified system.

Question 72

A(n)____________________ is a collection of elements and procedures that interact to accomplish a goal.

Question 73

____ focuses on specifying what the new system will look like and how it will work.

A)System analysis
B)System acquisition
C)System implementation
D)System design

Question 74

Case 12-2
Mother Goose Computing,Inc.provides computational biology consulting services.They are currently updating several of their systems.
For the biochemistry division,Mother Goose is planning to implement the new system first in their New York location.If it works properly,they will extend it to their Boston and Chicago locations.This is called a ____ conversion.

A)phased
B)direct
C)parallel
D)pilot

Question 75

With a ____,both systems are operated in tandem until it is determined that the new system is working correctly,and then the old system is deactivated.

A)phased conversion
B)direct conversion
C)parallel conversion
D)pilot conversion

Question 76

Systems that link and are used by multiple enterprises-such as a business and its suppliers and other business partners-are often called ____________________ systems.

Question 77

Class diagrams and use case diagrams are used to illustrate systems based on the concept of ____.

A)procedures
B)functions
C)entities
D)objects

Question 78

When a proposal for a new system or system modification is submitted,one of the first steps is to conduct a ____.

A)preliminary design
B)preliminary investigation
C)preliminary implementation
D)preliminary acquisition

Question 79

Case 12-1
Mary is entering her senior year of college.She has a meeting on Friday with her advisor to discuss her career plans.
Mary is interested in identifying the business needs of a system and ensuring the systems meet those needs.Her advisor will probably tell her to look into becoming a ____.

A)database analyst
B)business analyst
C)communications analyst
D)computer operator

Question 80

The ____ contains a list of technical specifications for equipment,software,and services determined during the system design phase and requests that vendors propose products that meet those specifications.

A)benchmark test
B)request for proposal (RFP)
C)request for quotation (RFQ)
D)data dictionary