Deck 6: Effective Communication

Question 1

Metacommunication:

A) Includes the role of the communicator
B) Covers all the factors that influence how the message is sent
C) Conveys messages about how to interpret both verbal and nonverbal communication
D) A and C only
E) All of the above

Answer 1

All of the above

Question 2

Important aspects of verbal communication include which of the following? Select all that apply.

A) Vocabulary
B) Volume of voice
C) Connotative meaning
D) Inference
E) Pacing
F) Vernacularity

Answer 2

Vocabulary
Connotative meaning
Inference
Pacing

Question 3

Collaboration is dependent on the effectiveness of communication among members of the healthcare team.

Answer 3

True

Question 4

Which of the following statements finishes the sentence? Communication can:

A) Be discreet or indirect
B) Sent and received through any of the five senses
C) Contain any of the five requirements for effective communication
D) Be unaffected by cultural differences.

Question 5

Which of the following is not a means of verbal communication?

A) Oral
B) Written
C) Gestures
D) Tone of voice

Question 6

You are working with an OR team that decides to use a huddle.What is a reason that a team would use a huddle?

A) Informing the team about the plan that has been developed for the treatment of the patient
B) Confirming plans to meet for social entertainment after work hours
C) Providing updated information requiring adjustment of the plan
D) Requesting more assistance from others to perform the plan

Question 7

Which of the following are the components of SBAR?

A) Situation, Background, Assessment, Request
B) Situation, Background, Appraisal, Recommendation
C) Situation, Background, Assessment, Recommendation
D) Situation, Backdrop, Assessment, Recommendation

Question 8

Stereotyping to draw conclusions from a person's background can be useful in understanding the patient.

Question 9

Potter and Perry include denotative as:

A) One of the five important factors in nonverbal communication
B) A factor in one of the six aspects of verbal communication
C) Meaning the intonation of a person's voice
D) Meaning the clarity and brevity of verbal communication

Question 10

Which of these statements is true about good communication between a patient and nurse? Select all that apply.

A) Is essential for effective nursing care
B) Allows room for ambiguity when in the patient's best interest
C) Is an intuitive skill
D) Is a learned skill

Question 11

The nurse is talking to the physician and is overheard saying,"I think that his incision is bleeding more than usual and requires intervention by you." This statement is an example of which component of SBAR?

A) Situation
B) Background
C) Assessment
D) Recommendation

Question 12

Barriers to communication can include false reassurance,use of jargon,and advice giving.

Question 13

Use of jargon is not useful in a therapeutic nurse-patient relationship.

Question 14

In collaboration,the person with the most knowledge is always of the utmost importance in effective nurse-patient communication.

Question 15

Choice of clothing is:

A) A vital component in nonverbal nurse-patient communication
B) A way of verbally communicating important nursing information
C) Identified by as an important means of connotative meaning
D) A category in which people communicate nonverbally

Question 16

Communication models:

A) Demonstrate the necessity of its five components
B) Are a method of communicating effectively with patients
C) Illustrate the complexity of the communication process
D) Define the five basic components of effective communication

Question 17

Which of the following concepts are the basic components in communication? Select all that apply.

A) Decoder
B) Operator
C) Receiver
D) Message
E) Instigator

Question 18

Barriers to communication may lower a patient's self-esteem.

Question 19

When conveying the "S" section of the SBAR communication,it should be as long as it takes to thoroughly communicate what you need.