Deck 2: Multicultural and Global Communication

Question 1

Both genders bring strength to the workplace; but, in general, women in the United States tend to use language to create connections and relationships more than men do.

Answer 1

True

Question 2

Only women can be victims of sexual harassment.

Answer 2

False

Question 3

Although there are many language differences throughout the world, nonverbal signals are basically the same.

Answer 3

False

Question 4

Quid pro quo is a term used to describe different cultural beliefs.

Question 5

Ethnocentrism is the inherent belief that one's own cultural values and traditions are correct and superior to other cultures.

Question 6

Computer translation software can be used to translate languages; therefore, translators are no longer required to communicate between two languages.

Question 7

Learning about other cultures lets you categorize individual persons by their culture and know their beliefs and preferences.

Question 8

Cultural background affects how individuals communicate and how they interpret messages from others.

Question 9

In general, Asian cultural background has favored an indirect style of communication.

Question 10

English is the primary language used in conducting multinational business; therefore, current global marketing strategies shape their products and their Web sites to appeal only to the countries where English is the native language.

Question 11

Low-context countries generally take a long-term view of time.

Question 12

An understanding of cultures recognizes that cultural backgrounds and experiences influence behavior and communication so it is important to learn certain characteristics of different cultures and apply that to all persons in a particular culture.

Question 13

Outsourcing moves part or all of the business processes to a service provider.

Question 14

The friendly, outgoing competitive, informal American primarily uses the indirect plan of business communication and may not be well received in Asian countries.

Question 15

People in high-context cultures place high value on productivity and direct communication.

Question 16

Guidelines for successful business communication in a multinational and global society is to review communication principles, analyze the message receiver, be open to and accepting of other cultures, learn about other cultures and apply what you learn, and consider language needs.

Question 17

A global supply chain is a system of moving products or services from supplier to consumers by outsourcing part of the supply system to resources from other countries.

Question 18

Some English words may have different meanings in different countries although the native language in these countries may be English.

Question 19

Some words and phrases are difficult to translate from one language to another.

Question 20

Gender and age are two of five core cultural dimensions.

Question 21

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
A national or racial group of people; groups of people with similar characteristics.

Question 22

Cultural barriers that prohibit effective multicultural communication include

A) cultural relativism, ethnocentrism, and lack of global experience.
B) Discrimination and harassment, language, cultural relativism, and ethnocentrism.
C) quid pro quo, high-context culture, and the acceptance of the needs of others.
D) stereotypes, hostile environment, and a common business language.

Question 23

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
Strictly categorizing individuals based on simplistic understanding of groups.

Question 24

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
Information exchange among people from different cultures.

Question 25

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
Shared values and behavioral expectations of an organization; sometimes referred to as "the way we do things around here."

Question 26

Which of the following is NOT a characteristic of language variations?

A) Translation of slogans may have different meanings.
B) Words such as "gift" may have a different meaning.
C) The use and arrangement of parts of speech vary in different languages.
D) Nonverbal signals are the same or similar in different countries; for example, a smile is a smile.

Question 27

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
Information exchange with a world market.

Question 28

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
Persons who live and work outside their home country.

Question 29

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
A company's transfer of tasks and processes to a service provider for completion.

Question 30

The belief that your own cultural traditions and values are correct and superior is

A) cultural relativism.
B) a stereotype.
C) ethnocentrism.
D) quid pro quo.

Question 31

Examples of communication challenges in a global environment are

A) Not understanding cultural differences
B) Differences in time
C) Words that have different meanings and connotations and different language patterns for parts of speech
D) a, b, and c

Question 32

The primary business language, even in countries for which English is the second language, is

A) English
B) indirect
C) French
D) Spanish

Question 33

Global communication challenges include

A) variations in time, holidays, days in a workweek, and language.
B) direct and indirect communication styles, belief that there is more than one right way, and shared meanings.
C) lack of understanding of other cultures and placing a high value on mutual understanding.
D) productivity and favorable relationships.

Question 34

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
An offensive work environment that interferes with job performance.

Question 35

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
A company's moving all or part of their business operation outside of the home country.

Question 36

MATCHING
Match each statement to the item listed below.
a.Outsourcing
b.Corporate culture
c.Global communication
d.Stereotyping
e.Expatriates
f.Multicultural communication
g.Hostile environment
h.Offshoring
i.Ethnicity
j.Core cultural dimensions
Race, ethnicity, gender, age, and physical disability that affects expectations, behavior, and values.

Question 37

In Germany business communication generally requires that business transactions

A) begin with small talk.
B) are indirectly discussed.
C) rely on informal relationships and. understandings
D) focuses on getting the job done.

Question 38

Countries with a general preference for indirect communication are likely also to

A) value individualism.
B) value family and group authority.
C) place a higher value on words than shared background.
D) favor structured messages with technical details.

Question 39

Strategies for effective global communication include

A) communicating by telephone instead of e-mail or postal mail.
B) using a translator when speaking to a person whose English is a second language.
C) learning about other cultures and applying what you learn.
D) avoiding use of any words in a language other than your own to avoid being incorrect.

Question 40

Five generally recognized core cultural dimensions are

A) ethnicity, race, gender, age, and physical challenge.
B) corporate, multicultural, language, ethnicity, and global.
C) English, German, Scandinavian, French, and Japanese.
D) friends, colleagues, employers, employees, and family.

Question 41

Explain why bilingualism can be an important skill to emphasize when applying for a business position.

Question 42

Discuss the most challenging cultural difference faced by 101 global executives.as reported on a survey by McCall and Hollenbeck.

Question 43

What language adjustments would you make if you are a person whose native language is English and are communicating with someone speaking English as a second language?

Question 44

Generally speaking, Mexican culture is high context.Based on what you know about high-context cultures, describe characteristics that might be a part of the culture of people who live in Mexico.

Question 45

Discuss how time differences, workweeks, and holidays can affect communication between people living and working in two different countries.

Question 46

Explain three basic guidelines for communicating in a multicultural business environment.

Question 47

Describe the difference between an interpreter and a translator.

Question 48

Discuss the meaning of Learn about other cultures and apply what you learn.

Question 49

Compare or contrast cultural preferences that you might find in each country if you were traveling or working in both China and Germany.

Question 50

Explain why it is important for business communication students to learn how to communicate effectively with persons from other cultures.