Deck 5: Print and Electronic Messages

Question 1

A user-friendly web design and effective navigation enhance the credibility of a website.

Answer 1

True

Question 2

E-mail is so popular because it affords a high degree of privacy.

Answer 2

False

Question 3

Revising and editing are different names for the same process.

Answer 3

False

Question 4

A distribution list may be used when multiple receivers are sent the same e-mail message.

Question 5

Changing writing methods can help overcome writer's block.

Question 6

Grammar and spelling errors need not be corrected in business messages sent via e-mail.

Question 7

Secondary purposes support the main idea in a written message.

Question 8

Blogs are more conversational in tone than a business letter.

Question 9

An advantage of oral messages is that they can be transmitted quickly.

Question 10

Research represents the most common Internet application.

Question 11

Proofreading is done before and after revising and editing.

Question 12

An advantage of a written message is that it is a permanent record that may have legal value.

Question 13

The first step in developing a business message is to draft the message.

Question 14

The traditional outline method works well when generating ideas and determining how they relate to one another.

Question 15

Memos may have an internal or external audience.

Question 16

Message purposes should be established within the framework of the four business communication goals.

Question 17

Business e-mail should be developed using the same three-step plan as other messages.

Question 18

Writers should use the "more is better" principle when selecting the number and variety of word processing emphasis techniques to use in print and e-mail messages.

Question 19

A message with long words and sentences may have a high readability level even if the words are familiar and the sentences are easy to understand.

Question 20

A grammar checker detects and corrects grammar and punctuation errors.

Question 21

Which of the following is the best subject line for an e-mail message?

A) Budget Request
B) Budget Request and Performance Appraisal Due
C) Budget Request Due February 15
D) FW: RE: FW: FW: Budget Request

Question 22

If you inadvertently send an e-mail before you are ready, it is easy to retrieve or cancel the e-mail.

Question 23

The four areas in which you analyze the receiver of a message are

A) knowledge, interests, attitudes, and emotional reaction.
B) knowledge, interests, attitudes, and gender.
C) knowledge, interests, emotional reaction, and age.
D) knowledge, interests, emotional reaction, and culture.

Question 24

Websites need regular maintenance; at a minimum, semi-annual updates to a website should be made.

Question 25

Format and style of a message vary with the audience.

Question 26

Which of the following statements about instant messaging is NOT true?

A) A professional tone with no slang is a hallmark of instant messaging.
B) The content of an instant message should be limited to one or two thoughts.
C) The message length is limited.
D) The most-used feature of instant messaging is the "away" message alert.

Question 27

An advantage of an oral message is that it

A) accommodates lengthy and complex content.
B) allows for immediate feedback.
C) can have legal value.
D) provides a permanent record.

Question 28

Use emoticons in business e-mail to give personality to your messages.

Question 29

Which of the following is the three-step process for developing business messages?

A) Analyze receiver and situation, select organizational plan, and compose message content.
B) Determine purposes, analyze receiver and situation, and compose message content.
C) Plan, compose, proofread.
D) Plan, draft, finalize.

Question 30

The "cc" feature of e-mail is used to ensure receivers' e-mail addresses are not made public.

Question 31

Which of the following is NOT part of the planning process?

A) Apply the principles of business communication.
B) Establish purposes.
C) Outline the message content.
D) Select the organizational plan.

Question 32

The best organizational plan and best type of message for persuading someone to donate to a community project that feeds the homeless is a(n)

A) direct, oral message.
B) direct, written message.
C) indirect, oral message.
D) indirect, written message.

Question 33

All computer programs are not compatible when it comes to attachments, and some e-mail programs don't support multiple attachments.

Question 34

Which of the following is an appropriate situation in which to use e-mail?

A) Cancellation of a meeting scheduled for this afternoon
B) Discussion of a job performance evaluation
C) Negotiation of a salary increase
D) Reminder of an upcoming deadline for budget submissions

Question 35

A thesaurus suggests alternatives or antonyms for words in a message.

Question 36

The most important information in an e-mail should be the opening sentence or paragraph.

Question 37

Which of the following is NOT a step in the proofreading process?

A) Pay special attention to names, numbers, and unusual words.
B) Read the material once for content, once for mechanics.
C) Read the material to a colleague bottom to top.
D) Use your word processing software spell checker to check for spelling errors.

Question 38

Readability formulas assess the sentence length, complexity of sentence structure, and the number of syllables or characters in words.

Question 39

The revision stage allows the writer to make changes that add strength and distinctiveness to the message.

Question 40

The revising process includes all but which one of the following?

A) Checking to see that business communication principles have been applied
B) Determining whether the message is mechanically correct
C) Thinking about the visual image the message creates
D) Verifying the content for accuracy and completeness

Question 41

How does a blog differ from a standard web page?

Question 42

What organizational plans are available for messages? Explain the features of each and when each should be used.

Question 43

How does writing for the Web differ from writing a business document such as a memo, a letter, or a report?

Question 44

Describe how to analyze a communication situation.

Question 45

List writing guidelines can you follow to ensure the web audience finds what they want quickly.