Deck 13: Interpersonal Communication and Teamwork

Question 1

Agendas are less important for audio and video conferences than for face-to-face meetings.

Answer 1

False

Question 2

One-to-one oral communication is less valuable in business than is one-to-one written communication.

Answer 2

False

Question 3

Interpersonal communication encompasses the verbal and nonverbal skills used in one-to-one and small-group interactions.

Answer 3

True

Question 4

Once damaged, a relationship cannot be repaired.

Question 5

Constructive feedback and criticism are different names for the same process.

Question 6

The attitudes, personal qualities, social graces, and habits that make someone a good employee and compatible coworker are referred to as "soft skills."

Question 7

Being aggressive during a conversational exchange demonstrates your enthusiasm for the topic being discussed.

Question 8

Having two or more people work together to draft a document is effective and efficient.

Question 9

"Communication climate" refers to the free flow of ideas within an organization.

Question 10

It is inappropriate for the leader of a meeting to set time limits for the topics on an agenda.

Question 11

The closing to a conversation may be verbal, nonverbal, or both.

Question 12

Writing teams face the same challenges as teams formed for other purposes.

Question 13

The second stage of conversation, the exchange, is delivered using the direct plan.

Question 14

On a self-managed team, some members have more responsibility for the finished product.

Question 15

Participating on a team can positively impact an individual's business knowledge and result in enhanced visibility in the organization as well better project management skills.

Question 16

Fast-paced questioning shows your interest and stimulates discussion.

Question 17

Only those who play a role in reaching a group's goals should be invited to a meeting.

Question 18

During a meeting it is the responsibility of the recorder to keep the group focused and not allow the discussion to stray off topic.

Question 19

In collaborative writing, the task of analyzing the receiver is done by the group.

Question 20

Relationships generally begin with cautious conversation.

Question 21

Creating and holding a mental image of the person with whom you are conversing by telephone will

A) give the impression the other person is important.
B) help you keep the conversation focused on the other person.
C) make your voice sound professional.
D) minimize the potential for in-person interruptions.

Question 22

A small group meeting participant spends most of his or her time

A) listening.
B) organizing materials.
C) speaking.
D) taking notes.

Question 23

Your goals when facilitating conflict resolution are to identify who was at fault and to have him or her apologize.

Question 24

Which of the following web-assisted technologies allows you to store a presentation and watch it at a later time?

A) Voice over Internet Protocol (VoIP)
B) Web caching
C) Web conferencing
D) Webcasting

Question 25

The quality of thinking that emerges from small-group meetings

A) has no relationship to what one person can achieve alone.
B) is usually higher than one person can achieve alone.
C) is usually lower than one person can achieve alone.
D) is usually the same as one person can achieve alone.

Question 26

On her way to an important Friday morning meeting, Shannon Gaydos observes one of the people she supervises speaking harshly to a customer.Shannon knows she must offer constructive feedback to the employee, so she decides to

A) concentrate more on her verbal than on her nonverbal message.
B) minimize the impact of her criticism by speaking in general terms.
C) speak to the employee early Monday morning.
D) stress the benefits the receiver will gain by modifying his/her behavior.

Question 27

Jordan Ragsdale has been the chair of a committee within his firm for over a year.Michelle Wymer became a member of the group about a month ago.Since joining the committee, Michelle has made few if any comments, yet Jordan knows she has creative ideas to share because she has discussed them with him outside of the group's regular weekly meeting.Jordan wants to encourage Michelle to speak at meetings.What should he do?

A) Ask Michelle to take notes.
B) During the meeting, ask Michelle direct questions related to her area of expertise.
C) Criticize Michelle privately.
D) Discuss the situation with another committee member and ask that person to talk to Michelle.

Question 28

The main purpose of constructive feedback is to help people understand where they stand in relation to the expected job behavior.

Question 29

The conflict resolution technique of compromise should be used when

A) some areas of agreement exist.
B) the relationship has been long-term.
C) the situation is an emergency.
D) the situation may be repeated.

Question 30

A process-improvement team draws its strength from the perspectives and diverse viewpoints its members represent.

Question 31

An open-ended question

A) can be used when background information is required.
B) does not work well if the receiver or situation is emotional.
C) may be leading.
D) may be perceived as threatening.

Question 32

Relationships cannot be repaired unless the participants are willing to let go of the problem that caused the breakdown.

Question 33

The anonymity of virtual discussions or meetings can reduce an individual's fear of disapproval; as a result, participation increases.

Question 34

The three most common communication styles are

A) aggressive, assertive, and direct.
B) passive, aggressive, and assertive.
C) passive, aggressive, and direct.
D) passive, assertive, and indirect.

Question 35

A person's status within the organization should be considered when a team evaluates the contributor's ideas.

Question 36

Webconferencing is a two-way synchronous communication.

Question 37

Traditional teams are bound by time and location; virtual teams are not.

Question 38

Webcasting is real-time, two-way communication.

Question 39

One benefit of keeping teams to ten or fewer members is that contributions are likely to be more balanced.

Question 40

You are trying to persuade colleagues in a branch office in another state that changes in Crater Mountain Hospital design are necessary before it goes out for bids. You want to present the changes and the benefit to your company and the client of making these proposed changes. Which of the following would be the most effective communication method for you to deliver your message?

A) Audio conference
B) Letter
C) Telephone call
D) Video conference

Question 41

What are two advantages of webconferencing?

Question 42

Define "communication climate" and explain how it relates to interpersonal communication.

Question 43

List five guidelines to observe when attending a social business gathering.

Question 44

List the three communication styles and tell how they differ.

Question 45

Conflict may be constructive or destructive. List at least two positive and two negative outcomes of conflict.

Question 46

List at least four "soft skills" employers are seeking in prospective employees.

Question 47

Name the five stages in the conversation process and explain the role each plays in a successful conversation.

Question 48

List and explain three general techniques for resolving conflict.

Question 49

Explain how a team might approach the steps involved in composing a message.

Question 50

Why would a business consider using a meeting format other than face-to-face?