Deck 15: Oral Communication Essentials

Question 1

Rehearsing a presentation will make it sound and look "canned."

Answer 1

False

Question 2

Purpose statements should be phrased in terms of the desired result or outcome.

Answer 2

True

Question 3

Storytelling is used to communicate information and enhance the oral communication process.

Answer 3

True

Question 4

It is possible to indicate comparisons and contrasts with voice pitch.

Question 5

Enunciation and pronunciation are used interchangeably when discussing how to use your voice effectively..

Question 6

Your personal appearance is an important part of the total communication environment.

Question 7

The closing of a presentation may be a summary of the main points in the presentation or specific what you would like the audience to do.

Question 8

Both speed and volume can be used to emphasize parts of your message.

Question 9

In oral communication, what you say is more important than how you say it.

Question 10

It is not necessary for a speaker to identify each main point in the body of the presentation; the audience will know by the tone and volume of the speaker's voice.

Question 11

The overall organizational framework for a presentation is (1)opening, (2)body, and (3)closing.

Question 12

While voice pitch can be used effectively for emphasis, voice volume refers simply to being heard by others.

Question 13

You can exhibit friendliness by showing a genuine interest in the feedback your audience provides.

Question 14

Storytelling is used to inform, to stimulate imagination, and to build community.

Question 15

For most business oral presentations, it is best to use the extemporaneous delivery technique.

Question 16

The tone with which a message is spoken can affect the way a receiver interprets that message.

Question 17

To impress an audience, use jargon, acronyms, and highly technical terms.

Question 18

Making eye contact with your receiver(s)is one way to project confidence.

Question 19

Thorough preparation helps to build a speaker's confidence.

Question 20

Although a lack of confidence on your part will cause you discomfort, it will not particularly bother your audience.

Question 21

Platform microphones are the most restrictive; handheld microphones are the least restrictive.

Question 22

Presentation aids are designed to increase comprehension and to entertain the audience.

Question 23

Rebekah Anspach has just been assigned the task of making an oral presentation to the budget committee of the company she joined three months ago. The first thing Rebekah should do is

A) analyze the audience.
B) determine the purpose of the presentation.
C) draft an outline.
D) gather supporting data.

Question 24

A team presentation should be viewed as a series of mini-presentations equal to the number of people on the team.

Question 25

The causal organizational pattern is used in presentations where the speaker is attempting to persuade the audience.

Question 26

What organizational plan would be best for an oral presentation in which a person is being introduced to an audience?

A) Causal
B) Direct or indirect
C) Problem and solution
D) Topical

Question 27

If you have prepared a packet of information to share with those attending your presentation, you should

A) distribute the packet as part of your opening so members can take notes as you speak.
B) distribute the packet as the audience enters so members can read the materials while waiting for you to begin.
C) tell the audience early in the presentation that the materials will be available following the presentation.
D) withhold information about the packet until you are ready to distribute it.

Question 28

Which of the following is NOT a reason for mispronouncing a word?

A) People you hear using the word pronounce it incorrectly.
B) The dictionary was not consulted for the correct pronunciation of unfamiliar words.
C) The speaker talks too fast and doesn't take care to verify that he or she is saying the word correctly.
D) The words are unfamiliar.

Question 29

Speaking with too little confidence to a large group is called nervousness.

Question 30

A manuscript speech

A) allows the speaker to maintain good eye contact with the audience.
B) is used only when precise wording is required.
C) is usually made up of short conversational sentences.
D) will be received well by the audience because there was ample time to prepare the speech and refine the gestures used in the presentation.

Question 31

The topic and objective of your presentation will determine the organizational pattern used.

Question 32

When preparing a presentation, it is not necessary to include

A) materials related to your main idea.
B) materials that include background materials.
C) materials that support your main idea.
D) materials to use in the question-and-answer period.

Question 33

Pitch refers to the

A) highness or lowness of your voice.
B) strength of your voice.
C) timbre of your voice.
D) volume of your voice.

Question 34

Effective communicators can evaluate nonverbal feedback from their audience while they are presenting their material.

Question 35

When introducing the people seated at a head table, an emcee should

A) alternate right to left from the center out.
B) begin with the main speaker, then others based on status.
C) move from his/her far right to center, then far left to center.
D) use alphabetic sequence.

Question 36

Which of the following is a disadvantage of an impromptu presentation?

A) Increase use of verbal fillers
B) Large degree of eye contact
C) Natural feel of delivery
D) Opportunity to respond to audience feedback

Question 37

A presentation typically has five to seven main points.

Question 38

Bolsa Industries is implementing a new insurance program, and Thuy Nguyen has been assigned the task of explaining the plan to employees.During the question-and-answer session, one of the attendees incorporates a negative remark about the plan into his question.In responding, Thuy should

A) acknowledge the remark but indicate that he prefers questions without comments.
B) answer the question but use facial expressions to show the questioner that he doesn't appreciate the negative tone.
C) go directly to the next question without responding to the negative individual.
D) rephrase the question then answer it.

Question 39

Participants in a radio interview have to rely entirely on voice and words to convey the message to the audience.

Question 40

Moderators of web conferences, in addition to having some of the same responsibilities as an emcee, are responsible for some of the technical aspects of the event.

Question 41

What are the three purposes of the closing of a presentation.

Question 42

What are an emcee's responsibilities as moderator of a question-and-answer session?

Question 43

Explain how a speaker can handle nervousness.

Question 44

If you are using a PowerPoint slide show to enhance your presentation, should you use lots of color, animation, transitions, and sound to keep the audience interested? Why or why not?

Question 45

What are the results of a speaker having too little or too much confidence?

Question 46

How can a speaker establish credibility and build confidence before actually beginning his or her presentation?

Question 47

Distinguish between the impromptu and extemporaneous delivery styles and give an example of when a business professional might be called upon to use each.

Question 48

Comment on the statement, "To improve your oral communication you should (a)improve your voice quality and use, and (b)strengthen your presence."

Question 49

If you were asked to explain the procedure for creating a user account for an online course to new students, which organizational pattern would you use? Why?

Question 50

Describe the organizational patterns that may be used in a presentation.