Deck 6: Controls and Control Systems

Question 1

Which of the following is controlled by feedback controls?

A) Work throughputs
B) Work inputs
C) Work outputs
D) Work Clans

Answer 1

C

Question 2

Which of these is NOT needed in order for the second step in the control process to be effective?

A) You must be able to conduct accurate measurements.
B) You must be timely in the measuring process.
C) You must be willing to measure
D) You must be able to graph performance objectives and standards

Answer 2

D

Question 3

The process of measuring performance and taking action to ensure desired results are a part of the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.

Answer 3

D

Question 4

__________ control occurs through self-discipline and self-control.

A) Steering
B) Feedback
C) Internal
D) Concurrent

Question 5

Ensuring that the final results meet desired standards is called _________ control.

A) feedforward
B) feedback
C) concurrent
D) feedmore

Question 6

Measuring performance and __________ are parts of the foundation of any control system.

A) punishing the guilty
B) taking corrective action
C) training
D) rewarding

Question 7

What is the second most important step in the control process?

A) Forecasting
B) Establishing objectives and standards
C) Measuring actual performance
D) Taking necessary action

Question 8

Ensuring clear directions and needed resources before the work begins refers to ___________ control.

A) feedback
B) feedforward
C) concurrent
D) relative

Question 9

Which of the following is controlled by concurrent controls?

A) Work throughputs
B) Work inputs
C) Work outputs
D) Work Clans

Question 10

Work inputs are controlled by which controls?

A) Feedforward
B) Concurrent
C) Feedback
D) Internal

Question 11

Focusing on substantial differences between actual and desired performance is called management by ___________.

A) design
B) principal
C) direction
D) exception

Question 12

A manager stopping by before a shift to see if everything is ready to go for the day is an example of a(n)__________ control.

A) steering
B) feedback
C) feedforward
D) concurrent

Question 13

Managers need to know that the control process can only begin one way,by

A) forecasting.
B) establishing objectives and standards.
C) measuring actual performance.
D) taking necessary action.

Question 14

Control that focuses on what is happening during work in process is called _____ control.

A) feedforward
B) feedback
C) feedless
D) concurrent

Question 15

A(n)__________ measures work efforts that go into a product.

A) input standard
B) output standard
C) transparent control
D) leadership control

Question 16

A(n)__________ is a measure of performance results in terms of quantity,quality,cost,or time.

A) forecast
B) output standard
C) input standard
D) data base

Question 17

Output standards in business would include:

A) the average educational level of employees.
B) the quality of the raw materials used to make the product.
C) quality ratings of the final product.
D) reliability ratings on production equipment.

Question 18

At Home Décor,Inc.the production manager requires zero defects on all parts received from its vendors.This is an example of which of these standard/control?

A) Output standard
B) Feedback control
C) Input standard
D) Historical standard

Question 19

Which process identifies lessons learned through a completed project,task force assignment,or special operation?

A) Performance assignment
B) Planning session
C) Planning function
D) After-action review

Question 20

UPS carefully measures the routes and routines of its drivers to establish the times expected for each delivery.When a delivery manifest is scanned as completed,the driver's time is registered in an electronic performance log that is closely monitored by supervisors.UPS is using __________ comparisons.

A) historical
B) engineering
C) local
D) relative

Question 21

The two most common types of objectives in the management by objectives process are work related improvement and __________ objectives.

A) strategic
B) financial
C) personal development
D) specific action

Question 22

The pathway from project start to conclusion that involves activities with the longest completion time is called the __________.

A) critical path
B) economic order quantity
C) purchasing control level
D) financial minimum level

Question 23

Influencing behavior through norms and expectations set by the organization's culture is called __________ control.

A) market
B) external
C) bureaucratic
D) clan

Question 24

The process of focusing on quality in every part of the organization with a philosophy of continuous improvement,and doing things right the first time is called

A) quality circles.
B) total quality management.
C) supply chain management.
D) international quality control.

Question 25

A(n)__________ chart graphically displays the scheduling of tasks required to complete a project.

A) business
B) Gantt
C) Paredo
D) project

Question 26

Which of these controls influence behavior through authority,policies,procedures,job descriptions,budgets,and day to day supervision?

A) Internal
B) External
C) Bureaucratic
D) Market

Question 27

__________ is the process of ensuring that inventory is only big enough to meet immediate needs.

A) Financial planning
B) Management control
C) Inventory control
D) Direct control

Question 28

When production materials arrive from suppliers as they are required,it is called __________ scheduling.

A) on time
B) almost on time
C) strategic
D) just-in-time

Question 29

The influence of competition on the behavior of organizations and their members refers to _____ control.

A) internal
B) clan
C) bureaucratic
D) market

Question 30

The point at which total revenues equal total costs and profits begin is called the __________.

A) profit margin
B) breakeven point
C) maximum cost point
D) marginal revenue point

Question 31

A(n)__________ chart is a combination of the critical path method and the program evaluation and review technique.

A) CPM/PERT
B) Gantt
C) Paredo
D) project

Question 32

Which type of management makes sure that specific activities required to complete a project are planned well and accomplished on time?

A) Business management
B) Financial management
C) Strategic management
D) Project management

Question 33

One time activities with many component tasks that must be completed in proper order and according to budget are called __________ plans.

A) business
B) strategic
C) project
D) long-range

Question 34

Management by objectives requires all of the following EXCEPT

A) a structured process.
B) regular communication.
C) objectives set by management.
D) standards for measurement.

Question 35

Which of these refer to a process of joint objective setting and reviews between a superior and a subordinate?

A) Management by directives
B) Management by objectives
C) Performance appraisals
D) Salary reviews

Question 36

The process of always searching for new ways to improve work quality and performance is called __________.

A) just-in-time
B) supply chain management
C) continuous improvement
D) quality circles

Question 37

The __________ method places new orders when inventory levels fall to predetermined points.

A) master level
B) economic order quantity
C) purchasing control level
D) financial minimum level

Question 38

The goals set in an MBO process should be

A) specific and measurable.
B) flexible with regard to deadlines.
C) easy to accomplish; to build confidence.
D) vague in accountability; to reduce fear.

Question 39

Which of these are used to graphically display trends,so that exceptions to quality standards can be identified?

A) Instruction manuals
B) Equations
C) Control charts
D) Just-in-time data

Question 40

If managers at XYZ,Inc.are utilizing direct supervision and other administrative systems as control mechanisms,they are focusing on which of these controls?

A) Internal
B) External
C) Bureaucratic
D) Reward

Question 41

Interestingly,research finds that the "control" process is really just about power.

Question 42

The calculation of the point where sales revenues equal total costs is called __________ analysis.

A) breakeven
B) profit
C) loss
D) marginal

Question 43

MBO is a system that only works to improve organizational improvement objectives.

Question 44

The major objective in an "after-action" report is to affix blame.

Question 45

Management by exception is when managers give their attention to the situations with the greatest need for action.

Question 46

Conformance with rules and procedures,efficiency in the use of resources,and work attendance are examples of input standards.

Question 47

The ability to generate cash to pay bills is known as __________.

A) liquidity
B) leverage
C) asset management
D) profitability

Question 48

Which of the following financial ratios is the correct formula for the current ratio?

A) Current assets-inventory/current liabilities
B) Current assets/current liabilities
C) Sales/average inventory
D) Current assets/total liabilities

Question 49

Six Sigma is not a common quality standard in our global marketplace because it is often too difficult to achieve.

Question 50

MBO requires the managers to give employees a list of objectives.

Question 51

The reality of "continuous improvement" is that you are never done.

Question 52

The advantage to feedforward controls is the opportunity to intervene immediately when problems are detected.

Question 53

Unfortunately,control plays a negative role in the management process.

Question 54

Historical comparisons benchmark our performance against that being achieved by other people,work units,or organizations.

Question 55

MBO has been effectively utilized for a long time because it is one of the few management techniques with no observable downsides.

Question 56

The two types of cost used to determine total costs are __________ and __________.

A) minimum; maximum
B) direct; indirect
C) fixed; variable
D) hard; soft

Question 57

When writing a good performance objective,you should identify a date by which the key result will be accomplished.

Question 58

Informal standards like "we did our best" or "everyone seemed to like it" are very effective as a basis for control adjustments.

Question 59

The roots of the control process are in the organizing function.

Question 60

In the comparison phase of the control process,we are focused on indications that action is needed to correct performance deficiencies.

Question 61

__________ comparisons use past experience as a basis for evaluating current performance.

Question 62

Describe the process for setting up an MBO system.

Question 63

__________ objectives document intentions to accomplish personal growth,such as expanded job knowledge or skills.

Question 64

Describe the basic steps in the control process.

Question 65

Influencing behavior through norms and expectations set by the corporate culture is called _________ control.

Question 66

__________ is the process of measuring performance and taking action to ensure desired results.

Question 67

__________ is the ability to call upon inner strength and keep moving forward even when things are tough.

Question 68

The function of EOQ is to hold down both order costs and inventory costs.

Question 69

Define and discuss the components of TQM (total quality management).

Question 70

The place where losses end and profits begin is known as the __________ point.

Question 71

To improve workflow and reduce costs,__________ scheduling seeks to arrange for materials to arrive right as they are needed.

Question 72

Define the three types of time related controls and their relationship to work inputs,work throughputs,and work outputs.

Question 73

Making sure that activities required to complete a project are planned well and accomplished on time is called ____________ management.

Question 74

Six Sigma is a quality standard.

Question 75

If you follow-up with clients to see what they thought of the service level that you provided,you are using a(n)__________ type of control.

Question 76

__________ control is essentially the influence of market competition on the behavior of organizations and their members.

Question 77

Control equation: Need for action = __________ - __________.

Question 78

The ability to earn revenues greater than costs is called ___________________.

Question 79

Discuss breakeven analysis.What is its intent? How is it calculated?

Question 80

The common phrase for operations,built upon continuous improvement,that seek to make quality an everyday performance objective is __________.