Deck 8: Organization Structure and Design

Question 1

Your roommate wants to learn about organizational chart.You can tell her that these chart can tell you all of these about an organization EXCEPT their

A) division of work.
B) span of control.
C) major subunits.
D) control mechanisms.

Answer 1

D

Question 2

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.

A) strategic
B) vertical
C) shadow
D) formal

Answer 2

C

Question 3

The set of unofficial relationships among an organization's members is called a(n)__________ structure.

A) informal
B) planned
C) formal
D) industry

Answer 3

A

Question 4

A(n)__________ graphically describes the arrangement of work positions and reporting relationships.

A) informal structure
B) PERT chart
C) organization chart
D) business strategy

Question 5

Maria,vice president of operations at Choco Candy,Inc.(CCI)is developing plans to create new divisions of CCI in China,India,and Malaysia.Maria is developing a _______ structure for CCI.

A) product
B) geographical
C) team
D) service

Question 6

At Ink Pens Manufacturing (IPM),there are departments of Marketing,Engineering,and Manufacturing.IPM exemplifies a __________structure.

A) matrix
B) cross functional
C) informal
D) functional

Question 7

Which management function entails the process of arranging people and resources to work toward a common goal?

A) Controlling
B) Leading
C) Planning
D) Organizing

Question 8

A __________ structure groups together people with similar skills who perform similar tasks.

A) cross-functional
B) functional
C) horizontal
D) matrix

Question 9

The lack of communications between functional departments in a functional structure often results in which of the following?

A) A lack of coordination between the functional units.
B) A lack of expertise in solving technical problems.
C) No clear career path is available for employees.
D) A lack of training within the departments.

Question 10

The process type of divisional structure focuses on:

A) the good or service produced.
B) the location or activity.
C) the customer or client serviced.
D) the activities part of the same process.

Question 11

Community Bank currently operates with a functional structure.At this bank,there is lack of communication across functional departments.The bank is facing which of these problems?

A) Matrix structure
B) Top-down structure
C) Functional chimneys
D) Cross-functional team

Question 12

Big Money Bank has many branches which are all managed by branch managers who have loans,investments,operations,and trust managers reporting directly to them.This is an example of a __________ structure.

A) dysfunctional
B) matrix
C) network
D) product

Question 13

Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.

A) work multiplexing
B) division of labor
C) occupational planning
D) strategic planning

Question 14

The process of grouping together people and jobs into work units is called __________.

A) informal structure
B) relationship management
C) socialization
D) departmentalization

Question 15

Which of the following is NOT a form of divisional structure?

A) Product
B) Functional
C) Customer
D) Process

Question 16

All of the following are problems with informal groups EXCEPT they:

A) assist in getting the work done.
B) may work against organizational goals.
C) breed resistance to change.
D) distract members from their work.

Question 17

Which structure groups together people working on the same product,in the same geographical area,or with similar customers?

A) Matrix
B) Geographical
C) Divisional
D) Informal

Question 18

An organizational structure consists of all the following EXCEPT

A) a system of tasks.
B) reporting relationships.
C) management mission.
D) communication linkages.

Question 19

Organizational charts provide all of the following EXCEPT

A) a clear division of work.
B) lines of supervisory relationships.
C) recognition of the spans of control.
D) unofficial relationships among an organizations members.

Question 20

A chart that describes the companies formal structure is called a(n):

A) PERT chart.
B) employee chart.
C) organizational chart.
D) division of labor.

Question 21

Which of these represent a valued advantage of a network structure?

A) An easy switch to this structure from any other type
B) Simplicity of operating the structures
C) Control over each piece of the system
D) Lower costs and flexibility

Question 22

Remote Servicing,Inc.(RSI)can be described as a flat organization.Managers at RSI would have a __________ span of control

A) tall
B) flat
C) wide
D) narrow

Question 23

A classical management principle that says authority should equal responsibility refers to which of the following?

A) Delegation
B) Centralization
C) Empowerment
D) Organizational Design

Question 24

The teams that make up the matrix structure are called __________ teams.

A) matrix
B) cross-functional
C) sales
D) vertical

Question 25

An organizational structure that combines a functional structure with a divisional structure to emphasize project or program needs is called a(n)__________ structure.

A) informal
B) operational
C) vertical
D) matrix

Question 26

Matrix structures offer all of the following advantages EXCEPT

A) they are less costly than traditional structures.
B) a clear accountability for projects.
C) improved communication across functions.
D) problem-solving at the team-level.

Question 27

Your manager is considering options between a matrix structure and a team structure.Based on what you have learned in this class,you can tell her that the major difference between a matrix structure and a team structure is that a team structure:

A) has no functional management.
B) has project management.
C) is always temporary.
D) has no project management.

Question 28

Which of the following is needed for a virtual structure?

A) Functional management
B) Cross-functional teams
C) Information technology
D) Large projects

Question 29

Span of control is:

A) The power a manager has over all employees.
B) The number of employees directly reporting to a manager.
C) The area in which a manager supervises.
D) The number of top level managers a middle manager must report to.

Question 30

A manager from LMT Corporation allows her employees to do their jobs as they see fit.This may be due to:

A) no span of control.
B) high centralization.
C) empowerment.
D) wide organizational design.

Question 31

A(n)__________ emphasizes formal authority,rules,order,fairness,and efficiency.

A) organic organization
B) horizontal structure
C) decentralized organization
D) bureaucratic organization

Question 32

A cross-functional team member in a matrix structure reports to __________ manager(s).

A) 0
B) 1
C) 2
D) 3

Question 33

In creating an empowering climate,a manager should avoid:

A) allowing employees to make decisions themselves.
B) taking suggestions and ideas from subordinates.
C) giving workers a chance to take the initiative in solving problems.
D) closely supervising and regulating the work process.

Question 34

Delegation is:

A) telling employees how to do their work.
B) when managers give employees promotions.
C) the process of entrusting work to others.
D) showing favoritism toward certain employees.

Question 35

What type of organization uses information technology to operate as a shifting form of alliances?

A) Functional organization
B) Matrix organization
C) Virtual organization
D) Divisional organization

Question 36

ABC and XYZ,two organizations in the same industry,have come together to pursue areas of mutual interest.This refers to a(n):

A) unethical venture.
B) acquisition.
C) corporate takeover.
D) strategic alliance.

Question 37

Top management has the power to make most of the important decisions in a ______ organization.

A) centralized
B) flat
C) decentralized
D) wide

Question 38

__________ is the process of configuring organizations to meet environmental challenges.

A) Centralization
B) Decentralization
C) Organizational design
D) Strategic planning

Question 39

ABC,Inc.uses information technology to link with outside suppliers and service contractors.ABC is said to be using a __________ structure.

A) cross-functional
B) matrix
C) network
D) horizontal

Question 40

Who is responsible for a cross-functional team member's performance appraisal in a matrix structure?

A) The function manager
B) The project manager
C) Both the functional and project manager
D) The general manager

Question 41

The key features of a network structure are a minimal core staff,with as much of the support activity contracted out as possible.

Question 42

__________ allow(s)a worker to complete a full-time job in less than five days.

A) Flexible working hours
B) A compressed workweek
C) Job sharing
D) Telecommuting

Question 43

The organizational Chart describes the mission with a company.

Question 44

The informal structure consists of unofficial groups that form a shadow organization.

Question 45

At AZN Media,Inc.,each job is split between at least two people.This is an example of:

A) Job enlargement
B) Job enrichment
C) Job sharing
D) Teamwork

Question 46

Organizations that are most likely to have centralized management are:

A) Empowered organizations.
B) Organic organizations.
C) Mechanistic organizations.
D) Matrix organizations.

Question 47

__________ organizations are adaptive with a horizontal structure.

A) Classical
B) Mechanistic
C) Bureaucracies
D) Organic

Question 48

One of the problems with a functional structure is communication between functional groups.

Question 49

A cross-functional team structure has no project manager.

Question 50

The four types of divisional structures are product,geographical,customer,and functional.

Question 51

Empowered cross functional teams are most likely to be found in a(n)__________ organization.

A) functional
B) vertical
C) organic
D) bureaucratic

Question 52

Research finds that it is easier to create high-performing organizations since they do not require any resources.

Question 53

A matrix organization combines a functional structure and a division structure.

Question 54

The essence of the functional chimney problem is that the subunits operate as if they are independent from,or in competition with all of the other subunits in the organization.

Question 55

The following type of organization is bureaucratic and has a vertical structure:

A) Organic
B) Mechanistic
C) Matrix
D) Empowered

Question 56

A(n)_____________ organization and a(n)___________ organization are very similar.

A) Horizontal, adaptive.
B) Organic, mechanistic.
C) Adaptive, bureaucratic.
D) Mechanistic, bureaucratic.

Question 57

Georgia is both the Chairman of the Board and CEO of GMA,Inc.Such dual role has a potential to weaken the corporate governance at her company.

Question 58

Mars Inc.,the world's largest candy company,suffers from the functional chimneys problem.

Question 59

The Society for Human Resource Management reported that after the economy suffered a round of massive layoffs,human resource professionals observed in their firms a decrease in workplace eavesdropping as well as a decrease in gossip and rumors about downsizing.

Question 60

Controlling arranges people and resources to work toward a goal.

Question 61

Mechanistic structures are most like organic designs.

Question 62

Flexible time means that you can work whenever you want.

Question 63

A significant problem with functional organizations is the lack of communication between the various functional areas.This problem is known as the functional __________ problem.

Question 64

Network structures rely upon __________ to facilitate cooperation with other firms in the pursuit of business activities of mutual interest.

Question 65

Telecommuting is likely to become more popular in the future.

Question 66

A learning organization is most likely the outcome of an organic design.

Question 67

__________ teams combine members from different departments to work on a common task.

Question 68

The span of control indicates the number of employees directly reporting to a superior.

Question 69

Why is the organizational structure so important?

Question 70

__________ is the process of arranging people and resources to work together to accomplish goals.

Question 71

In most organizations,teamwork is something that can be accomplished quickly.

Question 72

__________ groups together jobs and activities that serve the same customers or clients.

Question 73

A basic principal of management is that,"When delegating,authority should equal responsibility."

Question 74

The structural approach that attempts to generate the advantages of both the functional and divisional forms is the __________ structure.

Question 75

The "shadow" organization that operates independently of the formal organization is known as a(n)__________ organization.

Question 76

A(n)__________ allows a worker to complete a full-time job in less than five days.

Question 77

Network strategies implemented through the use of information technologies create __________.

Question 78

Separating people to perform different tasks that aggregate into a unified whole is known as __________.

Question 79

__________ identifies the informal structure and their embedded social relationships that are active in an organization.

Question 80

A(n)__________ is a diagram of positions and reporting relationships within an organization.