Deck 12: Individual Behavior

Question 1

The process through which people receive and interpret information from the environment is called __________.

A) projection
B) constructive stress
C) perception
D) reception

Answer 1

C

Question 2

.According to the Myers-Briggs Type Indicator,a type ESTJ person would most likely be:

A) analytical, strategic, forceful, and quick to take charge.
B) practical, decisive, logical, and quick to dig in.
C) insightful, free thinking, and determined.
D) conscientious, considerate, and helpful

Answer 2

B

Question 3

.A physical and mental exhaustion from work stress is known as:

A) job burnout.
B) constructive stress.
C) self-bias.
D) destructive attribute.

Answer 3

A

Question 4

Which of the following is the degree to which a person defers to authority and accepts status differences?

A) Machiavellianism
B) Authoritarianism
C) Locus of control
D) Personality

Question 5

Consider the following example of how managers may misconstrue work behavior.If they see men in a discussion,they might think they are discussing a new deal; if it's a group of women,they might perceive them as gossiping.This is an example of __________.

A) stereotyping
B) the halo effect
C) selective perception
D) projection

Question 6

__________ is the degree to which someone uses power manipulatively.

A) Authoritarianism
B) Controlism
C) Machiavellianism
D) Locus of control

Question 7

Jenna believes that,for the most part,she is responsible for what happens to her.She has a(n)__________ locus of control.

A) internal
B) external
C) self-monitoring
D) standard

Question 8

The profile of characteristics making a person unique from others is called __________.

A) emotional stability
B) personality
C) locus of control
D) extroversion

Question 9

__________ tries to create desired perceptions in the eyes of others.

A) Self-serving bias
B) Selective perception
C) Impression management
D) Projection

Question 10

_____________ is the extent to which one believes that what happens is within their control.

A) Self confidence
B) Emotional stability
C) Extroversion
D) Locus of control

Question 11

The tendency to overestimate internal factors and underestimate external factors as influences on someone's behavior is called __________.

A) projection
B) selective projection
C) fundamental attribution error
D) impression management

Question 12

The process of creating explanations for events is called __________.

A) attribution
B) self-awareness
C) self-serving bias
D) projection

Question 13

A(n)__________ person is dependable,organized,and focused on getting things done.

A) extraverted
B) agreeable
C) conscientious
D) emotionally stable

Question 14

.Among high-Machs,which of the following is NOT expected?

A) Emotional detachment
B) Concern for the means over the end
C) Exploitation of others
D) Manipulation

Question 15

Tanya is the president of Cookware LLC.At the monthly orientation meeting she not only addressed the new employees but also their family members.Tanya was practicing __________.

A) speaking
B) projection management
C) self-serving bias
D) impression management

Question 16

Susan,for the most part has always believed that she is not responsible for what happens to her.Susan has a(n)__________ locus of control.

A) internal
B) external
C) self-monitoring
D) standard

Question 17

Which of the following is NOT a Big Five personality trait?

A) Agreeableness
B) Emotional stability
C) Intelligence
D) Extraversion

Question 18

All of the following would be characteristic of true high self-monitors EXCEPT:

A) a willingness and ability to change.
B) a desire to learn.
C) comfort with feedback.
D) predictability.

Question 19

_______________ is the perceptual distortion caused by the use of a single characteristic or exposure to draw overall conclusions about an individual.

A) Projection
B) Stereotyping
C) Halo effect
D) Selective perception

Question 20

Alex is having difficulty at work and he believes that the problem is with his work environment even though all others are doing well.Alex,most likely,has a(n)__________ locus of control.

A) internal
B) external
C) self-monitoring
D) standard

Question 21

A predisposition to act in a certain way is called __________.

A) bias
B) cognitive dissonance
C) attitude
D) manipulation

Question 22

Very high stress at work may cause all of the following EXCEPT:

A) physical exhaustion.
B) reduced job satisfaction.
C) personal problems.
D) higher performance.

Question 23

All of the following impact job satisfaction EXCEPT:

A) co-workers
B) the quality of supervision
C) work conditions
D) competitors.

Question 24

Sally tends to procrastinate early in a project's development,but she always comes through when the pressure is on.For Sally,the pressure is a form of __________.

A) Type A personality
B) constructive stress
C) personal wellness
D) destructive stress

Question 25

A(n)__________ personality is oriented toward extreme achievement,impatience,and perfectionism.

A) self-monitoring
B) agreeable
C) Type A
D) Type B

Question 26

A strong sense of belonging and connection with one's work and employer is called employee ___________.

A) citizenship
B) satisfaction
C) engagement
D) merit

Question 27

__________ is a positive influence on effort,creativity,and diligence in work.

A) Job burnout
B) Constructive stress
C) Self bias
D) Destructive stress

Question 28

The degree to which someone is able to adjust his or her behavior in response to external factors is called __________.

A) self-awareness
B) selfishness
C) locus of control
D) self-monitoring

Question 29

__________ is a state of tension experienced by individuals facing extraordinary demands,constraints,or opportunities.

A) Fear
B) Stress
C) Self satisfaction
D) Joy

Question 30

Strategies to reduce the negative effects of workplace stress include all of the following EXCEPT:

A) identifying and minimizing stressors.
B) changing the temporary work schedule.
C) reducing performance expectations.
D) shortening deadlines.

Question 31

Organizational __________ behaviors are the extras people do to go the additional mile in their work.

A) attitude
B) dissonance
C) contagion
D) citizenship

Question 32

The __________ component of attitude reflects an intention to behave consistently with the belief and feeling.

A) dissonance
B) cognitive
C) affective
D) behavior

Question 33

In addition to working overtime at her manager's request,Riya has also had three exams this week.Riya thinks she did poorly on the second exam and is afraid she won't pass the third.This situation is an example of which of the following?

A) Multiple personalities
B) Type A personality
C) Destructive stress
D) Personal wellness

Question 34

____________ is the discomfort that a person feels when attitude and behavior are inconsistent.

A) Attitude
B) Self-serving bias
C) Cognitive dissonance
D) Selective perception

Question 35

The reason(s)that managers should be concerned about job satisfaction include(s)all of the following EXCEPT:

A) the decrease in turnover.
B) the increase in the bottom line.
C) the decrease in absenteeism rates.
D) the increase in layoffs.

Question 36

Job burnout and workplace rage can be the result of long term __________.

A) Type A personality
B) constructive stress
C) personal wellness
D) destructive stress

Question 37

.The __________ component of attitude reflects a specific feeling.

A) dissonance
B) cognitive
C) affective
D) behavior

Question 38

Which component of attitude reflects beliefs and values?

A) Dissonance
B) Cognitive
C) Affective
D) Behavior

Question 39

__________ is aggressive behavior toward co-workers or the work setting.

A) Job burnout
B) Workplace rage
C) Self bias
D) Destructive stress

Question 40

Which of the following is the degree to which a person feels positive about a work experience?

A) Cognitive dissonance
B) Wellness
C) Attitude
D) Job satisfaction

Question 41

Job burnout is aggressive behavior toward co-workers or the work setting.

Question 42

All stress is a detrimental consequence of the workplace,one that should be eliminated.

Question 43

Authoritarianism and Machiavellianism are the same.

Question 44

It is possible for two people to witness the same event,and for them to have different perceptions as to its cause(s)and consequences.

Question 45

According to research,unfortunately,a person open to experience is narrow-minded and resists change.

Question 46

The Big Five personality traits can actually be used to better select new employees from a pool of candidates.

Question 47

.Assigning attributes commonly associated with a group to an individual is called the halo effect.

Question 48

High self-monitors are able to adjust behavior in response to external factors.

Question 49

A(n)_____________ uses one attribute to develop an overall impression of a person or situation.

A) mood contagion
B) halo effect
C) withdrawal behavior
D) emotion

Question 50

Type A personalities tend to be stress free.

Question 51

A person with a high external locus of control is likely to blame themselves when things go wrong.

Question 52

____________ is the ability to understand emotions and manage relationships.

A) Type A behavior
B) Emotional intelligence
C) Emotional stability
D) Self-reliance

Question 53

The ability to use power to manipulate others is an indication that the individual is a high-Mach.

Question 54

.Generalized positive and negative feelings or states of mind are called __________.

A) moods
B) agreeableness
C) conscientiousness
D) emotional stability

Question 55

Type A personalities would likely make good leaders.

Question 56

Perception can cause ___________ errors as we explain events and problems.

A) reaction
B) reflection
C) attribution
D) acknowledgement

Question 57

Mood ________ is the spillover of one's positive or negative moods onto others.

A) perception
B) projection
C) emotions
D) contagion

Question 58

Which of the following are strong feelings directed toward someone or something?

A) Perceptions
B) Projections
C) Emotions
D) Moods

Question 59

Employees say their stress comes from all of the following EXCEPT:

A) excessive emails
B) long hours
C) unrealistic deadlines
D) rate of pay

Question 60

The pooling of ideas and perceptions of many people may make it easier for selective perception to create problems.

Question 61

__________ refers to the desire to succeed and reach for high goals.

Question 62

__________ is the pursuit of a personal health promotion program.

Question 63

A person who is __________ is trusting,courteous,and helpful,getting along well with others.

Question 64

A person who is __________ is secure,calm,steady,and self-confident.

Question 65

__________ describes the combination or overall profile of characteristics that makes each of us unique.

Question 66

A person with a Type A personality may try to do several things at once,feel guilty when relaxing,and use nervous gestures such as clenched fists.

Question 67

Overly aggressive behavior toward fellow workers,customers,or management can be a sign of __________.

Question 68

Define locus of control in terms of its two components.

Question 69

__________ behaviors include absenteeism and turnover.

Question 70

Emotional intelligence is a measure of an individual's IQ.

Question 71

__________ involves behaviors that go beyond the assigned job duties to benefit the organization as a whole.

Question 72

__________ is the trait governing the degree to which a person defers to those in charge and accepts status differences.

Question 73

__________ is the process through which people receive and interpret data from the environment around them.

Question 74

.Employer sponsored efforts to encourage exercise,better nutrition,and the end of destructive habits related to smoking or alcohol are known as __________.

Question 75

Fortunately,attitudes always predict behavior.

Question 76

The best way to understand the satisfaction and performance relationship is with satisfaction as a cause of high performance.

Question 77

The tendency to overestimate the influence of internal causes and underestimate the influence of external causes of behavior is known as the __________.

Question 78

The state of tension that people feel when facing extraordinary demands,constraints,or opportunities is called __________.

Question 79

Define job satisfaction and its relation to job performance.

Question 80

.The discomfort felt when our behaviors are inconsistent with our attitudes is known as __________.