Deck 14: Teams and Teamwork

Question 1

Which of the following is the creation of a whole that is greater than the sum of its parts?

A) Dysfunction
B) Effort
C) Synergy
D) Work

Answer 1

C

Question 2

________ teams include departments,teams,work units,and divisions.

A) Informal
B) Virtual
C) Unofficial
D) Formal

Answer 2

D

Question 3

An unofficial group that emerges from spontaneous relationships among people with common interests is called a(n)__________.

A) informal group
B) virtual network
C) unofficial team
D) formal team

Answer 3

A

Question 4

Which type of team achieves high levels of task performance,membership satisfaction,and future viability?

A) Project team
B) Effective team
C) Diverse team
D) Normal team

Question 5

Teams that interface primarily through computer networks are called __________.

A) virtual teams
B) quality circles
C) informal groups
D) self-managed teams

Question 6

A collection of people with complementary skills who regularly interact to pursue common goals is called a(n)__________.

A) formal crowd
B) informal group
C) team
D) temp committee

Question 7

The key outputs sought from effective teams include:

A) communication, clear norms, and cohesion.
B) goal clarity, diversity, and rewards.
C) team performance, member satisfaction, and team viability.
D) decisions, conflict resolution, and member interaction.

Question 8

Good team managers,or leaders,can play all of the following roles EXCEPT:

A) dictator.
B) network facilitator.
C) helpful participant.
D) external coach.

Question 9

Teams that have the authority to make decisions about how they share and complete their work are called __________.

A) quality circles
B) informal groups
C) employee involvement teams
D) self-managing teams

Question 10

Interest,friendship,and support groups are all __________.

A) informal groups
B) virtual networks
C) unofficial teams
D) formal groups

Question 11

At ABC International,Jason operates with members who come from different functional units of the organization to work on a specific task.This group/team is called which of these?

A) Informal group
B) Interest group
C) Cross-functional team
D) Vertically integrated team

Question 12

Sue was assigned to do a team project as part of her college management course.However,she quickly learned that if she did not participate,the other team members would pick up her share.Sue is guilty of __________.

A) social loafing
B) malpractice
C) team depression
D) groupthink

Question 13

A group that is officially designated for a specific organizational purpose is called a(n)__________.

A) informal group
B) virtual network
C) unofficial team
D) formal team

Question 14

A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose on a continuing basis is called a(n)__________.

A) project team
B) committee
C) informal group
D) support group

Question 15

When a team is brought together for a specific purpose and disbands when the task is completed it is called a(n)__________.

A) project team
B) committee
C) informal team
D) support team

Question 16

Teams that continually perform at very high levels are likely to do so because they __________.

A) put in more time on the job
B) have more members
C) are paid more
D) have synergy

Question 17

A __________ is a group of employees who meet periodically to discuss ways of improving work quality.

A) cross functional team
B) virtual team
C) quality circle
D) committee

Question 18

The process of people actively working together to accomplish common goals is called __________.

A) delegation
B) teamwork
C) job sharing
D) cross fertilization

Question 19

Which of these are groups of workers who meet on a regular basis with the goal of applying their expertise to continuous improvement?

A) Cross-functional teams
B) Employee involvement teams
C) Virtual teams
D) Informal groups

Question 20

John has the tendency to avoid responsibility by free-riding in groups.This is called:

A) laziness.
B) redundancy.
C) social loafing.
D) work avoidance.

Question 21

The team effectiveness equation states that Effectiveness = __________ + (Process gains - Process Losses).

A) Quality
B) Process Effectiveness
C) Process gains and losses
D) Quality of inputs

Question 22

Team performance is affected by task and __________ roles.

A) gatekeeping
B) encouraging
C) self-confessing
D) maintenance

Question 23

In a __________ communication network,communication flows only between individual members and a hub or center point.

A) centralized
B) decentralized
C) socialized
D) virtual

Question 24

The major input categories required for effective teams are _______,nature of task,membership characteristics,and team size.

A) resources
B) technology
C) structures
D) organizational setting

Question 25

The degree to which members are attached to and motivated to remain part of a team is called __________.

A) normality
B) performance
C) cohesiveness
D) forming

Question 26

A set of collaborative activities to gather and analyze data on a team and make changes to increase its effectiveness is called __________.

A) virtual management
B) team association
C) leadership
D) team building

Question 27

A behavior,rule,or standard expected to be followed by the group is called a __________.

A) law
B) cohesive component
C) decision
D) norm

Question 28

The team development stage in which members begin to operate as a unit with shared rules of conduct is the __________ stage.

A) storming
B) norming
C) performing
D) forming

Question 29

The way team members work together to accomplish tasks is called __________.

A) groupthink
B) group diversity
C) wellness
D) team process

Question 30

Since positive performance norms are instrumental in achieving high performance,all of the following would support positive performance norms EXCEPT:

A) members acting as positive role models.
B) training new members in the desired behaviors.
C) allowing the leader to make individual decisions to avoid conflict.

Question 31

High performance teams typically have all of the following EXCEPT:

A) clear and elevating goals.
B) a result-oriented focus.
C) standards of excellence in a collaborative team culture.
D) little recognition for their accomplishments.

Question 32

The process of choosing between alternatives is called __________.

A) organizing
B) groupthink
C) decision making
D) rationalizing

Question 33

When two or three individuals "railroad" a decision on a group,the method used was decision by:

A) lack of response.
B) authority rule.
C) minority rule.
D) majority rule.

Question 34

The outputs of effective teams are task performance,member satisfaction,and __________.

A) team viability
B) team size
C) conflict
D) values

Question 35

In a __________ network,all members can communicate directly with each other.

A) vertically integrated
B) decentralized communication
C) centralized
D) closed

Question 36

Which of the following is not a stage in the team development process?

A) Forming
B) Storming
C) Norming
D) Taming

Question 37

__________ is when any and all members contribute helpful task and maintenance activities to the team.

A) Individual effort
B) Distributed leadership
C) Groupthink d. Storming

Question 38

A(n)___________ activity is an action taken by a team member that directly contributes to the group's performance purpose.

A) maintenance
B) virtual
C) task
D) distributed

Question 39

The team development stage in which total integration is achieved and members can handle complex tasks and any interpersonal conflicts is the:

A) storming stage.
B) adjourning stage.
C) performing stage.
D) norming stage.

Question 40

An action taken by a team member that supports the emotional life of the group is called a(n)__________ activity.

A) maintenance
B) virtual
C) task
D) distributed

Question 41

The three output goals that an effective team should accomplish are task performance,member satisfaction,and __________

A) team viability.
B) team responsibility.
C) individual performance.
D) team accountability

Question 42

Teams can be more pain than gain.

Question 43

_____________ teams are those whose members are quite dissimilar to one another.

A) Homogeneous
B) Informal
C) Heterogeneous
D) Project

Question 44

Quality circles are a form of self-managing teams.

Question 45

Organizations are networks of formal teams and ______________

A) social groups.
B) informal teams.
C) informal groups.
D) project teams.

Question 46

Which of the following is NOT a conflict management style?

A) Accommodation
B) Confrontation
C) Collaboration
D) Avoidance

Question 47

The purpose of cross-functional teams is to "knock down the walls" that tend to separate departments and seek integrative solutions.

Question 48

In spite of the great many potential advantages of teams and the wide-spread use of them,teams don't work well in all situations.

Question 49

__________ conflict involves disagreements over goals,resources,rewards,policies,procedures,and job assignments.

A) Emotional
B) Substantive
C) Physical
D) Mental

Question 50

__________ is a disagreement over issues of substance and/or an emotional antagonism.

A) Avoidance
B) Conflict
C) Competition
D) Opposition

Question 51

_______________ is the tendency for highly cohesive teams to lose their evaluative capabilities.

A) Decision avoidance
B) Communication drift
C) Centralized communication
D) Groupthink

Question 52

Competition and compromise are forms of which type of conflict?

A) Win-win
B) Lose-lose
C) Win-lose
D) Equal

Question 53

The creation of a whole that exceeds the sum of its parts is called:

A) teamwork.
B) synergy.
C) a group.
D) a formal team.

Question 54

Organizations are permeated with formal groups that form as a result of natural or spontaneous relationships among group members.

Question 55

All of the following are symptoms of groupthink EXCEPT:

A) rationalizing unpleasant and disconfirming data.
B) fearing competitors are stronger and smarter.
C) self-censorship by members.
D) illusions of unanimity.

Question 56

The team effectiveness equation makes it mathematically clear that process gains must outweigh process losses in order for there to be a chance of team effectiveness.

Question 57

The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken.

A) accommodation
B) competition
C) collaboration
D) avoidance

Question 58

In __________,everyone withdraws and pretends that conflict doesn't really exist,hoping that it will simply go away.

A) compromise
B) competition
C) accomodation
D) avoidance

Question 59

Advantages to virtual teams include all of the following EXCEPT:

A) allowing people great distances away from each other to work in teams.
B) cost and time efficiencies.
C) it is harder to keep a record of team activities.
D) it is easier to share lot of information.

Question 60

For teams to be effective,you have to start with a firm foundation and quality inputs.

Question 61

Avoidance and confrontation are forms of lose-lose conflict.

Question 62

The degree to which group members are attracted to and motivated to remain connected with each other is known as __________.

Question 63

The last stage of the group development model is called __________.

Question 64

While the task activities in a team are obviously shared,it is the sole responsibility of the team leader to ensure that the maintenance activities are taken care of.

Question 65

__________ are "free-riders" who slack off and allow other team members to carry the bulk of the workload.

Question 66

An effective team requires high levels of task performance,__________,and team effectiveness.

Question 67

Norms develop early and remain constant during the life of the team.

Question 68

When groups break into sub-groups due to disagreements or other divisiveness,the resulting communication scheme is called a(n)__________.

Question 69

______________ is the way that team members work together to accomplish tasks.

Question 70

The decentralized communication network works well for tasks requiring creativity and problem-solving.

Question 71

One of the possible downsides of a decision by unanimity is that it can lead to groupthink.

Question 72

__________ are rules or standards of behavior expected of group members.

Question 73

The performing stage is of critical interest to managers during team development because a "failure" here can be a long-lived detriment to the team's performance future.

Question 74

__________ is the creation of a whole that is greater than the sum of its parts.

Question 75

The conflict management style of compromise may be used to arrive at temporary settlements of complex issues or to arrive at expedient solution when time is limited.

Question 76

Team performance is affected by task and maintenance roles.

Question 77

Unfortunately,at its core,conflict involves disagreements between people.

Question 78

Emotional conflict involves disagreements over goals,resources,rewards,policies,procedures,and job assignments.

Question 79

A __________ is a group of people who work together though computer-mediated interactions rather than face-to-face.

Question 80

Team cohesiveness is always a good thing.