Deck 1: Managers and the Management Process

Question 1

The process of arousing enthusiasm and inspiring efforts to achieve goals is called

A) leading.
B) planning.
C) organizing.
D) controlling.

Answer 1

A

Question 2

Managers have a(n)__________ on those who report to them.

A) accountability
B) dependency
C) fondness
D) satisfaction

Answer 2

B

Question 3

Effective managers help others to achieve high performance and __________ in their work.

A) salary
B) profits
C) rewards
D) satisfaction

Answer 3

D

Question 4

Susan is a manager who oversees the work of large departments or divisions consisting of several smaller teams at XYZ,Inc.Susan would be considered a

A) CEO.
B) first line manager.
C) director.
D) middle manager.

Question 5

Top level managers focus on

A) short term plans.
B) long term success.
C) middle managers.
D) the board of directors.

Question 6

A person who supports and is responsible for the work of others is called a(n)

A) leader.
B) manager.
C) employee.
D) shareholder.

Question 7

Andy is a middle manager at ABC Industries,who would he report to?

A) First line manager
B) Vice president
C) Chairman of the board
D) President

Question 8

A person who guides the performance of an organization as a whole or of one of its major parts is called a

A) supervisor.
B) first-line manager.
C) top-level manager.
D) middle manager.

Question 9

When managers __________,they stay in contact with people as they work,gather and interpret information on performance results,and use this information to make adjustments.

A) plan
B) lead
C) organize
D) control

Question 10

The process of assigning tasks,allocating resources,and coordinating the activities of individuals and groups is known as

A) organizing.
B) planning.
C) leading.
D) controlling.

Question 11

The primary responsibility of the board of directors is to __________.

A) tell the all managers what to do
B) oversee the affairs of the organization
C) make daily operational decisions
D) do tactical planning

Question 12

At First United Bank,division managers,regional managers,and branch managers would be known as

A) first-line managers.
B) middle managers.
C) top managers.
D) nonmanagerial workers.

Question 13

The three levels of management are

A) first, second, and third.
B) technical, conceptual, and human.
C) directorial, upper, and bottom.
D) top, middle, and first-line.

Question 14

Which of the following is NOT one of the quality of work life (QWL)issues?

A) Being respected and valued
B) Fair pay
C) Safe work conditions
D) Health benefits

Question 15

When Jose acts as a resource allocator or negotiator for his organization,he is acting in a(n)__________ role.

A) entrepreneurial
B) decisional
C) interpersonal
D) informational

Question 16

Tom is responsible for a group of manufacturing assembly workers who report to him.Tom is a __________ manager.

A) top
B) first-line
C) middle
D) senior

Question 17

The upside down pyramid clearly shows that the job of top level managers is to support all EXCEPT

A) middle managers.
B) first line managers.
C) operating workers.
D) chairman of the board.

Question 18

When Julie is focused on measuring performance and correcting as necessary,she is focusing on which of these managerial functions?

A) Control
B) Leading
C) Organizing
D) Planning

Question 19

__________ is the requirement to show performance results to a supervisor.

A) Dependability
B) Durability
C) Delegation
D) Accountability

Question 20

Which of the following management issues is most associated with the concept of "quality of work life" or QWL?

A) Continuous improvement
B) Job satisfaction
C) Total quality management
D) Customer service

Question 21

Refusing to hire or promote a person in a minority group for reasons other than their qualifications refers to

A) affirmative action.
B) prejudice.
C) discrimination.
D) intellectual freedom.

Question 22

The lack of women and minorities in senior management positions can be explained by __________.

A) director make up
B) the glass ceiling effect
C) statistics
D) historical data

Question 23

Interestingly,the levels of work and responsibility remain fairly constant in management,regardless of position in the organization.

Question 24

The worldwide interdependence of resource flows,product markets,and business competition is called

A) nation building.
B) corporate dominance.
C) globalization.
D) strategic marketing.

Question 25

By 2030,more than __________ percent of the population of the United States will be aged 65+ years.

A) 10
B) 20
C) 40
D) 75

Question 26

A shamrock organization operates with all of the following EXCEPT

A) full time workers.
B) part time employees.
C) independent contractors.
D) shareholders.

Question 27

The oversight of corporate management by the board of directors is called

A) organizational control.
B) corporate governance.
C) strategic planning.
D) management interference.

Question 28

__________ describes the composition of a workforce based on factors such as race,gender,age,religious affiliation,sexual orientation,and able-bodiedness.

A) Discrimination
B) Prejudice
C) Intellectual capital
D) Workforce diversity

Question 29

Intellectual capital = __________.

A) Competency * Commitment
B) Personality * Effort
C) Competency * Money
D) Personality * Commitment

Question 30

The ability to work well in cooperation with other people refers to which skill?

A) Conceptual
B) Decisional
C) Technical
D) Human/emotional intelligence

Question 31

Of the following,which is NOT one of the six "must have" managerial skills?

A) Self-management
B) Critical thinking
C) Professionalism
D) Expressiveness

Question 32

Generally in effective organizations,there is only one type and one level of manager.

Question 33

Which of the following set of skills is most important at lower organizational levels?

A) Planning
B) Conceptual
C) Technical
D) Human

Question 34

__________ is the display of negative irrational attitudes toward women or minorities.

A) Discrimination
B) Fairness
C) Value system
D) Prejudice

Question 35

Which of the following skills is the least necessary to senior managers?

A) Technical
B) Leading
C) Conceptual
D) Interpersonal

Question 36

Contracting for work that is performed by workers in other countries is called

A) subcontracting.
B) job migration.
C) global marketing.
D) global sourcing.

Question 37

The collective brainpower or shared knowledge of a workforce is called __________.

A) intellectual capital
B) individual knowledge
C) personality traits
D) groupthink

Question 38

In the traditional organization,accountability flows downward.

Question 39

In nonprofit organizations,the "board of directors" is often called the "board of trustees."

Question 40

In a typical business,vice president of marketing would be an example of a middle manager.

Question 41

Ethics is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong.

Question 42

Since much of what a manager needs to get done is beyond their capabilities alone,effective networking can often mean the difference between success and failure.

Question 43

Upon entry into a career,one's technical skills tend to be critical.

Question 44

The upside-down pyramid view puts workers at the top of the organization.

Question 45

It is in the organizing function that people are inspired and commitments are built to achieve the goals set in the planning function.

Question 46

__________ are persons who directly supervise,support,and help activate work efforts of others to achieve performance goals.

Question 47

__________ managers oversee the work of large departments or divisions consisting of several smaller teams.

Question 48

Measuring performance and taking action to get the desired results are part of leading.

Question 49

Once you have completed your college degree,you will finally be free of the need to keep learning!

Question 50

Your text author defines effective manager as someone who successfully helps others achieve both high performance and satisfaction in their work.

Question 51

The two primary areas of skill in emotional intelligence are connection with self and connection with others.

Question 52

While there are four functions of management,only the top managers are involved in the planning function.

Question 53

Through networking,managers build and maintain positive relationships with other people,ideally those whose help might be useful someday.

Question 54

Research finds that today,the "best" managers are order-givers,who focus mainly on giving clear directions.

Question 55

To be effective,the management functions are always performed one at a time and step-by-step.

Question 56

One way of looking at the work of managers is to consider their key "roles," primarily the informational,technical,and decisional roles.

Question 57

Global sourcing involves contracting for work to be performed in other countries.

Question 58

The U.S.Census Bureau predicts that by 2020 whites will constitute less than 33% of the population (versus 50% in 1960),and the combined populations of African Americans,Native Americans,Asians,and Hispanics will be the new majority.

Question 59

The first leaf in Handy's shamrock organization is a core group of permanent,full-time employees with critical skills,who follow standard career paths.

Question 60

If ABC International is involved in moving jobs from domestic to foreign locations,they are said to be engaging in reshoring.

Question 61

Why is the job of managing so challenging?

Question 62

__________ describes the requirement of one person to answer to a higher authority,for performance achieved in their area of responsibility.

Question 63

__________ is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong."

Question 64

Name the four steps in the management process and define each of them.

Question 65

Today,managers are more often seen as __________ rather than as order-givers.

Question 66

The board of directors in a business organization is elected by the __________.

Question 67

Through __________,managers develop action priorities.

Question 68

Name the three levels of management and define their primary responsibilities.

Question 69

The four key functions of management are __________,__________,__________,and __________.

Question 70

Of the skills required in management,the one that typically grows in importance as one moves up in managerial responsibility is __________ skill.

Question 71

One approach to evaluating the human skills of managers is to look at their level of __________.

Question 72

The ______ view of organizations puts customers at the top and being served by non-managerial workers who are supported by team leaders and higher-level managers.

Question 73

__________ is the continuous learning from daily experiences.

Question 74

Why might emotional intelligence be so important in a managerial position?

Question 75

Describe how managers actually get things done utilizing Mintzberg's three sets of roles that he believed all good managers enact successfully.Provide an example of each.

Question 76

__________ is the ability to understand oneself,exercise initiative,accept responsibility,and learn from experience.

Question 77

Katz argues that managers need three essential skill sets to be successful,including __________,__________,and __________ skills.

Question 78

A manager is held accountable by __________ and is dependent upon his/her __________.

Question 79

Name the three types of skills that managers need and define each of them.

Question 80

Describe Charles Handy's shamrock organization.Provide an example of each leaf.