Deck 1: The New Human Resource Management Process

Question 1

__________ is the failure of an employee to report to the workplace as scheduled

A)Job loss
B)Absenteeism
C)Employee engagement
D)Turnover
E)Productivity

Answer 1

B

Question 2

__________is a combination of job satisfaction, ability, and a willingness to perform for the organization at a high level and over an extended period of time.

A)Revenue Center
B)Employee Engagement
C)Effectiveness
D)Business Skills
E)Conceptual and Design Skills

Answer 2

B

Question 3

______ is a function of how many organization resources are used in getting the job done.

A)Productivity
B)Effectiveness
C)Efficiency
D)Electiveness
E)Opportunity cost

Answer 3

C

Question 4

A(n) __________is division or department that generates monetary returns for the organization.

A)revenue center
B)productivity center
C)cost center
D)effectiveness center
E)efficiency center

Question 5

A(n) ________ center is a revenue center that enhances profitability of the organization through enhancing the productivity of the people of the organization.

A)cost
B)enhancement
C)profit
D)productivity
E)deliverance

Question 6

HR creates revenue and profits for the organization by:

A)Enhancing the productivity of the people within the organization
B)Participating in teams
C)Managing paperwork
D)Controlling costs
E)Creating products

Question 7

Saleh likes the work he does as a market analyst at Acme Global Corporation.Overall, working at the organization gives him a feeling of well-being.What Saleh is experiencing is _____________.

A)productivity
B)job satisfaction
C)effectiveness
D)efficiency
E)absenteeism

Question 8

Acme Global had to lay off 50 employees to cut costs.Acme Global is experiencing _______.

A)Job satisfaction
B)Absenteeism
C)Employee engagement
D)Turnover
E)Productivity

Question 9

__________is the permanent loss of workers from the organization.

A)Sick leave
B)Absenteeism
C)Employee engagement
D)Turnover
E)Productivity

Question 10

__________is a function of how many organizational resources we used in getting the job done.

A)Productivity
B)Efficiency
C)Effectiveness
D)Opportunity
E)Preference

Question 11

What does HR primarily focus on improving?

A)The recruiting of people
B)The efficiency of people
C)The effectiveness of people
D)The physical work environment of people
E)The preferences of people

Question 12

What were human resource managers typically called in the 1970s and before?

A)Personnel managers
B)Secretaries
C)Executive Assistants
D)Developmental managers
E)Clerks

Question 13

Studies have shown that companies with high levels of _________ outperformed their peer companies in operating income, net income growth, and earnings per share growth.

A)gross receipts
B)revenue
C)material and equipment
D)employee engagement
E)employee training

Question 14

A(n) __________is a division or department that brings in no revenue or profit for the organization-running this function only costs the organization money.

A)revenue center
B)productivity center
C)cost center
D)effectiveness center
E)efficiency center

Question 15

Employee engagement is:

A)A combination of competition and job satisfaction
B)A combination of willingness to perform at a high level and job satisfaction
C)A combination of willingness to perform at a high level and boldness
D)A combination of competitiveness and boldness
E)A combination of job satisfaction and boldness

Question 16

______ is a function of getting the job done whenever and however it must be done.

A)Productivity
B)Efficiency
C)Effectiveness
D)Opportunity
E)Preference

Question 17

A ____________ is a division or department that generates monetary returns for the organization.

A)data processing center
B)collection center
C)cost center
D)revenue center
E)management center

Question 18

If a 21st century organization can manage its _______ better than its competitors, it has a much greater chance of being successful-more profitable and productive than its competitors-and of creating a competitive advantage.

A)equipment
B)facilities
C)human resources
D)consumables
E)environment

Question 19

_____________ are an organization's most valuable asset.

A)Materials
B)People
C)Facilities
D)Economic Resources
E)Efficiencies

Question 20

Which of the following is NOT one of the HR competencies that will be most critical as identified by a recent SHRM survey of HR professionals?

A)Business acumen
B)Organizational leadership and navigation
C)Managing upward
D)Relationship management
E)Communication

Question 21

Who controls the processes within the organization-what the organization does?

A)Staff management
B)Line management
C)Clerical workers
D)Technicians
E)Scientists

Question 22

What is the percentage of women in the workforce?

A)35-36 percent
B)47-48 percent
C)52-53 percent
D)57-58 percent
E)63-64 percent

Question 23

Sara's responsibilities include creating the organization's Affirmative Action Plan and serving on the Diversity Committee.Her role is best described as the:

A)Attorney at Large
B)Strategist
C)Conflict Negotiator
D)EEO and Diversity Management Specialist
E)CEO

Question 24

Which HR specialty covers the recruiting process and selecting the best candidate?

A)Training and development
B)Staffing
C)Labor and industrial relations
D)Ethics and sustainability
E)Safety and security

Question 25

Yusra's role in the organization involves measuring and evaluating job satisfaction and employee engagement.Yusra's human resource management specialty is __________.

A)staffing
B)labor and industrial relations
C)ethics and sustainability
D)employee relations
E)EEO

Question 26

The Acme Global Corporation is paying for job analysis costs, recruiting costs, and selection costs because it needs to replace three workers who left the organization for better-paying jobs.What the organization is experiencing is _________.

A)absenteeism
B)employee engagement
C)competitive advantage
D)turnover
E)efficiency

Question 27

Joseph's work involves union votes, negotiations for union agreements, contract collective bargaining, and handling grievances.Joseph's human resource management specialty is __________.

A)the legal environment
B)compensation and benefits
C)labor and industrial relations
D)safety and security
E)EEO

Question 28

__________is the feeling of well-being that we experience in our jobs-basically, whether or not we like what we do and the immediate environment surrounding us and our jobs.

A)Job satisfaction
B)Productivity
C)Effectiveness
D)Efficiency
E)Absenteeism

Question 29

About 90 percent of the growth in the U.S.workforce between 2006 and 2016 is expected to come from which group?

A)15- to 24-year-olds
B)25- to 34-year-olds
C)35- to 44-year-olds
D)45- to 54-year-olds
E)55-year-olds and older

Question 30

Samantha's job involves working on codes of ethics and making sure employees can report any violations of the code.Samantha's human resource management specialty is __________.

A)training and development
B)labor and industrial relations
C)employee relations
D)ethics and sustainability
E)staffing

Question 31

Hispanic workers are projected to be about what percentage of the workforce by 2050?

A)2 percent
B)8 percent
C)15 percent
D)24 percent
E)43 percent

Question 32

Lauren manages teaching employees everything from basic job skills to what they need to know to move up in the organization.Lauren's human resource management specialty is __________.

A)training and development
B)employee relations
C)staffing
D)labor and industrial relations
E)EEO and diversity management

Question 33

________ "use their head more than their hands" and gather and interpret information to improve a product or process for their organizations.

A)Line managers
B)Staff managers
C)HR managers
D)Knowledge workers
E)Managers

Question 34

Sharon manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans.Part of her job also involves managing diverse groups of people within the organization.Sharon's human resource management specialty is __________.

A)training and development
B)compensation and benefits
C)the legal environment
D)ethics and sustainability
E)staffing

Question 35

Which HR specialty involves counseling, conflict resolution, and discipline?

A)Staffing
B)Training and development
C)Safety and security
D)Employee relations
E)Compensation

Question 36

The __________ Age is an era that began around 1980 and is characterized by exponential increases in available information in all industries.

A)Information
B)Effectiveness
C)Absenteeism
D)Productivity
E)Efficiency

Question 37

Grady manages the recruiting process, selecting the best candidates who apply and getting them settled into their jobs.Grady's human resource management specialty is __________.

A)training and development
B)compensation and benefits
C)staffing
D)labor and industrial relations
E)EEO and Diversity Management Specialist

Question 38

The ________ function involves leadership and team-building efforts within the organization.

A)employee relations
B)staffing
C)ethics and sustainability
D)labor and industrial relations
E)compensation and benefits

Question 39

Asian workers are projected to be about what percentage of the workforce by 2050?

A)2 percent
B)8 percent
C)14 percent
D)21 percent
E)34 percent

Question 40

Gerardo's department lost productivity this week when two employees failed to report to work as scheduled.Other employees had to do the missing employees' work and were not able to completely do their regular jobs.What Gerardo's department is experiencing is _______.

A)turnover
B)absenteeism
C)dissatisfaction
D)lack of effectiveness
E)slackness

Question 41

What is the largest association designed for HR managers?

A)American Society for Personnel Administration
B)Society for Human Resource Management
C)American Human Resource Society
D)International Human Management Organization
E)Certified Human Resource Association

Question 42

As part of a team tasked with improving the efficiency of the manufacturing department, Alessandro is trying to evaluate the current situation, identify alternative methods, select a reasonable alternative method, and make a decision to implement a solution to the problem.Alessandro is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business
E)documentation

Question 43

__________ is the ability to put yourself in another person's place-to understand not only what that person is saying but why the individual is communicating that information to you.

A)Conceptual and design skills
B)Empathy
C)Business skills
D)Human relations skills
E)Revenue skills

Question 44

_____ is an organization that is mainly devoted to compensation and performance management programs.

A)National Compensation Society
B)Employee Remuneration Organization
C)WorldAtWork
D)Compensation and Performance International
E)Federated Human Resource Quartermasters

Question 45

___________________ are/is another skill set required of the HRM manager to help in decision making.

A)Empathy and sympathy
B)Leadership and servitude
C)Success and failure
D)Conceptual and design skills
E)Technical skills

Question 46

What is one of the certifications HR professionals can obtain?

A)ULC
B)HHR
C)BER
D)PHR
E)BAS

Question 47

__________ include the ability to understand, communicate, and work well with individuals and groups through developing effective relationships.

A)Conceptual and design skills
B)Human relations skills
C)Business skills
D)Human resources
E)Empathy

Question 48

Andrew, who is a line manager, ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees.His regular monitoring of these machines is part of the ________ responsibilities of line management.

A)legal considerations
B)labor cost controls
C)leadership and motivation
D)safety and security of employees
E)training and development

Question 49

As a line manager, Peter is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill.Resolving the problem is a part of the ________ responsibilities of line management.

A)legal considerations
B)labor cost controls
C)leadership and motivation
D)training and development
E)safety and security of employees

Question 50

___________________ are individuals that advise line management of the firm in a field of expertise, basically acting as internal consultants for the company within their fields of specialized knowledge.

A)Staff managers
B)Line managers
C)Night shift managers
D)Strategic advisors
E)Staffers

Question 51

Knowledge of EEO laws, computer skills, and training methodologies are all examples of which HR skill set?

A)Technical skills
B)Human relations skills
C)Conceptual skills
D)Design skills
E)Business skills

Question 52

Evan is putting together a proposal on the budget and strategic plan that describes how the human resources department will contribute to the profitability of the organization.Evan is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business
E)documentation

Question 53

Jerry works well in teams, can persuade others, and can help resolve conflict.Jerry is displaying:

A)academic integrity
B)human relations skills
C)confidence
D)counseling ability
E)technical skills

Question 54

__________ are the analytical and quantitative skills-including in-depth knowledge of how the business works and its budgeting and strategic planning processes-that are necessary for a manager to understand and contribute to the profitability of the organization.

A)Conceptual and design skills
B)Human relations skills
C)Business skills
D)Human resources
E)Revenue skills

Question 55

Lauren is listening to a coworker describe a problem with her supervisor.As she listens, Lauren is trying to put herself in her coworker's situation and understand the real problem between the supervisor and her coworker.Lauren is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business
E)documentation

Question 56

At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees.This training covers the ________ responsibilities of line management.

A)legal considerations
B)labor cost controls
C)leadership and motivation
D)training and development
E)staffers

Question 57

Brooklyn is using the computer to organize documents needed for an upcoming meeting.After the documents are organized into files on the computer, Brooklyn will email the documents to meeting participants.Brooklyn is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business
E)documentation

Question 58

__________include the ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to a problem.

A)Conceptual and design skills
B)Human relations skills
C)Business skills
D)Human resource skills
E)Revenue skills

Question 59

__________ include the ability to use methods and techniques to perform a task.

A)Technical Skills
B)Human Relations Skills
C)Business Skills
D)Human Resources
E)Revenue Skills

Question 60

What skill set provides the ability to understand, communicate, and work well with individuals and groups through developing effective relationships?

A)Human relations
B)Technical
C)Conceptual
D)Design
E)Business

Question 61

Which organization mainly deals with compensation, benefits, and performance management programs?

A)WorldAtWork
B)American Compensation Society
C)Werther Human Services
D)Applied Compensation and Benefits Association
E)Defined Compensation Association

Question 62

When learning about human resource management, it is important to have an understanding of the __________ section of the practitioner's model of human resource management.This section contains the things that are most critical to the organization's basic stability and success.

A)21st Century HRM, Strategic Planning, and HR Laws
B)Staffing
C)Developing and Managing
D)Protecting and Expanding
E)Technical Skill

Question 63

Which of the following is NOT one of the basic sections of the practitioner's model for HRM?

A)How can we reward and maintain our human resources?
B)What types of work flows/designs are necessary for increased productivity?
C)How does the organization sustain itself over the long-term?
D)How do we manage the organizations in human resources successfully?
E)Which organizational functions are critical in order to ensure viability over the long-term?

Question 64

A productivity center is a revenue center that enhances the profitability of the organization through enhancing the productivity of the people within the organization.

Question 65

Staff managers are like internal consultants for the company.

Question 66

HR professionals must have knowledge of the organization and its strategies if they are to contribute strategically.

Question 67

The case of _______ created renewed discussion of reverse discrimination concerning race-based decision making in employment.

A)Ricci v.DeStefano
B)Marbury v.Madison
C)Joiner v.General Electric
D)Wards Cove v.Antonio
E)Fry v.Lincoln

Question 68

Staffing includes all the things an organization needs to do to get people interested in working for the organization, including recruitment and selection.

Question 69

What is a major organization associated with training and development functions?

A)REME
B)ATD
C)TRDV
D)ALPH
E)MBER

Question 70

For the HR managers, technical skills are the easiest of the major skills to develop.

Question 71

In the 21st century HR office, HR managers will need to be more empathetic.

Question 72

The _________ section of the practitioner's model of human resource management describes base pay, incentives, and worker benefits as ways to reward and maintain a workforce.

A)21st Century HRM, Strategic Planning, and HR Laws
B)Staffing
C)Developing and Managing
D)Compensating
E)Technical Skill

Question 73

Revenue centers are departments that generate monetary returns for the organization.

Question 74

A manager with conceptual skill can focus on the intricate business details of the department, division, or organization, but cannot see "the big picture."

Question 75

Who provides some of the top certifications for HR professionals in the world?

A)American Human Resource Certifiers
B)General Permit Organization
C)Human Resource Enforcement
D)Human Management Granting Institute
E)Human Resource Certification Institute

Question 76

Getting the right people into the right jobs is important.The _________ section of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time.

A)Protecting and Expanding
B)Staffing
C)Developing and Managing
D)Compensating
E)Technical Skill

Question 77

Line managers play an important role in determining training needs within an organization.

Question 78

Once people have been selected into the organization, the _________ section of the practitioner's model of human resource management describes how managers might coach, counsel, and/or discipline employees.

A)21st Century HRM, Strategic Planning, and HR Laws
B)Developing and Managing
C)Protecting and Expanding
D)Compensating
E)Technical Skill

Question 79

Business acumen, an area of management dealing with quantitative information such as metrics and data analytics, is expected to grow in HR departments.

Question 80

The _________ section of the practitioner's model of human resource management describes managing safety and health as well as providing ethical and social responsibility guidelines to members of the organization.

A)Compensating
B)Staffing
C)Developing and Managing
D)Protecting and Expanding
E)Technical Skill