Deck 1: The New Human Resource Management Process

Question 1

What is the percentage of women in the workforce?

A)35-36%
B)47-48%
C)52-53%
D)57-58 %
E)63-64%

Answer 1

B

Question 2

What is the largest association designed for HR managers?

A)American Society for Personnel Administration
B)Society for Human Resource Management
C)American Human Resource Society
D)International Human Management Organization
E)Certified Human Resource Association

Answer 2

B

Question 3

The _________ section of the practitioner's model of human resource management describes managing safety and health as well as providing ethical and social responsibility guidelines to members of the organization.

A)Compensating
B)Staffing
C)Developing and Managing
D)Protecting and Expanding

Answer 3

D

Question 4

Hispanic workers are projected to be about what percentage of the workforce by 2050?

A)2%
B)8%
C)15%
D)24%
E)43%

Question 5

Asian workers are projected to be about what percentage of the workforce by 2050?

A)2%
B)8%
C)14%
D)21%
E)34%

Question 6

What were human resource managers typically called in the 1970s and before?

A)Personnel managers
B)Secretaries
C)Executive Assistants
D)Developmental managers
E)Clerks

Question 7

Since 1980,what new era has emerged?

A)Information age
B)Industrial age
C)Organization age
D)Manufacturing age
E)Production age

Question 8

Who provides some of the top certifications for HR professionals in the world?

A)American Human Resource Certifiers
B)General Permit Organization
C)Human Resource Enforcement
D)Human Management Granting Institute
E)Human Resource Certification Institute

Question 9

What does HR primarily focus on improving?

A)The recruiting of people
B)The efficiency of people
C)The effectiveness of people
D)The physical work environment of people
E)The preferences of people

Question 10

What skill set provides the ability to understand,communicate,and work well with individuals and groups through developing effective relationships?

A)Human relations
B)Technical
C)Conceptual
D)Design
E)Business

Question 11

What is a major organization associated with training and development functions?

A)REME
B)ASTD
C)TRDV
D)ALPH
E)MBER

Question 12

About 90 percent of the growth in the U.S.workforce between 2006 and 2016 is expected to come from which group?

A)15- to 24-year-olds
B)25- to 34-year-olds
C)35- to 44-year-olds
D)45- to 54-year-olds
E)55-year-olds and older

Question 13

Which organization mainly deals the compensation,benefits,and performance management programs?

A)WorldAtWork
B)American Compensation Society
C)Werther Human Services
D)Applied Compensation and Benefits Association
E)Defined Compensation Association

Question 14

What is discrimination against a majority group called?

A)Low trend discrimination
B)Reverse discrimination
C)Majority discrimination
D)Unsettled discrimination
E)Needers discrimination

Question 15

Permanent loss of workers in the organization is:

A)Job dissatisfaction
B)Absenteeism
C)Recidivism
D)Depopulation
E)Turnover

Question 16

______ is a function of getting the job done whenever and however it must be done.

A)Productivity
B)Efficiency
C)Effectiveness
D)Opportunity
E)Preference

Question 17

Most human resource managers have only been involved in regular HR planning since:

A)Companies started coming into existence
B)World War II
C)The industrial revolution
D)The mid-1980s
E)The start of the Obama administration

Question 18

What is one of the certifications HR professionals can obtain?

A)ULC
B)HHR
C)BER
D)PHR
E)BAS

Question 19

Natalie got fired. In other words,what happened?

A)She experienced involuntary turnover
B)She experienced voluntary turnover
C)She experienced absenteeism
D)She experienced dissatisfaction
E)She experienced depopulation

Question 20

Employee engagement is:

A)A combination of competition and job satisfaction
B)A combination of willingness to perform at a high level and job satisfaction
C)A combination of willingness to perform at a high level and boldness
D)A combination of competitiveness and boldness
E)A combination of job satisfaction and boldness

Question 21

If a 21st century organization can manage its _______ better than its competitors,it has a much greater chance of being successful-more profitable and productive than its competitors-and of creating a competitive advantage.

A)Equipment
B)Facilities
C)Human resources
D)Consumables
E)Environment

Question 22

____________ skills include the ability to evaluate a situation,identify alternatives,select a reasonable alternative,and make a decision to implement a solution to a problem.

A)Human relations
B)Technical
C)Quantitative
D)Conceptual and design
E)Business

Question 23

Which HR specialty involves counseling,conflict resolution,and discipline?

A)Staffing
B)Training and development
C)Safety and security
D)Employee relations
E)Compensation

Question 24

Absenteeism:

A)Doesn't really cost the organization any money.
B)Has indirect costs such as maintenance of insurance premiums.
C)Costs the company double because another person must do the absent workers job.
D)Has only direct costs associated with it.
E)Rarely or never affects job satisfaction of other employees

Question 25

The case of _______ created renewed discussion of reverse discrimination concerning race-based decision making in employment.

A)Ricci v.DeStefano
B)Marbury v.Madison
C)Joiner v.General Electric
D)Wards Cove v.Antonio
E)Fry v.Lincoln

Question 26

_____ is an organization that is mainly devoted to compensation and performance management programs.

A)National Compensation Society
B)Employee Remuneration Organization
C)WorldAtWork
D)Compensation and Performance International
E)Federated Human Resource Quartermasters

Question 27

As a program initiative,_______ is designed to meet all an organization's needs for today without sacrificing future generations' ability to meet their needs.

A)Ethics
B)Reversibility
C)Soundness
D)Effectiveness
E)Sustainability

Question 28

Studies have shown that companies with high levels of _________ outperformed their peer companies in operating income,net income growth and earnings per share growth.

A)Gross receipts
B)Revenue
C)Material and equipment
D)Employee engagement
E)Employee training

Question 29

When an organization is better than competitors at something that creates value for customers,and can maintain that capability for an extended period of time,it is said to have a(n):

A)Customer focus.
B)Functional specialty
C)Sustainable competitive advantage
D)Effective work environment
E)Evidence-based organization

Question 30

_____ systems can help companies analyze individual applicants for employment,maintain information on compensation packages,and capture knowledge from people within the company.

A)WHAN
B)HRIS
C)CLAS
D)MMIS
E)NNAL

Question 31

Which HR specialty covers the recruiting process and selecting the best candidate?

A)Training and development
B)Staffing
C)Labor and industrial relations
D)Ethics and sustainability
E)Safety and security

Question 32

Which HR specialty covers Affirmative Action plans and combats prejudice?

A)EEOC and diversity management
B)Safety and security
C)Ethics and sustainability
D)Compensation and benefits
E)Training and development

Question 33

______ is a function of how many organization resources are used in getting the job done.

A)Productivity
B)Effectiveness
C)Efficiency
D)Electiveness
E)Opportunity cost

Question 34

______ is associated with reporting violations of ethics.

A)Whistleblowing
B)Sustainability
C)Morality
D)Environmental responsibility
E)Objectiveness

Question 35

The ________ function focuses on employee communication and work-related stress.

A)Employee relations
B)Staffing
C)Ethics and sustainability
D)Labor and industrial relations
E)Compensation and benefits

Question 36

Who controls the processes within the organization-what the organization does?

A)Staff management
B)Line management
C)Clerical workers
D)Technicians
E)Scientists

Question 37

Who has the primary responsibility for seeing to the safety and security of the workforce?

A)Staff management
B)Clerical workers
C)Human Resource management
D)Technicians
E)Line management

Question 38

A(n) ________ center is a revenue center that enhances profitability of the organization through enhancing the productivity of the people of the organization.

A)Cost
B)Enhancement
C)Profit
D)Productivity
E)Deliverance

Question 39

_________ managers advise line management of the firm in their area of expertise.

A)Developmental
B)Restrictive
C)Legal
D)Informal
E)Staff

Question 40

As the level of employee job satisfaction increases:

A)Employee productivity tends to remain the same as peer companies.
B)Employee productivity always increases.
C)Employee productivity decreases because of the "satiation effect".
D)Employee productivity may or may not increase
E)Employee productivity always decreases

Question 41

Two main types of HR roles in an organization include:

A)Leader and follower
B)Generalist and specialist
C)Staff manager and line manager
D)Expert and advisor

Question 42

At the Acme Global Corporation,the human resources department deals primarily with improving the efficiency of the people within the organization.This view of the HR department is consistent with the ________ view of human resource management.

A)present
B)engagement
C)sustainable
D)traditional

Question 43

_____________ are an organization's most valuable asset.

A)Materials
B)People
C)Facilities
D)Economic Resources

Question 44

Outsourcing/offshoring:

A)Is never a necessary business practice.
B)Is ethically wrong and unsustainable
C)May be a necessary "evil" in order to remain competitive
D)Should be used in all cases where companies can show manufacturing savings
E)Should only be used for services

Question 45

Which of the following is NOT one of the basic sections of the Practitioner's Model for HRM?

A)How can we reward and maintain our human resources?
B)What types of work flows/designs are necessary for increased productivity?
C)How does the organization sustain itself over the long-term?
D)How do we manage the organizations in human resources successfully?
E)Which organizational functions are critical in order to ensure viability over the long-term?

Question 46

The employees at EnVision Services complain to their managers that they have little idea concerning the skills they need to develop and the career paths for moving up in the company. Which HR function does EnVision need to improve upon?

A)Safety and security
B)Labor and industrial relations
C)Employee relations
D)Ethics and sustainability
E)Training and development

Question 47

When computers perform routine tasks that were once performed by people,we lose jobs due to:

A)Automation
B)Lack of education
C)Social upheaval
D)Offshoring

Question 48

Sara's responsibilities include creating the organization's Affirmative Action Plan,and serving on the Diversity Committee.Her role is best described as the:

A)Attorney at Large
B)Strategist
C)Conflict Negotiator
D)EEO and Diversity Management Specialist

Question 49

Knowledge of EEO laws,computer skills,and training methodologies are all examples of which HR skill set?

A)Technical skills
B)Human Relations skills
C)Conceptual skills
D)Design skills
E)Business skills

Question 50

Forty years ago,HR managers were expected to be:

A)"Paper pushers"
B)Budget analysts
C)Employee relations specialists
D)Labor negotiators

Question 51

Jerry works well in teams,can persuade others,and can help resolve conflict.Jerry is displaying:

A)Academic integrity
B)Human relations skills
C)Confidence
D)Counseling ability

Question 52

At the Acme Global Corporation,the human resources department provides limited services to the organization.These services include things like keeping track of job applicants,maintaining employee paperwork,and filing annual performance evaluations.This view of the HR department is consistent with the ________ view of human resource management.

A)21st century
B)traditional
C)sustainable
D)revenue center

Question 53

The hollowing out of the middle class associated with job loss in a wide variety of middle class occupations is known as:

A)Labor market polarization
B)Unemployment
C)Routine adjustment theory
D)Right-sizing

Question 54

___________________ are individuals that advise line management of the firm in a field of expertise,basically acting as internal consultants for the company within their fields of specialized knowledge.

A)Staff managers
B)Line managers
C)Night shift managers
D)Strategic advisors

Question 55

HR creates revenue and profits for the organization by:

A)Enhancing the productivity of the people within the organization
B)Participating in teams
C)Managing paperwork
D)Controlling costs

Question 56

A ____________ is a division or department that generates monetary returns for the organization.

A)Data processing center
B)Collection center
C)Cost center
D)Revenue center

Question 57

___________________ are another skill set required of the RM manager to help in decision making.

A)Empathy and sympathy
B)Leadership and servitude
C)Success and failure
D)Conceptual and design skills

Question 58

Within the last 40 years,the field of HR has transformed from being ________ in nature to being _________ in nature.

A)Dismal / optimistic
B)Stationary / mobile
C)Liability / asset
D)Reactive / proactive

Question 59

Managers consistently mention the following specific issues as the most important (and most difficult) things they deal with:

A)Productivity,job satisfaction,turnover,and absenteeism
B)Profit and loss of the department
C)Customer satisfaction and meeting sales goals
D)Employee theft,employee safety,and employee training and onboarding

Question 60

Municipal Waste Hauling Inc.management is negotiating with the employees union on a new collective bargaining contract. Which HR function is management engaged in?

A)Training and development
B)Safety and security
C)Labor and industrial relations
D)Employee relations
E)Staffing

Question 61

As a line manager,Peter is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill.Resolving the problem is a part of the ________ responsibilities of line management.

A)legal considerations
B)labor cost controls
C)leadership and motivation
D)training and development

Question 62

At the Acme Global Corporation,the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees.This training covers the ________ responsibilities of line management.

A)legal considerations
B)labor cost controls
C)leadership and motivation
D)training and development

Question 63

Lauren is listening to a co-worker describe a problem with her supervisor.As she listens,Lauren is trying to put herself in her co-worker's situation and understand the real problem between the supervisor and her co-worker. Lauren is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business

Question 64

Sharon manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans: Part of her job also involves managing diverse groups of people within the organization.Sharon's human resource management specialty is __________.

A)training and development
B)compensation and benefits
C)the legal environment
D)ethics and sustainability

Question 65

Joseph's work involves union votes,negotiations for union agreements,contract collective bargaining,and handling grievances.Joseph's human resource management specialty is __________.

A)the legal environment
B)compensation and benefits
C)labor and industrial relations
D)safety and security

Question 66

Grady manages the recruiting process,selecting the best candidates who apply,and getting them settled into their jobs.Grady's human resource management specialty is __________.

A)training and development
B)compensation and benefits
C) staffing
D)labor and industrial relations

Question 67

Evan is putting together a proposal on the budget and strategic plan that describes how the human resources department will contribute to the profitability of the organization.Evan is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business

Question 68

Declan is a line manager who wants to cut costs and make his department more efficient.He is not sure what he is allowed to do to achieve his goals.Declan should ask the human resources department for help understanding the ________ responsibilities of line management.

A)appraisal and promotion
B)labor cost controls
C)leadership and motivation
D)training and development

Question 69

Andrew,who is a line manager,ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees.His regular monitoring of these machines is part of the ________ responsibilities of line management.

A)legal considerations
B)labor cost controls
C)leadership and motivation
D)safety and security of employees

Question 70

Zach is interested in measuring the amount of output that his organization gets per unit of input.Specifically,he would like to measure how much time each worker spends on each assignment.Zach is interested in measuring _______.

A)revenue
B)turnover
C)productivity
D)costs

Question 71

Saleh likes the work he does as a market analyst at Acme Global Corporation.Overall,working at the organization gives him a feeling of well-being.What Saleh is experiencing is.

A)productivity
B)job satisfaction
C)effectiveness
D)efficiency

Question 72

Brooklyn is using the computer to organize documents needed for an upcoming meeting.After the documents are organized into files on the computer,Brooklyn will email the documents to meeting participants.Brooklyn is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business

Question 73

Wade's job involves how the organization rewards the people who work for it.He works with salary surveys,benefits management,and incentive programs.Wade's human resource management specialty is __________.

A)the legal environment
B)compensation and benefits
C)safety and security
D)ethics and sustainability

Question 74

Sean wants to improve his workers' performance and productivity.To learn the best ways to do so,Sean could work to improve his skills with the ________ responsibilities of line management.

A)safety and security
B)appraisal and promotion
C)leadership and motivation
D)labor cost controls.

Question 75

Yusra's role in the organization involves measuring and evaluating job satisfaction and employee engagement.Yusra's human resource management specialty is __________.

A)staffing
B)labor and industrial relations
C)ethics and sustainability
D)employee relations

Question 76

The Acme Global Corporation is paying for job analysis costs,recruiting costs,and selection costs because it needs to replace three workers who left the organization for better paying jobs.What the organization is experiencing dealing with is _________.

A)absenteeism
B)employee engagement
C)competitive advantage
D)turnover

Question 77

Alexandra,who is a line manager,recommended one of her employees for a new job higher up in the organization.Based on what she knew of the employee's capabilities and limitations,Alexandra voiced her opinion that her employee would be a good fit for the position.Her recommendation is part of the _________ responsibilities of line management.

A)legal considerations
B)appraisal and promotion
C)leadership and motivation
D)training and development

Question 78

Gerardo's department lost productivity this week when two employees failed to report to work as scheduled.Other employees had to do the missing employees' work and were not able to completely do their regular jobs.What Gerardo's department is experiencing is _______.

A)turnover
B)absenteeism
C) dissatisfaction
D)lack of effectiveness

Question 79

As part of a team tasked with improving the efficiency of the manufacturing department,Alessandro is trying to evaluate the current situation,identify alternative methods,select a reasonable alternative method,and make a decision to implement a solution to the problem.Alessandro is using _______ skills to complete this task.

A)technical
B)human relations
C)conceptual and design
D)business

Question 80

Lauren manages teaching employees everything from basic job skills to what they need to know to move up in the organization.Lauren's human resource management specialty is __________.

A)training and development
B)employee relations
C) staffing
D)labor and industrial relations