Deck 1: Management and Its History

Question 1

Knowing yourself is the foundation for ____________ while _____________ is critical for success.

A)leadership development;intellect
B)intellect;leadership
C)interpersonal relationships;self-awareness
D)leadership development;self-awareness

Answer 1

D

Question 2

Which type of skill involves the ability to conceptualize?

A)technical
B)time management
C)decision-making
D)interpersonal

Answer 2

C

Question 3

The resources of a manager include:

A)Human Resources
B)Financial Resources
C)Time Resources
D)Physical Resources

Answer 3

D

Question 4

Which organization provides the standards for business schools to follow?

A)NCAA
B)AACSB
C)CBOA
D)SHRM

Question 5

Three friends,Saad,Shaheena,and Syddarth,all started at Plastico the same day.After 6 months,Syddarth was asked to shadow Saad because his decision-making skills were lacking and it was felt Saad could aid him in developing his decision-making skills.By observing Saad,Syddarth can improve which decision-making skills?

A)negotiation
B)networking
C)communication
D)diagnostic

Question 6

Loni is a senior in college looking to become a successful manger.Which of the following is considered the most important quality for her to have?

A)supervisory ability
B)time management skills
C)intelligence
D)self-assurance

Question 7

Macksym is the shift manager at a local manufacturing plant.From 10:00am to 11:00 this morning,he was outside the plant waiting on a shipment of a part needed for the next shift.This would be an example of a(n)____________.

A)leading action
B)interpersonal behavior
C)managerial transition
D)nonmanagement function

Question 8

The four management functions include the following except ____________.

A)planning
B)organizing
C)leading
D)concentrating

Question 9

Dongfang has recently moved up to shift manager at Common Grounds,a popular local coffee shop.When she was a barista,she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement,Holly,started,Dongfang continued to talk to the customers about the different coffees while Holly was relegated to steaming the milk.Dongfang is spending time on ____________.

A)leading the store
B)managing people
C)controlling Holly
D)nonmanagement functions

Question 10

Management skills include all of the following except ____________.

A)technical
B)time management
C)interpersonal
D)decision-making

Question 11

_____________ is the means of evaluating how effectively and efficiently managers utilize resources to achieve objectives.

A)financial analysis
B)performance
C)resource allocation
D)meeting deadlines

Question 12

An important aspect of ____________ is assigning people to various tasks and jobs.

A)organizing
B)leading
C)controlling
D)planning

Question 13

Which of the following is considered a managers most valuable resource?

A)human
B)financial
C)physical
D)informational

Question 14

________ is/are based on how effectively and efficiently managers utilize resources to achieve objectives.

A)Human capital
B)Performance
C)Financial stability
D)Organizational objectives

Question 15

Three friends,Saad,Shaheena,and Syddarth,all started at Plastico the same day.Saad was just promoted to the level of mid-manager because he was the first to master the inventory management system.Saad has been promoted due to his _______________ skills.

A)technical
B)interpersonal
C)decision-making
D)supervisory

Question 16

The staffing of an organizing is considered part of which management function?

A)organizing
B)controlling
C)planning
D)leading

Question 17

Dongfang has recently moved up to shift manager at Common Grounds,a popular local coffee shop.When she was a barista,she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement,Holly,started,Dongfang continued to talk to the customers about the different coffees while Holly was relegated to steaming the milk.Dongfang is struggling with ____________.

A)leading the store
B)managing people
C)controlling Holly
D)nonmanagement functions

Question 18

Connie is a manager at a local golf course.Though Connie sticks to her budget,some patrons have complained that the golf carts are not worth the rental price.With which type of resource is Connie struggling?

A)Human
B)Financial
C)Physical
D)Informational

Question 19

Managers are primarily evaluated on ________________.

A)educational level
B)experience level
C)sales numbers
D)resource utilization

Question 20

Three friends,Saad,Shaheena,and Syddarth,all started at Plastico the same day.After Saad was promoted to mid-manager,he called upon Shaheena to aid him in training other employees in the inventory management system.Saad has recognized he is weak in _____________ skills.

A)technical
B)interpersonal
C)decision-making
D)supervisory

Question 21

Dillon has excellent decision making skills.These skills will be required if Dillon wishes to one day become a ___________ manager.

A)functional
B)top-level
C)first-line
D)program

Question 22

Arshdeep works at a local marketing consulting firm.Though he has a good deal of responsibility and oversees an office of 10 employees,none of which are managers.Arshdeep is a _____________.

A)team leader
B)first-line manager
C)middle manager
D)top manager

Question 23

Maria Elena has been hired as a manger in the accounts receivable department.While trained in accounting,her activities as an accounting manager are often also referred to as ________.

A)investments
B)funds
C)profitability
D)finance

Question 24

Someone who is an entrepreneur and negotiator is exhibiting which management role?

A)informational
B)decisional
C)interpersonal
D)transition

Question 25

Middle managers should possess technical,interpersonal and decision-making skills;however,the ________ skills needed varies from organization to organization.

A)experience
B)functions
C)mix
D)management

Question 26

During a normal day,Kristian makes a point to talk to others to be up to date on what is occurring as well as to make sure everyone else has the information they need to do their jobs.Kristian is exhibiting which two roles?

A)leader;liaison
B)monitor;disseminator
C)monitor;liaison
D)liaison;spokesperson

Question 27

Possible titles for first-line managers include the following except ________.

A)office manager
B)team leader
C)crew manager
D)supervisor

Question 28

Someone in middle management might be called which of the following?

A)department head
B)vice president
C)head nurse
D)crew leader

Question 29

___________ is a newer management position needed in organizations that focus on team-based structures.

A)Top manager
B)Middle manager
C)First-line manager
D)Team leader

Question 30

Dillon supervises the activities of both the benefits and training departments,therefore he is a _______.

A)human resources supervisor
B)human resources middle manager
C)human resources first -line manager
D)human resources team manager

Question 31

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.

A)disseminator
B)negotiator
C)figurehead
D)liaison

Question 32

Planning includes all of the following roles except _________.

A)entrepreneur
B)negotiator
C)spokesperson
D)disseminator

Question 33

A _________ __________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

A)functional manager
B)production manager
C)project manager
D)task manager

Question 34

After three people developed food poisoning after having coffee at Common Grounds,Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

A)negotiator
B)spokesperson
C)liaison
D)disseminator

Question 35

A manager who is particularly effective at organizing excels at _____________.

A)resource allocation
B)disturbance handling
C)information dissemination
D)entrepreneurial endeavors

Question 36

__________ skills are necessary at all three levels of management.

A)decision-making
B)organizational
C)interpersonal
D)technical

Question 37

Of the four management functions,which is the most reactive?

A)planning
B)organizing
C)leading
D)controlling

Question 38

Another name for a team leader is a ________ _________.

A)program manager
B)activities leader
C)operative supervisor
D)project leader

Question 39

After a particularly difficult day at Common Grounds Coffee,manager Dongfang had to diffuse a fight between two baristas.Dongfang was using her ___________ skills.

A)interpersonal
B)informational
C)decisional
D)figurehead

Question 40

The following are responsibilities of top managers except_________.

A)managing parts of an organization
B)developing an organization's purpose
C)executing organization's strategies
D)managing an entire organization

Question 41

Classifications of management approaches are also referred to as ___________.

A)technical theories
B)contingency theories
C)schools of management thought
D)behavioral schools of thought

Question 42

The five management theories include classical,management science,contingency,behavioral and ________ theories.

A)functions
B)systems
C)specialization
D)method

Question 43

Henri Fayol identified _________.

A)six scientific management principles
B)management analysis tools
C)five management functions
D)five management theories

Question 44

One reason that the knowledge of the history of management is important is to ___________.

A)avoid repeating mistakes
B)impress in a job interview
C)understand the practitioners
D)know Frederick Winslow Taylor

Question 45

A large business approaches functions and roles in the following ways except ________.

A)specialized jobs
B)three levels of managers
C)direct observation
D)global focus

Question 46

Taylor's scientific management principles included all of the following except __________.

A)use wage incentives
B)develop a set of rules and procedures to ensure fair treatment of employees
C)plan and schedule work
D)promote job specialization

Question 47

The Father of Scientific Management was _________.

A)Frank Gilbreth
B)Henri Fayol
C)Frederick Taylor
D)Elton Mayo

Question 48

The current trend is to distinguish Not-For-Profit organizations into __________ and governmental organizations.

A)pro-governmental
B)non-governmental c independent
D)policy

Question 49

Horacio has been promoted from first-line manager to middle level manager.He has spent most of his time ________ and _________ but now expects to spend ______ time on each of the four management functions.

A)managing;controlling;equal
B)organizing,leading;less
C)controlling;planning;more
D)leading;controlling;equal

Question 50

In a small business,a (n)____________ tends to make the decisions.

A)middle manager
B)first-line manager
C)small business organizer
D)entrepreneur

Question 51

Classical management theory includes both scientific management and __________ theories.

A)behavioral
B)administrative
C)integrative
D)contingency

Question 52

How are most principles-of-management textbooks organized?

A)functions of management
B)theories of management
C)rules of management
D)approaches to management

Question 53

You have been working at a small family owned medical supply store for the past 5 years,but were recently hired by AZTEC,a large medical supply distribution company.While you are excited about this new opportunity,you also know that you will need to adjust to working for a large business.As opposed to your previous job,AZTEC will require ___________ and provide ______________.

A)autocratic approach;participative management
B)formal written objectives;sophisticated computerized control systems
C)formal organization structure;more general jobs
D)formal written objectives;informal plans

Question 54

Who pioneered industrial psychology and is considered the First Lady of Management?

A)Emily Fayol
B)Mary Parker Follett
C)Emily Mayo
D)Lillian Gilbreth

Question 55

The original goal of scientific management was to __________.

A)ensure fair treatment of employees
B)stop job specialization
C)maximize performance
D)scientifically interact with employees

Question 56

Mary Parker Follett's contribution to administrative theory was emphasizing the need for worker participation,_________,and __________.

A)shared goals;distinct operating activities
B)conflict resolution;fairness
C)fairness;shared goals
D)conflict resolution;shared goals

Question 57

Emilio has studied Chester Barnard's work on authority and power distributions in organizations.Emilio has now become aware of the _________ that make up the informal organization within his company's formal organization.

A)managers
B)cliques
C)concepts
D)functions

Question 58

Hui works for a large organization that is downsizing to cut costs by laying off employees and becoming more efficient.Hui's company is using a ___________ approach to management.

A)behavioral
B)management science
C)specialization
D)classical

Question 59

The focus on the job and management functions in order to determine the best way to manage in all organizations is _______________.

A)behavioral theory
B)classical theory
C)efficiency theory
D)contingency theory

Question 60

The early literature on management attempted to describe______________.

A)classical management theory
B)basic principles
C)current developments
D)principles of efficiency

Question 61

The integrative perspective is composed of sociotechnical theory,__________ and _________.

A)behavioral theory;systems theory
B)systems theory;contingency theory.
C)behavioral theory;contingency theory
D)contingency theory;classical theory

Question 62

According to Ghiselli,there are six traits which are necessary for someone to be a successful manager.

Question 63

An important part of controlling is monitoring and measuring progress.

Question 64

The allocation of resources is a controlling function.

Question 65

What style of leadership is predominantly used by more managers in today's workplace?

A)participative
B)integrative
C)behavioral
D)innovative

Question 66

According to Elton Mayo's Hawthorne studies,treating people well and meeting their needs often resulted in _____________.

A)positive behavior
B)better problem solving
C)a happier worker
D)increased performance

Question 67

Viewing the organization as a whole and the interrelationship of its parts defines __________.

A)behavioral theory
B)management science theory
C)classical theory
D)systems theory

Question 68

The aim of Weber's bureaucracy concept was to develop _______ to ensure that employees were treated fairly.

A)the functions
B)rules and procedures
C)the theory
D)principles

Question 69

The goal of knowledge management is to share knowledge in order to ___________.

A)better manage diversity
B)continuously improve products and processes
C)ensure that goods are continuously produced
D)respond to rapid change

Question 70

_________ focuses on the use of mathematics to aid in problem solving.

A)Management science theory
B)Management information systems
C)Integrative theory
D)Systems theory

Question 71

In a learning organization,all employees are involved in _________.

A)minimizing change
B)identifying global opportunities
C)identifying and solving problems
D)integrating teams

Question 72

Anna Mia is excited about studying the behavioral science approach in her Principles of Management class.She feels well prepared to study this approach because she has already taken classes in ________,__________,and __________.

A)sociology;economics;management science.
B)economics;philosophy;research
C)economics;psychology;sociology
D)psychology;sociotechnical theory;economics

Question 73

Victor has worked in various departments in his company.This experience has given him first hand understanding of the systems theory view that the different departments in an organization are ________.

A)interdependent
B)dependent
C)cross dependent
D)open

Question 74

_____________ focuses on determining the best management approach for a given situation.

A)systems theory
B)contingency theory
C)behavioral theory
D)management science theory

Question 75

Ramona's company is considered a learning organization.She is excited about this because it will encourage an environment of ________.

A)a global view
B)rapid change
C)the organic structure
D)learning and applying knowledge

Question 76

Transitioning from employee to manager is usually a natural and normal transition.

Question 77

Which type of skills is necessary according to systems theorists?

A)people
B)information systems
C)conceptual
D)technical

Question 78

Systemic use of the best available facts to improve management practice is _________ management.

A)knowledge-based
B)science-based
C)evidence-based
D)technology-based

Question 79

A Gallup Poll found the three most important qualities of a manager are industriousness,integrity,and political savvy.

Question 80

Nathanial is focused on people to determine the best way to manage in all organizations.Nathanial subscribes to__________.

A)Behaviorist Theory
B)Bureaucracy Theory
C)Human Skill Theory
D)Maslow's Theory