Deck 2: The Environment: Culture,Ethics,and Social Responsibility

Question 1

Robert works for Nordstrom and loves coming to his job.He attributes the love for his job to the values and beliefs that the company shares with its employees.Robert's affinity for his job is most likely due to the company's _______

A)Organizational Culture
B)Organizational Structure
C)Mission Statement
D)Management Team

Answer 1

A

Question 2

Which of the following consists of the values,beliefs,and assumptions about appropriate behavior that members of an organization share?

A)Organizational Culture
B)Management Culture
C)Mission Statement
D)Internal Environment

Answer 2

A

Question 3

_____ is what motivates us to buy products.

A)Quality
B)Envy
C)Value
D)Wealth

Answer 3

C

Question 4

Which of the following is not part of the systems process?

A)Inputs
B)Outputs
C)Feedback
D)Structure

Question 5

The Japanese term for continuous improvement is ________.

A)Keisatsu
B)Kaizen
C)Kiken
D)Kaishain

Question 6

___________ includes the factors that affect the organization's performance from within its boundaries.

A)Internal Environment
B)External Environment
C)Organizational Culture
D)External Factors

Question 7

Which of the following provides a means of control to ensure that the inputs and transformation process are producing the desired results?

A)Transformation
B)Outputs
C)Inputs
D)Feedback

Question 8

What are the 2 primary principles of TQM?

A)Focusing on delivering customer value and continually improving the system and its processes
B)Focusing on delivering customer value and disregarding the system and its processes
C)Not focusing on delivering customer value and continually improving the system and its processes
D)Not focusing on delivering customer value and disregarding the system and its processes

Question 9

What are the five artifacts of organizational culture?

A)Stories,Heroes,Slogans,Ceremonies and Behavior
B)Symbols,Customers,Competition,Heroes and Stories
C)Stories,Value,Ceremonies,Money and Heroes
D)Heroes,Slogans,Ceremonies,Symbols and Stories

Question 10

Kevin has recently graduated from college and is applying for a new job.What might Kevin look at if he wants to find out more information about the company?

A)Mission Statement
B)Organization Structure
C)Management Team
D)Stakeholders in the Company

Question 11

________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

A)Quality
B)Customer Value
C)Systems Process
D)Total Quality Management

Question 12

________ are people whose interests are affected by organizational behavior.

A)Managers
B)Employees
C)Stakeholders
D)Customers

Question 13

__________ is/are the technology used to transform inputs into outputs.

A)Physical Resources
B)Management Tools
C)System Process
D)Human Resources

Question 14

Products and services offered to customers are ________

A)Resources
B)Physical Inputs
C)Outputs
D)Internal Factors

Question 15

Which of the following answers the question "Who we are as an organization?"

A)Organizational Culture
B)Mission Statement
C)Internal Environment
D)Organizational Structure

Question 16

_____ can be considered founders or others who have made outstanding contribution to their organizations.

A)Heroes
B)Slogans
C)Stories
D)C.E.O.

Question 17

Jim is the logistics manager and a large portion of his position requires him to utilized computer driven data to keep track of orders and inventory.Which part of the systems process is Jim most likely exhibiting?

A)Transformation
B)Feedback
C)Inputs
D)Outputs

Question 18

Kim interviewed prospective new employees for ten new jobs in her company.Which internal environmental factor was Kim utilizing?

A)management and culture
B)mission
C)resources
D)systems process

Question 19

McDonald's transformation of bread and hamburger meat into one of the best-selling products in the world is an example of utilizing which internal environmental factor?

A)management and culture
B)mission
C)resources
D)systems process

Question 20

What does one call the organization's purpose or reason for being?

A)Culture
B)Mission
C)Environment
D)Stakeholders

Question 21

Organizations with many employees who do not behave as expected have _____ cultures.

A)Uneducated
B)Strong
C)Learning
D)Weak

Question 22

In a ______ culture,the group peer pressures nonconformists to behave as expected.

A)Strong
B)Weak
C)Mediocre
D)Non-existent

Question 23

How many levels are there in the Levels of Organizational Culture?

A)One
B)Two
C)Three
D)Four

Question 24

The 5 components of the internal environment include: management and culture,mission,system processes,structure and ________.

A)Resources
B)Value
C)Quality
D)Competition

Question 25

The Levels of Culture pyramid are comprised of all except ______________.

A)Values and beliefs
B)Environment
C)Behavior
D)Assumptions

Question 26

______ includes the observable things that people do and say or the actions employees take.

A)Assumption
B)Behavior
C)Value
D)Evaluation

Question 27

Peter is starting his own delivery company called "Ding Dong Delivery".He is currently starting the company just in his home town and surrounding area (20 mile radius).Peter currently has $500,000 in capital along with an office space with internet and telephones,as well as 10 delivery trucks,but no employees.What resource is Peter missing that is crucial for his business to get running?

A)Physical
B)Human
C)Informational
D)Financial

Question 28

_________ is the perceived benefit of a product,used by customers to determine whether to buy the product.

A)Customer quality
B)Customer wealth
C)Customer value
D)Customer thought process

Question 29

Bob has been worried about his job security in the company he's been with for 13 years.The company has acquired a new CEO which has begun subtle positive changes for the culture of the organization.Though he still feels there is a lot to change,Bob is becoming more confident in the success of his company.The new CEO is the company's way to implement a (n)_________ to improve the culture.

A)Cost-cutting strategy
B)Symbolic leader
C)Information technology system
D)Marketing campaign

Question 30

Wanda was the owner of a local amusement park which went out of business several years ago.Though closed,_______ of the park continue to be shared by the locals.

A)Slogan
B)Symbol
C)Stories
D)Heroes

Question 31

Alan Mulally changed Ford's organizational culture after the company was close to bankruptcy.Ford's goal in bringing in Mulally as CEO was to instill a new cultural _____________.

A)Workforce
B)Logo
C)Vision
D)Alliance

Question 32

Symbolic leaders do all of the following except _____________.

A)Manage,change and merge cultures
B)Articulate a vision for an organization
C)Reinforce the culture through slogans
D)Impose cultural values

Question 33

Recruiters seek employees who fit their _______.

A)Mission
B)Needs
C)Culture
D)Structure

Question 34

______ are values and beliefs that are so deeply ingrained that they are considered unquestionably true and taken for granted.

A)Pressures
B)Directions
C)Mission statements
D)Assumptions

Question 35

Organizations with strong cultures do all of the following except ____________.

A)Have employees who subconsciously know the shared assumptions
B)Consciously know the values and beliefs
C)Agree with the shared assumptions,values,and beliefs
D)Have many employees

Question 36

A learning organization has a culture that values sharing ________ so as to adapt to the changing environment and continuously improve.

A)Customers
B)Knowledge
C)Beliefs
D)Jokes

Question 37

Jan,an employee of a distribution company,never speaks to anyone in her office.From when she arrives to when she leaves,no one around her talks during the work day.Though she has never been told she cannot mingle with her coworkers,Jan feels as though she is not allowed since no one ever does.Jan made her decision based on a(n)______________.

A)Objective
B)Goal
C)Assumption
D)Mission

Question 38

An example of a company's mission would be which of the following?

A)Internet systems and telecommunications
B)We focus on bringing the best customer service to anyone in the world
C)Customer product orders that are filled and sipped to the customer
D)Have a U.S.headquarters and subsidiaries in other countries

Question 39

Keeshawn has hired a local advertising firm to create a new sign for his restaurant using the restaurant name.The new sign will be a _________ of the restaurant.

A)Slogan
B)Symbol
C)Story
D)Jacket

Question 40

________ articulate a vision for an organization and reinforce the culture through slogans,symbols,and ceremonies.

A)Mid-level managers
B)Symbolic leaders
C)Salespeople
D)Consumers

Question 41

_________ includes the factors outside its boundaries that affect a business's performance.

A)Business environment
B)Internal environment
C)External environment
D)Competitive environment

Question 42

______ is searching for important events or issues that might affect the firm.

A)Opportunity scanning
B)Environmental turbulence
C)Maintaining competitiveness
D)Environmental scanning

Question 43

_____________ meets the needs of the present world without compromising the ability of future generations to meet their own needs.

A)A green company
B)Sustainability
C)Global sourcing
D)Social responsibility

Question 44

Which of these is not a general external environmental factor?

A)Customers
B)Society
C)Technology
D)Governments

Question 45

The standards of right and wrong that influence behavior is/are ____________.

A)Morals
B)Society
C)The environment
D)Ethics

Question 46

What is the most important area of competitor value?

A)Purchasing
B)Pressuring
C)Producing
D)Pricing

Question 47

The collective behavior by _____________ establishes a company's ethical conduct.

A)Top Management
B)Stakeholders
C)Employees
D)Stockholders

Question 48

Research studies have reported a ________ relationship between ethical behavior and leadership effectiveness.

A)Positive
B)Negative
C)Non-existent
D)Mediocre

Question 49

When Walmart stated that it would cut nearly 20 million metric tons of greenhouse gas emissions from its supply chain,it pressured all of the suppliers to meet its _____________ standards.

A)Ethical
B)Sustainability
C)Performance
D)LEED

Question 50

Which managers make changes only when forced to by external forces?

A)Proactive Managers
B)Reactive Managers
C)Responsive Managers
D)Interactive Managers

Question 51

Environments generally change at a ____ pace.

A)Steady
B)Slow
C)Fast
D)Consistent

Question 52

After the oil spill by BP in the Gulf of Mexico,BP began cleaning up the shores and investing their time and money in the affected ports,cities,and businesses in order to regain more customers again.This is an example of ____________

A)Corporate Social Responsibility
B)Total Quality Management
C)Ethical Relations
D)Social Quality Management

Question 53

When an employee reports an unethical behavior up the chain of command,___________ protect them from suffering any negative consequences within their organization.

A)The Foreign Corrupt Practices Act
B)Codes of Conduct
C)Whistle-Blowing laws
D)Corporate Social Responsibility

Question 54

________________ hold(s)the ultimate responsibility for the ethical behaviors in an organization.

A)Management
B)The Employees
C)Human Resources
D)Stakeholders

Question 55

Julia runs a sporting goods business that supplies equipment for the schools in her area.She is forced to delay her shipment of equipment this week because some of the tennis balls were shipped late from the factory.What major external environmental factor is to blame?

A)Competition
B)Suppliers
C)Labor Force
D)Technology

Question 56

____________ try to adapt to the environment by predicting and preparing for change before they are required to do so.

A)Proactive Managers
B)Reactive Managers
C)Responsive Managers
D)Interactive Managers

Question 57

Social Responsibility is the conscious effort to operate in a manner that creates a win-win situation for__________.

A)All shareholders
B)All stakeholders
C)All employees
D)The organization

Question 58

Charlie is a Human Resource Manager for a midsize corporate firm.He recently had improvements done to his offices that has saved the company more than 25% of operating costs due to the energy saving upgrades.Charlie is now trying to convince the rest of the department managers to commit to similar improvements.Charlie is advocating for company _______________.

A)Transformation
B)Sustainability
C)LEED
D)Customer value

Question 59

Which of the following is not critical to continuous improvements in learning organizations?

A)Integrating opportunities
B)Solving problems
C)Identifying opportunities
D)Exploiting opportunities

Question 60

________ has a culture that values sharing knowledge so as to adapt to the changing environment and continuously improve.

A)Managing organization
B)Learning organization
C)Changing organization
D)Values organization

Question 61

Which of the following is not a justification of moral development?

A)Advantages comparison
B)Personal Advantages
C)Distortion of consequences
D)Euphemistic labeling

Question 62

Taylor works in a retail store and a manager caught her giving her employee discount to her friends.When asked why she would do this she said,"All of the other employees give their friends discounts,so I did too." This is an example of ____________.

A)Pre-conventional behavior
B)Conventional behavior
C)Nonconventional behavior
D)Post-conventional behavior

Question 63

Creating a win-win situation for all relevant stakeholders so that everyone benefits from the decision is ___________.

A)Code of ethics
B)Stakeholders approach to ethics
C)The golden rule
D)Social responsibility

Question 64

Which of the following is the first of the four questions in the Four-Way Test?

A)Is it fair to all concerned?
B)Will it be beneficial to all concerned?
C)Is it the truth?
D)Will it build goodwill and better friendship?

Question 65

______ occurs when those in a group behave unethically and no one person is held responsible.

A)Diffusion of responsibility
B)Displacement of responsibility
C)Advantages comparison
D)Attribution of blame

Question 66

______ refers to distinguishing right from wrong and choosing to do the right thing.

A)Ethical choices
B)Personality traits
C)Moral development
D)Golden rule

Question 67

An organization's culture is manifested in the core values and principles that leaders preach and practice and in its employees' attitudes and behavior.

Question 68

Moral Justification is ____________.

A)The process of reinterpreting immoral behavior in terms of a higher purpose
B)Conduct that is considered contrary to community standards of justice,honesty,or good morals
C)When one person takes more risks because someone else has agreed to bear the burden of those risks
D)Motivated by universal principals of right and wrong

Question 69

William works for a company that creates parts for playground slides.He noticed that during production,several parts were not passing necessary tests to ensure top notch safety requirements.When he told his manager,she said not to worry about it because it was only a few of them and no one would notice.William believed this to be wrong and went to the media with this information.William is an example of _________.

A)displacement of responsibility
B)a whistle-blower
C)diffusion of responsibility
D)attribution of blame

Question 70

Stakeholders are responsible for the organization's performance.

Question 71

It takes ____________ to be a whistle blower.

A)Low Social Development
B)Low Moral Responsibility
C)High Social Development
D)High Moral Responsibility

Question 72

Charlie is a Human Resource Manager for a midsize corporate firm.The recent construction project that was completed in his department has been approved by the rest of the corporation because of his energy savings improvements which are providing an overall reduction of natural resources by the firm.The project was a win-win for all the stakeholders.This is considered to be ____________.

A)Social responsibility
B)TQM
C)Resource optimization
D)Competitive advantage

Question 73

Strengthening an organizational culture is not a program with a starting and ending date;it is an ongoing process.

Question 74

______ is the process of using "cosmetic" words to make a behavior sound acceptable.

A)Disregard of consequences
B)Advantageous comparison
C)Attribution of blame
D)Euphemistic behavior

Question 75

Stakeholders are people whose interests are affected by organization behavior.

Question 76

At which level of moral development do leaders use their position to gain personal advantages?

A)Preconventional behavior
B)Conventional behavior
C)Nonconventional behavior
D)Postconventional behavior

Question 77

What is the process of minimizing the harm caused by the unethical behavior?

A)Displacement of responsibility
B)Diffusion of responsibility
C)Disregard of consequences
D)Attribution of blame

Question 78

When we behave unethically we often justify the behavior to protect our ______ so that we do not have to feel bad.

A)Personal Gain
B)Self-Concept
C)Personal Ability
D)Self-Awareness

Question 79

Charlie,the Human Resource Manager for his company,is reviewing current laws and ethics with three of his employees who will be travelling overseas for a nine month business partnership with a foreign company.The laws they are reviewing are only accountable to U.S.companies regarding bribery.What act is Charlie reviewing with his employees?

A)FICA
B)SPCA
C)TQMA
D)FCPA

Question 80

The 5 components of internal environment include mission,value,system processes,resources and organization.