Deck 10: Organizational Behavior: Power, politics, conflict, and Stress

Question 1

Shabanna has been at Muidats Athletic Management for three years.Though she is an average employee as far as handling her clients,she is often caustic toward the administrative support staff.She feels that she is the best employee at the company and that the management does not appreciate her efforts which is why she has never been promoted to team lead.Which type of locus control does Shabanna have?

A)Explanational
B)Critical
C)Internal
D)External

Answer 1

D

Question 2

Organizational Behavior is the study of ___________ that affect ______________ in the workplace

A)actions,behavior
B)personalities,performance
C)behavior,actions
D)actions,performance

Answer 2

D

Question 3

Single Traits of Personality include all of the following except __________.

A)Optimism
B)Power
C)Locus of Control
D)Machiavellianism

Answer 3

B

Question 4

Locus of control is the belief that one's control over their destiny is __________.

A)influenced by personality
B)internal and external
C)influenced by genes
D)situational or intentional

Question 5

_________ is a combination of behavioral,mental,and emotional traits that define an individual.

A)Extroversion
B)Personality
C)Attitudes
D)Culture

Question 6

All of the following are part of the attribution process except ____________.

A)observe behavior
B)determine person's intent
C)situational behavior
D)determine external environment

Question 7

David,a manager,has assigned a team of employees to develop a sales training program for a client.As the project progresses,David continues to see problems in the work produced by one of the team members,Holly.David decides to talk to other team members to figure out if her low performance is due to internal or external factors.Which of the attribution processes is David implementing?

A)Situational behavior
B)Observe behavior
C)Determine behavioral response
D)Determine reason for behavior

Question 8

Successful organizations look for managers who will take risks based on ________.

A)perception
B)selectivity
C)research
D)personality

Question 9

One of the factors that influence the perception process is _________

A)"like me" assumption
B)expectations
C)internal environment
D)negative evaluations

Question 10

Mark has recently been given the position of Operational Supervisor.One of Mark's employees,Sonya is very insecure about her capabilities and sometimes gets very frustrated,but Mark is very good at handling difficulty situations by staying calm,secure and positive.Mark showcases which of the Big Five personality dimensions?

A)Optimism
B)Agreeableness
C)Emotionalism
D)Expectations

Question 11

Colton is over six feet tall and has tattoos all over his arms.Colton's manager,Malicka,served eight years in the Navy and feels Colton will be very self-disciplined.Colton's colleague Donald worked for ten months as a prison guard and does not want to work with Colton.Malicka and Donald are being influenced by which bias?

A)selectivity
B)frame of reference
C)stereotyping
D)expectations

Question 12

To succeed in management,one generally needs to be all of the following except ___________.

A)An extrovert
B)Agreeable
C)Stable emotionally
D)Visionary

Question 13

__________ refers to seeing or hearing what we anticipate.

A)Stereotyping
B)Generalizing
C)Expectations
D)Assumptions

Question 14

The foundation of individual behaviors that affect behavior and performance include ________.

A)optimism,personality,attitudes
B)perception,power,personality
C)personality,perception,attitudes
D)emotions,optimism,behavior

Question 15

People who are open to experience tend to be ___________.

A)receptive to new ideas
B)nice and good natured
C)pleasant in nature
D)type A personality

Question 16

Which of the following traits reflects the belief that the ends can justify the means?

A)personality
B)risk propensity
C)selectivity
D)Machiavellianism

Question 17

Amy has always been successful as a project manager.Every project she is given,she takes on,believing in her capability to perform.Which factor in Amy's internal environment is this referring to?

A)self-efficacy
B)self-esteem
C)self-conscious
D)self-reliant

Question 18

______________ is the process of determining the reason for someone's behavior and whether that behavior is situational or intentional.

A)Perception
B)Stereotyping
C)Attribution
D)Selection

Question 19

Which of the following is not one of the Big Five Personality Dimensions?

A)extroversion
B)emotionalism
C)optimism
D)conscientiousness continuum

Question 20

Martha is a sales representative at Tango Technologies where every month she is expected to meet her quota of $10,000.For the past 6 months,she has surpassed the quota by at least 30%.Her colleagues are not happy with her achievement because Martha is very manipulative and deceptive to the customers,and is willing to do whatever it takes to make a sale.Which trait better describes Martha?

A)Conscientiousness
B)Machiavellianism
C)Extroversion
D)Power

Question 21

Which one of the following is not a perception bias?

A)expectations
B)stereotyping
C)selectivity
D)attitudes

Question 22

As a manager,if you create __________ by expecting high performance and treating employees as capable,you will get their best performance.

A)good environment
B)citizenship behavior
C)win-win situations
D)synergies

Question 23

When Lauren presented her project to Joe,the manager,all the information supported Lauren's point of view only.Which perception bias is she showing?

A)frame of reference
B)"like me" assumption
C)selectivity
D)narcissism

Question 24

Andrew just hired Pedro to be part of the financial team,and requested that he be at the office at 7:30 am on Monday for his first day.Pedro thought this was unusual,but did not think much of it.Andrew assumed that Pedro would be late because he is Latino and Latinos are always late.Which type of perception bias is Andrew showing?

A)generalizing
B)stereotyping
C)"like me" assumption
D)frame of reference

Question 25

____________ is the theory that managers' attitudes toward and expectations and treatment of employees largely determine their performance.

A)Positive thinking
B)Pygmalion effect
C)Job satisfaction
D)Job performance

Question 26

Which type of power relies on the perception of power?

A)Connection
B)Legitimate
C)Expert
D)Information

Question 27

Sometimes employees view management decisions differently than managers do.This is called ______.

A)employees' assumptions
B)stereotyping
C)frame of reference
D)local of control

Question 28

__________ are positive or negative evaluations of people,things,and situations.

A)Satisfaction
B)Attitudes
C)Assumptions
D)Negotiations

Question 29

Networking increases which type of power?

A)Coercive
B)Legitimate
C)Connection
D)Referent

Question 30

Alex,one of your worst employees,has come into work late once again.What type of power should you utilize in this situation?

A)Reward
B)Legitimate
C)Referent
D)Coercive

Question 31

The type of power that usually stems from the ability to hire,discipline,and fire employees is ______.

A)Connection
B)Reward
C)Referent
D)Coercive

Question 32

Your manager has little confidence in the collective abilities of your team which causes him to mistreat you and your teammates as well as to micromanage all of your work.Even though you are quite competent,you and your team have begun to lessen your standards of work.This is an example of ___________.

A)self-fulfilling prophecy
B)pygmalion effect
C)attitude formation
D)stereotyping

Question 33

To increase this type of power,it takes working on interpersonal skills and making efforts to gain the confidence and trust of others.

A)Referent
B)Connection
C)Legitimate
D)Personal

Question 34

What is the type of behavior an employee shows when he/she goes above and beyond the call of duty?

A)appropriate behavior
B)emotional behavior
C)citizenship behavior
D)lone wolf behavior

Question 35

Syddarth is running for mayor and is currently campaigning.What source of power will he be using to gain voters?

A)Positional
B)Personal
C)Coercive
D)Connection

Question 36

Of the types of power,which one is the most related to personal power?

A)Expert
B)Information
C)Referent
D)Connection

Question 37

Conscientiousness is a good predictor of ____________ so companies recruit employees with good attitudes.

A)job behavior
B)attitudes
C)job performance
D)job development

Question 38

________ is the process of believing others perceive things as you do because they are similar to you

A)Pygmalion effect
B)"like me" assumption
C)stereotyping
D)functional conflict

Question 39

_________ is the ability to influence others' behavior.

A)Politics
B)Power
C)Position
D)Negotiation

Question 40

Of the types of power,which one is the most related to position power?

A)Connection
B)Legitimate
C)Expert
D)Coercive

Question 41

It may be wise to ____ when there does not seem to be any progress in the negotiation.

A)postpone
B)give up
C)use bargaining power
D)be aggressive

Question 42

Which of the following is not one of the three important political behaviors?

A)Building a coalition
B)Being a team player
C)Reciprocity
D)Networking

Question 43

Which type of power is based upon the user's ability to influence others by providing something of value to them?

A)Coercive
B)Information
C)Reward
D)Expert

Question 44

When asking another person to do something,this type of power would express it as a request instead of an order.

A)Coercive
B)Referent
C)Information
D)Peer-to-peer

Question 45

Which of the following is not a step in The Negotiation Process?

A)Develop rapport and focus on obstacles
B)Let the other party make the first offer
C)Listen and ask questions to focus on meeting on other party's needs
D)Repeat the other party's offer back to them

Question 46

Serving on committees provides an opportunity to increase both ________ and _________ power.

A)connection;legitimate
B)information;connection
C)expert;information
D)legitimate;expert

Question 47

One of your best workers wants a promotion.He has talked to you about getting ahead and has asked you to help prepare him for when the opportunity comes.Which type of power is appropriate to use in this situation?

A)Coercive
B)Referent
C)Reward
D)Information

Question 48

Employees come to managers to find out what to do and how to do it.What type of power is this?

A)Expert
B)Information
C)Legitimate
D)Referent

Question 49

_____ is the process of developing relationships for the purpose of career building and socializing.

A)Rewarding
B)Networking
C)Benchmarking
D)Maintenance

Question 50

Which of the following is not within the first step of planning The Negotiation Process?

A)Researching the other party
B)Developing options and trade-offs
C)Setting objectives
D)Closing the deal

Question 51

Which of the following is the best method to increase reward power?

A)Gain ability to discipline or fire employees
B)Find out what others value
C)Purchasing a new coffee maker for the office
D)Developing interpersonal skills

Question 52

Jane and Lars work for different companies that interact on several different business products.Jane often does favors for Lars,hoping that in the future Lars will return the favors when needed.What political behavior is Jane displaying and expecting?

A)Building a coalition
B)Networking
C)Reciprocity
D)Being a team player

Question 53

_________ is the process of gaining and using power.

A)Attaining a management position
B)Networking
C)Politics
D)Reciprocity

Question 54

________ is the process of gaining and using ________.

A)Politics;money
B)Politics;power
C)Power;money
D)Power;politics

Question 55

If parties cannot come to a resolution,what action should they take?

A)Remove the other party from the list of business partners
B)Analyze the situation and determine how the parties can do better in the future
C)Dwell on the failure
D)Continue looking for a solution

Question 56

What is the step that comes even before negotiation in the Negotiation Process?

A)Postpone
B)Plan
C)Let the other party make the first offer
D)Force a solution

Question 57

Day-to-day manager-employee interactions are based on which type of power?

A)Connection
B)Coercive
C)Referent
D)Legitimate

Question 58

Money and politics are similar in that they are both __________.

A)Parts of an organization
B)Viewed negatively
C)Unnecessary
D)Mediums of exchange

Question 59

Which of the following is an example of an ideal negotiation?

A)one gets the better deal
B)both parties believe they got a good deal
C)one gets the worse deal
D)new relationships are a result of the deal

Question 60

In the first step of the negotiation process,it is important to _____.

A)Discuss the details
B)Develop rapport
C)Make an offer
D)Counter an offer

Question 61

Power should be used to reach desired ends under Machiavellianism.

Question 62

__ is also known as the Compromising Conflict Style.

A)Collaborating
B)Negotiating
C)Forcing
D)Accommodating

Question 63

What is a disadvantage of using the Forcing Conflict Style?

A)It costs the company more money
B)Individuals learn how to work in teams
C)Overuse leads to hostility and resentment
D)Helps managers become powerful

Question 64

Happy leaders tend to have happy employers.

Question 65

Your surroundings can affect your attitude formation,but your attitudes can also be changed.

Question 66

Which of the following is not an appropriate use of the Accommodating Conflict Style?

A)to create a win-win situation
B)when maintaining the relationship outweighs all other considerations
C)the time to resolve the conflict is limited
D)embrace being a follower

Question 67

Collaborative Conflict Style is not appropriate for use in which situation?

A)when people are willing to place the group goal before self-interest
B)time is of the essence
C)the conflict is between peers
D)when a compromise would result in suboptimizing

Question 68

What does the "BCF" in a BCF Statement stand for?

A)Behavior,Consequences,and Finishing
B)Behavior,Consequences,and Feelings
C)Before,Consequences,and Feelings
D)Best,Company,and Forever

Question 69

Which conflict management style resolves conflict through assertive give and take concessions?

A)Negotiating
B)Accommodating
C)Functional
D)Forcing

Question 70

Which conflict management style enables the user to maintain relationships by doing things other people's way?

A)Negotiating
B)Accommodating
C)Functional
D)Forcing

Question 71

________ exists whenever people are in disagreement and opposition.

A)Consensus
B)Conflict
C)Concern
D)Neglect

Question 72

Agreeable people are easy to work with but they are not forgiving or trusting.

Question 73

Which conflict management style that is appropriate when the issue requires the optimal solution and compromise would result in suboptimizing?

A)Accommodating
B)Negotiating
C)Forcing
D)Collaborating

Question 74

_____ is a neutral third party who helps resolve conflict.

A)A mediator
B)An aggressor
C)A coach
D)A team player

Question 75

__________ is composed of implicit expectations of each party?

A)Conflict
B)Written contract
C)Psychological contract
D)Accommodation

Question 76

___ is also known as the Problem-Solving Conflict Style.

A)Collaborating
B)Negotiating
C)Forcing
D)Accommodating

Question 77

Which of the following is not one of the positions in a conflict?

A)Maintainer
B)Mediator
C)Responder
D)Initiator

Question 78

Positive expectations do not lead to higher levels of expectation?

Question 79

Stress is _______________________.

A)An emotional response
B)The body's reaction to environmental demands
C)Always something to avoid
D)Emotional and physical pressure

Question 80

Which conflict management style may maintain relationships that would be hurt through conflict resolution?

A)Accommodating
B)Avoiding
C)Forcing
D)Functional