Deck 7: Organizing and Delegating Work

Question 1

What answers the question, "How do we organize to meet our mission and strategy?"

A)Division of labor
B)Coordination
C)Departmentalization
D)Unity of command and direction

Answer 1

C

Question 2

Responsibility is ________.

A)the obligation to achieve objectives by performing required activities
B)the right to make decisions, issue orders, and use resources
C)how well individuals meet their objectives
D)the clear line of authority from the top to the bottom of an organization, forming a hierarchy

Answer 2

A

Question 3

Which of the following is considered to be generally easier in mechanistic organizations?

A)Coordination
B)Delegating
C)Authority
D)Flexibility

Answer 3

A

Question 4

A balance of ______ and ______ lead to a clear definition of each individual's responsibilities.

A)command; direction
B)division of labor; flexibility
C)responsibility; authority
D)authority; direction

Question 5

Chain of command is also known as the __________.

A)Scope Principle
B)Scalar Principle
C)Span Principle
D)String Principle

Question 6

Which of the following is not a level of authority?

A)Authority to inform
B)Authority to recommend
C)Authority to report
D)Authority to delegate

Question 7

When Karen works the night shift, both Felice and Torsten are the managers in charge and both have the authority to direct Karen's work during the shift.Which principle is being violated in this situation?

A)Division of labor
B)Unity of command
C)Scalar Principle
D)Span of management

Question 8

Formal authority ___________.

A)arises from the patterns of relationships and communication that evolve as employees interact and communicate
B)is always more effective than informal authority
C)is the unsanctioned way of getting things accomplished
D)is based on the specified relationships among employees

Question 9

Arjun ensures that all of the departments and employees under him work together to accomplish strategic and operational objectives.As a manager, Arjun focuses on integration of department activities.Which concept is Arjun utilizing?

A)Coordination
B)Authority
C)Differentiation
D)Flexibility

Question 10

What authority arises from patterns of relationships and communication that evolve as employees interact and communicate?

A)Formal authority
B)Informal authority
C)Relational authority
D)Personal authority

Question 11

Organic organizations __________.

A)are flexible
B)focus on following procedures and rules
C)have specialized jobs
D)have top-level managers making decisions

Question 12

Which of the following is not a principle of organization?

A)Coordination
B)Span of management
C)Creativity and innovation
D)Flexibility

Question 13

Sarah is the manager of a store.As the holiday season approaches, Sarah decides that the store needs to be decorated.She knows Stephanie is creative, so she assigns Stephanie the task of decorating the store.This is an example of __________.

A)authority
B)responsibility
C)flexibility
D)delegation

Question 14

Which form of authority is the unsanctioned way of getting the job done?

A)Formal authority
B)Informal authority
C)Line authority
D)Staff authority

Question 15

Mechanistic organizations __________.

A)define jobs broadly
B)tend to work well in stable environments
C)have decisions made at lower levels
D)are flexible

Question 16

Authority is different from power.Power is __________.

A)broader in scope
B)narrower in scope
C)always formal
D)always informal

Question 17

Which type of authority is more common in organic organizations?

A)Decentralized
B)Centralized
C)Bureaucratic
D)Organic organizations are not more likely to use one or the other.

Question 18

Patricia is a first-line manager who makes important decisions with middle managers and other first-line managers.What type of authority best describes Patricia's decision making?

A)Informal authority
B)Formal authority
C)Centralized authority
D)Decentralized authority

Question 19

The __________ of authority is a hierarchy that narrows as it flows down the organization.

A)span
B)width
C)scope
D)breadth

Question 20

In terms of their direction of flow in organizations, which is correct?

A)Responsibility flows down; authority flows up; accountability flows down.
B)Responsibility flows up; authority flows up; accountability flows down.
C)Responsibility flows down; authority flows up; accountability flows up.
D)Responsibility flows down; authority flows down; accountability flows up.

Question 21

Functional departmentalization involves organizing departments around ___________.

A)essential input activities
B)goods and services
C)essential output activities
D)whatever arrangement functions best in the current environment

Question 22

Which of the following would most likely be categorized as general staff?

A)The CEO's personal assistant
B)The individual in the maintenance department that fixes office air conditioning problems
C)The human resources benefits manager
D)The individual in the marketing department responsible for issuing press releases

Question 23

Georgios has been directed by his supervisor to immediately put together a list of five possible venues for the company's annual shareholder gathering.Based on this, what level of authority has Georgios been given for this task?

A)Authority to inform
B)Authority to recommend
C)Authority to report
D)Full authority

Question 24

Department stores such as Macy's that offer a wide variety of products for customers use __________ departmentalization.

A)product
B)functional
C)customer
D)divisional

Question 25

Which of the following forms of departmentalization has an internal focus?

A)Customer departmentalization
B)Product departmentalization
C)Functional departmentalization
D)Territory departmentalization

Question 26

General Motors groups related activities into units based on the type of automobile that is produced: Buick, Cadillac, Chevrolet, and GMC (trucks).Which type of departmentalization does this portray?

A)Functional departmentalization
B)Territory departmentalization
C)Customer departmentalization
D)Product departmentalization

Question 27

Beverley wants to sign up for Time Warner Cable Internet online.She has the option to choose residential or business services.Which method of departmentalization is Time Warner Cable probably using?

A)Customer
B)Territory
C)Product
D)Divisional

Question 28

Which type of departmentalization is most widely used in small organizations?

A)Territory
B)Customer
C)Divisional
D)Functional

Question 29

What determines the type of organizational design an organization falls under?

A)Type of departmentalization
B)Type of functionalities
C)Structure of the organization chart
D)The chain of command

Question 30

The internal structure of an organization or the arrangement of positions in the organization into work units or departments and the interrelationships among these units or departments is known as organizational __________.

A)charting
B)engineering
C)design
D)management

Question 31

Where on the spectrum of authority seems to be the "key to success"?

A)Centralized
B)Decentralized
C)The "right balance"
D)Alternating between centralized and decentralized with each decision

Question 32

The vertical lines on an organization chart show _____________.

A)which departments interact
B)the method of departmentalization
C)the chain of command
D)the relative importance of each employee

Question 33

__________ is the grouping of related activities into units.

A)Job design
B)Departmentalization
C)Organizational design
D)Coordination

Question 34

Zoe's supervisor requires her to consult with him before every decision.Even though Zoe is an experienced and high-performing employee, her manager closely watches her work and double-checks all of her reports.Based on this, it is likely that Zoe's manager could be described as a __________.

A)authoritarian
B)macromanager
C)micromanager
D)contrarian

Question 35

An organization chart illustrates all of the following, except _____________.

A)the level of the management hierarchy
B)departmentalization
C)chain of command
D)specified tasks

Question 36

Being able to freely select a course of action and carry it out but being required to discuss the action with one's supervisor afterward describes __________.

A)authority to inform
B)authority to recommend
C)authority to report
D)full authority

Question 37

An organization chart is a graphic illustration of the organization's management hierarchy and departments and __________.

A)their functionality
B)their size
C)their working relationships
D)their relative importance to the organization

Question 38

Which of the following is usually considered a line department?

A)Public relations
B)Operations
C)Human resources
D)Data processing

Question 39

As a benefits specialist in her company's human resources department, Charlotte has the responsibility to advise and assist other personnel with regard to their various benefit options.Charlotte's authority to help her company's other employees is best described as __________.

A)authority to inform
B)authority to report
C)line authority
D)staff authority

Question 40

Beryl has been asked to look over several different logo designs developed by the marketing firm her boss hired.Her boss has asked Beryl to put together a brief memo for him describing which logo she thinks is best.He has promised to take her input into consideration when he makes his final decision.In this situation, Beryl has __________.

A)authority to inform
B)authority to recommend
C)authority to report
D)full authority

Question 41

Chloe works for a corporation that owns seven different fast food chains.While each of the chains appears to customers to be an independent business, their growth strategies are closely coordinated at the corporate level to be sure the building of a new restaurant for one chain doesn't interfere with the success of other corporate-owned chains.On the other hand, since each of the chains offers a different type of food and targets a different demographic, each one handles its own marketing strategy more or less independently.Given this, it seems likely that Chloe's corporation is using a __________ structure.

A)conglomerate
B)modular
C)matrix
D)divisional

Question 42

Job design is the process of _____________.

A)determining appropriate levels of authority and responsibility
B)identifying tasks that each employee is responsible for completing
C)creating innovative routines that benefit other groups in the company
D)grouping related activates into units

Question 43

Many retailers no longer require a customer signature for credit and debit card transactions under a certain amount.For the employees of those retailers, this is a form of __________.

A)job rotation
B)job enrichment
C)job simplification
D)job enlargement

Question 44

Daniela is a member of a team at a company that handles promotions for minor-league baseball clubs.Daniela's manager has been redesigning her team members' jobs in an effort to increase productivity.The manager has also provided Daniela's team with a new strategy for the coming season and is currently interviewing candidates to replace a team member who recently left the company.On what type of team is Daniela most likely working?

A)Workgroup
B)Independent
C)Self-managed
D)Integrated

Question 45

__________ involves adding tasks to a single job to broaden variety but generally does not result in a lasting increase in motivation once those tasks are mastered.

A)Job enlargement
B)Job rotation
C)Job enrichment
D)Job simplification

Question 46

Selena's company has recently changed its organizational structure.She finds herself in groups of employees that are often working to develop innovative products and processes.Selena has also noticed within the groups of employees, all members are viewed as leaders.Selena's company most likely changed to a __________.

A)team organization
B)learning organization
C)modular organization
D)matrix organization

Question 47

The major advantage of matrix departmentalization is ___________.

A)coordination
B)unity of command
C)decreased span of management
D)flexibility

Question 48

Taylor is a cashier at Best Buy.Her manager decides to have Taylor trained to work on the floor, helping customers find what they need, in case the store is short-staffed on the floor.This is an example of ___________.

A)job simplification
B)cross-training
C)job enrichment
D)changing the sequence of tasks

Question 49

Which of the following is not a type of departmentalization?

A)Functional
B)Informal
C)Divisional
D)Matrix

Question 50

___________ involves performing different jobs in some sequence, each one for a set period.

A)Job enrichment
B)Job enlargement
C)Job rotation
D)Job simplification

Question 51

Divisional departmentalization ______________.

A)organizes departments around the needs of customers
B)establishes separate units in each area in which the enterprise does business
C)organizes departments around goods or services
D)is based on semiautonomous strategic business units

Question 52

Matrix departmentalization combines ___________ and ___________ departmentalization.

A)territory, customer
B)territory, product
C)functional, customer
D)functional, product

Question 53

Which of the following flexible work arrangements involves giving employees the freedom to select their working hours within certain hours?

A)Flextime
B)Compressed work week
C)Swing shifts
D)Job sharing

Question 54

Which of the following is not a new approach to organizational design?

A)Divisional
B)Modular
C)Virtual
D)Network

Question 55

Which of the following contemporary organizational designs involves a continually evolving network of contingent workers and companies that unite temporarily to exploit specific project opportunities or to attain strategic advantages?

A)Team organization
B)Virtual organization
C)Modular organization
D)Learning organization

Question 56

Francesco is redesigning jobs for his organization.In doing so, he is trying to make employees' jobs more interesting and motivating by focusing on several core job dimensions, the employees' critical psychological traits, and their interest in having their jobs enriched.Francesco appears to be basing his job redesign efforts on the principles of the __________.

A)Job Content Method
B)Job Characteristics Model
C)Critical Job Model
D)Critical Content Method

Question 57

Lito works for a business that is part of a large corporation with many diverse business lines that operate autonomously.Lito's business designs and manufactures playground equipment, but the corporation also owns asphalt paving companies, a producer of modular housing, a small amusement park, and a real estate firm.Given this, it seems likely that the parent corporation that owns this diverse portfolio of businesses uses a __________ structure.

A)matrix
B)divisional
C)conglomerate
D)modular

Question 58

Which of the following contemporary organizational designs involves boundaryless interrelationships among different organizations?

A)Virtual organization
B)Modular organization
C)Team organization
D)Network organization

Question 59

Which of the following is not a process of job simplification?

A)Change sequence
B)Rotate
C)Eliminate
D)Combine

Question 60

Which job design approach is focused on making jobs more specialized?

A)Job enlargement
B)Job simplification
C)Job enrichment
D)Job rotation

Question 61

The major distinction between centralized authority and decentralized authority lies in who makes important decisions.

Question 62

Which of the following tasks can and should be delegated?

A)Solving employees' problems
B)Personnel matters
C)Confidential matters
D)Projects or tasks in crisis

Question 63

Generally, the larger the firm, the more mechanistic it becomes.

Question 64

When should a plan be developed in the delegation process?

A)After explaining the need for delegation and the reasons for selecting the employee
B)Before setting objectives that define responsibility and a deadline
C)After setting objectives that define responsibility and a deadline
D)Before explaining the need for delegation and the reasons for selecting the employee

Question 65

Which of the following is not a priority-determination question?

A)Do I need to be personally involved because of my unique knowledge or skills?
B)Is the task my responsibility, or will it affect the performance or finances of my department?
C)When is the deadline-is quick action needed?
D)Can the task be delegated?

Question 66

____________ is the process of assigning responsibility and authority for accomplishing objectives.

A)Commanding
B)Managing
C)Delegating
D)Directing

Question 67

Informal authority is common in mechanistic organizations, whereas formal authority is more accepted in organic organizations.

Question 68

Which of the following correctly orders the delegation process?

A)Set objectives, explain the need, establish controls, and develop a plan.
B)Set objectives, develop a plan, explain the need, and establish controls.
C)Explain the need, establish controls, set objectives, and develop a plan.
D)Explain the need, set objectives, develop a plan, and establish controls.

Question 69

At the beginning of a new project, Edward creates a to-do list for his project team for the entire length of the project and posts it on the wall for all to see.What is wrong with this decision?

A)People from different teams can see the list.
B)The to-do list needs to be updated often for new tasks and reprioritization.
C)The team was not instructed on what tasks to focus on.
D)The to-do list should be sorted based on departmentalization.

Question 70

After creating a to-do list and assigning priorities, how should tasks be carried out so as to avoid errors and save time?

A)Work from lowest priority to highest.
B)Focus on one task at a time.
C)Try to finish multiple tasks with the same action.
D)All tasks should be delegated.

Question 71

Organic organizations have a greater division of labor than mechanistic organizations.

Question 72

Essentially every multinational corporation (MNC) has to be designed with some type of __________ departmentalization.

A)customer
B)territory
C)product/service
D)matrix

Question 73

All of the following are benefits of delegating, except _______________.

A)managers have more time to perform high-priority tasks
B)delegation improves employee self-esteem
C)delegation enriches jobs
D)delegation decreases the number of medium-priority tasks

Question 74

A manager should determine the amount of autonomy he or she gives an employee to develop a plan to accomplish a delegated task based on __________.

A)the employee's willingness
B)the employee's trustworthiness
C)the employee's seniority
D)the employee's capability level

Question 75

Zach is part of a team that does not have a designated manager; the team plans, organizes, leads, and controls to achieve its goal.Zach's team members commonly elect their own members and evaluate each other.On what type of team is Zach most likely working?

A)Independent
B)Self-managed
C)Integrated
D)Workgroup

Question 76

In terms of prioritization and the to-do list, how can one avoid the tendency to put off a high-priority task to work on a lower-level one?

A)Look for ways to complete a high-level and a low-level task simultaneously.
B)If the high-priority task becomes too much, delegate it to someone else.
C)Add and prioritize new tasks as they come up.
D)Ignore new tasks until the current high-priority task is complete.

Question 77

Telling employees to perform tasks that are a part of their job design is ________.

A)delegating
B)issuing orders
C)prioritizing
D)the chain of command

Question 78

The following are common obstacles to delegation, except __________.

A)managers believing that they can be more efficient than others
B)managers believing that an employee will fail to accomplish a task
C)managers don't have enough time to delegate
D)managers that fear that an employee will show them up

Question 79

Which of the following is not a reason an employee should be informed of the need and reason for delegation of a task?

A)To help the employee avoid procrastination
B)To make them feel valued
C)To make an employee aware of how they can benefit from the assignment
D)To help the employee understand why the assignment must be completed

Question 80

When is a deadline without control checkpoints appropriate?

A)Dynamic tasks that change frequently
B)Simple, short tasks
C)Lengthy tasks
D)Low-priority tasks