Deck 8: Managing Team Work

Question 1

Marketing, finance, operations, and human resources are examples of what type of group?

A)Functional
B)Cross-functional
C)Command
D)Task

Answer 1

A

Question 2

A _________ has a small number of members, with shared leadership, who perform independent jobs with individual and group accountability, evaluation, and rewards.

A)department
B)team
C)group
D)committee

Answer 2

B

Question 3

Which of the following is not one of the major factors of the group performance model?

A)Group structure
B)Group development
C)Organizational leadership
D)Organizational context

Answer 3

C

Question 4

Team leaders are also called __________.

A)group leaders
B)directive leaders
C)empowering leaders
D)designated leaders

Question 5

A ______ has two or more members, with a clear leader, who perform independent jobs with individual accountability, evaluation, and rewards.

A)Team
B)Group
C)Committee
D)Department

Question 6

Teams are clearly __________.

A)semiautonomous
B)self-directed
C)management directed
D)undirected

Question 7

Which of the following is not a dimension of group structure?

A)Norms
B)Size
C)Composition
D)Leadership

Question 8

Group performance is based on _____ major factors.

A)two
B)five
C)six
D)four

Question 9

Group managers are also called __________.

A)group leaders
B)directive leaders
C)empowering leaders
D)designated leaders

Question 10

What is the difference between a task force and an ad hoc committee?

A)Task force is permanent while an ad hoc committee is only temporary.
B)Task force is temporary while an ad hoc committee is permanent.
C)Task force is formal while an ad hoc committee is informal.
D)There is no difference, task force and ad hoc committees are the same thing.

Question 11

Ricardo has just been hired by the convenience store near his campus.As a result, he is now a member of a __________.

A)cross-functional group
B)informal group
C)task group
D)command group

Question 12

Groups and teams are the backbone of organizations because of the __________ effect: Each group/department's performance is affected by at least one other group and each department affects the performance of the total organization.

A)organism
B)gestalt
C)holistic
D)systems

Question 13

Which of the following is not a group type?

A)Formal
B)Functional
C)Cohesive
D)Command

Question 14

____________ is/are a function of organizational context, group structure, group process, and group development stage.

A)Group composition
B)Group performance
C)Group roles
D)Status

Question 15

Clark created a group as part of the organization's structure.This type of group is known as __________.

A)functional
B)cross-functional
C)informal
D)formal

Question 16

After studying the differences between groups and teams, Devon realizes that she and the people she works with every day fall somewhere between the two.She and her coworkers might be described as being __________.

A)semiautonomous
B)self-directed
C)management directed
D)undirected

Question 17

Which of the following is a difference between groups and teams?

A)Group work does not receive a clear reward while teams do.
B)Team work refers to independent jobs while groups work dependently.
C)Group work has a clear leader while teams share the leadership.
D)Team members are held individually accountable while group members have group accountability.

Question 18

Which statement accurately describes a global virtual team?

A)Three employees from the United States working together in Germany
B)A team in Japan and a team in Spain working on similar projects separately
C)Employees in England and employees in the United States working together as a team on a project through video conferencing and e-mail
D)Six employees working together in Russia who access data stored online

Question 19

Groups are clearly _________.

A)semiautonomous
B)self-directed
C)management directed
D)undirected

Question 20

Which of the following is not a form of organizational context?

A)Environment
B)Mission
C)Size
D)Culture

Question 21

Eric has a lot of respect, prestige, influence, and power in his group.This means Eric has high _______ within his group.

A)visibility
B)seniority
C)status
D)authority

Question 22

___________ is the perceived ranking of one member relative to other members in the group.

A)Priority
B)Status
C)Salience
D)Respect

Question 23

_____________ is the extent to which members stick together.

A)Group affect
B)Group loyalty
C)Group cohesiveness
D)Group dedication

Question 24

Generally, the more equal the level of participation among members, the higher the group's _________.

A)productivity
B)cohesiveness
C)success
D)positivity

Question 25

____________ are not developed by management or explicitly agreed to by a group; they develop as members interact.

A)Rules
B)Norms
C)Polices
D)Objectives

Question 26

Samuel is a manager at XYZ companies.He is part of a group with Shaheena and Eddie.Shaheena takes a more supportive approach, and anything she says or does contributes to sustaining the group process.Shaheena is exhibiting a _____ role.

A)self-interest role
B)maintenance role
C)job role
D)task role

Question 27

Which of the following is a group process dimension?

A)Systems process
B)Forming
C)Leadership
D)Roles

Question 28

What are the three major roles played in groups?

A)Task roles, job roles, and leadership roles
B)Job roles, maintenance roles, and self-interest roles
C)Task roles, maintenance roles, and self-interest roles
D)Job roles, maintenance roles, and leadership roles

Question 29

The stronger the agreement with and commitment to the achievement of the group's ________________, the higher the cohesiveness of the group.

A)strategy
B)plan
C)culture
D)objectives

Question 30

Samuel is a manager at XYZ companies.He and the other managers expect their employees to fulfill the requirements of their position.Samuel and the other managers are expecting employees to do what type of role?

A)Job role
B)Task role
C)Self-interest role
D)Maintenance role

Question 31

Research found that groups with the highest levels of productivity were __________.

A)low in cohesiveness and accepted management's level of productivity
B)high in cohesiveness and accepted management's level of productivity
C)low in cohesiveness and rejected management's level of productivity
D)high in cohesiveness and rejected management's level of productivity

Question 32

Samuel is a manager at XYZ companies.He is part of a group with Shaheena and Eddie.Eddie only does and says things that help himself out, not the group.Eddie is displaying what type of role?

A)Task role
B)Self-interest role
C)Maintenance role
D)Job role

Question 33

Cyril is well aware that as the size of his company's strategic planning group grows ever larger, the more __________ the leadership needs to be.

A)autocratic
B)consultative
C)participative
D)empowering

Question 34

The five stages of group development include all of the following, except ________.

A)storming
B)deforming
C)performing
D)norming

Question 35

A permanent task group that works on continuing organizational issues is called a(n) __________.

A)ad hoc committee
B)standing committee
C)command group
D)project team

Question 36

__________________ is the acceptance and satisfaction members receive from their group status.

A)Group pride
B)Cohesion
C)Status congruence
D)Membership contentment

Question 37

Samuel is a manager at XYZ companies.He is part of a group with Shaheena and Eddie.Samuel takes a more directive approach, and anything he says or does directly contributes to the groups' accomplishment of their objective.Samuel is exhibiting a ______.

A)maintenance role
B)job role
C)task role
D)self-interest role

Question 38

_____________ are also called the unspoken rules of a group that shape behavior and attitudes.

A)Objectives
B)Norms
C)Strategies
D)Policies

Question 39

Gavin is choosing the members of his new project team with close attention to the mix of the selected members' skills and abilities.Gavin is focusing on the group's __________.

A)type
B)structure
C)composition
D)roles

Question 40

Jane just joined a new company and has realized that every Tuesday, her coworkers eat lunch together.Jane has realized a company ____________.

A)rule
B)habit
C)norm
D)policy

Question 41

The _____ empowers team members to take responsibility for performing the management functions and focuses on developing effective group structure, group process, and group development.

A)group manager
B)team member
C)team leader
D)group member

Question 42

Three department managers are having a meeting.They have had problems working together before, but currently are developing competence in doing so.They have learned to work together and are developing friendships.Which stage of group development are the managers portraying?

A)Performing
B)Forming
C)Norming
D)Storming

Question 43

When you do not focus on telling employees what to do and assigning individuals to do it but rather focus on developing group structure and process, you are ______.

A)leading
B)planning
C)controlling
D)organizing and staffing

Question 44

As a manager, you and the group members share decision-making responsibilities.What type of management style are you using for Stage 3 of the stages of group development?

A)Consultative
B)Autocratic
C)Participative
D)Empowerment

Question 45

Joseph is the manager for JeanCo and has given the members of his highest developmental level group the authority to do their task in their own way.He also allows the members to make decisions of their own.What type of management style is Joseph using?

A)Participative
B)Consultative
C)Empowerment
D)Autocratic

Question 46

Ayla is in charge of a group that is definitely in the storming stage.She's asked your advice as to what management style she should be using, and you tell her that the __________ style is most appropriate at this stage.

A)participative
B)consultative
C)empowerment
D)autocratic

Question 47

The __________ stage of group development is also known as the resolution stage.

A)forming
B)performing
C)norming
D)storming

Question 48

Which management style is appropriate during the forming stage?

A)Participative
B)Consultative
C)Autocratic
D)Empowerment

Question 49

If they are to function together as a team, the manager and members need training in __________ skills.

A)strategic planning
B)group process
C)decision making
D)HR management

Question 50

Stage 1 of group development is also known as the __________ stage.

A)initiation
B)orientation
C)natal
D)exploring

Question 51

The __________ stage of group development is also known as the production stage.

A)forming
B)performing
C)norming
D)storming

Question 52

Stage 3 of the stages of development is characterized by___________ development.

A)high
B)outstanding
C)moderate
D)low

Question 53

All members of Group A have reached a level where they have an outstanding level of development.They have learned to work as a team and have a high level of satisfaction.They also have an effective group structure and process.At what stage of development is Group A?

A)Termination
B)Forming
C)Storming
D)Performing

Question 54

What stage of development is characterized by a low development level?

A)Forming
B)Storming
C)Termination
D)Norming

Question 55

Trae, Jose, and Bill have been working as a group for a couple of months.However, they have successfully concluded the project they were working on and will now return to their normal duties.What stage of development have these members reached?

A)Forming
B)Storming
C)Performing
D)Termination

Question 56

There are two key variables in each stage of group development._____ tends to continue to increase over time, whereas ____ tends to start high, drop off, and then rise.

A)Commitment; competence
B)Commitment; cohesion
C)Competence; commitment
D)Cohesion; competence

Question 57

The ________ stage of group development is also known as the dissatisfaction stage.

A)forming
B)norming
C)storming
D)termination

Question 58

During the dissatisfaction stage, the group needs to work on resolving two issues before they can move on to the next stage of development.What are the two issues that need to be resolved?

A)Structure and process
B)Structure and performance
C)Strategy and process
D)Strategy and performance

Question 59

Stage 2 of the group development stages is characterized by __________ development.

A)high
B)outstanding
C)moderate
D)low

Question 60

Command groups do not usually reach this stage, unless there is some drastic reorganization.What is this stage called?

A)Termination
B)Norming
C)Forming
D)Storming

Question 61

When team members have to travel to attend meetings, __________ meetings are needed.

A)fewer, longer
B)fewer, shorter
C)more frequent, shorter
D)more frequent, longer

Question 62

Before calling a meeting, clearly define its purpose and set _____ to be accomplished during the meeting.

A)objectives
B)strategies
C)plans
D)targets

Question 63

In terms of team rewards and recognition, skill-based pay works well with __________.

A)self-managed teams performing complex tasks
B)management-directed teams performing complex tasks
C)self-managed teams performing simple tasks
D)management-directed teams performing simple tasks

Question 64

______, one of the management functions, empowers group members to set objectives, develop plans, and make decisions.This function involves members and makes sure they know the objectives, accept them, and are committed to achieving them.

A)Leading
B)Controlling
C)Organizing and staffing
D)Planning

Question 65

When dealing with a group that is not a team, the _____ takes responsibility for performing the four functions of management.

A)change agent
B)team leader
C)individual employees
D)group manager

Question 66

All of the following are elements of a meeting plan, except _____________.

A)date, place, and time
B)objectives
C)document review
D)participants and assignments

Question 67

In terms of team rewards and recognition, gainsharing works well in __________.

A)stable environments with organic organizational designs
B)dynamic environments with mechanistic organizational designs
C)stable environments with mechanistic organizational designs
D)dynamic environments with organic organizational designs

Question 68

Employees help the team and organization through _______-the expression of constructive opinions, concerns, or ideas about work-related issues.

A)objections
B)voice
C)attitude
D)emotes

Question 69

In terms of team rewards and recognition, nonfinancial rewards work well in any team, provided the team progresses to the __________ stage of group development.

A)storming
B)performing
C)norming
D)terminating

Question 70

Which of the following is not one of the three parts of a meeting?

A)Decision making
B)Identify objectives
C)Cover agenda items
D)Summarize and review assignments

Question 71

Command groups tend to be from the same functional area.

Question 72

When team members are geographically close to one another, it is better to have __________ meetings focusing on one or a few items.

A)less frequent, longer
B)less frequent, shorter
C)more frequent, shorter
D)more frequent, longer

Question 73

During meetings, Tomas has a habit of disagreeing with any point someone is trying to make.It seems clear that Tomas enjoys being the center of attention during these disputes and that he's only objecting so that the attention turns to him.Tomas appears to be a(n) __________ in terms of the types of problem members in a meeting.

A)bored member
B)arguer
C)silent type
D)wanderer

Question 74

Asking the individual in advance for a specific contribution and/or using the "round robin" rotation method, in which all members take turns giving their input, may be effective ways of dealing with the __________ types of problem members in a meeting.

A)wanderer
B)silent type
C)arguer
D)bored member

Question 75

For an organization, the number-one time waster is _______.

A)many e-mails and phone calls
B)too many meetings
C)employee tardiness and absenteeism
D)excessive training

Question 76

During meetings, Angela has a habit of trying to turn the group away from the agenda topics by changing the subject of the discussion to something that interests her.Angela appears to be a(n) __________ in terms of the types of problem members in a meeting.

A)social loafer
B)arguer
C)bored member
D)wanderer

Question 77

While there is no ideal group size, 5 to 9 members generally provides the best relationships and performance.

Question 78

All teams are groups, but not all groups are teams.

Question 79

When you help the team set the standards and develop positive norms as you transition from being a group into a team, you are ______.

A)planning
B)controlling
C)leading
D)organizing and staffing

Question 80

All employees have formal group membership, but the higher in the organization, the fewer formal groups the manager is a member of.