Deck 9: Human Resources Management

Question 1

The human resources management process is also known as the __________.

A)staffing process
B)human resource cycle
C)personnel system
D)onboarding/offboarding process

Answer 1

A

Question 2

In relation to the parts of the human resources management process, compensation would fall under __________.

A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees

Answer 2

D

Question 3

In relation to the parts of the human resources management process, health and safety would fall under __________.

A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees

Answer 3

D

Question 4

Regarding sexual harassment, which of the following is most likely to be the responsibility of managers rather than the HR department?

A)Determine the accuracy of reported violations
B)Help prevent violations
C)Investigate violations
D)Handle paperwork and recordkeeping regarding violations

Question 5

In relation to the parts of the human resources management process, labor relations would fall under __________.

A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees

Question 6

In relation to the parts of the human resources management process, orientation would fall under __________.

A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees

Question 7

In relation to the parts of the human resources management process, job analysis would fall under __________.

A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees

Question 8

The HRM process involves ________, attracting, _________, and retaining employees.

A)planning for; developing
B)planning for; staffing
C)advertising; developing
D)analyzing; planning

Question 9

Lena is speaking to a lawyer because she discovered that William is being paid more than her, even though they do exactly the same job, have worked for the company for the same amount of time, and have the same education and experience.The lawyer tells Lena that she might very well have a case because of the __________.

A)Civil Rights Act of 1991
B)Equal Pay Act of 1963
C)Work Equality Act of 1967
D)Equal Employment Opportunity Act of 1972

Question 10

The Equal Employment Opportunity Act of 1972 applies to _________.

A)all organizations
B)most organizations with 15 or more employees
C)only public organizations
D)people over 50 years of age

Question 11

Khalil's boss, Vera, told Khalil that she would give him a promotion if he had sex with her.Vera is committing __________ sexual harassment.

A)ad hoc
B)quid pro quo
C)a mensa et thoro
D)quo ad hoc

Question 12

Which of the following questions might be acceptable in an interview?

A)Have you ever worked under a different name?
B)What is your date of birth?
C)Can you provide a birth certificate?
D)Are you Native American?

Question 13

The Age Discrimination in Employment Act prohibits age discrimination against people older than __________.

A)18
B)21
C)40
D)65

Question 14

Rena may legally place an advertisement seeking male models to model her line of men's suits because, in this case, being male is a(n) __________.

A)pro forma job qualification
B)de jure occupational requirement
C)ex post facto job requirement
D)bona fide occupational qualification

Question 15

The largest professional association for human resource management is the __________.

A)Association of Human Resource Professionals (AHRP)
B)Human Resources International (HRI)
C)Society for Human Resource Management (SHRM)
D)Human Resource Management Academy (HRMA)

Question 16

In relation to the parts of the human resources management process, performance appraisal would fall under __________.

A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees

Question 17

Which of the following questions might be acceptable in an interview?

A)What is your maiden name?
B)Are you 21 or older?
C)Have you ever been arrested?
D)How much longer do you plan to work before retiring?

Question 18

Marcus has continued to tell sexually explicit jokes during lunch breaks even after being warned that such behavior was inappropriate and that he had to stop.Marcus is engaging in __________ sexual harassment.

A)intimidating work environment
B)offensive work environment
C)antisocial work environment
D)hostile work environment

Question 19

Which of the following is not a reason why some organizations have policies regarding romance at work?

A)Sexuality at work detracts from productivity.
B)Romance can trigger questions about fairness and favoritism.
C)Romantic relationships between managers and their employees are considered, by law, to be sexual harassment.
D)Romance can disrupt team cohesiveness.

Question 20

The Equal Employment Opportunity Commission (EEOC) is responsible for ______.

A)protecting women as a minority group
B)employee selection criteria
C)enforcing union contracts
D)enforcing equal opportunity laws

Question 21

________ is the process of attracting qualified candidates to apply for job openings.

A)Selection
B)Marketing
C)Recruiting
D)Hiring

Question 22

A new term used to describe both horizontal and lateral transfers within an organization is __________.

A)unidirectional transfers
B)bidirectional mobility
C)two-dimensional transfers
D)internal mobility

Question 23

Jamal believes he is an experienced and skilled interviewer.As a result, he does not prepare a standardized list of questions or topics to cover with each candidate and, instead, allows the conversation to develop spontaneously.Jamal's interviews would be described as __________.

A)improvised
B)free-form
C)unstructured
D)organic

Question 24

The __________ identifies the tasks and responsibilities of a position.

A)job analysis
B)job description
C)job specification
D)job statement

Question 25

When Shyleigh is reviewing prospective employees' resumes, she doesn't pay much attention to their references because she knows __________.

A)they are time-consuming to check
B)past performance is not indicative of future results
C)they've been replaced by testing
D)they're rarely negative

Question 26

An estimated 60% to 70% of U.S.applicants take __________, especially when being considered for customer service jobs.

A)achievement tests
B)aptitude tests
C)personality tests
D)physical exams

Question 27

Gavin is always careful to explain to prospective employees both the positive and negative aspects of the job.As an example, while the job pays very well and offers excellent benefits, employees are expected to work long hours and at least one weekend every month.Gavin is giving employees a __________.

A)relevant job description
B)reasonable job expectation
C)realistic job preview
D)reliable job information

Question 28

Marta has developed a set of interview questions that she always asks each and every candidate that she interviews.Marta's interviews would be described as __________.

A)mechanistic
B)closed-ended
C)formal
D)structured

Question 29

The process of staffing the organization to meet its objectives is __________.

A)objective-oriented staffing practices
B)human resources management by objectives
C)corporate strategy aligned staffing
D)strategic human resources planning

Question 30

__________ are places in which job applicants undergo a series of tests, interviews, and simulated experiences to determine their potential.

A)Vestibule testing centers
B)Assessment centers
C)Evaluation centers
D)Screening centers

Question 31

The primary function of an application or resume is to __________.

A)screen applicants to select the top candidates to proceed
B)provide the basis for interview questions
C)predict job success
D)allow for the selection of a diverse pool of candidates to interview

Question 32

Taylor enters each interview with a prepared list of questions but typically asks several unplanned questions of each interviewee, and those questions vary from person to person.Taylor's interviews would be described as __________.

A)semistructured
B)informal
C)partially outlined
D)probing

Question 33

Executive recruiters are sometimes referred to as __________.

A)management agents
B)headhunters
C)promoters
D)private recruiters

Question 34

The most heavily weighted step in the selection process is usually __________.

A)the interview
B)screening interviews
C)the application
D)background checks

Question 35

The process of choosing the most qualified applicant recruited for a job is called __________.

A)hiring
B)selection
C)designation
D)screening

Question 36

Mayuko plans to fill the open sales manager position with one of her current sales employees.In this case, Mayuko is relying on __________ to fill the position.

A)employee referrals
B)walk-ons
C)inboarding
D)internal recruiting

Question 37

Including trusted __________ in the interview process is a trend intended to help ensure that the selected candidate fits well with the organizational culture.

A)top managers
B)middle managers
C)first-line managers
D)employees

Question 38

Malcolm asked Leesa, "Tell me about a time you had trouble getting along with a coworker and how you dealt with the problem." This is an example of a(n) __________ question.

A)probing
B)behavioral
C)hypothetical
D)closed-ended

Question 39

__________ is an excellent source of job descriptions and job specifications.

A)Job Descriptions Online
B)Occupational Information Network
C)Job Specification Database
D)Human Resource Information System

Question 40

__________ are good places to recruit people who have little or no prior experience.

A)Educational institutions
B)Temporary agencies
C)Public agencies
D)Private employment agencies

Question 41

Training typically addresses ___________.

A)the decision-making skills of nonmanagers
B)the technical skills of managers
C)the decision-making skills of managers
D)the technical skills of nonmanagers

Question 42

The order in which an interview should take place is ____________.

A)open the interview, ask your questions, present the realistic job preview, close the interview, and introduce top candidates to coworkers
B)review the job description, prepare a realistic job preview, ask your questions, introduce top candidates to coworkers, and close the interview
C)open the interview, present the realistic job preview, ask your questions, introduce top candidates to coworkers, and close the interview
D)prepare a realistic job preview, present the realistic job preview, ask your questions, close the interview, and introduce top candidates to coworkers

Question 43

Oleg's upcoming evaluation will include input from this supervisor, his coworkers, and the customers he deals with regularly, among others.It appears Oleg's company uses __________ in their performance appraisal system.

A)comprehensive feedback
B)total feedback
C)360-degree feedback
D)complete feedback

Question 44

Orientation programs should include five important elements.Which of the following elements is not one of the elements?

A)A tour
B)Specification of job tasks and responsibilities
C)Description of organization and department functions
D)Introduction to top management

Question 45

A developmental performance appraisal is used to make decisions and plans for _____________.

A)improving the performance appraisal process
B)pay raises and promotions
C)performance improvements
D)termination

Question 46

People generally do what they are ____________.

A)forced to do
B)asked to do
C)rewarded for doing
D)punished for doing

Question 47

Malcolm asked Leesa, "Have you worked in sales in the past?" This is an example of a (n) __________ question.

A)probing
B)behavioral
C)hypothetical
D)closed-ended

Question 48

In mechanistic organizations, ______________________ perform the evaluations.

A)peers
B)managers
C)direct reports
D)uninvolved third parties

Question 49

Mary has recently hired a new employee and is beginning the job instructional training (JIT).She made him feel at ease, showed him what to do a few times while explaining it, and then gave him some people he can reach out to in the case of any questions.She then proceeded to monitor his work to ensure the quality.What step of JIT did Mary miss?

A)Telling him when he is allowed to take breaks
B)Allowing the trainee to complete the work while explaining all the steps
C)Telling him what he was doing wrong
D)Including other employees in the training process

Question 50

A common method of off-the-job training is __________.

A)vestibule training
B)foyer training
C)mezzanine training
D)backroom training

Question 51

In organic organizations, ________________ perform the evaluations.

A)peers
B)managers
C)direct reports
D)uninvolved third parties

Question 52

Aaron is a new employee in your department.What is the most effective way to train him?

A)Give him a list of instructions to follow.
B)Tell him to take notes while you describe how to do the job.
C)Demonstrate to him how to complete the tasks a couple times while explaining it to him and then have him do the same back to you.
D)Let him figure out his own best ways to accomplish tasks.

Question 53

If making an administrative decision rather than a developmental decision, __________ are the most appropriate performance appraisal measurement methods.

A)critical incident files and MBOs
B)rankings and MBOs
C)rankings scales and BARS
D)rankings and rankings scales

Question 54

________________ involves ongoing giving of praise for a job well done to maintain performance or take corrective action when standards are not met.

A)Counseling
B)Training
C)Coaching
D)Teaching

Question 55

Tom is a manager at a publishing company and prides himself on having an organic company.Which type of performance appraisal would he be more likely to conduct?

A)Manager evaluation
B)Peer evaluation
C)Uninvolved third party evaluation
D)Direct report evaluation

Question 56

A ___________ is a performance appraisal method in which a manager keeps a written record of positive and negative performance of employees through the performance period.

A)narrative
B)BARS
C)MBO
D)critical incident file

Question 57

Malcolm asked Leesa, "What would you do if you saw a fellow employee cheating a customer?" This is an example of a (n) __________ question.

A)probing
B)behavioral
C)hypothetical
D)closed-ended

Question 58

If making a developmental decision rather than an administrative decision, __________ are the most appropriate performance appraisal measurement methods.

A)critical incidents files and MBOs
B)rankings and MBOs
C)rankings scales and BARS
D)rankings and rankings scales

Question 59

Within the selection process, tests can be useful in predicting the job success of a candidate as long as the test meets the guidelines for _____________.

A)validity and fairness
B)reliability and validity
C)privacy and reliability
D)fairness and privacy

Question 60

The success of performance appraisals does not lie in the method or form used; it depends on _______.

A)your interpersonal coaching skills
B)the frequency of the process
C)your decision-making skills
D)the timeliness of the process

Question 61

Merit raises, bonuses, and commissions are all types of ____________.

A)wages
B)perquisites
C)incentives
D)benefits

Question 62

__________ is a neutral party that helps management and laborers settle their disagreements.

A)An arbitrator
B)A mediator
C)A conciliator
D)A collective bargainer

Question 63

An evaluative performance appraisal can be used to make decisions about all of the following, except _____.

A)pay raises
B)hiring
C)demotions
D)transfers

Question 64

Which organization works to protect the safety of American workers?

A)EEOC
B)SSA
C)NLRB
D)OSHA

Question 65

Which of the pay systems compensate on an hourly basis?

A)Wages
B)Salary
C)Incentives
D)Pay grades

Question 66

The hardest employees to retain are __________.

A)Generation X
B)Millennials
C)Baby Boomers
D)Traditionalist

Question 67

________________is the total of an employee's pay and benefits.

A)Income
B)Salary
C)Compensation
D)Take-home pay

Question 68

__________ makes a binding decision to which all parties must adhere.

A)An arbitrator
B)A mediator
C)A conciliator
D)A collective bargainer

Question 69

Around __________% of millennials say having a "job you enjoy" is extremely important to them.

A)65
B)80
C)35
D)50

Question 70

The term __________ is sometimes used to refer to sexual harassment that occurs online.

A)e-harassment
B)techno-harassment
C)textual harassment
D)ether-harassment

Question 71

Globally, __________% of women have jobs and make up __________% of the global workforce.

A)55; 40
B)60; 50
C)50; 35
D)45; 55

Question 72

Human resources management cannot be outsourced.

Question 73

Labor unions are organizations that represent employees in the collective bargaining process with employers over _________________.

A)wages, benefits, and working conditions
B)wages and benefits but not working conditions
C)working conditions but not wages and benefits
D)working conditions and wages but not benefits

Question 74

Legally required benefits include __________________.

A)workers compensation, Social Security, and paid vacation
B)workers compensation, paid vacation, and unemployment compensation
C)paid vacation, unemployment compensation, and Social Security
D)workers compensation, unemployment compensation, and Social Security

Question 75

The law that requires most employers to provide time off for medical reasons, to care for a sick family member, or to care for a new child is the ______________.

A)Worker's Compensation Act
B)Affordable Care Act
C)Family and Dependents Care Act
D)Family and Medical Leave Act

Question 76

A plan that allows employees to select the benefits that best suit their needs up to a preset dollar value is called _______.

A)cafeteria-style
B)affordable care plan
C)flexible spending account
D)optional benefits plan

Question 77

__________ allow employees control over when, where, or how much they work.

A)Work-life balances
B)Flexible work practices
C)Open office plans
D)Work to live plans

Question 78

The term ____________ is commonly used when discussing employees leaving the organization.

A)outflow
B)matriculation
C)withdrawal
D)turnover

Question 79

Most managers are not good at being __________ at the same time.

A)judge and friend
B)friend and coach
C)judge and coach
D)friend and mentor

Question 80

Which of the pay systems compensate based on performance?

A)Wages
B)Salary
C)Incentives
D)Pay grades