Deck 10: Organizational Behavior: Power, Politics, Conflict, and Stress

Question 1

Self-efficacy is another name for __________.

A)self-confidence
B)self-image
C)self-talk
D)self-esteem

Answer 1

A

Question 2

People who are open to experience tend to have all of the following characteristics, except ___________.

A)prefer the status quo
B)curious and broad-minded
C)tolerance for ambiguity
D)willing to change

Answer 2

A

Question 3

Martha is a sales representative at Tango Technologies where every month, she is expected to meet her quota of $10,000.For the past six months, she has surpassed the quota by at least 30%.Her colleagues are not happy with her achievement because Martha is very manipulative and deceptive to the customers and is willing to do whatever it takes to make a sale.Which trait best describes Martha?

A)Conscientiousness
B)Machiavellianism
C)Extroversion
D)Locus of control

Answer 3

B

Question 4

Which of the following traits reflects the belief that the ends can justify the means?

A)Locus of control
B)Risk propensity
C)Optimism
D)Machiavellianism

Question 5

The Myers-Briggs Type Indicator model of personality identifies your personality __________.

A)preferences
B)tendencies
C)patterns
D)continuum

Question 6

Locus of control is the belief that one's control over one's destiny is either __________.

A)strong or weak
B)internal or external
C)inherited or learned
D)situational or intentional

Question 7

Mark has recently been given the position of operational supervisor.One of Mark's employees, Sonya, is very insecure about her capabilities and sometimes gets very frustrated.She has even yelled at her coworkers when frustrated.Mark, on the other hand, is very good at handling difficult situations by staying calm, secure, and positive.Mark and Sonya appear to be at opposite ends of the continuum of which of the Big Five personality dimensions?

A)Openness
B)Agreeableness
C)Emotionalism
D)Extroversion

Question 8

_________ is/are a combination of behavioral, mental, and emotional traits that define an individual.

A)Beliefs
B)Personality
C)Attitudes
D)Culture

Question 9

Single traits of personality include all of the following, except __________.

A)optimism
B)power
C)locus of control
D)Machiavellianism

Question 10

Which of the following is not one of the Big Five Personality Dimensions?

A)Extroversion
B)Emotionalism
C)Optimism
D)Conscientiousness

Question 11

You can only observe individuals' __________ and try to explain and predict their behavior based on your understanding of the OB foundations.

A)personality
B)attitudes
C)emotions
D)actions

Question 12

Sometimes employees view management decisions differently than managers do.This is an example of the ______ bias.

A)selectivity
B)stereotyping
C)frame of reference
D)expectations

Question 13

Greta is trying to understand why her assistant, Rod, was late to work this morning.She's trying to figure out if he came in late intentionally or if some situation beyond his control caused him to be late.Greta is engaged in the __________ process.

A)perception
B)stereotyping
C)attribution
D)selection

Question 14

The way to improve your self-confidence and self-esteem is to change your thoughts through __________.

A)self-esteem
B)self-confidence
C)self-image
D)self-talk

Question 15

The goal of OB theorists is to understand, explain, __________, and __________ behavior to improve performance.

A)document; change
B)predict; influence
C)modify; reinforce
D)develop; maintain

Question 16

Our __________ determine most of our behavior.

A)attitudes
B)thoughts
C)personality
D)perceptions

Question 17

__________ refers to seeing or hearing what we anticipate.

A)Stereotyping
B)Generalizing
C)Expectations
D)Assumptions

Question 18

Ian was surprised to find out that his friends, whom he otherwise has a lot in common with, do not share his political views.Ian's perception of his friends' likely views was biased by the __________.

A)Pygmalion effect
B)"like me" assumption
C)attribution process
D)perception process

Question 19

Organizational behavior is the study of ___________ that affect ______________ in the workplace.

A)attitudes; behaviors
B)personalities; productivity
C)behaviors; actions
D)actions; performance

Question 20

The foundation of individual behaviors that affect behavior and performance include all of the following, except ________.

A)skills
B)perception
C)personality
D)attitudes

Question 21

Which of the following is not an organizational behavior foundation?

A)Attitudes
B)Personality
C)Perceptions
D)Power

Question 22

The pillar that holds up (or affects) all the other OB foundations is your __________.

A)self-esteem
B)thoughts
C)self-confidence
D)personality

Question 23

Which one of the following is not a perception bias?

A)Expectations
B)Stereotyping
C)Selectivity
D)Attitudes

Question 24

The type of power that usually stems from the ability to impose negative outcomes on employees is ______.

A)connection
B)reward
C)referent
D)coercive

Question 25

Roxana was encouraged by her boss, Yulian, to apply for a newly created position at her company.Although Yulian expressed his confidence in her ability to do the job, Roxana kept saying she wasn't good enough, even as she sent in her application.When Roxana found out the job went to someone else, she said "See, I told you I wasn't good enough!" Roxana's situation appears to be an example of a(n) __________.

A)antithetical outcome
B)reciprocal result
C)recursive rationalization
D)self-fulfilling prophecy

Question 26

_________ is the ability to influence others' behavior.

A)Politics
B)Power
C)Position
D)Authority

Question 27

When Joe asked Lauren to complete her self-evaluation, she only commented on the positive things she had accomplished over the past year, even though she had made some significant mistakes during the first six months.Which perception bias is she showing?

A)Frame of reference
B)"Like me" assumption
C)Selectivity
D)Expectations

Question 28

Conscientiousness is a good predictor of ____________, so companies recruit employees with good attitudes.

A)trainability
B)attendance
C)job performance
D)job satisfaction

Question 29

Positive optimistic thoughts lead to higher levels of both __________ and __________.

A)attitudes; perceptions
B)self-confidence; attitudes
C)self-confidence; self-esteem
D)perceptions; self-esteem

Question 30

As a manager, if you create __________ by expecting high performance and treating employees as capable, you will get their best performance.

A)perception congruence
B)citizenship behavior
C)win-win situations
D)synergies

Question 31

____________ is the theory that managers' attitudes toward and expectations for and treatment of employees largely determine their performance.

A)Citizenship behavior
B)Pygmalion effect
C)Self-fulfilling prophecy
D)Attribution process

Question 32

The opposite of perception congruence is perception __________.

A)divergence
B)disagreement
C)deviation
D)dissonance

Question 33

Andrew just hired Pedro to be part of the financial team and requested that he be at the office at 7:30 am on Monday for his first day.Andrew then e-mailed Pedro to remind him two times over the weekend.Andrew assumed that Pedro would be late because he is very young and Andrew believes that all young people are irresponsible and unorganized.Which type of perception bias is Andrew showing?

A)Generalizing
B)Stereotyping
C)"Like me" assumption
D)Frame of reference

Question 34

Your manager has little confidence in the collective abilities of your team, which causes him to mistreat you and your teammates as well as to micromanage all of your work.Even though you are quite competent, you and your team have become dissatisfied with your jobs and have begun to reduce the level of effort you put into the work.This is an example of ___________.

A)citizenship behavior
B)Pygmalion effect
C)attribution process
D)stereotyping

Question 35

Happiness is based largely on __________.

A)self-esteem
B)attitudes
C)personality
D)perceptions

Question 36

__________ are positive or negative evaluations of people, things, and situations.

A)Expectations
B)Attitudes
C)Assumptions
D)Beliefs

Question 37

Perception congruence simply means that __________.

A)you perceive the other party accurately
B)your assessment of your self-efficacy is accurate
C)all parties perceive a situation in the same way
D)all parties perceive the situation as a good fit for their personalities

Question 38

Networking increases which type of power?

A)Coercive
B)Legitimate
C)Connection
D)Referent

Question 39

Which type of power is based on relationships with influential people?

A)Connection
B)Legitimate
C)Expert
D)Information

Question 40

What is the type of behavior an employee shows when he or she goes above and beyond the call of duty?

A)Pygmalion effect
B)Emotional labor
C)Citizenship behavior
D)Self-efficacy

Question 41

Employees come to managers to find out what to do and how to do it.What type of power is this?

A)Expert
B)Information
C)Legitimate
D)Referent

Question 42

Which of the following is not one of the three important political behaviors?

A)Coalition building
B)Negotiation
C)Reciprocity
D)Networking

Question 43

The second step of the negotiation process, negotiation, includes all of the following, except _____.

A)not being too quick to give in, and remembering to ask for something in return
B)letting the other party make the first offer
C)anticipating questions and objections, and prepare answers
D)listening and asking questions to focus on meeting the other party's needs

Question 44

Which type of power is based upon the user's ability to influence others by providing something of value to them?

A)Coercive
B)Information
C)Reward
D)Expert

Question 45

Jane and Lars work for different companies that interact on several different business products.Jane often does favors for Lars, hoping that in the future, Lars will return the favors when needed.What political behavior is Jane displaying and expecting?

A)Coalition building
B)Networking
C)Reciprocity
D)Negotiating

Question 46

Which of the following statements is true regarding political behaviors?

A)Reciprocity is used to achieve ongoing objectives, whereas coalitions are developed for achieving a specific objective.
B)Networking is used to achieve ongoing objectives, whereas reciprocity is developed for achieving a specific objective.
C)Coalitions are used to achieve ongoing objectives, whereas reciprocity is developed for achieving a specific objective.
D)Coalitions are used to achieve ongoing objectives, whereas networks are developed for achieving a specific objective.

Question 47

Alex, one of your worst employees, has come into work late once again.What type of power should you utilize in this situation?

A)Reward
B)Connection
C)Referent
D)Coercive

Question 48

_________ is the process of gaining and using power.

A)Coalition building
B)Networking
C)Politics
D)Reciprocity

Question 49

One of your best workers wants a promotion.He has talked to you about getting ahead and has asked you to help prepare him for when the opportunity comes by sharing your experiences and the lessons you learned as you climbed the promotion ladder.Which type of power is appropriate to use in this situation?

A)Coercive
B)Referent
C)Connection
D)Information

Question 50

It may be wise to ____ when there does not seem to be any progress in the negotiation.

A)postpone
B)agree to disagree
C)submit
D)be aggressive

Question 51

Money and politics are similar in that they are both __________.

A)essential for success
B)viewed negatively
C)unnecessary
D)mediums of exchange

Question 52

_____ is the process of developing relationships for the purpose of career building and socializing.

A)Reciprocity
B)Networking
C)Coalition building
D)Ingratiation

Question 53

Day-to-day manager-employee interactions are based on which type of power?

A)Connection
B)Coercive
C)Referent
D)Legitimate

Question 54

To increase this type of power, work on interpersonal skills and make efforts to gain the confidence and trust of others.

A)Referent
B)Connection
C)Legitimate
D)Personal

Question 55

Serving on committees provides an opportunity to increase both ________ and _________ power.

A)connection; legitimate
B)information; connection
C)expert; information
D)legitimate; expert

Question 56

If parties cannot come to a resolution, what action should they take?

A)Remove the other party from the list of business partners.
B)Analyze the situation and determine how you can improve in the future.
C)Look for ways to avoid negotiating in the future.
D)Continue looking for a solution.

Question 57

The first step of the negotiation process, planning the negotiation, includes all of the following, except __________.

A)researching the other party
B)developing rapport and focus on obstacles, not on the person
C)developing options and trade-offs
D)setting objectives

Question 58

When asking another person to do something, this type of power would express a request instead of an order.

A)Coercive
B)Referent
C)Information
D)Reward

Question 59

Of the types of power, which one is based entirely on the user's position of power in the organization?

A)Connection
B)Legitimate
C)Expert
D)Coercive

Question 60

Of the types of power, which one is based entirely on the user's personal source of power relationships with others?

A)Expert
B)Information
C)Referent
D)Coercive

Question 61

It's harder to hire a person with a good attitude than to change it.

Question 62

________ exists whenever people are in disagreement and opposition.

A)Negotiation
B)Conflict
C)Concern
D)Stress

Question 63

What is a disadvantage of using the forcing style?

A)It costs the company more money.
B)It is time consuming.
C)Overuse leads to hostility and resentment.
D)Your needs aren't satisfied.

Question 64

__________ is also known as the compromising style.

A)Collaborating conflict style
B)Negotiating conflict style
C)Forcing conflict style
D)Accommodating conflict style

Question 65

A __________ is composed of the implicit expectations of each party.

A)cultural conflict
B)self-fulfilling prophecy
C)psychological contract
D)internal norm

Question 66

A(n) __________ is a neutral third party who helps resolve a conflict.

A)mediator
B)integrator
C)arbitrator
D)counselor

Question 67

Which conflict management style assertively attempts to resolve conflict by working together with the other person to find an acceptable solution to all parties?

A)Accommodating
B)Negotiating
C)Forcing
D)Collaborating

Question 68

Agreeable people are easy to work with but they are not forgiving or trusting.

Question 69

Which of the following is not a characteristic of the accommodating style?

A)A win-win situation is created.
B)You are unassertive.
C)You satisfy the needs of others.
D)You are cooperative.

Question 70

Your external environment can affect your attitude formation, but your attitudes can also be changed.

Question 71

__________ is also known as the problem-solving style.

A)Collaborating conflict style
B)Negotiating conflict style
C)Forcing conflict style
D)Accommodating conflict style

Question 72

All of the following are common causes of job stress, except __________.

A)organizational change
B)organizational structure
C)personality type
D)type of work

Question 73

A(n) __________ is a neutral third party who resolves a conflict by making a binding decision.

A)counselor
B)mediator
C)integrator
D)arbitrator

Question 74

You must be a manager to have power.

Question 75

Which conflict management style resolves conflict through assertive give-and-take concessions?

A)Negotiating
B)Accommodating
C)Avoiding
D)Forcing

Question 76

Which conflict management style enables the user to maintain relationships by doing things other people's way?

A)Negotiating
B)Accommodating
C)Collaborating
D)Forcing

Question 77

A person with a high level of the Machiavellianism trait would agree that power should be used to reach desired ends.

Question 78

Which conflict management style may maintain relationships that would be hurt through conflict resolution, especially if the matter is trivial?

A)Accommodating
B)Avoiding
C)Forcing
D)Functional

Question 79

The body's reactions to environmental demands is known as __________.

A)reflex
B)stress
C)urgency
D)instinct

Question 80

What does the BCF in a BCF Statement stand for?

A)Balance, conflict, and forcing
B)Behavior, consequences, and feelings
C)Bartering, collaborating, and free-trade
D)Benefits, costs, and functions