Question 1

All of the following management roles fall under the decisional role category, except ____________.&#10;A)leader&#10;B)resource allocator&#10;C)negotiator&#10;D)entrepreneur

Accepted Answer

The decisional role category includes four roles: entrepreneur, disturbance handler, resource allocator, and negotiator. The leader role falls under the interpersonal role category along with figurehead and liaison.

Question 2

The staffing of an organization is considered part of which management function?&#10;A)Organizing&#10;B)Controlling&#10;C)Planning&#10;D)Leading

Accepted Answer

Staffing is a part of the organizing function of management, which involves identifying and grouping activities to be performed, developing an organizational structure, and allocating resources to achieve the goals and objectives of the organization. Staffing involves determining what type of employees are needed, recruiting and selecting candidates, and training and developing them to fulfill their roles and responsibilities.

Question 3

Management role theory was developed by _________.&#10;A)Henry Fayol&#10;B)Elton Mayo&#10;C)Frederick Winslow Taylor&#10;D)Henry Mintzberg

Accepted Answer

Management role theory was developed by Henry Mintzberg in the 1970s. He identified ten different roles that managers play, categorized into three main categories: interpersonal roles, informational roles, and decisional roles.

Question 4

Which organization provides the standards for accreditation of business schools?&#10;A)NCAA&#10;B)AACSB&#10;C)CBOA&#10;D)SHRM

Accepted Answer

The AACSB (Association to Advance Collegiate Schools of Business) provides the standards for accreditation of business schools. The NCAA (National Collegiate Athletic Association) provides the standards for accreditation of collegiate athletic programs. The CBOA (College Basketball Officials Association) is a professional organization for basketball referees. The SHRM (Society for Human Resource Management) is a professional organization for HR professionals.

Question 5

Which management function is focused on detecting when corrective action is needed in order to achieve objectives?&#10;A)Leading&#10;B)Controlling&#10;C)Planning&#10;D)Organizing

Accepted Answer

The controlling function of management is focused on monitoring and measuring performance against established objectives, and detecting when corrective action is needed in order to achieve those objectives. It involves comparing actual performance with planned performance, identifying deviations, and taking appropriate corrective action.

Question 6

Managers are primarily evaluated on ________________.&#10;A)educational level&#10;B)experience level&#10;C)sales numbers&#10;D)resource utilization

Accepted Answer

Managers are primarily evaluated on their ability to effectively utilize available resources to achieve goals and objectives. Educational level and experience level may be important factors in manager selection, but they are not the primary factors for evaluating their performance. Sales numbers may be important for sales managers, but not for managers in other areas of the organization.

Question 7

Many managers are called ________________ because they perform both management and employee functions.&#10;A)working managers&#10;B)employee managers&#10;C)team leaders&#10;D)functional managers

Accepted Answer

Working managers are those who have both managerial responsibilities and perform tasks similar to those of their subordinates. They have to deal with both managerial functions such as planning, organizing, and controlling, along with performing operational tasks and supervising their subordinates. Choice B (employee managers) is not a commonly used term, and choice C (team leaders) may not necessarily perform employee functions. Choice D (functional managers) are usually responsible for a specific functional area such as finance, marketing, or production, and may not perform employee functions. Hence, A is the best choice for this question.

Question 8

Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee shop.When she was a barista, she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement, Holly, started, Dongfang continued to perform the same tasks she had enjoyed before Holly was hired.Dongfang is spending time on ____________.

A)leading the store
B)managing people
C)controlling Holly
D)nonmanagement functions

Accepted Answer

Dongfang is still performing the same tasks she enjoyed before becoming shift manager, which indicates that she is still focused on nonmanagement functions such as customer service and creating new drinks.

Question 9

The resources of a manager include all of the following, except ____________.&#10;A)human resources&#10;B)financial resources&#10;C)time resources&#10;D)physical resources

Accepted Answer

Time resources, while crucial for management, are not typically classified as a resource a manager has control over in the same way they control human, financial, and physical resources. Time is a constraint all managers work within, but it is not a resource they can allocate or manage in the same sense as the other options.

Question 10

The four management functions include the following, except ____________.&#10;A)planning&#10;B)organizing&#10;C)leading&#10;D)directing

Accepted Answer

Directing is not one of the four traditional management functions. The four functions are planning, organizing, leading, and controlling.

Question 11

Which type of skill involves the ability to conceptualize situations?&#10;A)Technical&#10;B)Time management&#10;C)Decision-making&#10;D)Interpersonal

Accepted Answer

The answer of Which type of skill involves the ability...

Question 12

Connie is a manager at a local golf course.Though Connie sticks to her budget, some patrons have complained that the golf carts are not worth the rental price because many are not in working condition.With which type of resource is Connie struggling?

A)Human
B)Financial
C)Physical
D)Informational

Accepted Answer

The answer of Connie is a manager at a local...

Question 13

Which of the following is considered a manager's most valuable resource?&#10;A)Human&#10;B)Financial&#10;C)Physical&#10;D)Informational

Accepted Answer

The answer of Which of the following is considered a...

Question 14

Management skills include all of the following, except ____________ skills.&#10;A)technical&#10;B)time management&#10;C)interpersonal&#10;D)decision-making

Accepted Answer

The answer of Management skills include all of the following,...

Question 15

The leader, liaison, and disseminator managerial roles are most closely associated with which of the following management functions?&#10;A)controlling&#10;B)leading&#10;C)planning&#10;D)organizing

Accepted Answer

The answer of The leader, liaison, and disseminator managerial roles...

Question 16

________ is/are based on how effectively and efficiently managers utilize resources to achieve objectives.&#10;A)Human capital&#10;B)Performance&#10;C)Financial stability&#10;D)Organizational objectives

Accepted Answer

The answer of ________ is/are based on how effectively and...

Question 17

Three friends, Saad, Shaheena, and Syddarth, all started at Plastico the same day.Saad was just promoted to the level of mid-manager because he was the first to master the inventory management system.Saad has been promoted due to his _______________ skills.

A)technical
B)interpersonal
C)decision-making
D)supervisory

Accepted Answer

The answer of Three friends, Saad, Shaheena, and Syddarth, all...

Question 18

Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee shop.When she was a barista, she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement, Holly, started, Dongfang continued to talk to the customers about the different coffees rather than training Holly to take over that role.Dongfang is struggling with ____________.

A)leading the store
B)managing people
C)controlling Holly
D)nonmanagement functions

Accepted Answer

The answer of Dongfang has recently moved up to shift...

Question 19

An important aspect of ____________ is assigning people to various tasks and jobs.&#10;A)organizing&#10;B)leading&#10;C)controlling&#10;D)planning

Accepted Answer

The answer of An important aspect of ____________ is assigning...

Question 20

Interpersonal skills are sometimes referred to as ________________ skills&#10;A)intuitive&#10;B)soft&#10;C)hard&#10;D)tangible

Accepted Answer

The answer of Interpersonal skills are sometimes referred to as...

Question 21

Planning includes all of the following roles, except _________.&#10;A)entrepreneur&#10;B)negotiator&#10;C)spokesperson&#10;D)disseminator

Accepted Answer

The answer of Planning includes all of the following roles,...

Question 22

During a normal day, Kristian makes a point to talk to others to be up to date on what is occurring as well as to make sure everyone else has the information they need to do their jobs.Kristian is exhibiting which two roles?

A)Leader; liaison
B)Monitor; disseminator
C)Monitor; liaison
D)Liaison; spokesperson

Accepted Answer

The answer of During a normal day, Kristian makes a...

Question 23

___________ is a newer management position needed in organizations that focus on team-based structures.&#10;A)Top manager&#10;B)Middle manager&#10;C)First-line manager&#10;D)Team leader

Accepted Answer

The answer of ___________ is a newer management position needed...

Question 24

Arshdeep works at a local marketing consulting firm, where he has a good deal of responsibility and oversees an office of 10 employees, none of which are managers.Arshdeep is a _____________.&#10;A)team leader&#10;B)first-line manager&#10;C)middle manager&#10;D)top manager

Accepted Answer

The answer of Arshdeep works at a local marketing consulting...

Question 25

The following are responsibilities of top managers, except_________.&#10;A)managing major parts of an organization&#10;B)developing an organization's purpose&#10;C)executing organization's strategies&#10;D)developing an organization's objectives

Accepted Answer

The answer of The following are responsibilities of top managers,...

Question 26

Horacio has been promoted from first-line manager to middle manager.He has spent most of his time ________ and _________ but now expects to spend ______ time on each of the four management functions.&#10;A)managing; controlling; equal&#10;B)organizing, leading; less&#10;C)controlling; planning; more&#10;D)leading; controlling; equal

Accepted Answer

The answer of Horacio has been promoted from first-line manager...

Question 27

Maria Elena has been hired as a manger in the accounts receivable department.While trained in accounting, her activities as an accounting manager are often also referred to as ________.&#10;A)investments&#10;B)funds&#10;C)profitability&#10;D)finance

Accepted Answer

The answer of Maria Elena has been hired as a...

Question 28

Dillon has excellent decision-making skills.These skills will be required if Dillon wishes to one day become a ___________ manager, where the need for such skills is greater than it is for the other levels.

A)functional
B)top-level
C)first-line
D)program

Accepted Answer

The answer of Dillon has excellent decision-making skills.These skills will...

Question 29

After a particularly difficult day at Common Grounds Coffee, manager Dongfang had to diffuse a fight between two baristas.According to the management role categories, Dongfang was acting as a ___________.

A)liaison
B)negotiator
C)disturbance handler
D)figurehead

Accepted Answer

The answer of After a particularly difficult day at Common...

Question 30

Possible titles for first-line managers include the following, except ________.&#10;A)office manager&#10;B)team leader&#10;C)regional manager&#10;D)supervisor

Accepted Answer

The answer of Possible titles for first-line managers include the...

Question 31

After three people developed food poisoning after having coffee at Common Grounds, Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

A)negotiator
B)spokesperson
C)liaison
D)disseminator

Accepted Answer

The answer of After three people developed food poisoning after...

Question 32

The need for __________ skills remains fairly constant at all three levels of management.&#10;A)decision-making&#10;B)organizational&#10;C)interpersonal&#10;D)technical

Accepted Answer

The answer of The need for __________ skills remains fairly...

Question 33

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.&#10;A)disseminator&#10;B)negotiator&#10;C)figurehead&#10;D)liaison

Accepted Answer

The answer of Managers play the ____________ role when they...

Question 34

Someone in middle management might be called which of the following?&#10;A)Department head&#10;B)Vice president&#10;C)Head nurse&#10;D)Crew leader

Accepted Answer

The answer of Someone in middle management might be called...

Question 35

Another name for a team leader is a(n) ________________.&#10;A)program manager&#10;B)activities leader&#10;C)operative supervisor&#10;D)project leader

Accepted Answer

The answer of Another name for a team leader is...

Question 36

You have been working at a small family-owned medical supply store for the past 5 years but were recently hired by AZTEC, a large medical supply distribution company.While you are excited about this new opportunity, you also know that you will need to adjust to working for a large business.As opposed to your previous job, AZTEC will require ___________ and provide ______________.

A)autocratic approach; participative management
B)formal written objectives; sophisticated computerized control systems
C)formal organization structure; more general jobs
D)formal written objectives; informal plans

Accepted Answer

The answer of You have been working at a small...

Question 37

A manager who is particularly effective at organizing excels at the management role of _____________.&#10;A)resource allocation&#10;B)disturbance handling&#10;C)information dissemination&#10;D)entrepreneurial endeavors

Accepted Answer

The answer of A manager who is particularly effective at...

Question 38

A ___________________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.&#10;A)functional manager&#10;B)production manager&#10;C)project manager&#10;D)task manager

Accepted Answer

The answer of A ___________________ coordinates employees and other resources...

Question 39

Dillon supervises the activities of both the benefits and training departments; therefore, he is a _______.&#10;A)human resources supervisor&#10;B)human resources middle manager&#10;C)human resources first-line manager&#10;D)human resources team manager

Accepted Answer

The answer of Dillon supervises the activities of both the...

Question 40

Middle managers should possess technical, interpersonal and decision-making skills; however, ____________________________________.&#10;A)technical skills are usually more important&#10;B)interpersonal skills are usually more important&#10;C)decision-making skills are usually more important&#10;D)the mix required varies from organization to organization

Accepted Answer

The answer of Middle managers should possess technical, interpersonal and...

Question 41

A small business is more likely than a large business to exhibit the following characteristics, except ________.&#10;A)participative leadership&#10;B)informal plans&#10;C)generalized jobs&#10;D)domestic focus

Accepted Answer

The answer of A small business is more likely than...

Question 42

The current trend is to distinguish not-for-profit organizations into __________ and governmental organizations.&#10;A)pro-governmental&#10;B)nongovernmental&#10;C)religious&#10;D)charity

Accepted Answer

The answer of The current trend is to distinguish not-for-profit...

Question 43

Classical management theory includes both scientific management and __________ theories.&#10;A)behavioral&#10;B)administrative&#10;C)integrative&#10;D)contingency

Accepted Answer

The answer of Classical management theory includes both scientific management...

Question 44

A large business is more likely than a small business to exhibit the following characteristics, except ________.&#10;A)specialized jobs&#10;B)three levels of managers&#10;C)controlling by direct observation&#10;D)clear policies and procedures

Accepted Answer

The answer of A large business is more likely than...

Question 45

One reason that the knowledge of the history of management is important is to ___________.&#10;A)avoid repeating mistakes&#10;B)impress in a job interview&#10;C)understand the practitioners&#10;D)improve training ability

Accepted Answer

The answer of One reason that the knowledge of the...

Question 46

Who pioneered industrial psychology and is considered the First Lady of Management?&#10;A)Emily Fayol&#10;B)Mary Parker Follett&#10;C)Emily Mayo&#10;D)Lillian Gilbreth

Accepted Answer

The answer of Who pioneered industrial psychology and is considered...

Question 47

Classifications of management approaches are also referred to as ___________.&#10;A)technical theories&#10;B)contingency theories&#10;C)schools of management thought&#10;D)behavioral frameworks

Accepted Answer

The answer of Classifications of management approaches are also referred...

Question 48

Taylor's scientific management principles include all of the following, except __________.&#10;A)using wage incentives&#10;B)developing a set of rules and procedures to ensure fair treatment of employees&#10;C)planning and scheduling work&#10;D)promoting job specialization

Accepted Answer

The answer of Taylor's scientific management principles include all of...

Question 49

The five management theories include classical, management science, contingency, behavioral, and ________ theories.&#10;A)functions&#10;B)systems&#10;C)specialization&#10;D)method

Accepted Answer

The answer of The five management theories include classical, management...

Question 50

The original goal of scientific management was to __________.&#10;A)ensure fair treatment of employees&#10;B)stop job specialization&#10;C)maximize performance&#10;D)scientifically interact with employees

Accepted Answer

The answer of The original goal of scientific management was...

Question 51

The Father of Scientific Management was _________.&#10;A)Frank Gilbreth&#10;B)Henri Fayol&#10;C)Frederick Winslow Taylor&#10;D)Elton Mayo

Accepted Answer

The answer of The Father of Scientific Management was _________.&#10;A)Frank...

Question 52

Mary Parker Follett's contribution to administrative theory was emphasizing the need for worker participation, _________, and __________.&#10;A)shared goals; distinct operating activities&#10;B)conflict resolution; fairness&#10;C)fairness; shared goals&#10;D)conflict resolution; shared goals

Accepted Answer

The answer of Mary Parker Follett's contribution to administrative theory...

Question 53

Henri Fayol identified _________.&#10;A)six scientific management principles&#10;B)management analysis tools&#10;C)five management functions&#10;D)five management theories

Accepted Answer

The answer of Henri Fayol identified _________.&#10;A)six scientific management principles&#10;B)management...

Question 54

In a small business, a(n) ____________ tends to make the decisions.&#10;A)middle manager&#10;B)first-line manager&#10;C)small business organizer&#10;D)entrepreneur

Accepted Answer

The answer of In a small business, a(n) ____________ tends...

Question 55

The early literature on management was written by management practitioners, rather than researchers, who attempted to describe______________.&#10;A)classical management theory&#10;B)basic principles&#10;C)current developments&#10;D)principles of efficiency

Accepted Answer

The answer of The early literature on management was written...

Question 56

Hui works for a large organization that is downsizing to cut costs by laying off employees and becoming more efficient.Hui's company is using a(n) ___________ approach to management.&#10;A)behavioral&#10;B)management science&#10;C)integrative&#10;D)classical

Accepted Answer

The answer of Hui works for a large organization that...

Question 57

Emilio has studied Chester Barnard's work on authority and power distributions in organizations.Emilio has now become aware of the _________ that make up the informal organization within his company's formal organization.&#10;A)managers&#10;B)cliques&#10;C)concepts&#10;D)functions

Accepted Answer

The answer of Emilio has studied Chester Barnard's work on...

Question 58

Nathanial focuses on people to determine the best way to manage in all organizations.Nathanial subscribes to__________.&#10;A)behavioral theory&#10;B)bureaucracy concept&#10;C)systems theory&#10;D)sociotechnical theory

Accepted Answer

The answer of Nathanial focuses on people to determine the...

Question 59

The focus on the job and management functions in order to determine the best way to manage in all organizations is _______________.&#10;A)behavioral theory&#10;B)classical theory&#10;C)efficiency theory&#10;D)contingency theory

Accepted Answer

The answer of The focus on the job and management...

Question 60

The aim of Weber's bureaucracy concept was to develop a set of _______ to ensure that employees were treated fairly.&#10;A)functions&#10;B)rules and procedures&#10;C)theories&#10;D)principles

Accepted Answer

The answer of The aim of Weber's bureaucracy concept was...

Question 61

The goal of knowledge management is to share knowledge in order to ___________.&#10;A)better manage diversity&#10;B)continuously improve products and processes&#10;C)ensure that goods are continuously produced&#10;D)respond to domestic competition

Accepted Answer

The answer of The goal of knowledge management is to...

Question 62

Anna Mia is excited about studying the behavioral science approach in her Principles of Management class.She feels well prepared to study this approach because she has already taken classes in ________, __________, and __________.&#10;A)sociology; economics; management science.&#10;B)economics; philosophy; research&#10;C)economics; psychology; sociology&#10;D)psychology; sociotechnical theory; economics

Accepted Answer

The answer of Anna Mia is excited about studying the...

Question 63

_____________ is sometimes referred to as the Father of Modern Management.&#10;A)Elton Mayo&#10;B)Max Weber&#10;C)Douglas McGregor&#10;D)Henri Fayol

Accepted Answer

The answer of _____________ is sometimes referred to as the...

Question 64

What style of leadership is predominantly used by more managers in today's workplace?&#10;A)Participative&#10;B)Integrative&#10;C)Behavioral&#10;D)Innovative

Accepted Answer

The answer of What style of leadership is predominantly used...

Deck 1: Management and Its History