Deck 5: Communication Essentials

Question 1

Problems in the workplace are often caused by ineffective communication.

Answer 1

True

Question 2

Colloquialisms are inappropriate in formal writing and speaking.

Answer 2

True

Question 3

Eye contact is an ineffective form of nonverbal communication.

Answer 3

False

Question 4

Jargon is a problem for

A)experienced employees.
B)supervisory personnel.
C)new employees.
D)none of these choices.

Question 5

A critical listener

A)listens for ideas that support his or her beliefs.
B)separates facts from opinions.
C)hears only what he or she wants to hear.
D)focuses on what he or she wants to say next.

Question 6

Nonverbal communication does not add meaning to a message.

Question 7

Jargon is the same in most workplaces.

Question 8

A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions.

Question 9

Speaking in a sexist manner will not likely alienate others.

Question 10

Colloquialisms can be

A)a barrier to communication.
B)used in informal speaking.
C)considered as slang.
D)all of these choices.

Question 11

The originator of a thought, idea, or information is called the receiver.

Question 12

Hand gestures and posture can communicate a message.

Question 13

Genders tend to differ in their space patterns.

Question 14

Your posture can project an image of self-confidence.

Question 15

Stereotyping is a substitute for

A)oral and written communication.
B)information overload.
C)opinion.
D)thinking and analyzing.

Question 16

Listening is

A)a barrier to communication.
B)a process by which we make sense out of what we hear.
C)the same as hearing.
D)none of these choices.

Question 17

"All tall men play basketball" is an example of a colloquialism.

Question 18

The response from the receiver back to the sender is a form of feedback.

Question 19

It is not important to select the proper communication channel.

Question 20

Nonverbal communication often includes a few words.

Question 21

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
The thought, idea, or information transmitted.

Question 22

Opinions are

A)proven statements.
B)always true.
C)based on personal beliefs and feelings.
D)none of these choices.

Question 23

"Horse for sale.Will eat anything.Especially likes young people" is an example of

A)stereotyping.
B)using jargon.
C)a colloquialism.
D)confusing message.

Question 24

Barriers to listening include

A)distractions.
B)lack of attention.
C)selective listening.
D)all of these choices.

Question 25

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Aims at minimizing assumptions about gender.

Question 26

Using the wrong communication channel can

A)enhance your feelings toward others.
B)result in confusion and misunderstanding.
C)result in information overload.
D)none of these choices.

Question 27

Feedback

A)may be written or spoken, verbal ,or nonverbal.
B)tells the listener whether the message is understood.
C)may be given in response to a direct request for it.
D)all of these choices.

Question 28

An active listener

A)listens only for facts.
B)has a confident, positive attitude.
C)does not take notes.
D)avoids using body language.

Question 29

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
An excessive amount of information being provided.

Question 30

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
The individual to whom the thought, idea, or information is transmitted.

Question 31

A clear message brings about effective communication because

A)it relaxes the listener.
B)it is prepared for the selective listener.
C)it eliminates the need for additional information or clarification.
D)it eliminates the need for nonverbal communication.

Question 32

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Area you put between yourself and others in order to feel comfortable.

Question 33

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Information that can be proven.

Question 34

Word choice is

A)unimportant.
B)includes using acceptable jargon.
C)a common communication barrier.
D)all of these choices.

Question 35

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Communicating by touch.

Question 36

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Hearing only what you want to hear.

Question 37

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Informal words or phrases that are often used in a geographical area and more informal settings.

Question 38

You can beat back information overload by

A)recognizing that not all information can be examined.
B)developing an information management strategy that works for you.
C)trying to recognize quality information.
D)all of these choices.

Question 39

MATCHING
Match each term with the correct statement below.
a.gender-neutral language
b.tactile communication
c.facts
d.information overload
e.personal space
f.receiver
g.sender
h.message
i.colloquialism
j.selective listening
Originator of a thought.

Question 40

"I'm really hyped up about the merger!" is an example of

A)stereotyping.
B)a colloquialism.
C)a confusing message.
D)none of these choices.