Deck 7: Communicating With Coworkers and Supervisors

Question 1

The laissez-faire leadership style does not work well in organizations that require creativity.

Answer 1

False

Question 2

Everyone can perform well as a virtual team member.

Answer 2

False

Question 3

The autocratic style of leadership permits employees to make independent decisions.

Answer 3

False

Question 4

Supervisors expect employees to accept change as the norm and be open to upgrading their skills.

Question 5

A tactful person offends others.

Question 6

Good human relations skills improve communication, increase productivity, and make the work environment more pleasant.

Question 7

A virtual team is made up of people who are separated physically and whose members interact electronically in cyberspace.

Question 8

A well-written e-mail message does not require a subject line.

Question 9

Negative traits to avoid in the workplace include

A)self-pity.
B)resentment.
C)irritating habits.
D)all of these choices.

Question 10

A job description typically identifies

A)the supervisor's leadership style.
B)specific responsibilities and duties.
C)clothes to be worn.
D)all of these choices.

Question 11

Resourcefulness is using creativity and ingenuity to solve a problem or deal with a situation.

Question 12

Getting along with others requires

A)tolerance.
B)respect.
C)courtesy.
D)all of these choices.

Question 13

One who emphasizes group accomplishment and cooperation rather than individual achievement is called a

A)supervisor.
B)an optimist.
C)a team player.
D)none of these choices.

Question 14

The terms "team" and "group" are synonymous.

Question 15

It is important to be able to accept the advantages enjoyed by others and express happiness over the accomplishments of others.

Question 16

Tact requires good judgment, thought, and choosing your words carefully.

Question 17

Self-pity is a positive characteristic that is appreciated by others.

Question 18

A leader who encourages employees to participate in the management process is

A)an autocratic leader.
B)a democratic leader.
C)a laissez-faire leader.
D)none of these choices.

Question 19

Self-pity is a productive behavior.

Question 20

Empathy requires an "I" orientation rather than a "you" orientation.

Question 21

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
A person who gives responsibility freely to employees to carry out their duties without a great deal of direction or close supervision.

Question 22

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
Feeling sorry for yourself without looking at the good things in your life.

Question 23

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
A feeling of displeasure, ill will, and deep anger over something you believe (correctly or incorrectly) to be a wrong or insult to you.

Question 24

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
Identifiable group of people who are committed to a common purpose for which they hold themselves accountable.

Question 25

Text messages often include

A)long messages.
B)text speak.
C)specific subject lines.
D)none of these choices.

Question 26

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
The ability to look at situations through the eyes of others.

Question 27

You should expect your supervisor to

A)raise your salary as often as possible.
B)establish clear performance standards for your work.
C)be your friend and pal.
D)none of these choices.

Question 28

Constructive criticism about your job performance

A)is hurtful.
B)should be viewed as negative.
C)is a necessary step on the road to self-improvement.
D)none of these choices.

Question 29

When you leave a voicemail message for callers,

A)do not include your name.
B)speak quickly.
C)let the caller know whom to contact for immediate assistance.
D)none of these choices.

Question 30

E-mail etiquette requires

A)sending virus warnings to your friends and family.
B)using the high priority feature for your messages so they are read.
C)using emoticons and abbreviations.
D)none of these choices.

Question 31

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
Overseer whose key responsibility is to ensure that the subordinates do the assigned work when they are supposed to do it and within acceptable levels of quality.

Question 32

E-mail communications should not include

A)usernames and passwords.
B)credit card information.
C)social security numbers.
D)all of these choices.

Question 33

To form a positive relationship with your supervisor,

A)ask for feedback on your job performance.
B)be honest about problems and admit your mistakes.
C)be flexible and open to new technologies and changing priorities.
D)all of these choices.

Question 34

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
People working together cooperatively in order to accomplish the established team goals and objectives.

Question 35

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
An "in charge" type of person who exercises unlimited power or authority.

Question 36

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
A person who encourages employees to participate in the management process.

Question 37

Sharing your ideas with your supervisor requires you to

A)arrange a time to talk with the supervisor.
B)support your ideas with notes.
C)close with a positive statement.
D)all of these choices.

Question 38

E-mail should be responded to

A)once a week.
B)within 24 hours of receipt.
C)once a month.
D)only when you want information from the sender.

Question 39

MATCHING
Match each term with the correct statement below.
a.empathy
b.envy
c.teamwork
d.autocratic leader
e.self-pity
f.democratic leader
g.supervisor
h.laissez-faire leader
i.team
j.resentment
Desiring something that belongs to another.

Question 40

E-mail subject lines

A)may be eliminated.
B)should provide information or ask a question.
C)should include the date of the e-mail.
D)none of these choices.