Deck 8: Managing Conflict

Question 1

The problem-solving technique is often referred to as

A)adjustment.
B)the scientific method.
C)the four-step method.
D)all of these choices.

Answer 1

B

Question 2

Postponing the settlement of a conflict is never a good idea.

Answer 2

False

Question 3

Ego involves feelings of self-worth.

Answer 3

True

Question 4

Conflict is destructive when it undermines morale.

Question 5

The values and beliefs of others can be changed quickly.

Question 6

Accommodation is considered a goodwill gesture when attempting to find a solution to a problem.

Question 7

The six-step method of solving conflicts works for personal and workplace situations.

Question 8

Ignored conflict can be a negative force.

Question 9

The last step in the six-step problem solving method is selecting the best solution.

Question 10

Confronting the issue cannot result in a win-win situation.

Question 11

Conflict properly handled can have positive results.

Question 12

The key to managing confrontation is to redirect the emotional energy generated by the conflict toward a constructive solution.

Question 13

Defining the conflict is the second step in the six-step problem-solving technique.

Question 14

As you attempt to state a conflict in specific terms, take care to

A)be judgmental.
B)be objective.
C)not allow the feelings of those involved to influence the decision.
D)all of these choices.

Question 15

The first phase of conflict is taking sides.

Question 16

Simple conflict is the most difficult type of conflict to resolve.

Question 17

There is a difference between preventing and avoiding a conflict.

Question 18

The types of conflict include

A)accommodation.
B)delay.
C)avoidance.
D)none of these choices.

Question 19

Conflict can be resolved when both parties

A)agree to cooperate.
B)respect the opinions of all involved.
C)make an effort to be patient.
D)all of these choices.

Question 20

Ego conflict is

A)a form of simple conflict.
B)damaging to relationships.
C)easy to resolve.
D)none of these choices.

Question 21

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
A difference of opinion that occurs when people differ in their feelings about an aspect of life and those differences are brought into focus on a particular issue.

Question 22

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
Your consciousness of your own identity and self-worth.

Question 23

Conflict can be prevented by

A)building constructive relationships.
B)discussing problems before they escalate to a conflict.
C)stopping and thinking before you react.
D)all of these choices.

Question 24

Conflict can bring positive results when it

A)leads a return to the status quo.
B)allows for poor decision making.
C)motivates people to overlook the problem.
D)clarifies the issues.

Question 25

Conflicts can be solved when both parties

A)believe the problem has a solution.
B)agree to cooperate.
C)recognize that a difference of opinion is not a personal attack.
D)all of these choices.

Question 26

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
A technique used to generate a large number of ideas or solutions to a problem.

Question 27

Values and beliefs may change over your lifetime as a result of

A)confrontations.
B)conflict resolution.
C)new knowledge and experiences.
D)none of these choices.

Question 28

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
The phase of conflict in which all parties propose solutions and come to a decision agreeable to all.

Question 29

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
Conflict that is not really a conflict.

Question 30

Conflict occurs in

A)only a few industries.
B)all workplaces.
C)workplaces which employ 30 or more workers.
D)none of these choices.

Question 31

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
The individuals involved view winning or losing the conflict as a measure of their expertise and personal worth.

Question 32

Brainstorming generates

A)conflict.
B)enthusiasm.
C)ideas or solutions to a problem.
D)all of these choices.

Question 33

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
The measures that are necessary to put into action the settlement agreed upon by the parties involved in the conflict.

Question 34

The key to managing confrontation is to put the emotional energy generated by conflict toward

A)a constructive solution.
B)another showdown.
C)a better understanding of false conflict.
D)none of these choices.

Question 35

The fifth step in the six-step problem-solving technique is

A)consider the facts.
B)ask "Did the solution work?"
C)determine the best solution.
D)none of these choices.

Question 36

When determining the facts in order to solve a problem,

A)consider value judgments.
B)consider opinions.
C)write down the facts.
D)all of these choices.

Question 37

The second phase of conflict is

A)taking sides.
B)showdown.
C)fanning the flames.
D)none of these choices.

Question 38

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
Managing conflict by defining and resolving issues between individuals, groups, or organizations.

Question 39

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
A difference of opinion caused by opposing attitudes, behaviors, ideas, needs, wants, or goals.

Question 40

MATCHING
Match each term with the correct statement below.
a.resolution
b.conflict
c.ego
d.adjustment
e.simple conflict
f.brainstorming
g.conflict resolution
h.ego conflict
i.false conflict
j.values and beliefs conflict
A difference of opinion that is seldom serious and usually easily resolved.